--- loncom/interface/loncommon.pm	2017/01/22 14:39:04	1.1075.2.121
+++ loncom/interface/loncommon.pm	2017/11/16 15:06:35	1.1075.2.127.2.4
@@ -1,7 +1,7 @@
 # The LearningOnline Network with CAPA
 # a pile of common routines
 #
-# $Id: loncommon.pm,v 1.1075.2.121 2017/01/22 14:39:04 raeburn Exp $
+# $Id: loncommon.pm,v 1.1075.2.127.2.4 2017/11/16 15:06:35 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -80,6 +80,8 @@ use JSON::DWIW;
 use LWP::UserAgent;
 use Crypt::DES;
 use DynaLoader; # for Crypt::DES version
+use File::Copy();
+use File::Path();
 
 # ---------------------------------------------- Designs
 use vars qw(%defaultdesign);
@@ -4696,7 +4698,7 @@ sub blockcheck {
                                                                 $tdom,$spec,$trest,$area);
                         }
                     }
-                    my ($author,$adv) = &Apache::lonnet::set_userprivs(\%userroles,\%allroles);
+                    my ($author,$adv,$rar) = &Apache::lonnet::set_userprivs(\%userroles,\%allroles);
                     if ($userroles{'user.priv.'.$checkrole} =~ /evb\&([^\:]*)/) {
                         if ($1) {
                             $no_userblock = 1;
@@ -4992,6 +4994,87 @@ sub check_ip_acc {
     return $allowed;
 }
 
+sub check_slotip_acc {
+    my ($acc,$clientip)=@_;
+    &Apache::lonxml::debug("acc is $acc");
+    if (!defined($acc) || $acc =~ /^\s*$/ || $acc =~/^\s*no\s*$/i) {
+        return 1;
+    }
+    my $allowed;
+    my $ip=$ENV{'REMOTE_ADDR'} || $clientip || $env{'request.host'};
+
+    my $name;
+    my %access = (
+                     allowfrom => 1,
+                     denyfrom  => 0,
+                 );
+    my @allows;
+    my @denies;
+    foreach my $item (split(',',$acc)) {
+        $item =~ s/^\s*//;
+        $item =~ s/\s*$//;
+        my $pattern;
+        if ($item =~ /^\!(.+)$/) {
+            push(@denies,$1);
+        } else {
+            push(@allows,$item);
+        }
+   }
+   my $numdenies = scalar(@denies);
+   my $numallows = scalar(@allows);
+   my $count = 0;
+   foreach my $pattern (@denies,@allows) {
+        $count ++;
+        my $acctype = 'allowfrom';
+        if ($count <= $numdenies) {
+            $acctype = 'denyfrom';
+        }
+        if ($pattern =~ /\*$/) {
+            #35.8.*
+            $pattern=~s/\*//;
+            if ($ip =~ /^\Q$pattern\E/) { $allowed=$access{$acctype}; }
+        } elsif ($pattern =~ /(\d+\.\d+\.\d+)\.\[(\d+)-(\d+)\]$/) {
+            #35.8.3.[34-56]
+            my $low=$2;
+            my $high=$3;
+            $pattern=$1;
+            if ($ip =~ /^\Q$pattern\E/) {
+                my $last=(split(/\./,$ip))[3];
+                if ($last <=$high && $last >=$low) { $allowed=$access{$acctype}; }
+            }
+        } elsif ($pattern =~ /^\*/) {
+            #*.msu.edu
+            $pattern=~s/\*//;
+            if (!defined($name)) {
+                use Socket;
+                my $netaddr=inet_aton($ip);
+                ($name)=gethostbyaddr($netaddr,AF_INET);
+            }
+            if ($name =~ /\Q$pattern\E$/i) { $allowed=$access{$acctype}; }
+        } elsif ($pattern =~ /\d+\.\d+\.\d+\.\d+/) {
+            #127.0.0.1
+            if ($ip =~ /^\Q$pattern\E/) { $allowed=$access{$acctype}; }
+        } else {
+            #some.name.com
+            if (!defined($name)) {
+                use Socket;
+                my $netaddr=inet_aton($ip);
+                ($name)=gethostbyaddr($netaddr,AF_INET);
+            }
+            if ($name =~ /\Q$pattern\E$/i) { $allowed=$access{$acctype}; }
+        }
+        if ($allowed =~ /^(0|1)$/) { last; }
+    }
+    if ($allowed eq '') {
+        if ($numdenies && !$numallows) {
+            $allowed = 1;
+        } else {
+            $allowed = 0;
+        }
+    }
+    return $allowed;
+}
+
 ###############################################
 
 =pod
@@ -7897,6 +7980,7 @@ OFFLOAD
 <meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=0, minimum-scale=1.0, maximum-scale=1.0">
 <meta name="apple-mobile-web-app-capable" content="yes" />';
     }
+    $result .= '<meta name="google" content="notranslate" />'."\n";
     return $result.'</head>';
 }
 
@@ -8078,6 +8162,8 @@ $args - additional optional args support
              no_auto_mt_title -> prevent &mt()ing the title arg
              bread_crumbs ->             Array containing breadcrumbs
              bread_crumbs_component ->  if exists show it as headline else show only the breadcrumbs
+             bread_crumbs_nomenu -> if true will pass false as the value of $menulink
+                                    to lonhtmlcommon::breadcrumbs
              group          -> includes the current group, if page is for a
                                specific group
 
@@ -8143,12 +8229,18 @@ sub start_page {
                 if (@advtools > 0) {
                     &Apache::lonmenu::advtools_crumbs(@advtools);
                 }
-
+                my $menulink;
+                # if arg: bread_crumbs_nomenu is true pass 0 as $menulink item.
+                if (exists($args->{'bread_crumbs_nomenu'})) {
+                    $menulink = 0;
+                } else {
+                    undef($menulink);
+                }
 		#if bread_crumbs_component exists show it as headline else show only the breadcrumbs
 		if(exists($args->{'bread_crumbs_component'})){
-			$result .= &Apache::lonhtmlcommon::breadcrumbs($args->{'bread_crumbs_component'});
+			$result .= &Apache::lonhtmlcommon::breadcrumbs($args->{'bread_crumbs_component'},'',$menulink);
 		}else{
-			$result .= &Apache::lonhtmlcommon::breadcrumbs();
+			$result .= &Apache::lonhtmlcommon::breadcrumbs('','',$menulink);
 		}
     } elsif (($env{'environment.remote'} eq 'on') &&
              ($env{'form.inhibitmenu'} ne 'yes') &&
@@ -9566,7 +9658,7 @@ sub get_secgrprole_info {
 }
 
 sub user_picker {
-    my ($dom,$srch,$forcenewuser,$caller,$cancreate,$usertype,$context,$fixeddom) = @_;
+    my ($dom,$srch,$forcenewuser,$caller,$cancreate,$usertype,$context,$fixeddom,$noinstd) = @_;
     my $currdom = $dom;
     my @alldoms = &Apache::lonnet::all_domains();
     if (@alldoms == 1) {
@@ -9631,10 +9723,12 @@ sub user_picker {
     &html_escape(\%html_lt);
     &js_escape(\%js_lt);
     my $domform;
+    my $allow_blank = 1;
     if ($fixeddom) {
-        $domform = &select_dom_form($currdom,'srchdomain',1,1,undef,[$currdom]);
+        $allow_blank = 0;
+        $domform = &select_dom_form($currdom,'srchdomain',$allow_blank,1,undef,[$currdom]);
     } else {
-        $domform = &select_dom_form($currdom,'srchdomain',1,1);
+        $domform = &select_dom_form($currdom,'srchdomain',$allow_blank,1);
     }
     my $srchinsel = ' <select name="srchin">';
 
@@ -9647,6 +9741,7 @@ sub user_picker {
         next if ($option eq 'alc');
         next if (($option eq 'crs') && ($env{'form.form'} eq 'requestcrs'));  
         next if ($option eq 'crs' && !$env{'request.course.id'});
+        next if (($option eq 'instd') && ($noinstd));
         if ($curr_selected{'srchin'} eq $option) {
             $srchinsel .= ' 
    <option value="'.$option.'" selected="selected">'.$html_lt{$option}.'</option>';
@@ -11990,6 +12085,18 @@ sub decompress_uploaded_file {
 
 sub process_decompression {
     my ($docudom,$docuname,$file,$destination,$dir_root,$hiddenelem) = @_;
+    unless (($dir_root eq '/userfiles') && ($destination =~ m{^(docs|supplemental)/(default|\d+)/\d+$})) {
+        return '<p class="LC_error">'.&mt('Not extracted.').'<br />'.
+               &mt('Unexpected file path.').'</p>'."\n";
+    }
+    unless (($docudom =~ /^$match_domain$/) && ($docuname =~ /^$match_courseid$/)) {
+        return '<p class="LC_error">'.&mt('Not extracted.').'<br />'.
+               &mt('Unexpected course context.').'</p>'."\n";
+    }
+    unless ($file eq &Apache::lonnet::clean_filename($file)) {
+        return '<p class="LC_error">'.&mt('Not extracted.').'<br />'.
+               &mt('Filename contained unexpected characters.').'</p>'."\n";
+    }
     my ($dir,$error,$warning,$output);
     if ($file !~ /\.(zip|tar|bz2|gz|tar.gz|tar.bz2|tgz)$/i) {
         $error = &mt('Filename not a supported archive file type.').
@@ -12024,30 +12131,44 @@ sub process_decompression {
                 }
             }
             my $numskip = scalar(@to_skip);
-            if (($numskip > 0) && 
-                ($numskip == $env{'form.archive_itemcount'})) {
+            my $numoverwrite = scalar(@to_overwrite);
+            if (($numskip) && (!$numoverwrite)) {
                 $warning = &mt('All items in the archive file already exist, and no overwriting of existing files has been requested.');         
             } elsif ($dir eq '') {
                 $error = &mt('Directory containing archive file unavailable.');
             } elsif (!$error) {
                 my ($decompressed,$display);
-                if ($numskip > 0) {
+                if (($numskip) || ($numoverwrite)) {
                     my $tempdir = time.'_'.$$.int(rand(10000));
                     mkdir("$dir/$tempdir",0755);
-                    system("mv $dir/$file $dir/$tempdir/$file");
-                    ($decompressed,$display) = 
-                        &decompress_uploaded_file($file,"$dir/$tempdir");
-                    foreach my $item (@to_skip) {
-                        if (($item ne '') && ($item !~ /\.\./)) {
-                            if (-f "$dir/$tempdir/$item") { 
-                                unlink("$dir/$tempdir/$item");
-                            } elsif (-d "$dir/$tempdir/$item") {
-                                system("rm -rf $dir/$tempdir/$item");
+                    if (&File::Copy::move("$dir/$file","$dir/$tempdir/$file")) {
+                        ($decompressed,$display) =
+                            &decompress_uploaded_file($file,"$dir/$tempdir");
+                        foreach my $item (@to_skip) {
+                            if (($item ne '') && ($item !~ /\.\./)) {
+                                if (-f "$dir/$tempdir/$item") {
+                                    unlink("$dir/$tempdir/$item");
+                                } elsif (-d "$dir/$tempdir/$item") {
+                                    &File::Path::remove_tree("$dir/$tempdir/$item",{ safe => 1 });
+                                }
                             }
                         }
+                        foreach my $item (@to_overwrite) {
+                            if ((-e "$dir/$tempdir/$item") && (-e "$dir/$item")) {
+                                if (($item ne '') && ($item !~ /\.\./)) {
+                                    if (-f "$dir/$item") {
+                                        unlink("$dir/$item");
+                                    } elsif (-d "$dir/$item") {
+                                        &File::Path::remove_tree("$dir/$item",{ safe => 1 });
+                                    }
+                                    &File::Copy::move("$dir/$tempdir/$item","$dir/$item");
+                                }
+                            }
+                        }
+                        if (&File::Copy::move("$dir/$tempdir/$file","$dir/$file")) {
+                            &File::Path::remove_tree("$dir/$tempdir",{ safe => 1 });
+                        }
                     }
-                    system("mv $dir/$tempdir/* $dir");
-                    rmdir("$dir/$tempdir");   
                 } else {
                     ($decompressed,$display) = 
                         &decompress_uploaded_file($file,$dir);
@@ -12551,7 +12672,7 @@ END
 sub process_extracted_files {
     my ($context,$docudom,$docuname,$destination,$dir_root,$hiddenelem) = @_;
     my $numitems = $env{'form.archive_count'};
-    return unless ($numitems);
+    return if ((!$numitems) || ($numitems =~ /\D/));
     my @ids=&Apache::lonnet::current_machine_ids();
     my ($prefix,$pathtocheck,$dir,$ishome,$error,$warning,%toplevelitems,%is_dir,
         %folders,%containers,%mapinner,%prompttofetch);
@@ -12564,7 +12685,7 @@ sub process_extracted_files {
     } else {
         $prefix = $Apache::lonnet::perlvar{'lonDocRoot'};
         $pathtocheck = "$dir_root/$docudom/$docuname/$destination";
-        $dir = "$dir_root/$docudom/$docuname";    
+        $dir = "$dir_root/$docudom/$docuname";
     }
     my $currdir = "$dir_root/$destination";
     (my $docstype,$mapinner{'0'}) = ($destination =~ m{^(docs|supplemental)/(\w+)/});
@@ -12653,7 +12774,9 @@ sub process_extracted_files {
                                                         '.'.$containers{$outer},1,1);
                             $newseqid{$i} = $newidx;
                             unless ($errtext) {
-                                $result .=  '<li>'.&mt('Folder: [_1] added to course',$docstitle).'</li>'."\n";
+                                $result .=  '<li>'.&mt('Folder: [_1] added to course',
+                                                       &HTML::Entities::encode($docstitle,'<>&"')).
+                                            '</li>'."\n";
                             }
                         }
                     } else {
@@ -12662,38 +12785,47 @@ sub process_extracted_files {
                             my $url = '/uploaded/'.$docudom.'/'.$docuname.'/'.
                                       $docstype.'/'.$mapinner{$outer}.'/'.$newidx.'/'.
                                       $title;
-                            if (!-e "$prefix$dir/$docstype/$mapinner{$outer}") {
-                                mkdir("$prefix$dir/$docstype/$mapinner{$outer}",0755);
-                            }
-                            if (!-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx") {
-                                mkdir("$prefix$dir/$docstype/$mapinner{$outer}/$newidx");
-                            }
-                            if (-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx") {
-                                system("mv $prefix$path $prefix$dir/$docstype/$mapinner{$outer}/$newidx/$title");
-                                $newdest{$i} = "$prefix$dir/$docstype/$mapinner{$outer}/$newidx";
-                                unless ($ishome) {
-                                    my $fetch = "$newdest{$i}/$title";
-                                    $fetch =~ s/^\Q$prefix$dir\E//;
-                                    $prompttofetch{$fetch} = 1;
+                            if (($outer !~ /\D/) && ($mapinner{$outer} !~ /\D/) && ($newidx !~ /\D/)) {
+                                if (!-e "$prefix$dir/$docstype/$mapinner{$outer}") {
+                                    mkdir("$prefix$dir/$docstype/$mapinner{$outer}",0755);
                                 }
-                            }
-                            $LONCAPA::map::resources[$newidx]=
-                                $docstitle.':'.$url.':false:normal:res';
-                            push(@LONCAPA::map::order, $newidx);
-                            my ($outtext,$errtext)=
-                                &LONCAPA::map::storemap('/uploaded/'.$docudom.'/'.
-                                                        $docuname.'/'.$folders{$outer}.
-                                                        '.'.$containers{$outer},1,1);
-                            unless ($errtext) {
-                                if (-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx/$title") {
-                                    $result .= '<li>'.&mt('File: [_1] added to course',$docstitle).'</li>'."\n";
+                                if (!-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx") {
+                                    mkdir("$prefix$dir/$docstype/$mapinner{$outer}/$newidx");
+                                }
+                                if (-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx") {
+                                    if (rename("$prefix$path","$prefix$dir/$docstype/$mapinner{$outer}/$newidx/$title")) {
+                                        $newdest{$i} = "$prefix$dir/$docstype/$mapinner{$outer}/$newidx";
+                                        unless ($ishome) {
+                                            my $fetch = "$newdest{$i}/$title";
+                                            $fetch =~ s/^\Q$prefix$dir\E//;
+                                            $prompttofetch{$fetch} = 1;
+                                        }
+                                    }
+                                }
+                                $LONCAPA::map::resources[$newidx]=
+                                    $docstitle.':'.$url.':false:normal:res';
+                                push(@LONCAPA::map::order, $newidx);
+                                my ($outtext,$errtext)=
+                                    &LONCAPA::map::storemap('/uploaded/'.$docudom.'/'.
+                                                            $docuname.'/'.$folders{$outer}.
+                                                            '.'.$containers{$outer},1,1);
+                                unless ($errtext) {
+                                    if (-e "$prefix$dir/$docstype/$mapinner{$outer}/$newidx/$title") {
+                                        $result .= '<li>'.&mt('File: [_1] added to course',
+                                                              &HTML::Entities::encode($docstitle,'<>&"')).
+                                                   '</li>'."\n";
+                                    }
                                 }
+                            } else {
+                                $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',
+                                                &HTML::Entities::encode($path,'<>&"')).'<br />';
                             }
                         }
                     }
                 }
             } else {
-                $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',$path).'<br />';
+                $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',
+                                &HTML::Entities::encode($path,'<>&"')).'<br />';
             }
         }
         for (my $i=1; $i<=$numitems; $i++) {
@@ -12754,7 +12886,9 @@ sub process_extracted_files {
                         }
                         if ($fullpath ne '') {
                             if (-e "$prefix$path") {
-                                system("mv $prefix$path $fullpath/$title");
+                                unless (rename("$prefix$path","$fullpath/$title")) {
+                                     $warning .= &mt('Failed to rename dependency').'<br />';
+                                }
                             }
                             if (-e "$fullpath/$title") {
                                 my $showpath;
@@ -12763,7 +12897,9 @@ sub process_extracted_files {
                                 } else {
                                     $showpath = "/$title";
                                 }
-                                $result .= '<li>'.&mt('[_1] included as a dependency',$showpath).'</li>'."\n";
+                                $result .= '<li>'.&mt('[_1] included as a dependency',
+                                                      &HTML::Entities::encode($showpath,'<>&"')).
+                                           '</li>'."\n";
                             }
                             unless ($ishome) {
                                 my $fetch = "$fullpath/$title";
@@ -12774,10 +12910,13 @@ sub process_extracted_files {
                     }
                 } elsif ($env{'form.archive_'.$referrer{$i}} eq 'discard') {
                     $warning .= &mt('[_1] is a dependency of [_2], which was discarded.',
-                                    $path,$env{'form.archive_content_'.$referrer{$i}}).'<br />';
+                                    &HTML::Entities::encode($path,'<>&"'),
+                                    &HTML::Entities::encode($env{'form.archive_content_'.$referrer{$i}},'<>&"')).
+                                '<br />';
                 }
             } else {
-                $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',$path).'<br />';
+                $warning .= &mt('Item extracted from archive: [_1] has unexpected path.',
+                                &HTML::Entities::encode($path)).'<br />';
             }
         }
         if (keys(%todelete)) {
@@ -13051,8 +13190,10 @@ sub upfile_store {
     $env{'form.upfile'}=~s/\n+/\n/gs;
     $env{'form.upfile'}=~s/\n+$//gs;
 
-    my $datatoken=$env{'user.name'}.'_'.$env{'user.domain'}.
-	'_enroll_'.$env{'request.course.id'}.'_'.time.'_'.$$;
+    my $datatoken = &valid_datatoken($env{'user.name'}.'_'.$env{'user.domain'}.
+	                             '_enroll_'.$env{'request.course.id'}.'_'.
+                                     time.'_'.$$);
+    return if ($datatoken eq '');
     {
         my $datafile = $r->dir_config('lonDaemons').
                            '/tmp/'.$datatoken.'.tmp';
@@ -13066,20 +13207,21 @@ sub upfile_store {
 
 =pod
 
-=item * &load_tmp_file($r)
+=item * &load_tmp_file($r,$datatoken)
 
 Load uploaded file from tmp, $r should be the HTTP Request object,
-needs $env{'form.datatoken'},
+$datatoken is the name to assign to the temporary file.
 sets $env{'form.upfile'} to the contents of the file
 
 =cut
 
 sub load_tmp_file {
-    my $r=shift;
+    my ($r,$datatoken) = @_;
+    return if ($datatoken eq '');
     my @studentdata=();
     {
         my $studentfile = $r->dir_config('lonDaemons').
-                              '/tmp/'.$env{'form.datatoken'}.'.tmp';
+                              '/tmp/'.$datatoken.'.tmp';
         if ( open(my $fh,"<$studentfile") ) {
             @studentdata=<$fh>;
             close($fh);
@@ -13088,6 +13230,14 @@ sub load_tmp_file {
     $env{'form.upfile'}=join('',@studentdata);
 }
 
+sub valid_datatoken {
+    my ($datatoken) = @_;
+    if ($datatoken =~ /^$match_username\_$match_domain\_enroll_$match_domain\_$match_courseid\_\d+_\d+$/) {
+        return $datatoken;
+    }
+    return;
+}
+
 =pod
 
 =item * &upfile_record_sep()
@@ -13976,6 +14126,13 @@ defdom (domain for which to retrieve con
 origmail (scalar - email address of recipient from loncapa.conf,
 i.e., predates configuration by DC via domainprefs.pm
 
+$requname username of requester (if mailing type is helpdeskmail)
+
+$requdom domain of requester (if mailing type is helpdeskmail)
+
+$reqemail e-mail address of requester (if mailing type is helpdeskmail)
+
+
 Returns: comma separated list of addresses to which to send e-mail.
 
 =back
@@ -13985,11 +14142,11 @@ Returns: comma separated list of address
 ############################################################
 ############################################################
 sub build_recipient_list {
-    my ($defmail,$mailing,$defdom,$origmail) = @_;
+    my ($defmail,$mailing,$defdom,$origmail,$requname,$requdom,$reqemail) = @_;
     my @recipients;
-    my $otheremails;
+    my ($otheremails,$lastresort,$allbcc,$addtext);
     my %domconfig =
-         &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
+        &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
     if (ref($domconfig{'contacts'}) eq 'HASH') {
         if (exists($domconfig{'contacts'}{$mailing})) {
             if (ref($domconfig{'contacts'}{$mailing}) eq 'HASH') {
@@ -14001,14 +14158,184 @@ sub build_recipient_list {
                             push(@recipients,$addr);
                         }
                     }
-                    $otheremails = $domconfig{'contacts'}{$mailing}{'others'};
+                }
+                $otheremails = $domconfig{'contacts'}{$mailing}{'others'};
+                if ($mailing eq 'helpdeskmail') {
+                    if ($domconfig{'contacts'}{$mailing}{'bcc'}) {
+                        my @bccs = split(/,/,$domconfig{'contacts'}{$mailing}{'bcc'});
+                        my @ok_bccs;
+                        foreach my $bcc (@bccs) {
+                            $bcc =~ s/^\s+//g;
+                            $bcc =~ s/\s+$//g;
+                            if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                    push(@ok_bccs,$bcc);
+                                }
+                            }
+                        }
+                        if (@ok_bccs > 0) {
+                            $allbcc = join(', ',@ok_bccs);
+                        }
+                    }
+                    $addtext = $domconfig{'contacts'}{$mailing}{'include'};
                 }
             }
         } elsif ($origmail ne '') {
-            push(@recipients,$origmail);
+            $lastresort = $origmail;
+        }
+        if ($mailing eq 'helpdeskmail') {
+            if ((ref($domconfig{'contacts'}{'overrides'}) eq 'HASH') &&
+                (keys(%{$domconfig{'contacts'}{'overrides'}}))) {
+                my ($inststatus,$inststatus_checked);
+                if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '') &&
+                    ($env{'user.domain'} ne 'public')) {
+                    $inststatus_checked = 1;
+                    $inststatus = $env{'environment.inststatus'};
+                }
+                unless ($inststatus_checked) {
+                    if (($requname ne '') && ($requdom ne '')) {
+                        if (($requname =~ /^$match_username$/) &&
+                            ($requdom =~ /^$match_domain$/) &&
+                            (&Apache::lonnet::domain($requdom))) {
+                            my $requhome = &Apache::lonnet::homeserver($requname,
+                                                                      $requdom);
+                            unless ($requhome eq 'no_host') {
+                                my %userenv = &Apache::lonnet::userenvironment($requdom,$requname,'inststatus');
+                                $inststatus = $userenv{'inststatus'};
+                                $inststatus_checked = 1;
+                            }
+                        }
+                    }
+                }
+                unless ($inststatus_checked) {
+                    if ($reqemail =~ /^[^\@]+\@[^\@]+$/) {
+                        my %srch = (srchby     => 'email',
+                                    srchdomain => $defdom,
+                                    srchterm   => $reqemail,
+                                    srchtype   => 'exact');
+                        my %srch_results = &Apache::lonnet::usersearch(\%srch);
+                        foreach my $uname (keys(%srch_results)) {
+                            if (ref($srch_results{$uname}{'inststatus'}) eq 'ARRAY') {
+                                $inststatus = join(',',@{$srch_results{$uname}{'inststatus'}});
+                                $inststatus_checked = 1;
+                                last;
+                            }
+                        }
+                        unless ($inststatus_checked) {
+                            my ($dirsrchres,%srch_results) = &Apache::lonnet::inst_directory_query(\%srch);
+                            if ($dirsrchres eq 'ok') {
+                                foreach my $uname (keys(%srch_results)) {
+                                    if (ref($srch_results{$uname}{'inststatus'}) eq 'ARRAY') {
+                                        $inststatus = join(',',@{$srch_results{$uname}{'inststatus'}});
+                                        $inststatus_checked = 1;
+                                        last;
+                                    }
+                                }
+                            }
+                        }
+                    }
+                }
+                if ($inststatus ne '') {
+                    foreach my $status (split(/\:/,$inststatus)) {
+                        if (ref($domconfig{'contacts'}{'overrides'}{$status}) eq 'HASH') {
+                            my @contacts = ('adminemail','supportemail');
+                            foreach my $item (@contacts) {
+                                if ($domconfig{'contacts'}{'overrides'}{$status}{$item}) {
+                                    my $addr = $domconfig{'contacts'}{'overrides'}{$status};
+                                    if (!grep(/^\Q$addr\E$/,@recipients)) {
+                                        push(@recipients,$addr);
+                                    }
+                                }
+                            }
+                            $otheremails = $domconfig{'contacts'}{'overrides'}{$status}{'others'};
+                            if ($domconfig{'contacts'}{'overrides'}{$status}{'bcc'}) {
+                                my @bccs = split(/,/,$domconfig{'contacts'}{'overrides'}{$status}{'bcc'});
+                                my @ok_bccs;
+                                foreach my $bcc (@bccs) {
+                                    $bcc =~ s/^\s+//g;
+                                    $bcc =~ s/\s+$//g;
+                                    if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                        if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                            push(@ok_bccs,$bcc);
+                                        }
+                                    }
+                                }
+                                if (@ok_bccs > 0) {
+                                    $allbcc = join(', ',@ok_bccs);
+                                }
+                            }
+                            $addtext = $domconfig{'contacts'}{'overrides'}{$status}{'include'};
+                            last;
+                        }
+                    }
+                }
+            }
         }
     } elsif ($origmail ne '') {
-        push(@recipients,$origmail);
+        $lastresort = $origmail;
+    }
+
+    if (($mailing eq 'helpdeskmail') && ($lastresort ne '')) {
+        unless (grep(/^\Q$defdom\E$/,&Apache::lonnet::current_machine_domains())) {
+            my $lonhost = $Apache::lonnet::perlvar{'lonHostID'};
+            my $machinedom = $Apache::lonnet::perlvar{'lonDefDomain'};
+            my %what = (
+                          perlvar => 1,
+                       );
+            my $primary = &Apache::lonnet::domain($defdom,'primary');
+            if ($primary) {
+                my $gotaddr;
+                my ($result,$returnhash) =
+                    &Apache::lonnet::get_remote_globals($primary,{ perlvar => 1 });
+                if (($result eq 'ok') && (ref($returnhash) eq 'HASH')) {
+                    if ($returnhash->{'lonSupportEMail'} =~ /^[^\@]+\@[^\@]+$/) {
+                        $lastresort = $returnhash->{'lonSupportEMail'};
+                        $gotaddr = 1;
+                    }
+                }
+                unless ($gotaddr) {
+                    my $uintdom = &Apache::lonnet::internet_dom($primary);
+                    my $intdom = &Apache::lonnet::internet_dom($lonhost);
+                    unless ($uintdom eq $intdom) {
+                        my %domconfig =
+                            &Apache::lonnet::get_dom('configuration',['contacts'],$machinedom);
+                        if (ref($domconfig{'contacts'}) eq 'HASH') {
+                            if (ref($domconfig{'contacts'}{'otherdomsmail'}) eq 'HASH') {
+                                my @contacts = ('adminemail','supportemail');
+                                foreach my $item (@contacts) {
+                                    if ($domconfig{'contacts'}{'otherdomsmail'}{$item}) {
+                                        my $addr = $domconfig{'contacts'}{$item};
+                                        if (!grep(/^\Q$addr\E$/,@recipients)) {
+                                            push(@recipients,$addr);
+                                        }
+                                    }
+                                }
+                                if ($domconfig{'contacts'}{'otherdomsmail'}{'others'}) {
+                                    $otheremails = $domconfig{'contacts'}{'otherdomsmail'}{'others'};
+                                }
+                                if ($domconfig{'contacts'}{'otherdomsmail'}{'bcc'}) {
+                                    my @bccs = split(/,/,$domconfig{'contacts'}{'otherdomsmail'}{'bcc'});
+                                    my @ok_bccs;
+                                    foreach my $bcc (@bccs) {
+                                        $bcc =~ s/^\s+//g;
+                                        $bcc =~ s/\s+$//g;
+                                        if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                            if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                                push(@ok_bccs,$bcc);
+                                            }
+                                        }
+                                    }
+                                    if (@ok_bccs > 0) {
+                                        $allbcc = join(', ',@ok_bccs);
+                                    }
+                                }
+                                $addtext = $domconfig{'contacts'}{'otherdomsmail'}{'include'};
+                            }
+                        }
+                    }
+                }
+            }
+        }
     }
     if (defined($defmail)) {
         if ($defmail ne '') {
@@ -14028,8 +14355,21 @@ sub build_recipient_list {
             }
         }
     }
-    my $recipientlist = join(',',@recipients); 
-    return $recipientlist;
+    if ($mailing eq 'helpdeskmail') {
+        if ((!@recipients) && ($lastresort ne '')) {
+            push(@recipients,$lastresort);
+        }
+    } elsif ($lastresort ne '') {
+        if (!grep(/^\Q$lastresort\E$/,@recipients)) {
+            push(@recipients,$lastresort);
+        }
+    }
+    my $recipientlist = join(',',@recipients);
+    if (wantarray) {
+        return ($recipientlist,$allbcc,$addtext);
+    } else {
+        return $recipientlist;
+    }
 }
 
 ############################################################
@@ -15318,8 +15658,7 @@ sub init_user_environment {
 
     my %userenv = &Apache::lonnet::dump('environment',$domain,$username);
     my ($tmp) = keys(%userenv);
-    if ($tmp !~ /^(con_lost|error|no_such_host)/i) {
-    } else {
+    if ($tmp =~ /^(con_lost|error|no_such_host)/i) {
 	undef(%userenv);
     }
     if (($userenv{'interface'}) && (!$form->{'interface'})) {
@@ -15380,36 +15719,35 @@ sub init_user_environment {
             }
         }
 
-        my %is_adv = ( is_adv => $env{'user.adv'} );
-        my %domdef;
         unless ($domain eq 'public') {
-            %domdef = &Apache::lonnet::get_domain_defaults($domain);
-        }
+            my %is_adv = ( is_adv => $env{'user.adv'} );
+            my %domdef = &Apache::lonnet::get_domain_defaults($domain);
 
-        foreach my $tool ('aboutme','blog','webdav','portfolio') {
-            $userenv{'availabletools.'.$tool} = 
-                &Apache::lonnet::usertools_access($username,$domain,$tool,'reload',
-                                                  undef,\%userenv,\%domdef,\%is_adv);
-        }
+            foreach my $tool ('aboutme','blog','webdav','portfolio') {
+                $userenv{'availabletools.'.$tool} = 
+                    &Apache::lonnet::usertools_access($username,$domain,$tool,'reload',
+                                                      undef,\%userenv,\%domdef,\%is_adv);
+            }
 
-        foreach my $crstype ('official','unofficial','community','textbook') {
-            $userenv{'canrequest.'.$crstype} =
-                &Apache::lonnet::usertools_access($username,$domain,$crstype,
-                                                  'reload','requestcourses',
-                                                  \%userenv,\%domdef,\%is_adv);
-        }
+            foreach my $crstype ('official','unofficial','community','textbook') {
+                $userenv{'canrequest.'.$crstype} =
+                    &Apache::lonnet::usertools_access($username,$domain,$crstype,
+                                                      'reload','requestcourses',
+                                                      \%userenv,\%domdef,\%is_adv);
+            }
 
-        $userenv{'canrequest.author'} =
-            &Apache::lonnet::usertools_access($username,$domain,'requestauthor',
-                                        'reload','requestauthor',
-                                        \%userenv,\%domdef,\%is_adv);
-        my %reqauthor = &Apache::lonnet::get('requestauthor',['author_status','author'],
-                                             $domain,$username);
-        my $reqstatus = $reqauthor{'author_status'};
-        if ($reqstatus eq 'approval' || $reqstatus eq 'approved') {
-            if (ref($reqauthor{'author'}) eq 'HASH') {
-                $userenv{'requestauthorqueued'} = $reqstatus.':'.
-                                                  $reqauthor{'author'}{'timestamp'};
+            $userenv{'canrequest.author'} =
+                &Apache::lonnet::usertools_access($username,$domain,'requestauthor',
+                                                  'reload','requestauthor',
+                                                  \%userenv,\%domdef,\%is_adv);
+            my %reqauthor = &Apache::lonnet::get('requestauthor',['author_status','author'],
+                                                 $domain,$username);
+            my $reqstatus = $reqauthor{'author_status'};
+            if ($reqstatus eq 'approval' || $reqstatus eq 'approved') {
+                if (ref($reqauthor{'author'}) eq 'HASH') {
+                    $userenv{'requestauthorqueued'} = $reqstatus.':'.
+                                                      $reqauthor{'author'}{'timestamp'};
+                }
             }
         }