--- loncom/interface/loncommon.pm	2017/01/02 19:44:06	1.1269
+++ loncom/interface/loncommon.pm	2017/01/18 21:24:40	1.1270
@@ -1,7 +1,7 @@
 # The LearningOnline Network with CAPA
 # a pile of common routines
 #
-# $Id: loncommon.pm,v 1.1269 2017/01/02 19:44:06 raeburn Exp $
+# $Id: loncommon.pm,v 1.1270 2017/01/18 21:24:40 raeburn Exp $
 #
 # Copyright Michigan State University Board of Trustees
 #
@@ -14517,9 +14517,9 @@ Returns: comma separated list of address
 sub build_recipient_list {
     my ($defmail,$mailing,$defdom,$origmail) = @_;
     my @recipients;
-    my $otheremails;
+    my ($otheremails,$lastresort,$allbcc,$addtext);
     my %domconfig =
-         &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
+        &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
     if (ref($domconfig{'contacts'}) eq 'HASH') {
         if (exists($domconfig{'contacts'}{$mailing})) {
             if (ref($domconfig{'contacts'}{$mailing}) eq 'HASH') {
@@ -14531,14 +14531,96 @@ sub build_recipient_list {
                             push(@recipients,$addr);
                         }
                     }
-                    $otheremails = $domconfig{'contacts'}{$mailing}{'others'};
+                }
+                $otheremails = $domconfig{'contacts'}{$mailing}{'others'};
+                if ($mailing eq 'helpdeskmail') {
+                    if ($domconfig{'contacts'}{$mailing}{'bcc'}) {
+                        my @bccs = split(/,/,$domconfig{'contacts'}{$mailing}{'bcc'});
+                        my @ok_bccs;
+                        foreach my $bcc (@bccs) {
+                            $bcc =~ s/^\s+//g;
+                            $bcc =~ s/\s+$//g;
+                            if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                    push(@ok_bccs,$bcc);
+                                }
+                            }
+                        }
+                        if (@ok_bccs > 0) {
+                            $allbcc = join(', ',@ok_bccs);
+                        }
+                    }
+                    $addtext = $domconfig{'contacts'}{$mailing}{'include'};
                 }
             }
         } elsif ($origmail ne '') {
-            push(@recipients,$origmail);
+            $lastresort = $origmail;
         }
     } elsif ($origmail ne '') {
-        push(@recipients,$origmail);
+        $lastresort = $origmail;
+    }
+
+    if (($mailing eq 'helpdesk') && ($lastresort ne '')) {
+        unless (grep(/^\Q$defdom\E$/,&Apache::lonnet::current_machine_domains())) {
+            my $lonhost = $Apache::lonnet::perlvar{'lonHostID'};
+            my $machinedom = $Apache::lonnet::perlvar{'lonDefDomain'};
+            my %what = (
+                          perlvar => 1,
+                       );
+            my $primary = &Apache::lonnet::domain($defdom,'primary');
+            if ($primary) {
+                my $gotaddr;
+                my ($result,$returnhash) =
+                    &Apache::lonnet::get_remote_globals($primary,{ perlvar => 1 });
+                if (($result eq 'ok') && (ref($returnhash) eq 'HASH')) {
+                    if ($returnhash->{'lonSupportEMail'} =~ /^[^\@]+\@[^\@]+$/) {
+                        $lastresort = $returnhash->{'lonSupportEMail'};
+                        $gotaddr = 1;
+                    }
+                }
+                unless ($gotaddr) {
+                    my $uintdom = &Apache::lonnet::internet_dom($primary);
+                    my $intdom = &Apache::lonnet::internet_dom($lonhost);
+                    unless ($uintdom eq $intdom) {
+                        my %domconfig =
+                            &Apache::lonnet::get_dom('configuration',['contacts'],$machinedom);
+                        if (ref($domconfig{'contacts'}) eq 'HASH') {
+                            if (ref($domconfig{'contacts'}{'otherdomsmail'}) eq 'HASH') {
+                                my @contacts = ('adminemail','supportemail');
+                                foreach my $item (@contacts) {
+                                    if ($domconfig{'contacts'}{'otherdomsmail'}{$item}) {
+                                        my $addr = $domconfig{'contacts'}{$item};
+                                        if (!grep(/^\Q$addr\E$/,@recipients)) {
+                                            push(@recipients,$addr);
+                                        }
+                                    }
+                                }
+                                if ($domconfig{'contacts'}{'otherdomsmail'}{'others'}) {
+                                    $otheremails = $domconfig{'contacts'}{'otherdomsmail'}{'others'};
+                                }
+                                if ($domconfig{'contacts'}{'otherdomsmail'}{'bcc'}) {
+                                    my @bccs = split(/,/,$domconfig{'contacts'}{'otherdomsmail'}{'bcc'});
+                                    my @ok_bccs;
+                                    foreach my $bcc (@bccs) {
+                                        $bcc =~ s/^\s+//g;
+                                        $bcc =~ s/\s+$//g;
+                                        if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
+                                            if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
+                                                push(@ok_bccs,$bcc);
+                                            }
+                                        }
+                                    }
+                                    if (@ok_bccs > 0) {
+                                        $allbcc = join(', ',@ok_bccs);
+                                    }
+                                }
+                                $addtext = $domconfig{'contacts'}{'otherdomsmail'}{'include'};
+                            }
+                        }
+                    }
+                }
+            }
+        }
     }
     if (defined($defmail)) {
         if ($defmail ne '') {
@@ -14558,8 +14640,21 @@ sub build_recipient_list {
             }
         }
     }
+    if ($mailing eq 'helpdesk') {
+        if ((!@recipients) && ($lastresort ne '')) {
+            push(@recipients,$lastresort);
+        }
+    } elsif ($lastresort ne '') {
+        if (!grep(/^\Q$lastresort\E$/,@recipients)) {
+            push(@recipients,$lastresort);
+        }
+    }
     my $recipientlist = join(',',@recipients); 
-    return $recipientlist;
+    if (wantarray) {
+        return ($recipientlist,$allbcc,$addtext);
+    } else {
+        return $recipientlist;
+    }
 }
 
 ############################################################