--- loncom/interface/lonsupportreq.pm 2004/07/13 17:35:58 1.5 +++ loncom/interface/lonsupportreq.pm 2006/12/22 20:51:27 1.42 @@ -1,13 +1,43 @@ +# +# $Id: lonsupportreq.pm,v 1.42 2006/12/22 20:51:27 albertel Exp $ +# +# Copyright Michigan State University Board of Trustees +# +# This file is part of the LearningOnline Network with CAPA (LON-CAPA). +# +# LON-CAPA is free software; you can redistribute it and/or modify +# it under the terms of the GNU General Public License as published by +# the Free Software Foundation; either version 2 of the License, or +# (at your option) any later version. +# +# LON-CAPA is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU General Public License for more details. +# +# You should have received a copy of the GNU General Public License +# along with LON-CAPA; if not, write to the Free Software +# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA +# +# /home/httpd/html/adm/gpl.txt +# +# http://www.lon-capa.org/ +# + package Apache::lonsupportreq; use strict; -use lib qw(/home/httpd/lib/perl); use MIME::Types; use MIME::Lite; +use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); -use Apache::lonnet(); +use Apache::lonnet; use Apache::lonlocal; +use Apache::lonacc(); +use Apache::courseclassifier; +use LONCAPA; + sub handler { my ($r) = @_; @@ -17,11 +47,18 @@ sub handler { if ($r->header_only) { return OK; } + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonlocal::get_language_handle($r); + } + + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonacc::get_posted_cgi($r); + } + my $function = $env{'form.function'}; + my $origurl = &unescape($env{'form.origurl'}); + my $action = $env{'form.action'}; - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['action','origurl','function']); - my $action = $ENV{'form.action'}; - my $function = $ENV{'form.function'}; - my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'}); if ($action eq 'process') { &print_request_receipt($r,$origurl,$function); } else { @@ -32,36 +69,100 @@ sub handler { sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1); + my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname); my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) { - $tablecolor = '#CCCCFF'; + $tablecolor = '#EEEE99'; + } + $ccode = ''; + $os = $env{'browser.os'}; + $browser = $env{'browser.type'}; + $bversion = $env{'browser.version'}; + $uhost = $env{'request.host'}; + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + $formname = 'logproblem'; + my $machine = &Apache::lonnet::absolute_url(); + if ($origurl =~ m-^https?://-) { + $server = $origurl; + } else { + $server = $machine.$origurl; } - $os = $ENV{'browser.os'}; - $browser = $ENV{'browser.type'}; - $bversion = $ENV{'browser.version'}; - $uhost = $ENV{'request.host'}; - $uname = $ENV{'user.name'}; - $udom = $ENV{'user.domain'}; - $uhome = $ENV{'user.home'}; - $urole = $ENV{'request.role'}; - $usec = $ENV{'request.course.sec'}; - $cid = $ENV{'request.course.id'}; - $server = $ENV{'SERVER_NAME'}; - my $scripttag = (< + my %lt = &Apache::lonlocal::texthash ( + email => 'The e-mail address you entered', + notv => 'is not a valid e-mail address', + rsub => 'You must include a subject', + rdes => 'You must include a description', + name => 'Name', + subm => 'Submit Request', + emad => 'E-mail address', + unme => 'username', + doma => 'domain', + entr => 'Enter the username you use to log-in to your LON-CAPA system, and choose your domain.', + urlp => 'URL of page', + phon => 'Phone', + crsd => 'Course Details', + enin => 'Enter institutional course code', + pick => 'Pick', + enct => 'Enter course title', + secn => 'Section Number', + sele => 'Select', + titl => 'Title', + lsec => 'LON-CAPA sec', + subj => 'Subject', + detd => 'Detailed Description', + opfi => 'Optional file upload', + uplf => 'Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size)', + fini => 'Finish', + clfm => 'Clear Form', + ); + my $scripttag = (<<"END"); function validate() { - if (document.logproblem.email.value.indexOf("\@") == -1) { - alert("You must enter a valid e-mail address"); - return + if (validmail(document.logproblem.email) == false) { + alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}."); + return; + } + if (document.logproblem.subject.value == '') { + alert("$lt{'rsub'}."); + return; + } + if (document.logproblem.description.value == '') { + alert("$lt{'rdes'}."); + return; } document.logproblem.submit(); } - + END + $scripttag .= <<'END'; +function validmail(field) { + var str = field.value; + if (window.RegExp) { + var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)"; + var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$"; //" + var reg1 = new RegExp(reg1str); + var reg2 = new RegExp(reg2str); + if (!reg1.test(str) && reg2.test(str)) { + return true; + } + return false; + } + else + { + if(str.indexOf("@") >= 0) { + return true; + } + return false; + } +} +END + if ($cid =~ m/_/) { - ($cdom,$cnum) = split/_/,$cid; + ($cdom,$cnum) = split(/_/,$cid); } if ($cdom && $cnum) { my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); @@ -69,60 +170,100 @@ END $ccode = $csettings{'internal.coursecode'}; $sectionlist = $csettings{'internal.sectionnums'}; } - if ($ENV{'environment.critnotification'}) { - $email = $ENV{'environment.critnotification'}; + if ($env{'environment.critnotification'}) { + $email = $env{'environment.critnotification'}; } - if (!$email && $ENV{'environment.notification'}) { - $email = $ENV{'environment.notification'}; + if (!$email && $env{'environment.notification'}) { + $email = $env{'environment.notification'}; } - if ($ENV{'environment.lastname'}) { - $lastname = $ENV{'environment.lastname'}; + if ($env{'environment.lastname'}) { + $lastname = $env{'environment.lastname'}; } - if ($ENV{'environment.firstname'}) { - $firstname = $ENV{'environment.firstname'}; - } - my @sections = split/,/,$sectionlist; - my %groupid = (); - foreach (@sections) { - my ($sec,$grp) = split/:/,$_; + if ($env{'environment.firstname'}) { + $firstname = $env{'environment.firstname'}; + } + my @sections = split(/,/,$sectionlist); + my %groupid; + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); $groupid{$sec} = $grp; } - my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'}; - my $codedom = $defdom; - my %coursecodes = (); - my %codes = (); - my @codetitles = (); - my %cat_titles = (); - my %cat_order = (); + my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'}; + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']); + if (exists($env{'form.codedom'})) { + $codedom = $env{'form.codedom'}; + } + my $details_title; + if ($codedom) { + $details_title = '
('.$codedom.')'; + } + my %coursecodes; + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; my $caller = 'global'; my $totcodes = 0; my $format_reply; - + my $jscript = ''; + my $loaditems = qq| +function initialize_codes() { + return; +} + |; if ($cdom) { $codedom = $cdom; } if ($cnum) { $coursecodes{$cnum} = $ccode; if ($ccode eq '') { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); } else { $coursecodes{$cnum} = $ccode; $caller = $cnum; $totcodes ++; } } else { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); } if ($totcodes > 0) { - $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($ccode eq '') { + $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($format_reply eq 'ok') { + my $numtypes = @codetitles; + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles); + $loaditems = ''; + } + } } - $r->print(< - - LON-CAPA support request -$scripttag - -$bodytag + + my $js = ''; + my %add_entries = (topmargin => "0", + marginheight => "0", + onLoad =>"initialize_codes()",); + + my $start_page = + &Apache::loncommon::start_page('Support Request',$js, + { 'function' => $function, + 'add_entries' => \%add_entries, + 'only_body' => 1,}); + $r->print($start_page); + + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$origurl); + } + $r->print(<<"END"); +
END - if (defined($ENV{'user.name'})) { + if (defined($env{'user.name'})) { $r->print(< END } + $r->print(<
@@ -133,12 +274,11 @@ $bodytag
-
-
Name: + $lt{'name'}:
@@ -158,9 +298,10 @@ END } elsif (defined($lastname) && $lastname ne '') { $fullname= " $lastname"; } - $r->print('
'); + $r->print(''); } $r->print(< 
@@ -175,7 +316,7 @@ END 		-
E-mail address: + $lt{'emad'}:
@@ -199,7 +340,7 @@ END 		-
username/domain: + $lt{'unme'}/$lt{'doma'}:
@@ -212,23 +353,23 @@ END my $udom_input = ''; my $uname_input = ''; if (defined($uname) && defined($udom)) { - $r->print('username: '.$uname.'  domain: '.$udom.$udom_input.$uname_input); + $r->print(''.$lt{'unme'}.': '.$uname.'  '.$lt{'doma'}.': '.$udom.$udom_input.$uname_input); } else { my $udomform = ''; my $unameform = ''; if (defined($udom)) { - $udomform = 'domain: '.$udom.$udom_input; + $udomform = ''.$lt{'doma'}.': '.$udom.$udom_input; } elsif (defined($uname)) { - $unameform = 'username: '.$uname.'  '.$uname_input; + $unameform = ''.$lt{'unme'}.': '.$uname.'  '.$uname_input; } if ($udomform eq '') { - $udomform = 'domain: '; - $udomform .= &Apache::loncommon::select_dom_form('','udom'); + $udomform = ''.$lt{'doma'}.': '; + $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); } if ($unameform eq '') { - $unameform= 'username:   '; + $unameform= ''.$lt{'unme'}.':   '; } - $r->print($unameform.$udomform.'
Enter the username you use to log-in to your LON-CAPA system, and choose your domain.'); + $r->print($unameform.$udomform.'
'.$lt{'entr'}); } $r->print(< @@ -245,7 +386,7 @@ END 		-
URL of page: + $lt{'urlp'}:
@@ -254,7 +395,7 @@ END
- http://$server$origurl + $server
@@ -269,7 +410,7 @@ END 		-
Phone #: + $lt{'phon'} #:
@@ -293,7 +434,7 @@ END 		-
Course Details: + $lt{'crsd'}:$details_title
@@ -303,20 +444,81 @@ END
END - if ($coursecodes{$cnum}) { - foreach (@codetitles) { - $r->print(''.$_.': '.$codes{$cnum}{$_}.'; '); + if ($cnum) { + if ($coursecodes{$cnum}) { + foreach my $item (@codetitles) { + $r->print(''.$item.': '.$codes{$cnum}{$item}.'; '); + } + $r->print(' '); + } else { + $r->print($lt{'enin'}.':  + '); } - $r->print(' '); } else { - $r->print('Enter institutional course code:  + if ($totcodes > 0) { + my $numtitles = @codetitles; + if ($numtitles == 0) { + $r->print($lt{'enin'}.':  '); + } else { + my $lasttitle = $numtitles; + if ($numtitles > 4) { + $lasttitle = 4; + } + $r->print(''); + for (my $i=1; $i<$numtitles; $i++) { + $r->print('' + ); + } + $r->print('
'.$codetitles[0].'
'."\n". + '		'.$codetitles[$i].'
'."\n". + ''."\n". + '
'); + if ($numtitles > 4) { + $r->print('

'.$codetitles[$numtitles].'
'."\n". + ''."\n"); + } + } + } else { + $r->print($lt{'enin'}.':  + '); + } } if ($ctitle) { - $r->print('
Title: '.$ctitle.''); + $r->print('
'.$lt{'titl'}.': '.$ctitle.''); } else { - $r->print('
Enter course title:  - '); + $r->print('
'.$lt{'enct'}.':  + '); } $r->print(< @@ -333,7 +535,7 @@ END 		-
Section Number: + $lt{'secn'}:
@@ -344,12 +546,13 @@ END 		END if ($sectionlist) { - $r->print("". + " \n"); + foreach my $id (sort(keys(%groupid))) { + if ($id eq $groupid{$id} || $groupid{$id} eq '') { + $r->print(" \n"); } else { - $r->print("\n"); } } $r->print(""); @@ -371,7 +574,7 @@ END -
Subject + $lt{'subj'}
@@ -395,7 +598,7 @@ END 		-
Detailed description: + $lt{'detd'}:
@@ -416,13 +619,13 @@ END
-
Optional file upload: + $lt{'opfi'}:
@@ -431,7 +634,7 @@ END
-
Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size). +
$lt{'uplf'}
@@ -444,12 +647,13 @@ END
-
Finish: + $lt{'fini'}:
@@ -459,11 +663,11 @@ END
-   +     - +
@@ -479,16 +683,19 @@ END +
END + $r->print(&Apache::loncommon::end_page()); return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role'); + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars = ('lonID'); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; my $from = $admin; @@ -496,63 +703,106 @@ sub print_request_receipt { my $fontcolor = &Apache::loncommon::designparm($function.'.font'); my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot'); + my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + if (defined($env{'form.Year'})) { + $coursecode .= $env{'form.Year'}; + } + if (defined($env{'form.Semester'})) { + $coursecode .= $env{'form.Semester'}; + } + if (defined($env{'form.Department'})) { + $coursecode .= $env{'form.Department'}; + } + if (defined($env{'form.Number'})) { + $coursecode .= $env{'form.Number'}; + } + } + my %lt = &Apache::lonlocal::texthash ( + name => 'Name', + email => 'Email', + unme => 'Username/domain', + tel => 'Tel', + crsi => 'Course Information', + subj => 'Subject', + desc => 'Description', + date => 'Date/Time', + secn => 'Section', + asup => 'A support request has been sent to', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); my $supportmsg = qq| -Name: $ENV{'form.username'} -Email: $ENV{'form.email'} -Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'} -Tel: $ENV{'form.phone'} -Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'} -Subject: $ENV{'form.subject'} -Description: $ENV{'form.description'} -URL: $ENV{'form.origurl'} -Date/Time: $reporttime +$lt{'name'}: $env{'form.username'} +$lt{'email'}: $env{'form.email'} +$lt{'unme'}: $env{'form.uname'} - $env{'form.udom'} +$lt{'tel'}: $env{'form.phone'} +$lt{'crsi'}: $env{'form.title'} - $coursecode - $lt{'secn'}: $env{'form.section'} +$lt{'subj'}: $env{'form.subject'} +$lt{'desc'}: $env{'form.description'} +URL: $env{'form.sourceurl'} +$lt{'date'}: $reporttime |; - my $descrip = $ENV{'form.description'}; + my $descrip = $env{'form.description'}; $descrip =~ s#\n#
#g; my $displaymsg = qq| -Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $descrip
-URL: $ENV{'form.origurl'}
-Date/Time: $reporttime
+$lt{'name'}: $env{'form.username'}
+$lt{'email'}: $env{'form.email'}
+$lt{'unme'}: $env{'form.uname'} - $env{'form.udom'}
+$lt{'tel'}: $env{'form.phone'}
+$lt{'crsi'}: $env{'form.title'} - $coursecode - $lt{'sect'}: $env{'form.section'}
+$lt{'subj'}: $env{'form.subject'}
+$lt{'desc'}: $descrip
+URL: $env{'form.sourceurl'}
+$lt{'date'}: $reporttime
|; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print(< - - LON-CAPA support request recorded - -$bodytag -

A support request has been sent to $to

-END - } else { - $to = 'helpdesk@lon-capa.org'; - $r->print(< - - LON-CAPA support request recorded - -$bodytag -

Warning: Problem with support e-mail address

-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. + my $start_page = + &Apache::loncommon::start_page('Support request recorded',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}); + + $r->print(<<"END"); +$start_page +
+ +
END + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + if ($to =~ m/^[^\@]+\@[^\@]+$/) { + $r->print('

'.$lt{'asup'}.' '.$to.'

'); + } else { + $to = $admin; + if ($to =~ m/^[^\@]+\@[^\@]+$/) { + $r->print('

'.$lt{'asup'}.' '.$to.'

'); + } else { + $r->print(' +

'.$lt{'warn'}.'

'. +&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.')); + $to = 'helpdesk@lon-capa.org'; + } } - if (defined($ENV{'form.email'})) { - if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { - $from = $ENV{'form.email'}; + if (defined($env{'form.email'})) { + if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { + $from = $env{'form.email'}; } } - my $subject = $ENV{'form.subject'}; + my $subject = $env{'form.subject'}; $subject =~ s#(`)#'#g; $subject =~ s#\$#\(\$\)#g; $supportmsg =~ s#(`)#'#g; @@ -563,23 +813,35 @@ END my $attachmentpath = ''; my $attachmentsize = ''; - if (defined($ENV{'user.name'})) { - if ($ENV{'form.screenshot.filename'}) { - $attachmentsize = length($ENV{'form.screenshot'}); + if (defined($env{'user.name'})) { + if ($env{'form.screenshot.filename'}) { + $attachmentsize = length($env{'form.screenshot'}); if ($attachmentsize > 131072) { - $displaymsg .= "
The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded."; + $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); } else { $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); } } } + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; - $displaymsg .= "
An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}"; + $displaymsg .= '
'.&mt('An uploaded screenshot file - [_1] ([_2] bytes) was included in the request sent by [_3] from LON-CAPA domain',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'}); $supportmsg .= "\n"; - foreach (@envvars) { - $supportmsg .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; } } @@ -600,30 +862,30 @@ END } else { my $envdata = ''; - foreach (@envvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $envdata .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $envdata .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $envdata .= "$var: $env{$var}\n"; } - foreach (@loncvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@loncvars) { + $envdata .= "$var: $env{$var}\n"; } $msg->attach(Type => 'TEXT', Data => $envdata); } ### Send it: - # ->send can cause an sh launch which can pass all of %ENV along - # which can be to large for /bin/sh's little mind - my %oldENV=%ENV; - undef(%ENV); $msg->send('sendmail'); - %ENV=%oldENV; - undef(%oldENV); if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) { unlink($attachmentpath); } $r->print(qq| - Your support request contained the following information:

+ $lt{'your'}:

@@ -638,7 +900,7 @@ END -
Information supplied + $lt{'info'}
@@ -660,7 +922,7 @@ END 		-
Additional information recorded + $lt{'adin'}
@@ -670,9 +932,19 @@ END
|); - foreach (@envvars) { - unless($ENV{$_} eq '') { - $r->print("$_: $ENV{$_}, "); + foreach my $var (@cookievars) { + unless($cookies{$var} eq '') { + $r->print("$var: $cookies{$var}, "); + } + } + foreach my $var (@ENVvars) { + unless($ENV{$var} eq '') { + $r->print("$var: $ENV{$var}, "); + } + } + foreach my $var (@envvars) { + unless($env{$var} eq '') { + $r->print("$var: $env{$var}, "); } } $r->print(" @@ -692,18 +964,77 @@ END
"); + $r->print(&Apache::loncommon::end_page()); } -sub retrieve_instcodes { - my ($coursecodes,$codedom,$totcodes) = @_; - my %courses = &Apache::lonnet::courseiddump($codedom,'.',1); - foreach my $course (keys %courses) { - if ($courses{$course} =~ m/^[^:]*:([^:]+)$/) { - $$coursecodes{$course} = &Apache::lonnet::unescape($1); - $totcodes ++; - } +sub print_header { + my ($r,$origurl,$action) = @_; + my $location=&Apache::loncommon::lonhttpdurl("/adm"); + my $tablecolor = '#EEEE99'; + my ($component_url); + my $helpdesk_link = ''; + if ($action eq 'process') { + $helpdesk_link = ''; + } + my %lt = &Apache::lonlocal::texthash ( + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location' + ); + my ($getstartlink,$getstarttext); + if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { + $getstartlink = qq| $lt{'getst'}|; + $getstarttext = ' '.&mt('and the "Getting started" guide').' '; } - return $totcodes; + $r->print(<   + +
  LON-CAPA help/support + + + + +
+ + + + +
+ + + + +
+ + + + $getstartlink + + +
($lt{'login'}) $lt{'login'} $helpdesk_link($lt{'ask'}) $lt{'ask'}  ($lt{'back'}) $lt{'back'} 
+
+
+
+
+ +   + + +   + +END + unless ($action eq 'process') { + $r->print(' + + '.&mt(' +Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.
'.&mt('Note').': '.&mt('Student questions about course content should be directed to the course instructor').'.

+ + '); + } + $r->print(' +'); + return; } 1;