-
|
-
+END + $r->print(&Apache::loncommon::end_page()); return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role'); + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars = ('lonID'); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); + my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $defdom,$origmail); my $from = $admin; my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot'); - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); - - my $supportmsg = qq| -Name: $ENV{'form.username'} -Email: $ENV{'form.email'} -Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'} -Tel: $ENV{'form.phone'} -Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'} -Subject: $ENV{'form.subject'} -Description: $ENV{'form.description'} -URL: $ENV{'form.origurl'} -Date/Time: $reporttime + my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); - |; - my $descrip = $ENV{'form.description'}; - $descrip =~ s#\n#
#g; - my $displaymsg = qq| -Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $descrip
-URL: $ENV{'form.origurl'}
-Date/Time: $reporttime
- |; - - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print(<
A support request has been sent to $to
-END - } else { - $to = $admin; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print(<A support request has been sent to $to
-END + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + if (defined($env{'form.Year'})) { + $coursecode .= $env{'form.Year'}; + } + if (defined($env{'form.Semester'})) { + $coursecode .= $env{'form.Semester'}; + } + if (defined($env{'form.Department'})) { + $coursecode .= $env{'form.Department'}; + } + if (defined($env{'form.Number'})) { + $coursecode .= $env{'form.Number'}; + } + } + my %lt = &Apache::lonlocal::texthash ( + username => 'Name', + email => 'E-mail', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + asup => 'A support request has been sent to', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); + + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist); + if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); } else { - $r->print(<Warning: Problem with support e-mail address
-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } else { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + $badccmsg .= ''.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0]; + } elsif (@bad_ccs > 1) { + my $bad_cc_string = join(', ',@bad_ccs); + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string; + } + } + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'}; + my $supportmsg = <
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + $displaymsg .= + ''. + "$lt{$item}: $okcclist
\n"; + } else { + $displaymsg .= + ''. + "$lt{$item}: $env{'form.'.$item}
\n"; + } + } + } + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; + + my $start_page = + &Apache::loncommon::start_page('Support request recorded',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}); + + $r->print(<<"END"); +$start_page + END + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + my $bad_email = 0; + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } + if ($bad_email) { + $r->print(' +
'.$lt{'warn'}.'
'. +&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.')); $to = 'helpdesk@lon-capa.org'; + } else { + $r->print(''.$lt{'asup'}.' '.$to.'
'); + } + if (defined($env{'form.email'})) { + $env{'form.email'} =~ s/^\s+//; + $env{'form.email'} =~ s/\s+$//; + if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { + $from = $env{'form.email'}; } } - if (defined($ENV{'form.email'})) { - if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { - $from = $ENV{'form.email'}; + + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; } } - my $subject = $ENV{'form.subject'}; - $subject =~ s#(`)#'#g; - $subject =~ s#\$#\(\$\)#g; - $supportmsg =~ s#(`)#'#g; - $supportmsg =~ s#\$#\(\$\)#g; - $displaymsg =~ s#(`)#'#g; - $displaymsg =~ s#\$#\(\$\)#g; + my $subject = $env{'form.subject'}; + $subject =~ s/(`)/'/g; + $subject =~ s/\$/\(\$\)/g; + $supportmsg =~ s/(`)/'/g; + $supportmsg =~ s/\$/\(\$\)/g; + $displaymsg =~ s/(`)/'/g; + $displaymsg =~ s/\$/\(\$\)/g; my $fname; my $attachmentpath = ''; my $attachmentsize = ''; - if (defined($ENV{'user.name'})) { - if ($ENV{'form.screenshot.filename'}) { - $attachmentsize = length($ENV{'form.screenshot'}); + if (defined($env{'user.name'})) { + if ($env{'form.screenshot.filename'}) { + $attachmentsize = length($env{'form.screenshot'}); if ($attachmentsize > 131072) { - $displaymsg .= "The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded."; + $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); } else { $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); } } } + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; - $displaymsg .= "
An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}"; + $displaymsg .= '
' + .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].' + ,''.$fname.'' + ,$attachmentsize + ,$env{'user.name'}.':'.$env{'user.domain'} + ); $supportmsg .= "\n"; - foreach (@envvars) { - $supportmsg .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; } } @@ -683,6 +709,10 @@ END Type =>'TEXT', Data => $supportmsg, ); + if (@ok_ccs > 0) { + my $cc_string = join(', ',@ok_ccs); + $msg->add("Cc" => $cc_string); + } if ($attachmentpath) { my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); @@ -693,395 +723,128 @@ END } else { my $envdata = ''; - foreach (@envvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@cookievars) { + $envdata .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $envdata .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $envdata .= "$var: $env{$var}\n"; } - foreach (@loncvars) { - $envdata .= "$_: $ENV{$_}\n"; + foreach my $var (@loncvars) { + $envdata .= "$var: $env{$var}\n"; } $msg->attach(Type => 'TEXT', Data => $envdata); } ### Send it: - # ->send can cause an sh launch which can pass all of %ENV along - # which can be to large for /bin/sh's little mind - my %oldENV=%ENV; - undef(%ENV); $msg->send('sendmail'); - %ENV=%oldENV; - undef(%oldENV); - if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) { + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { unlink($attachmentpath); } - $r->print(qq| - Your support request contained the following information:
-
-
|
- |||||||||||||
| + | + + | ++ | |||||||||||
| + | |||||||||||||
| '.$reviewtext.' '
+.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').' ' +.''.&mt('Students').': '.&mt('Do not use this form to ask questions about course content.').' ' +.&mt('Contact your instructor instead.') +.' + |
+ |||||||||||||
