--- loncom/interface/lonsupportreq.pm 2004/07/03 19:05:12 1.2 +++ loncom/interface/lonsupportreq.pm 2019/08/12 18:02:25 1.99 @@ -1,16 +1,45 @@ +# The LearningOnline Network with CAPA +# Helpdesk request form +# +# $Id: lonsupportreq.pm,v 1.99 2019/08/12 18:02:25 raeburn Exp $ +# +# Copyright Michigan State University Board of Trustees +# +# This file is part of the LearningOnline Network with CAPA (LON-CAPA). +# +# LON-CAPA is free software; you can redistribute it and/or modify +# it under the terms of the GNU General Public License as published by +# the Free Software Foundation; either version 2 of the License, or +# (at your option) any later version. +# +# LON-CAPA is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU General Public License for more details. +# +# You should have received a copy of the GNU General Public License +# along with LON-CAPA; if not, write to the Free Software +# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA +# +# /home/httpd/html/adm/gpl.txt +# +# http://www.lon-capa.org/ +# + package Apache::lonsupportreq; use strict; -use lib qw(/home/httpd/lib/perl); +use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); -use Apache::lonnet(); -use localenroll; +use Apache::lonhtmlcommon; +use Apache::lonnet; use Apache::lonlocal; - -use Mail::Send; -# use MIME::Lite; -# use MIME::Types; +use Apache::lonacc(); +use Apache::lonauth(); +use Apache::courseclassifier; +use LONCAPA qw(:DEFAULT :match); +use HTML::Entities; sub handler { my ($r) = @_; @@ -20,603 +49,1208 @@ sub handler { if ($r->header_only) { return OK; } + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonlocal::get_language_handle($r); + } + + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonacc::get_posted_cgi($r); + } + my $function; + if ($env{'form.function'}) { + if (($env{'form.function'} eq 'norole') || + ($env{'form.function'} eq 'student') || + ($env{'form.function'} eq 'admin') || + ($env{'form.function'} eq 'author')) { + $function = $env{'form.function'}; + } + } + my $origurl = $env{'form.origurl'}; + if ($origurl =~ m{^https?://[^/]+(.*)$}) { + $origurl =~ $1; + } + $origurl =~ s/(`)//g; + $origurl =~ s/\$/\(\$\)/g; + my $command = $env{'form.command'}; - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['action','origurl','function']); - my $action = $ENV{'form.action'}; - my $function = $ENV{'form.function'}; - my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'}); - if ($action eq 'process') { + if ($command eq 'process') { &print_request_receipt($r,$origurl,$function); } else { &print_request_form($r,$origurl,$function); } return OK; } - + sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - $os = $ENV{'browser.os'}; - $browser = $ENV{'browser.type'}; - $bversion = $ENV{'browser.version'}; - $uhost = $ENV{'request.host'}; - $uname = $ENV{'user.name'}; - $udom = $ENV{'user.domain'}; - $uhome = $ENV{'user.home'}; - $urole = $ENV{'request.role'}; - $usec = $ENV{'request.course.sec'}; - $cid = $ENV{'request.course.id'}; - $server = $ENV{'SERVER_NAME'}; - my $scripttag; - if ($cid =~ m/_/) { - ($cdom,$cnum) = split/_/,$cid; + my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid, + $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server, + $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error, + $captcha,$recaptcha_version,$extra_validations,%groupid); + $function = &Apache::loncommon::get_users_function() if (!$function); + $ccode = ''; + $os = $env{'browser.os'}; + $browser = $env{'browser.type'}; + $bversion = $env{'browser.version'}; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } else { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + if ($homeserver eq 'no_host') { + undef($homeserver); + } else { + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + } + } + } + if (($env{'user.name'} =~ /^$match_username$/) && + ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $knownuser = 1; + } else { + my $lonhost = $r->dir_config('lonHostID'); + ($captcha_form,$captcha_error,$captcha,$recaptcha_version) = + &Apache::loncommon::captcha_display('login',$lonhost); + } + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom', + 'useremail','useraccount']); + + if ($homeserver) { + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; } if ($cdom && $cnum) { my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); $ctitle = $csettings{'description'}; $ccode = $csettings{'internal.coursecode'}; $sectionlist = $csettings{'internal.sectionnums'}; + my @sections = split(/,/,$sectionlist); + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); + $groupid{$sec} = $grp; + } } - if ($ENV{'environment.critnotification'}) { - $email = $ENV{'environment.critnotification'}; - } - if (!$email && $ENV{'environment.notification'}) { - $email = $ENV{'environment.notification'}; - } - if ($ENV{'environment.lastname'}) { - $lastname = $ENV{'environment.lastname'}; - } - if ($ENV{'environment.firstname'}) { - $firstname = $ENV{'environment.firstname'}; - } - my @sections = split/,/,$sectionlist; - my %groupid = (); - foreach (@sections) { - my ($sec,$grp) = split/:/,$_; - $groupid{$sec} = $grp; + + $formname = 'logproblem'; + my $codedom = &get_domain(); + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$codedom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } } - $r->print(< - - LON-CAPA support request -END - my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'}; - my $codedom = $defdom; - my %coursecodes = (); - my %codes = (); - my @codetitles = (); - my %cat_titles = (); - my %cat_order = (); - my $caller = 'global'; + + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; my $totcodes = 0; - my $format_reply; - - if ($cdom) { - $codedom = $cdom; - } - if ($cnum) { - $coursecodes{$cnum} = $ccode; - if ($ccode eq '') { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); - } else { - $coursecodes{$cnum} = $ccode; - $caller = $cnum; - $totcodes ++; + my $jscript = ''; + my $loaditems = qq| +function initialize_codes() { + return; +} + |; + unless ($helpform{'course'} eq 'no') { + my $instcats = &Apache::lonnet::get_dom_instcats($codedom); + if (ref($instcats) eq 'HASH') { + if ((ref($instcats->{'codetitles'}) eq 'ARRAY') && (ref($instcats->{'codes'}) eq 'HASH') && + (ref($instcats->{'cat_titles'}) eq 'HASH') && (ref($instcats->{'cat_order'}) eq 'HASH')) { + %codes = %{$instcats->{'codes'}}; + @codetitles = @{$instcats->{'codetitles'}}; + %cat_titles = %{$instcats->{'cat_titles'}}; + %cat_order = %{$instcats->{'cat_order'}}; + $totcodes = scalar(keys(%codes)); + } + if ($totcodes > 0) { + my $numtypes = @codetitles; + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + my $knowncodes; + if (($ccode ne '') && ($cnum ne '')) { + my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order); + my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes, + \@singlecodetitles,\%singlecat_titles,\%singlecat_order); + if (ref($singlecodes{$cnum}) eq 'HASH') { + $knowncodes = $singlecodes{$cnum}; + } + } + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist); + $loaditems = ''; + } } - } else { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); } - if ($totcodes > 0) { - $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + my %missing = &Apache::lonlocal::texthash( + username => 'You must include a name.', + phone => 'You must include a phone.', + ); + &js_escape(\%missing); + if (keys(%helpform)) { + foreach my $key (keys(%helpform)) { + if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) { + next if (($key eq 'username') && (($knownuser) || + (($env{'user.name'} =~ /^$match_username$/) && (!$public)))); + $extra_validations .= <<"END"; + + if (document.$formname.$key.value == '') { + alert("$missing{$key}"); + return; } - $r->print(< - - LON-CAPA support request -$scripttag - -$bodytag - - - - -
- - - - -
- - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - -
Name: -
- 		- - - -
+ END - my $fullname = ''; - if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { - $fullname = "$firstname $lastname"; - $r->print("$fullname"); - } else { - if (defined($firstname) && $firstname ne '') { - $fullname = $firstname; - } elsif (defined($lastname) && $lastname ne '') { - $fullname= " $lastname"; + } } - $r->print('
'); } - $r->print(< -
-
-
-
- - - - -
E-mail address: -
- 		- - - - -
-
-
-
-
-
- - - - -
username/domain: -
- 		- - - -
+ my $machine = &Apache::lonnet::absolute_url(); + my $sourceurl = $machine.$origurl; + $server = $machine.&Apache::loncommon::cleanup_html($origurl); + $server =~ s/\?.*$//; + my %js_lt = &Apache::lonlocal::texthash ( + email => 'The e-mail address you entered', + notv => 'is not a valid e-mail address', + rsub => 'You must include a subject', + rdes => 'You must include a description', + ); + my %html_lt = &Apache::lonlocal::texthash ( + name => 'Name', + subm => 'Submit Request', + emad => 'Your e-mail address', + emac => 'Cc', + unme => 'username', + doma => 'domain', + entu => 'Enter the username you use to log-in to LON-CAPA', + chdo => 'Choose your LON-CAPA domain', + entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.', + urlp => 'URL of page', + phon => 'Phone', + crsd => 'Course Details', + enin => 'Enter institutional course code', + pick => 'Pick', + enct => 'Enter course title', + secn => 'Section Number', + sele => 'Select', + titl => 'Title', + lsec => 'LON-CAPA sec', + subj => 'Subject', + detd => 'Detailed Description', + opfi => 'Optional file upload', + uplf => 'Upload a file (e.g., a screenshot) relevant to your help request', + fini => 'Finish', + clfm => 'Clear Form', + ); + &js_escape(\%js_lt); + &html_escape(\%html_lt); + my $scripttag = (<<"END"); +function validate() { + if (validmail(document.logproblem.email) == false) { + alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}."); + return; + } + if (document.logproblem.subject.value == '') { + alert("$js_lt{'rsub'}."); + return; + } + if (document.logproblem.description.value == '') { + alert("$js_lt{'rdes'}."); + return; + } + $extra_validations + document.logproblem.submit(); +} + END - my $udom_input = ''; - my $uname_input = ''; - if (defined($uname) && defined($udom)) { - $r->print('username: '.$uname.'  domain: '.$udom.$udom_input.$uname_input); - } else { - my $udomform = ''; - my $unameform = ''; - if (defined($udom)) { - $udomform = 'domain: '.$udom.$udom_input; - } elsif (defined($uname)) { - $unameform = 'username: '.$uname.'  '.$uname_input; - } - if ($udomform eq '') { - $udomform = 'domain: '; - $udomform .= &Apache::loncommon::select_dom_form('','udom'); + $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email(); + + if ($homeserver) { + if ($env{'environment.permanentemail'}) { + $email = $env{'environment.permanentemail'}; + } elsif ($env{'environment.critnotification'}) { + $email = $env{'environment.critnotification'}; + } elsif ($env{'environment.notification'}) { + $email = $env{'environment.notification'}; } - if ($unameform eq '') { - $unameform= 'username:   '; + if ($env{'environment.lastname'}) { + $lastname = $env{'environment.lastname'}; + } + if ($env{'environment.firstname'}) { + $firstname = $env{'environment.firstname'}; } - $r->print($unameform.$udomform.'
Enter the username you use to log-in to your LON-CAPA system, and choose your domain.'); } - $r->print(< -
-
-
-
- - - - -
URL of page: -
- 		- - - - -
- $server$origurl -
-
-
-
- - - - -
Phone #: -
- 		- - - - -
-
-
-
-
-
- - - - -
Course Details: -
- 		- - - -
-END - if ($coursecodes{$cnum}) { - foreach (@codetitles) { - $r->print(''.$_.': '.$codes{$cnum}{$_}); + if ($env{'form.origurl'} eq '/adm/createaccount') { + if ($email eq '') { + if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) { + $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&'); + } + } + if ($uname eq '') { + if ($env{'form.useraccount'} =~ /^$match_username$/) { + $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&'); + } } - $r->print('. '); - } else { - $r->print('Enter institutional course code:  - '); } - if ($ctitle) { - $r->print('
Title: '.$ctitle.''); - } else { - $r->print('
Enter course title:  - '); + my $details_title; + if ($codedom) { + $details_title = '
('.$codedom.')'; } - $r->print(< -
-
-
-
- - - - -
Section Number: -
- 		- - - -
-END - if ($sectionlist) { - $r->print(" '; + my $shownsubmit; + $r->print(''."\n"); + my $output = &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_headline(). + ''. + &mt('(All fields marked with * are required.)'). + ''. + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'username'} eq 'no') { + my ($reqd,$namefield,$fullname); + if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { + $fullname = "$firstname $lastname"; + $namefield = $fullname.'&').'" />'."\n"; + } else { + if (defined($firstname) && $firstname ne '') { + $fullname = $firstname; + } elsif (defined($lastname) && $lastname ne '') { + $fullname = " $lastname"; + } + $namefield = '&').'" />'."\n"; + if ($helpform{'username'} eq 'req') { + $reqd = '*'; + } + } + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield. + $topsubmit. + &Apache::lonhtmlcommon::row_closure()."\n"; + $shownsubmit = 1; + $num ++; + $i = $num%2; + } + $output .= &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'emad'}.' *' + ,undef,$css[$i]). + '&').'" />'."\n"; + unless ($shownsubmit) { + $output .= $topsubmit; + } + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'cc'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + } + } + unless (($helpform{'user'} eq 'no') || ($env{'request.lti.login'})) { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]); + my $udom_input = '&').'" />'."\n"; + my $uname_input = '&').'" />'."\n"; + if ($knownuser) { + $output .= ''.$html_lt{'unme'}.': '.$uname.'  '.$html_lt{'doma'}.': '.$udom.$udom_input.$uname_input; + } else { + my $udomform = ''; + my $unameform = ''; + if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $output .= $html_lt{'entu'}; + } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + $output .= $html_lt{'chdo'}; } else { - $r->print("
-
-
-
- - - - -
Subject -
- 		- - - - -
- -
-
-
-
- - - - -
Detailed description: -
- 		- - - - -
- -
-
-
-
- - - - -
Finish: -
- 		+ $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]); + $output .= <
- -   + +     - +
-
-
-
- - - END - - -# What do we know about this user? -# foreach (sort keys %ENV) { -# if ($_ =~ m/^browser/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^environment/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^request/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^user\.(domain|home|name)/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ /^[A-Z]/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } -# } - return + $output .= &Apache::lonhtmlcommon::row_closure(1); + $output .= &Apache::lonhtmlcommon::end_pick_box(); + $r->print(< +
+END + $r->print(&Apache::loncommon::end_page()); + return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role'); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $public; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } + my $lonhost = $r->dir_config('lonHostID'); + unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + my ($captcha_chk,$captcha_error) = + &Apache::loncommon::captcha_response('login',$lonhost); + if ($captcha_chk != 1) { + $r->print(&Apache::loncommon::start_page('Support request failed',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,})); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + $r->print( + '

'.&mt('Support request failed').'

'. + &Apache::lonhtmlcommon::confirm_success( + &mt('Validation of the code you entered failed.'),1). + '

'. + &Apache::lonhtmlcommon::actionbox([ + &mt('[_1]Go back[_2] and try again', + '','')]). + &Apache::loncommon::end_page()); + return; + } + } + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); + my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars; + if ($ENV{'SERVER_PORT'} == 443) { + @cookievars = ('lonLinkID'); + } else { + @cookievars = ('lonID'); + } + + my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); + my $from = $admin; + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$defdom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } + } my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description'); - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); - -# if ($ENV{'request.course.fn'}) { -# my $formdatafile = $ENV{'request.course.fn'}.'.formdata'; -# if (-e $formdatafile) { -# open(FILE,"<$formdatafile"); -# my @buffer =; -# close(FILE); -# foreach (@buffer) { -# print STDERR $_; -# } -# } -# } - - my $supportmsg = qq| -Name: $ENV{'form.username'} -Email: $ENV{'form.email'} -Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'} -Tel: $ENV{'form.phone'} -Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'} -Subject: $ENV{'form.subject'} -Description: $ENV{'form.description'} -URL: $ENV{'form.origurl'} -Date/Time: $reporttime + my %formvars = ( + email => 1, + sourceurl => 1, + subject => 1, + description => 1, + ); + unless ($helpform{'username'} eq 'no') { + $formvars{'username'} = 1; + } + unless ($helpform{'user'} eq 'no') { + $formvars{'uname'} = 1; + $formvars{'udom'} = 1; + } + unless ($helpform{'phone'} eq 'no') { + $formvars{'phone'} = 1; + } + unless (($helpform{'section'} eq 'no') || ($env{'request.lti.login'})) { + $formvars{'section'} = 1; + } + unless (($helpform{'course'} eq 'no') || ($env{'request.lti.login'})) { + $formvars{'course'} = 1; + } + unless ($helpform{'cc'} eq 'no') { + $formvars{'cc'} = 1; + } + unless ($helpform{'screenshot'} eq 'no') { + $formvars{'screenshot'} = 1; + } + my ($coursecode,$sourceurl); + if ($formvars{'course'}) { + $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + my $totcodes = 0; + my $instcats = &Apache::lonnet::get_dom_instcats($defdom); + if (ref($instcats) eq 'HASH') { + if (ref($instcats->{'codes'}) eq 'HASH') { + $totcodes = scalar(keys(%{$instcats->{'codes'}})); + } + } + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + if ($totcodes > 0) { + my $noregexps = 1; + $coursecode = + &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps); + } + if ($coursecode eq '') { + foreach my $item (@standardnames) { + if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) { + $coursecode .= $env{'form.'.$item}; + } + } + } + } + } + my %lt = &Apache::lonlocal::texthash ( + username => 'Name', + email => 'E-mail', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); - |; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print(< - - LON-CAPA support request recorded - -$bodytag -

A support request has been sent to $to

+ my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver); + unless ($public) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + } + } + my ($cid,$cdom,$cnum,$sectionlist,$ccode); + if ($homeserver) { + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + } + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); + } else { + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } elsif ($cc ne '') { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + if ($bad_ccs[0] ne '') { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]); + } + } elsif (@bad_ccs > 1) { + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs)); + } + } + if ($env{'request.lti.login'}) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $env{'form.user'} = "'".$env{'user.name'}.':'.$env{'user.domain'}."'"; + } + $sourceurl = &Apache::lonnet::absolute_url().$url; + } else { + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + $sourceurl = $env{'form.sourceurl'}; + } + if ($formvars{'course'}) { + $env{'form.crsi'} = $env{'form.title'}; + if ($coursecode ne '') { + $env{'form.crsi'} .= ' - '.$coursecode; + } + } + if ($formvars{'section'}) { + my $section; + if ($sectionlist) { + if ($coursecode eq $ccode) { + $section = $env{'form.sectionsel'} + } else { + $section = $env{'form.sectiontxt'}; + } + } else { + $section = $env{'form.section'}; + } + $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section; + } + my $supportmsg; + if ($formvars{'username'}) { + $supportmsg .= "$lt{'username'}: $env{'form.username'}\n"; + } + $supportmsg .= "$lt{'email'}: $env{'form.email'}\n"; + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + $supportmsg .= "$lt{'cc'}: $okcclist\n"; + } + if ($formvars{'user'}) { + $supportmsg .= "$lt{'user'}: $env{'form.user'}\n"; + } + if ($formvars{'phone'}) { + $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n"; + } + if ($formvars{'course'}) { + $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n"; + } + $supportmsg .= "$lt{'subject'}: $env{'form.subject'} +$lt{'description'}: $env{'form.description'} +$lt{'sourceurl'}: $sourceurl +$lt{'date'}: $reporttime +"; + + my $displaymsg; + foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') { + if ($env{'form.'.$item} ne '') { + if ($item eq 'description') { + my $descrip = $env{'form.description'}; + $descrip = &Apache::loncommon::cleanup_html($descrip); + $descrip =~ s|[\n\r\f]|
|g; + $displaymsg .= + ''. + "$lt{$item}: $descrip
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $showurl = &Apache::loncommon::cleanup_html($showurl); + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + next if ($helpform{'cc'} eq 'no'); + if ($okcclist) { + my $showcclist = &Apache::loncommon::cleanup_html($okcclist); + $displaymsg .= + ''. + "$lt{$item}: $showcclist
\n"; + } + } else { + if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) { + next if ($helpform{$item} eq 'no'); + } + next if (($item eq 'crsi') && ($helpform{'course'} eq 'no')); + next if (($item eq 'user') && ($env{'request.lti.login'})); + my $showitem = $env{'form.'.$item}; + $showitem = &Apache::loncommon::cleanup_html($showitem); + $displaymsg .= + ''. + "$lt{$item}: $showitem
\n"; + } + } + } + + my ($requname,$requdom,$reqemail); + foreach my $field ('uname','udom','email') { + $env{'form.'.$field} =~ s/^\s+//; + $env{'form.'.$field} =~ s/\s+$//; + } + if ($env{'form.uname'} =~ /^$match_username$/) { + $requname = $env{'form.uname'}; + } + if ($env{'form.udom'} =~ /^$match_domain$/) { + $requdom = $env{'form.udom'}; + } + if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { + $reqemail = $env{'form.email'}; + } + + my $dom_in_effect; + unless ($env{'user.domain'} eq 'public') { + $dom_in_effect = $env{'user.domain'}; + } + if ($dom_in_effect eq '') { + $dom_in_effect = $requdom; + } + if ($dom_in_effect eq '') { + $dom_in_effect = $defdom; + } + + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; + + my $start_page = + &Apache::loncommon::start_page('Support request recorded',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}); + + $r->print(<<"END"); +$start_page + + + END - } else { + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + my $bad_email = 0; + my ($to,$bcc,$addtext) = + &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $dom_in_effect,$origmail, + $requname,$requdom, + $reqemail); + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } + + my $message; + if (!$bad_email) { + $message = &Apache::lonhtmlcommon::confirm_success( + &mt('A support request has been sent to [_1]',''.$to.'')); + } else { + $message = &Apache::lonhtmlcommon::confirm_success( + $lt{'warn'}.'
' + .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.',''.$to.'','','') + .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1); $to = 'helpdesk@lon-capa.org'; - $r->print(< - - LON-CAPA support request recorded - -$bodytag -

Warning: Problem with support e-mail address

-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. -END } - my $msg = new Mail::Send; - $msg->to($to); -# if (defined($ENV{'form.email'})) { -# if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { -# $msg->from($ENV{'form.email'}); -# } -# } - $msg->subject('[LON-CAPA] - support request'); - if (my $fh = $msg->open()) { - print $fh $supportmsg; - $fh->close; + $r->print(&Apache::loncommon::confirmwrapper($message)); + + if ($reqemail ne '') { + $from = $reqemail; } - $r->print(<Your support request contained the following information:

- - - - + + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) { + $cookies{'lonLinkID'} = $1; + } + my $lti_info; + if (($env{'request.lti.login'}) && ($env{'request.course.id'})) { + my $ltidom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + if ($ltidom) { + my %lti = &Apache::lonnet::get_domain_lti($ltidom,'provider'); + if (ref($lti{$env{'request.lti.login'}}) eq 'HASH') { + if ($lti{$env{'request.lti.login'}}{'consumer'}) { + $lti_info = "LTI consumer: ".$lti{$env{'request.lti.login'}}{'consumer'}."\n"; + } + } + } + } + if ($attachmentpath =~ m-/([^/]+)$-) { + $fname = $1; + $displaymsg .= '
' + .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].' + ,''.$fname.' '.$showsize, + ,$env{'user.name'}.':'.$env{'user.domain'} + ); + $supportmsg .= "\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; + } + if ($lti_info) { + $supportmsg .= $lti_info; + } + } + + my $cc_string; + if ($homeserver) { + if (@ok_ccs > 0) { + $cc_string = join(', ',@ok_ccs); + } + } + + my $attachment_text = ''; + unless ($homeserver && $attachmentpath) { + foreach my $var (@cookievars) { + $attachment_text .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $attachment_text .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $attachment_text .= "$var: $env{$var}\n"; + } + foreach my $var (@loncvars) { + $attachment_text .= "$var: $env{$var}\n"; + } + if ($lti_info) { + $attachment_text .= $lti_info; + } + } + + if ($addtext) { + my ($addloc,$addstr) = split(/:/,$addtext,2); + $addstr = &unescape($addstr); + if ($addloc eq 's') { + $subject = $addstr.' '.$subject; + } elsif ($addloc eq 'b') { + $supportmsg = $addstr."\n".$supportmsg; + } + } + + # Compose and send a MIME email + &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc, + $attachmentpath, $fname, $attachment_text); + + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { + unlink($attachmentpath); + } + $r->print(''.$lt{'your'}.':

'."\n"); + $r->print('
'. + &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value')); + my $envmsg; + foreach my $var (@cookievars) { + if ($cookies{$var} ne '') { + $envmsg.= ''. + $var.': '.$cookies{$var}.', '; + } + } + foreach my $var (@ENVvars) { + if ($ENV{$var} ne '') { + $envmsg .= ''. + $var.': '.$ENV{$var}.', '; + } + } + foreach my $var (@envvars) { + if ($env{$var} ne '') { + $envmsg .= ''. + $var.': '.$env{$var}.', '; + } + } + $envmsg =~ s/, $//; + $r->print($envmsg."\n". + &Apache::lonhtmlcommon::row_closure(1)."\n". + &Apache::lonhtmlcommon::end_pick_box(). + "
\n". + &Apache::loncommon::end_page()); +} + +sub print_header { + my ($r,$origurl,$command) = @_; + my $location=&Apache::loncommon::lonhttpdurl("/adm"); + my ($component_url); + my $helpdesk_link = ''; + if ($command eq 'process') { + $helpdesk_link = ''; + } + my %lt = &Apache::lonlocal::texthash ( + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location', + headline => 'help/support', + stud => 'Students', + ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.', + cont => 'Contact your instructor instead.', + ); + my ($getstartlink,$reviewtext); + if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { + $getstartlink = qq||; + $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.'); + } else { + $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.'); + } + my $linkback; + if ($origurl eq '') { + $linkback = 'javascript:history.go(-1)'; + } else { + $linkback = &HTML::Entities::encode($origurl,'"<>&'); + } + my $loginhelp = &Apache::lonauth::loginhelpdisplay(); + if ($loginhelp eq '') { + $loginhelp = '/adm/loginproblems.html'; + } + $r->print(<<"END"); +
- - - - -
- - - - -
- - - - - - - - - -
- - - - -
Information supplied -
- 		- - - - -
-END - my @textmsg = split/\n/,$supportmsg; - foreach my $line (@textmsg) { - $line =~ s|^||; - $line =~ s|:|:|; - $r->print("$line
"); + + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; + } } - $r->print('
-
- - - - -
Additional information recorded -
- 		- - - - -
- '); - foreach (@envvars) { - $r->print("$_:  $max) { + $displaymsg .= '
'. + &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).''; + } else { + $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + } + } + } } - $r->print(" -
-
-
-
-
 $lt{'getst'}
+ + + + + + + + +END + if ($command ne 'process') { + my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.', + '',''); + $r->print(<<"END"); + + + +END + } + $r->print(' +
  +
+ + logo + LON-CAPA $lt{'headline'} + + + + + $getstartlink + + - "); +
+ 		 
 
$reviewtext + $lt{'ifyo'} +

+$lt{'stud'}: +$stuwarn $lt{'cont'} +


+
'); + return; } -sub retrieve_instcodes { - my ($coursecodes,$codedom,$totcodes) = @_; - my %courses = &Apache::lonnet::courseiddump($codedom,'.',1); - foreach my $course (keys %courses) { - if ($courses{$course} =~ m/^[^:]*:([^:]+)$/) { - $$coursecodes{$course} = &Apache::lonnet::unescape($1); - $totcodes ++; +sub get_domain { + my $codedom; + if (exists($env{'form.codedom'})) { + if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') { + return $env{'form.codedom'}; } } - return $totcodes; + if ($env{'request.course.id'}) { + $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + } elsif ($env{'request.role.domain'}) { + $codedom = $env{'request.role.domain'}; + } else { + $codedom = &Apache::lonnet::default_login_domain(); + } + return $codedom; } 1;