--- loncom/interface/lonsupportreq.pm 2004/07/09 21:08:24 1.4 +++ loncom/interface/lonsupportreq.pm 2008/07/08 01:08:57 1.49 @@ -1,16 +1,44 @@ +# +# $Id: lonsupportreq.pm,v 1.49 2008/07/08 01:08:57 raeburn Exp $ +# +# Copyright Michigan State University Board of Trustees +# +# This file is part of the LearningOnline Network with CAPA (LON-CAPA). +# +# LON-CAPA is free software; you can redistribute it and/or modify +# it under the terms of the GNU General Public License as published by +# the Free Software Foundation; either version 2 of the License, or +# (at your option) any later version. +# +# LON-CAPA is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU General Public License for more details. +# +# You should have received a copy of the GNU General Public License +# along with LON-CAPA; if not, write to the Free Software +# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA +# +# /home/httpd/html/adm/gpl.txt +# +# http://www.lon-capa.org/ +# + package Apache::lonsupportreq; use strict; -use lib qw(/home/httpd/lib/perl); +use MIME::Types; +use MIME::Lite; +use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); -use Apache::lonnet(); -use localenroll; +use Apache::lonhtmlcommon; +use Apache::lonnet; use Apache::lonlocal; - -use Mail::Send; -# use MIME::Lite; -# use MIME::Types; +use Apache::lonacc(); +use Apache::courseclassifier; +use LONCAPA; + sub handler { my ($r) = @_; @@ -20,12 +48,19 @@ sub handler { if ($r->header_only) { return OK; } + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonlocal::get_language_handle($r); + } + + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonacc::get_posted_cgi($r); + } + my $function = $env{'form.function'}; + my $origurl = &unescape($env{'form.origurl'}); + my $command = $env{'form.command'}; - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['action','origurl','function']); - my $action = $ENV{'form.action'}; - my $function = $ENV{'form.function'}; - my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'}); - if ($action eq 'process') { + if ($command eq 'process') { &print_request_receipt($r,$origurl,$function); } else { &print_request_form($r,$origurl,$function); @@ -35,23 +70,81 @@ sub handler { sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - $os = $ENV{'browser.os'}; - $browser = $ENV{'browser.type'}; - $bversion = $ENV{'browser.version'}; - $uhost = $ENV{'request.host'}; - $uname = $ENV{'user.name'}; - $udom = $ENV{'user.domain'}; - $uhome = $ENV{'user.home'}; - $urole = $ENV{'request.role'}; - $usec = $ENV{'request.course.sec'}; - $cid = $ENV{'request.course.id'}; - $server = $ENV{'SERVER_NAME'}; - my $scripttag; - if ($cid =~ m/_/) { - ($cdom,$cnum) = split/_/,$cid; + my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname); + $function = &Apache::loncommon::get_users_function() if (!$function); + $ccode = ''; + $os = $env{'browser.os'}; + $browser = $env{'browser.type'}; + $bversion = $env{'browser.version'}; + $uhost = $env{'request.host'}; + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + $formname = 'logproblem'; + my $machine = &Apache::lonnet::absolute_url(); + if ($origurl =~ m-^https?://-) { + $server = $origurl; + } else { + $server = $machine.$origurl; + } + my $showserver = $server; + $showserver =~ s/\?.*$//; + my %lt = &Apache::lonlocal::texthash ( + email => 'The e-mail address you entered', + notv => 'is not a valid e-mail address', + rsub => 'You must include a subject', + rdes => 'You must include a description', + name => 'Name', + subm => 'Submit Request', + emad => 'Your e-mail address', + emac => 'Cc', + unme => 'username', + doma => 'domain', + entu => 'Enter the username you use to log-in to LON-CAPA', + chdo => 'Choose your LON-CAPA domain', + entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.', + urlp => 'URL of page', + phon => 'Phone', + crsd => 'Course Details', + enin => 'Enter institutional course code', + pick => 'Pick', + enct => 'Enter course title', + secn => 'Section Number', + sele => 'Select', + titl => 'Title', + lsec => 'LON-CAPA sec', + subj => 'Subject', + detd => 'Detailed Description', + opfi => 'Optional file upload', + uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)', + fini => 'Finish', + clfm => 'Clear Form', + ); + my $scripttag = (<<"END"); +function validate() { + if (validmail(document.logproblem.email) == false) { + alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}."); + return; + } + if (document.logproblem.subject.value == '') { + alert("$lt{'rsub'}."); + return; + } + if (document.logproblem.description.value == '') { + alert("$lt{'rdes'}."); + return; + } + document.logproblem.submit(); +} + +END + $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email(); + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; } if ($cdom && $cnum) { my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); @@ -59,570 +152,673 @@ sub print_request_form { $ccode = $csettings{'internal.coursecode'}; $sectionlist = $csettings{'internal.sectionnums'}; } - if ($ENV{'environment.critnotification'}) { - $email = $ENV{'environment.critnotification'}; - } - if (!$email && $ENV{'environment.notification'}) { - $email = $ENV{'environment.notification'}; - } - if ($ENV{'environment.lastname'}) { - $lastname = $ENV{'environment.lastname'}; - } - if ($ENV{'environment.firstname'}) { - $firstname = $ENV{'environment.firstname'}; - } - my @sections = split/,/,$sectionlist; - my %groupid = (); - foreach (@sections) { - my ($sec,$grp) = split/:/,$_; + + if ($env{'environment.permanentemail'}) { + $email = $env{'environment.permanentemail'}; + } elsif ($env{'environment.critnotification'}) { + $email = $env{'environment.critnotification'}; + } elsif ($env{'environment.notification'}) { + $email = $env{'environment.notification'}; + } + if ($env{'environment.lastname'}) { + $lastname = $env{'environment.lastname'}; + } + if ($env{'environment.firstname'}) { + $firstname = $env{'environment.firstname'}; + } + my @sections = split(/,/,$sectionlist); + my %groupid; + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); $groupid{$sec} = $grp; } - $r->print(< - - LON-CAPA support request -END - my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'}; - my $codedom = $defdom; - my %coursecodes = (); - my %codes = (); - my @codetitles = (); - my %cat_titles = (); - my %cat_order = (); + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']); + my $codedom = &get_domain(); + my $details_title; + if ($codedom) { + $details_title = '
('.$codedom.')'; + } + my %coursecodes; + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; my $caller = 'global'; my $totcodes = 0; my $format_reply; - - if ($cdom) { - $codedom = $cdom; - } + my $jscript = ''; + my $loaditems = qq| +function initialize_codes() { + return; +} + |; if ($cnum) { $coursecodes{$cnum} = $ccode; if ($ccode eq '') { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); } else { $coursecodes{$cnum} = $ccode; $caller = $cnum; $totcodes ++; } } else { - $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes); + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); } if ($totcodes > 0) { - $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($ccode eq '') { + $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($format_reply eq 'ok') { + my $numtypes = @codetitles; + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles); + $loaditems = ''; + } + } } - $r->print(< - - LON-CAPA support request -$scripttag - -$bodytag - - - - -
- - - - -
- - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - -
Name: -
- 		- - - -
-END + + my $js = ''; + my %add_entries = (topmargin => "0", + marginheight => "0", + onLoad =>"initialize_codes()",); + + + $r->print(&Apache::loncommon::start_page('Support Request',$js, + { 'function' => $function, + 'add_entries' => \%add_entries, + 'only_body' => 1,})); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$origurl); + } + $r->print(''."\n"); + my $output = &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_title($lt{'name'},undef,'LC_oddrow_value')."\n"; my $fullname = ''; if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { $fullname = "$firstname $lastname"; - $r->print("$fullname"); + $output .= $fullname.'&').'" />'; } else { if (defined($firstname) && $firstname ne '') { $fullname = $firstname; } elsif (defined($lastname) && $lastname ne '') { - $fullname= " $lastname"; + $fullname = " $lastname"; } - $r->print('
'); + $output .= '&').'" />'; } - $r->print(< -
-
-
-
- - - - -
E-mail address: -
- 		- - - - -
-
-
-
-
-
- - - - -
username/domain: -
- 		- - - -
-END - my $udom_input = ''; - my $uname_input = ''; + $output .= '      '. + &Apache::lonhtmlcommon::row_closure()."\n". + &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,'LC_evenrow_value'). + '&').'" />
'."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,'LC_oddrow_value'). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,'LC_evenrow_value'); + my $udom_input = '&').'" />'; + my $uname_input = '&').'" />'; if (defined($uname) && defined($udom)) { - $r->print('username: '.$uname.'  domain: '.$udom.$udom_input.$uname_input); + $output .= ''.$lt{'unme'}.': '.$uname.'  '.$lt{'doma'}.': '.$udom.$udom_input.$uname_input; } else { my $udomform = ''; my $unameform = ''; if (defined($udom)) { - $udomform = 'domain: '.$udom.$udom_input; + $output .= $lt{'entu'}; + } elsif (defined($uname)) { + $output .= $lt{'chdo'}; + } else { + $output .= $lt{'entr'}; + } + $output .= '
'; + if (defined($udom)) { + $udomform = ''.$lt{'doma'}.': '.$udom.$udom_input; } elsif (defined($uname)) { - $unameform = 'username: '.$uname.'  '.$uname_input; + $unameform = ''.$lt{'unme'}.': '.$uname.'  '.$uname_input; } if ($udomform eq '') { - $udomform = 'domain: '; - $udomform .= &Apache::loncommon::select_dom_form('','udom'); + $udomform = ''.$lt{'doma'}.': '; + $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); } if ($unameform eq '') { - $unameform= 'username:   '; + $unameform= ''.$lt{'unme'}.':   '; } - $r->print($unameform.$udomform.'
Enter the username you use to log-in to your LON-CAPA system, and choose your domain.'); + $output .= $unameform.$udomform; } - $r->print(< -
-
-
-
- - - - -
URL of page: -
- 		- - - - -
- $server$origurl -
-
-
-
- - - - -
Phone #: -
- 		- - - - -
-
-
-
-
-
- - - - -
Course Details: -
- 		- - - -
-END - if ($coursecodes{$cnum}) { - foreach (@codetitles) { - $r->print(''.$_.': '.$codes{$cnum}{$_}); + $output .= &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,'LC_oddrow_value'). + $showserver.'&').'" />'. + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value'). + '
'. + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,'LC_oddrow_value'); + if ($cnum) { + if ($coursecodes{$cnum}) { + foreach my $item (@codetitles) { + $output .= ''.$item.': '.$codes{$cnum}{$item}.'; '; + } + $output .= ' &').'" />'; + } else { + $output .= $lt{'enin'}.':  + '; } - $r->print('. '); } else { - $r->print('Enter institutional course code:  - '); + if ($totcodes > 0) { + my $numtitles = @codetitles; + if ($numtitles == 0) { + $output .= $lt{'enin'}.':  + '; + } else { + my $lasttitle = $numtitles; + if ($numtitles > 4) { + $lasttitle = 4; + } + $output .= ''; + for (my $i=1; $i<$numtitles; $i++) { + $output .= ''."\n"; + } + $output .= '
'.$codetitles[0].'
'."\n". + '		'.$codetitles[$i].'
'."\n". + ''."\n". + '
'; + if ($numtitles > 4) { + $output .= '

'.$codetitles[$numtitles].'
'."\n". + ''."\n"; + } + } + } else { + $output .= $lt{'enin'}.':  + '; + } } if ($ctitle) { - $r->print('
Title: '.$ctitle.''); + $output .= '
'.$lt{'titl'}.': '.$ctitle. + '&').'" />'."\n"; } else { - $r->print('
Enter course title:  - '); + $output .= '
'.$lt{'enct'}.':  + '."\n"; } - $r->print(< -
-
-
-
- - - - -
Section Number: -
- 		- - - -
-END + $output .= &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,'LC_evenrow_value'); if ($sectionlist) { - $r->print("". + " \n"; + foreach my $id (sort(keys(%groupid))) { + if ($id eq $groupid{$id} || $groupid{$id} eq '') { + $output .= " \n"; } else { - $r->print("\n"; } } - $r->print(""); + $output .= ""; } else { - $r->print(""); + $output .= ''; } - $r->print(< -
-
-
-
- - - - -
Subject -
- 		- - - - -
- -
-
-
-
- - - - -
Detailed description: -
- 		- - - - -
- -
-
-
-
- - - - -
Finish: -
- 		+ $output .= &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value'). + ' '."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value'). + ' '. + &Apache::lonhtmlcommon::row_closure(); + my $lastrow = 'LC_evenrow_value'; + if (defined($env{'user.name'})) { + $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,'LC_oddrow_value'). + '
'.$lt{'uplf'}."\n". + &Apache::lonhtmlcommon::row_closure(); + $lastrow = 'LC_oddrow_value'; + } + $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$lastrow); + $output .= <
- -   + +     - +
-
-
-
- - - END - - -# What do we know about this user? -# foreach (sort keys %ENV) { -# if ($_ =~ m/^browser/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^environment/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^request/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ m/^user\.(domain|home|name)/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } elsif ($_ =~ /^[A-Z]/) { -# $r->print("key is $_, value is $ENV{$_}"); -# } -# } - return + $output .= &Apache::lonhtmlcommon::row_closure(1); + $output .= &Apache::lonhtmlcommon::end_pick_box(); + $r->print(< +
+END + $r->print(&Apache::loncommon::end_page()); + return; } sub print_request_receipt { my ($r,$url,$function) = @_; - my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role'); - my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1); - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); + my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); + my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); + my @cookievars = ('lonID'); + + my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); + my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $defdom,$origmail); + my $from = $admin; my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description'); - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); -# if ($ENV{'request.course.fn'}) { -# my $formdatafile = $ENV{'request.course.fn'}.'.formdata'; -# if (-e $formdatafile) { -# open(FILE,"<$formdatafile"); -# my @buffer =; -# close(FILE); -# foreach (@buffer) { -# print STDERR $_; -# } -# } -# } - - my $supportmsg = qq| -Name: $ENV{'form.username'} -Email: $ENV{'form.email'} -Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'} -Tel: $ENV{'form.phone'} -Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'} -Subject: $ENV{'form.subject'} -Description: $ENV{'form.description'} -URL: $ENV{'form.origurl'} -Date/Time: $reporttime + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); + my $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + if (defined($env{'form.Year'})) { + $coursecode .= $env{'form.Year'}; + } + if (defined($env{'form.Semester'})) { + $coursecode .= $env{'form.Semester'}; + } + if (defined($env{'form.Department'})) { + $coursecode .= $env{'form.Department'}; + } + if (defined($env{'form.Number'})) { + $coursecode .= $env{'form.Number'}; + } + } + my %lt = &Apache::lonlocal::texthash ( + username => 'Name', + email => 'Email', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + asup => 'A support request has been sent to', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', + ); + + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist); + if (defined($env{'form.cc'})) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); + } else { + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } else { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0]; + } elsif (@bad_ccs > 1) { + my $bad_cc_string = join(', ',@bad_ccs); + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string; + } + } + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'}; + my $supportmsg = <print(< - - LON-CAPA support request recorded - -$bodytag -

A support request has been sent to $to

END - } else { - $to = 'helpdesk@lon-capa.org'; - $r->print(< - - LON-CAPA support request recorded - -$bodytag -

Warning: Problem with support e-mail address

-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University. + my $displaymsg; + foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') { + if ($env{'form.'.$item} ne '') { + if ($item eq 'description') { + my $descrip = $env{'form.description'}; + $descrip =~ s|\n|
|g; + $displaymsg .= + ''. + "$lt{$item}: $descrip
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + $displaymsg .= + ''. + "$lt{$item}: $okcclist
\n"; + } else { + $displaymsg .= + ''. + "$lt{$item}: $env{'form.'.$item}
\n"; + } + } + } + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; + + my $start_page = + &Apache::loncommon::start_page('Support request recorded',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,}); + + $r->print(<<"END"); +$start_page + + + END + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); } - my $msg = new Mail::Send; - $msg->to($to); -# if (defined($ENV{'form.email'})) { -# if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { -# $msg->from($ENV{'form.email'}); -# } -# } - $msg->subject('[LON-CAPA] - support request'); - # ->open can cause an sh launch which can pass all of %ENV allong - # which can be to large for /bin/sh's little mind - my %oldENV=%ENV; - undef(%ENV); - if (my $fh = $msg->open()) { - print $fh $supportmsg; - $fh->close; + my $bad_email = 0; + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } } - %ENV=%oldENV; - undef(%oldENV); - $r->print(<Your support request contained the following information:

- - - - + + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; + } + } + + my $subject = $env{'form.subject'}; + $subject =~ s/(`)/'/g; + $subject =~ s/\$/\(\$\)/g; + $supportmsg =~ s/(`)/'/g; + $supportmsg =~ s/\$/\(\$\)/g; + $displaymsg =~ s/(`)/'/g; + $displaymsg =~ s/\$/\(\$\)/g; + my $fname; + + my $attachmentpath = ''; + my $attachmentsize = ''; + if (defined($env{'user.name'})) { + if ($env{'form.screenshot.filename'}) { + $attachmentsize = length($env{'form.screenshot'}); + if ($attachmentsize > 131072) { + $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); + } else { + $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + } + } + } + + my %cookies; + my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); + if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { + $cookies{'lonID'} = $1; + } + + if ($attachmentpath =~ m-/([^/]+)$-) { + $fname = $1; + $displaymsg .= '
'.&mt('An uploaded screenshot file \'[_1]\' ([_2] bytes) was included in the request sent by [_3].',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'}); + $supportmsg .= "\n"; + foreach my $var (@cookievars) { + $supportmsg .= "$var: $cookies{$var}\n"; + } + foreach my $var(@ENVvars) { + $supportmsg .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $supportmsg .= "$var: $env{$var}\n"; + } + } + + my $msg = MIME::Lite->new( + From => $from, + To => $to, + Subject => $subject, + Type =>'TEXT', + Data => $supportmsg, + ); + if (@ok_ccs > 0) { + my $cc_string = join(', ',@ok_ccs); + $msg->add("Cc" => $cc_string); + } + + if ($attachmentpath) { + my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); + $msg->attach(Type => $type, + Path => $attachmentpath, + Filename => $fname + ); + + } else { + my $envdata = ''; + foreach my $var (@cookievars) { + $envdata .= "$var: $cookies{$var}\n"; + } + foreach my $var (@ENVvars) { + $envdata .= "$var: $ENV{$var}\n"; + } + foreach my $var (@envvars) { + $envdata .= "$var: $env{$var}\n"; + } + foreach my $var (@loncvars) { + $envdata .= "$var: $env{$var}\n"; + } + $msg->attach(Type => 'TEXT', + Data => $envdata); + } + +### Send it: + $msg->send('sendmail'); + + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { + unlink($attachmentpath); + } + $r->print(''.$lt{'your'}.':

'."\n"); + $r->print(&Apache::lonhtmlcommon::start_pick_box('LC_helpform_receipt'). + &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value')); + my $envmsg; + foreach my $var (@cookievars) { + if ($cookies{$var} ne '') { + $envmsg.= ''. + $var.': '.$cookies{$var}.', '; + } + } + foreach my $var (@ENVvars) { + if ($ENV{$var} ne '') { + $envmsg .= ''. + $var.': '.$ENV{$var}.', '; + } + } + foreach my $var (@envvars) { + if ($env{$var} ne '') { + $envmsg .= ''. + $var.': '.$env{$var}.', '; + } + } + $envmsg =~ s/, $//; + $r->print($envmsg."\n". + &Apache::lonhtmlcommon::row_closure(1)."\n". + &Apache::lonhtmlcommon::end_pick_box()."\n". + &Apache::loncommon::end_page()); +} + +sub print_header { + my ($r,$origurl,$command) = @_; + my $location=&Apache::loncommon::lonhttpdurl("/adm"); + my ($component_url); + my $helpdesk_link = ''; + if ($command eq 'process') { + $helpdesk_link = ''; + } + my %lt = &Apache::lonlocal::texthash ( + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location', + headline => 'help/support', + ); + my ($getstartlink,$reviewtext); + if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { + $getstartlink = qq||; + $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.'); + } else { + $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.'); + } + $r->print(< + + + + + + +END + if ($command ne 'process') { + $r->print(' + + + '); + } + $r->print(' +
- - - - -
- - - - -
- - - - - - - - - -
- - - - -
Information supplied -
- 		- - - - -
-END - my @textmsg = split/\n/,$supportmsg; - foreach my $line (@textmsg) { - $line =~ s|^||; - $line =~ s|:|:|; - $r->print("$line
"); + if ($bad_email) { + $r->print(' +

'.$lt{'warn'}.'

'. +&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.')); + $to = 'helpdesk@lon-capa.org'; + } else { + $r->print('

'.$lt{'asup'}.' '.$to.'

'); } - $r->print('
-
- - - - -
Additional information recorded -
- 		- - - - -
- '); - foreach (@envvars) { - $r->print("$_: print(" -
-
-
-
-
 $lt{'getst'}
  +
  LON-CAPA $lt{'headline'} + + + + $getstartlink + + - "); +
+ 		 
 
'.$reviewtext.' ' +.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'
' +.''.&mt('Students').': '.&mt('Do not use this form to ask questions about course content.').' ' +.&mt('Contact your instructor instead.') +.'

+
'); + return; } -sub retrieve_instcodes { - my ($coursecodes,$codedom,$totcodes) = @_; - my %courses = &Apache::lonnet::courseiddump($codedom,'.',1); - foreach my $course (keys %courses) { - if ($courses{$course} =~ m/^[^:]*:([^:]+)$/) { - $$coursecodes{$course} = &Apache::lonnet::unescape($1); - $totcodes ++; - } +sub get_domain { + my $codedom; + if (exists($env{'form.codedom'})) { + $codedom = $env{'form.codedom'}; + } elsif ($env{'request.course.id'}) { + $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + } elsif ($env{'request.role.domain'}) { + $codedom = $env{'request.role.domain'}; + } else { + $codedom = $Apache::lonnet::perlvar{'lonDefDomain'}; } - return $totcodes; + return $codedom; } 1;