--- loncom/interface/lonsupportreq.pm 2004/12/18 22:30:28 1.13
+++ loncom/interface/lonsupportreq.pm 2007/12/04 04:43:21 1.45
@@ -1,13 +1,44 @@
+#
+# $Id: lonsupportreq.pm,v 1.45 2007/12/04 04:43:21 raeburn Exp $
+#
+# Copyright Michigan State University Board of Trustees
+#
+# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
+#
+# LON-CAPA is free software; you can redistribute it and/or modify
+# it under the terms of the GNU General Public License as published by
+# the Free Software Foundation; either version 2 of the License, or
+# (at your option) any later version.
+#
+# LON-CAPA is distributed in the hope that it will be useful,
+# but WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+# GNU General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with LON-CAPA; if not, write to the Free Software
+# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
+#
+# /home/httpd/html/adm/gpl.txt
+#
+# http://www.lon-capa.org/
+#
+
package Apache::lonsupportreq;
use strict;
-use lib qw(/home/httpd/lib/perl);
use MIME::Types;
use MIME::Lite;
+use CGI::Cookie();
use Apache::Constants qw(:common);
use Apache::loncommon();
-use Apache::lonnet();
+use Apache::lonhtmlcommon;
+use Apache::lonnet;
use Apache::lonlocal;
+use Apache::lonacc();
+use Apache::courseclassifier;
+use LONCAPA;
+
sub handler {
my ($r) = @_;
@@ -17,15 +48,19 @@ sub handler {
if ($r->header_only) {
return OK;
}
+ if ($r->uri eq '/adm/helpdesk') {
+ &Apache::lonlocal::get_language_handle($r);
+ }
+
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
if ($r->uri eq '/adm/helpdesk') {
- &Apache::loncommon::get_posted_cgi($r);
+ &Apache::lonacc::get_posted_cgi($r);
}
- my $function = $ENV{'form.function'};
- my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'});
- my $action = $ENV{'form.action'};
+ my $function = $env{'form.function'};
+ my $origurl = &unescape($env{'form.origurl'});
+ my $command = $env{'form.command'};
- if ($action eq 'process') {
+ if ($command eq 'process') {
&print_request_receipt($r,$origurl,$function);
} else {
&print_request_form($r,$origurl,$function);
@@ -35,56 +70,80 @@ sub handler {
sub print_request_form {
my ($r,$origurl,$function) = @_;
- my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server);
- my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1);
- my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
- if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) {
- $tablecolor = '#CCCCFF';
- }
+ my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
+ $function = &Apache::loncommon::get_users_function() if (!$function);
$ccode = '';
- $os = $ENV{'browser.os'};
- $browser = $ENV{'browser.type'};
- $bversion = $ENV{'browser.version'};
- $uhost = $ENV{'request.host'};
- $uname = $ENV{'user.name'};
- $udom = $ENV{'user.domain'};
- $uhome = $ENV{'user.home'};
- $urole = $ENV{'request.role'};
- $usec = $ENV{'request.course.sec'};
- $cid = $ENV{'request.course.id'};
- $server = $ENV{'SERVER_NAME'};
- my $scripttag = (<<'END');
+ $os = $env{'browser.os'};
+ $browser = $env{'browser.type'};
+ $bversion = $env{'browser.version'};
+ $uhost = $env{'request.host'};
+ $uname = $env{'user.name'};
+ $udom = $env{'user.domain'};
+ $uhome = $env{'user.home'};
+ $urole = $env{'request.role'};
+ $usec = $env{'request.course.sec'};
+ $cid = $env{'request.course.id'};
+ $formname = 'logproblem';
+ my $machine = &Apache::lonnet::absolute_url();
+ if ($origurl =~ m-^https?://-) {
+ $server = $origurl;
+ } else {
+ $server = $machine.$origurl;
+ }
+ my $showserver = $server;
+ $showserver =~ s/\?.*$//;
+ my %lt = &Apache::lonlocal::texthash (
+ email => 'The e-mail address you entered',
+ notv => 'is not a valid e-mail address',
+ rsub => 'You must include a subject',
+ rdes => 'You must include a description',
+ name => 'Name',
+ subm => 'Submit Request',
+ emad => 'E-mail address',
+ unme => 'username',
+ doma => 'domain',
+ entu => 'Enter the username you use to log-in to LON-CAPA',
+ chdo => 'Choose your LON-CAPA domain',
+ entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
+ urlp => 'URL of page',
+ phon => 'Phone',
+ crsd => 'Course Details',
+ enin => 'Enter institutional course code',
+ pick => 'Pick',
+ enct => 'Enter course title',
+ secn => 'Section Number',
+ sele => 'Select',
+ titl => 'Title',
+ lsec => 'LON-CAPA sec',
+ subj => 'Subject',
+ detd => 'Detailed Description',
+ opfi => 'Optional file upload',
+ uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
+ fini => 'Finish',
+ clfm => 'Clear Form',
+ );
+ my $scripttag = (<<"END");
function validate() {
if (validmail(document.logproblem.email) == false) {
- alert("The e-mail address you entered: "+document.logproblem.email.value+" is not a valid e-mail address.");
+ alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
+ return;
+ }
+ if (document.logproblem.subject.value == '') {
+ alert("$lt{'rsub'}.");
+ return;
+ }
+ if (document.logproblem.description.value == '') {
+ alert("$lt{'rdes'}.");
return;
}
document.logproblem.submit();
}
-function validmail(field) {
- var str = field.value;
- if (window.RegExp) {
- var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)";
- var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$";
- var reg1 = new RegExp(reg1str);
- var reg2 = new RegExp(reg2str);
- if (!reg1.test(str) && reg2.test(str)) {
- return true;
- }
- return false;
- }
- else
- {
- if(str.indexOf("@") >= 0) {
- return true;
- }
- return false;
- }
-}
END
- if ($cid =~ m/_/) {
- ($cdom,$cnum) = split/_/,$cid;
+ $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
+ if ($cid) {
+ $cdom = $env{'course.'.$cid.'.domain'};
+ $cnum = $env{'course.'.$cid.'.num'};
}
if ($cdom && $cnum) {
my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
@@ -92,587 +151,475 @@ END
$ccode = $csettings{'internal.coursecode'};
$sectionlist = $csettings{'internal.sectionnums'};
}
- if ($ENV{'environment.critnotification'}) {
- $email = $ENV{'environment.critnotification'};
- }
- if (!$email && $ENV{'environment.notification'}) {
- $email = $ENV{'environment.notification'};
- }
- if ($ENV{'environment.lastname'}) {
- $lastname = $ENV{'environment.lastname'};
- }
- if ($ENV{'environment.firstname'}) {
- $firstname = $ENV{'environment.firstname'};
- }
- my @sections = split/,/,$sectionlist;
- my %groupid = ();
- foreach (@sections) {
- my ($sec,$grp) = split/:/,$_;
+
+ if ($env{'environment.permanentemail'}) {
+ $email = $env{'environment.permanentemail'};
+ } elsif ($env{'environment.critnotification'}) {
+ $email = $env{'environment.critnotification'};
+ } elsif ($env{'environment.notification'}) {
+ $email = $env{'environment.notification'};
+ }
+ if ($env{'environment.lastname'}) {
+ $lastname = $env{'environment.lastname'};
+ }
+ if ($env{'environment.firstname'}) {
+ $firstname = $env{'environment.firstname'};
+ }
+ my @sections = split(/,/,$sectionlist);
+ my %groupid;
+ foreach my $section (@sections) {
+ my ($sec,$grp) = split(/:/,$section);
$groupid{$sec} = $grp;
}
- my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'};
- my $codedom = $defdom;
- my %coursecodes = ();
- my %codes = ();
- my @codetitles = ();
- my %cat_titles = ();
- my %cat_order = ();
- my %idlist = ();
- my %idnums = ();
- my %idlist_titles = ();
+ &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
+ my $codedom = &get_domain();
+ my $details_title;
+ if ($codedom) {
+ $details_title = ' ('.$codedom.')';
+ }
+ my %coursecodes;
+ my %codes;
+ my @codetitles;
+ my %cat_titles;
+ my %cat_order;
+ my %idlist;
+ my %idnums;
+ my %idlist_titles;
my $caller = 'global';
my $totcodes = 0;
my $format_reply;
my $jscript = '';
-
- if ($cdom) {
- $codedom = $cdom;
- }
+ my $loaditems = qq|
+function initialize_codes() {
+ return;
+}
+ |;
if ($cnum) {
$coursecodes{$cnum} = $ccode;
if ($ccode eq '') {
- $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
+ $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
} else {
$coursecodes{$cnum} = $ccode;
$caller = $cnum;
$totcodes ++;
}
} else {
- $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
+ $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
}
if ($totcodes > 0) {
- $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
if ($ccode eq '') {
- my $numtypes = @codetitles;
- &build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
- &javascript_code_selections($numtypes,\$jscript,\%idlist,\%idnums,\%idlist_titles,\@codetitles);
+ $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
+ if ($format_reply eq 'ok') {
+ my $numtypes = @codetitles;
+ &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
+ my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
+ my $longtitles_str = join('","',@{$longtitles});
+ my $allidlist = $idlist{$codetitles[0]};
+ $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
+ $jscript .= $scripttext;
+ $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
+ $loaditems = '';
+ }
}
}
- $r->print(<
-
- LON-CAPA support request
-
-
-$bodytag
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
END
+ $output .= &Apache::lonhtmlcommon::row_closure(1);
+ $output .= &Apache::lonhtmlcommon::end_pick_box();
+ $r->print(<
+
+END
+ $r->print(&Apache::loncommon::end_page());
return;
}
sub print_request_receipt {
my ($r,$url,$function) = @_;
- my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role');
+ my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
+ my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
+ my @cookievars = ('lonID');
- my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);
my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
- my $to = $Apache::lonnet::perlvar{'lonSupportEMail'};
+ my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
+ my $defdom = &get_domain();
+ my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
+ $defdom,$origmail);
my $from = $admin;
my $reporttime = &Apache::lonlocal::locallocaltime(time);
- my $fontcolor = &Apache::loncommon::designparm($function.'.font');
- my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink');
- my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
- my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot');
- &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
-
- my $supportmsg = qq|
-Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $ENV{'form.description'}
-URL: $ENV{'form.origurl'}
-Date/Time: $reporttime
-
- |;
- my $descrip = $ENV{'form.description'};
- $descrip =~ s#\n# #g;
- my $displaymsg = qq|
-Name: $ENV{'form.username'}
-Email: $ENV{'form.email'}
-Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
-Tel: $ENV{'form.phone'}
-Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
-Subject: $ENV{'form.subject'}
-Description: $descrip
-URL: $ENV{'form.origurl'}
-Date/Time: $reporttime
- |;
+ my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
- if ($to =~ m/^[^\@]+\@[^\@]+$/) {
- $r->print(<
-
- LON-CAPA support request recorded
-
-$bodytag
-
A support request has been sent to $to
-END
- } else {
- $to = $admin;
- if ($to =~ m/^[^\@]+\@[^\@]+$/) {
- $r->print(<
-
- LON-CAPA support request recorded
-
-$bodytag
-
A support request has been sent to $to
+ &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
+ my $coursecode = $env{'form.coursecode'};
+ if ($coursecode eq '') {
+ if (defined($env{'form.Year'})) {
+ $coursecode .= $env{'form.Year'};
+ }
+ if (defined($env{'form.Semester'})) {
+ $coursecode .= $env{'form.Semester'};
+ }
+ if (defined($env{'form.Department'})) {
+ $coursecode .= $env{'form.Department'};
+ }
+ if (defined($env{'form.Number'})) {
+ $coursecode .= $env{'form.Number'};
+ }
+ }
+ my %lt = &Apache::lonlocal::texthash (
+ username => 'Name',
+ email => 'Email',
+ user => 'Username/domain',
+ phone => 'Phone',
+ crsi => 'Course Information',
+ subject => 'Subject',
+ description => 'Description',
+ sourceurl => 'URL',
+ date => 'Date/Time',
+ secn => 'Section',
+ asup => 'A support request has been sent to',
+ warn => 'Warning: Problem with support e-mail address',
+ your => 'Your support request contained the following information',
+ sect => 'section',
+ info => 'Information supplied',
+ adin => 'Additional information recorded',
+ );
+
+ $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
+ $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
+ my $supportmsg = <|g;
+ $displaymsg .=
+ ''.
+ "$lt{$item}: $descrip \n";
+ } elsif ($item eq 'sourceurl') {
+ my $showurl = $env{'form.sourceurl'};
+ $showurl =~ s/\?.*$//;
+ $displaymsg .=
+ ''.
+ "$lt{$item}: $showurl \n";
+ } else {
+ $displaymsg .=
+ ''.
+ "$lt{$item}: $env{'form.'.$item} \n";
+ }
+ }
+ }
+ $displaymsg .= ''.
+ $lt{'date'}.': '.$reporttime.' '."\n";
+
+ my $start_page =
+ &Apache::loncommon::start_page('Support request recorded',undef,
+ {'function' => $function,
+ 'add_entries' => {
+ topmargin => "0",
+ marginheight => "0",
+ },
+ 'only_body' => 1,});
+
+ $r->print(<<"END");
+$start_page
+
+
+
END
+ if ($r->uri eq '/adm/helpdesk') {
+ &print_header($r,$url,'process');
+ }
+ my $bad_email = 0;
+ if ($to =~ /,/) {
+ my @ok_email;
+ foreach my $email (split(/,/,$to)) {
+ if ($email =~ m/^[^\@]+\@[^\@]+$/) {
+ push(@ok_email,$email);
+ }
+ }
+ if (@ok_email > 0) {
+ $to = join(',',@ok_email);
+ } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
+ $to = $admin;
} else {
- $r->print(<
-
- LON-CAPA support request recorded
-
-$bodytag
-
Warning: Problem with support e-mail address
-As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
-END
- $to = 'helpdesk@lon-capa.org';
+ $bad_email = 1;
+ }
+ } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
+ if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
+ $to = $admin;
+ } else {
+ $bad_email = 1;
}
}
- if (defined($ENV{'form.email'})) {
- if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
- $from = $ENV{'form.email'};
+ if ($bad_email) {
+ $r->print('
+
'.$lt{'warn'}.'
'.
+&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
+ $to = 'helpdesk@lon-capa.org';
+ } else {
+ $r->print('
'.$lt{'asup'}.' '.$to.'
');
+ }
+ if (defined($env{'form.email'})) {
+ if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
+ $from = $env{'form.email'};
}
}
- my $subject = $ENV{'form.subject'};
- $subject =~ s#(`)#'#g;
- $subject =~ s#\$#\(\$\)#g;
- $supportmsg =~ s#(`)#'#g;
- $supportmsg =~ s#\$#\(\$\)#g;
- $displaymsg =~ s#(`)#'#g;
- $displaymsg =~ s#\$#\(\$\)#g;
+ my $subject = $env{'form.subject'};
+ $subject =~ s/(`)/'/g;
+ $subject =~ s/\$/\(\$\)/g;
+ $supportmsg =~ s/(`)/'/g;
+ $supportmsg =~ s/\$/\(\$\)/g;
+ $displaymsg =~ s/(`)/'/g;
+ $displaymsg =~ s/\$/\(\$\)/g;
my $fname;
my $attachmentpath = '';
my $attachmentsize = '';
- if (defined($ENV{'user.name'})) {
- if ($ENV{'form.screenshot.filename'}) {
- $attachmentsize = length($ENV{'form.screenshot'});
+ if (defined($env{'user.name'})) {
+ if ($env{'form.screenshot.filename'}) {
+ $attachmentsize = length($env{'form.screenshot'});
if ($attachmentsize > 131072) {
- $displaymsg .= " The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";
+ $displaymsg .= ' '.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
} else {
$attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
}
}
}
+ my %cookies;
+ my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
+ if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
+ $cookies{'lonID'} = $1;
+ }
+
if ($attachmentpath =~ m-/([^/]+)$-) {
$fname = $1;
- $displaymsg .= " An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}";
+ $displaymsg .= ' '.&mt('An uploaded screenshot file \'[_1]\' ([_2] bytes) was included in the request sent by [_3].',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'});
$supportmsg .= "\n";
- foreach (@envvars) {
- $supportmsg .= "$_: $ENV{$_}\n";
+ foreach my $var (@cookievars) {
+ $supportmsg .= "$var: $cookies{$var}\n";
+ }
+ foreach my $var(@ENVvars) {
+ $supportmsg .= "$var: $ENV{$var}\n";
+ }
+ foreach my $var (@envvars) {
+ $supportmsg .= "$var: $env{$var}\n";
}
}
@@ -693,395 +640,122 @@ END
} else {
my $envdata = '';
- foreach (@envvars) {
- $envdata .= "$_: $ENV{$_}\n";
+ foreach my $var (@cookievars) {
+ $envdata .= "$var: $cookies{$var}\n";
+ }
+ foreach my $var (@ENVvars) {
+ $envdata .= "$var: $ENV{$var}\n";
}
- foreach (@loncvars) {
- $envdata .= "$_: $ENV{$_}\n";
+ foreach my $var (@envvars) {
+ $envdata .= "$var: $env{$var}\n";
+ }
+ foreach my $var (@loncvars) {
+ $envdata .= "$var: $env{$var}\n";
}
$msg->attach(Type => 'TEXT',
Data => $envdata);
}
### Send it:
- # ->send can cause an sh launch which can pass all of %ENV along
- # which can be to large for /bin/sh's little mind
- my %oldENV=%ENV;
- undef(%ENV);
$msg->send('sendmail');
- %ENV=%oldENV;
- undef(%oldENV);
- if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
+ if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
unlink($attachmentpath);
}
- $r->print(qq|
- Your support request contained the following information:
+END
+ if ($command ne 'process') {
+ $r->print('
+
+
'.&mt('
+Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'. '.&mt('Students').': '.&mt('Do not use this form to ask questions about course content.').' '.&mt('Contact your instructor instead.').'