--- loncom/interface/lonsupportreq.pm 2006/12/21 18:32:54 1.41 +++ loncom/interface/lonsupportreq.pm 2017/01/18 21:24:40 1.86 @@ -1,5 +1,7 @@ +# The LearningOnline Network with CAPA +# Helpdesk request form # -# $Id: lonsupportreq.pm,v 1.41 2006/12/21 18:32:54 raeburn Exp $ +# $Id: lonsupportreq.pm,v 1.86 2017/01/18 21:24:40 raeburn Exp $ # # Copyright Michigan State University Board of Trustees # @@ -27,18 +29,17 @@ package Apache::lonsupportreq; use strict; -use lib qw(/home/httpd/lib/perl); -use MIME::Types; -use MIME::Lite; use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); +use Apache::lonhtmlcommon; use Apache::lonnet; use Apache::lonlocal; use Apache::lonacc(); +use Apache::lonauth(); use Apache::courseclassifier; -use LONCAPA; - +use LONCAPA qw(:DEFAULT :match); +use HTML::Entities; sub handler { my ($r) = @_; @@ -48,58 +49,190 @@ sub handler { if ($r->header_only) { return OK; } + if ($r->uri eq '/adm/helpdesk') { + &Apache::lonlocal::get_language_handle($r); + } + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); if ($r->uri eq '/adm/helpdesk') { &Apache::lonacc::get_posted_cgi($r); } - my $function = $env{'form.function'}; - my $origurl = &unescape($env{'form.origurl'}); - my $action = $env{'form.action'}; + my $function; + if ($env{'form.function'}) { + if (($env{'form.function'} eq 'norole') || + ($env{'form.function'} eq 'student') || + ($env{'form.function'} eq 'admin') || + ($env{'form.function'} eq 'author')) { + $function = $env{'form.function'}; + } + } + my $origurl = $env{'form.origurl'}; + $origurl =~ s{^https?://}{}; + $origurl =~ s/(`)//g; + $origurl =~ s/\$/\(\$\)/g; + my $command = $env{'form.command'}; - if ($action eq 'process') { + if ($command eq 'process') { &print_request_receipt($r,$origurl,$function); } else { &print_request_form($r,$origurl,$function); } return OK; } - + sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) { - $tablecolor = '#EEEE99'; - } + my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid, + $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server, + $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error, + $captcha,$recaptcha_version,$extra_validations,%groupid); + $function = &Apache::loncommon::get_users_function() if (!$function); $ccode = ''; $os = $env{'browser.os'}; $browser = $env{'browser.type'}; $bversion = $env{'browser.version'}; - $uhost = $env{'request.host'}; - $uname = $env{'user.name'}; - $udom = $env{'user.domain'}; - $uhome = $env{'user.home'}; - $urole = $env{'request.role'}; - $usec = $env{'request.course.sec'}; - $cid = $env{'request.course.id'}; - $formname = 'logproblem'; - my $machine = &Apache::lonnet::absolute_url(); - if ($origurl =~ m-^https?://-) { - $server = $origurl; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; } else { - $server = $machine.$origurl; + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + if ($homeserver eq 'no_host') { + undef($homeserver); + } else { + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + } + } } - my %lt = &Apache::lonlocal::texthash ( + if (($env{'user.name'} =~ /^$match_username$/) && + ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $knownuser = 1; + } else { + my $lonhost = $r->dir_config('lonHostID'); + ($captcha_form,$captcha_error,$captcha,$recaptcha_version) = + &Apache::loncommon::captcha_display('login',$lonhost); + } + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom', + 'useremail','useraccount']); + + if ($homeserver) { + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ctitle = $csettings{'description'}; + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + my @sections = split(/,/,$sectionlist); + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); + $groupid{$sec} = $grp; + } + } + + $formname = 'logproblem'; + my $codedom = &get_domain(); + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$codedom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } + } + + my %coursecodes; + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; + my $caller = 'global'; + my $totcodes = 0; + my $format_reply; + my $jscript = ''; + my $loaditems = qq| +function initialize_codes() { + return; +} + |; + unless ($helpform{'course'} eq 'no') { + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom); + if ($totcodes > 0) { + $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($format_reply eq 'ok') { + my $numtypes = @codetitles; + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + my $knowncodes; + if (($ccode ne '') && ($cnum ne '')) { + my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order); + my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes, + \@singlecodetitles,\%singlecat_titles,\%singlecat_order); + if (ref($singlecodes{$cnum}) eq 'HASH') { + $knowncodes = $singlecodes{$cnum}; + } + } + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist); + $loaditems = ''; + } + } + } + my %missing = &Apache::lonlocal::texthash( + username => 'You must include a name.', + phone => 'You must include a phone.', + ); + &js_escape(\%missing); + if (keys(%helpform)) { + foreach my $key (keys(%helpform)) { + if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) { + next if (($key eq 'username') && (($knownuser) || + (($env{'user.name'} =~ /^$match_username$/) && (!$public)))); + $extra_validations .= <<"END"; + + if (document.$formname.$key.value == '') { + alert("$missing{$key}"); + return; + } + +END + } + } + } + my $machine = &Apache::lonnet::absolute_url(); + my $sourceurl = $machine.$origurl; + $server = $machine.&Apache::loncommon::cleanup_html($origurl); + $server =~ s/\?.*$//; + my %js_lt = &Apache::lonlocal::texthash ( email => 'The e-mail address you entered', notv => 'is not a valid e-mail address', rsub => 'You must include a subject', rdes => 'You must include a description', + ); + my %html_lt = &Apache::lonlocal::texthash ( name => 'Name', subm => 'Submit Request', - emad => 'E-mail address', + emad => 'Your e-mail address', + emac => 'Cc', unme => 'username', doma => 'domain', - entr => 'Enter the username you use to log-in to your LON-CAPA system, and choose your domain.', + entu => 'Enter the username you use to log-in to LON-CAPA', + chdo => 'Choose your LON-CAPA domain', + entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.', urlp => 'URL of page', phon => 'Phone', crsd => 'Course Details', @@ -113,358 +246,227 @@ sub print_request_form { subj => 'Subject', detd => 'Detailed Description', opfi => 'Optional file upload', - uplf => 'Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size)', + uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (1 MB max.)', fini => 'Finish', clfm => 'Clear Form', ); + &js_escape(\%js_lt); + &html_escape(\%html_lt); my $scripttag = (<<"END"); function validate() { if (validmail(document.logproblem.email) == false) { - alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}."); + alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}."); return; } if (document.logproblem.subject.value == '') { - alert("$lt{'rsub'}."); + alert("$js_lt{'rsub'}."); return; } if (document.logproblem.description.value == '') { - alert("$lt{'rdes'}."); + alert("$js_lt{'rdes'}."); return; } + $extra_validations document.logproblem.submit(); } END - $scripttag .= <<'END'; -function validmail(field) { - var str = field.value; - if (window.RegExp) { - var reg1str = "(@.*@)|(\\.\\.)|(@\\.)|(\\.@)|(^\\.)"; - var reg2str = "^.+\\@(\\[?)[a-zA-Z0-9\\-\\.]+\\.([a-zA-Z]{2,3}|[0-9]{1,3})(\\]?)$"; //" - var reg1 = new RegExp(reg1str); - var reg2 = new RegExp(reg2str); - if (!reg1.test(str) && reg2.test(str)) { - return true; - } - return false; - } - else - { - if(str.indexOf("@") >= 0) { - return true; - } - return false; - } -} -END + $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email(); - if ($cid =~ m/_/) { - ($cdom,$cnum) = split(/_/,$cid); - } - if ($cdom && $cnum) { - my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); - $ctitle = $csettings{'description'}; - $ccode = $csettings{'internal.coursecode'}; - $sectionlist = $csettings{'internal.sectionnums'}; - } - if ($env{'environment.critnotification'}) { - $email = $env{'environment.critnotification'}; - } - if (!$email && $env{'environment.notification'}) { - $email = $env{'environment.notification'}; - } - if ($env{'environment.lastname'}) { - $lastname = $env{'environment.lastname'}; - } - if ($env{'environment.firstname'}) { - $firstname = $env{'environment.firstname'}; - } - my @sections = split(/,/,$sectionlist); - my %groupid; - foreach my $section (@sections) { - my ($sec,$grp) = split(/:/,$section); - $groupid{$sec} = $grp; - } - my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'}; - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']); - if (exists($env{'form.codedom'})) { - $codedom = $env{'form.codedom'}; + if ($homeserver) { + if ($env{'environment.permanentemail'}) { + $email = $env{'environment.permanentemail'}; + } elsif ($env{'environment.critnotification'}) { + $email = $env{'environment.critnotification'}; + } elsif ($env{'environment.notification'}) { + $email = $env{'environment.notification'}; + } + if ($env{'environment.lastname'}) { + $lastname = $env{'environment.lastname'}; + } + if ($env{'environment.firstname'}) { + $firstname = $env{'environment.firstname'}; + } + } + if ($env{'form.origurl'} eq '/adm/createaccount') { + if ($email eq '') { + if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) { + $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&'); + } + } + if ($uname eq '') { + if ($env{'form.useraccount'} =~ /^$match_username$/) { + $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&'); + } + } } my $details_title; if ($codedom) { $details_title = '
('.$codedom.')'; } - my %coursecodes; - my %codes; - my @codetitles; - my %cat_titles; - my %cat_order; - my %idlist; - my %idnums; - my %idlist_titles; - my $caller = 'global'; - my $totcodes = 0; - my $format_reply; - my $jscript = ''; - my $loaditems = qq| -function initialize_codes() { - return; -} - |; - if ($cdom) { - $codedom = $cdom; - } - if ($cnum) { - $coursecodes{$cnum} = $ccode; - if ($ccode eq '') { - $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); - } else { - $coursecodes{$cnum} = $ccode; - $caller = $cnum; - $totcodes ++; - } - } else { - $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); - } - if ($totcodes > 0) { - if ($ccode eq '') { - $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); - if ($format_reply eq 'ok') { - my $numtypes = @codetitles; - &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); - my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); - my $longtitles_str = join('","',@{$longtitles}); - my $allidlist = $idlist{$codetitles[0]}; - $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); - $jscript .= $scripttext; - $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles); - $loaditems = ''; - } - } - } - - my $js = ''; - my %add_entries = (topmargin => "0", - marginheight => "0", - onLoad =>"initialize_codes()",); - my $start_page = - &Apache::loncommon::start_page('Support Request',$js, + my $js = <<"ENDJS"; + + +ENDJS + if ($recaptcha_version >=2) { + $js.= "\n".''."\n"; + } + my %add_entries = ( + style => "margin-top:0px;margin-bottom:0px;", + onload => "initialize_codes();", + ); + + + $r->print(&Apache::loncommon::start_page('Support Request',$js, { 'function' => $function, 'add_entries' => \%add_entries, - 'only_body' => 1,}); - $r->print($start_page); - + 'only_body' => 1,})); if ($r->uri eq '/adm/helpdesk') { &print_header($r,$origurl); } - $r->print(<<"END"); -
- - - - -
- - - - -
- - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -END - if (defined($env{'user.name'})) { - $r->print(< - - - - - - -END + if ($captcha_form) { + $output .= &Apache::lonhtmlcommon::row_title( + ''. + &mt('Validation'). + ' *' + ,undef,$css[$i]). + $captcha_form."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } } - - $r->print(< - -
- - - - -
$lt{'name'}: -
- 		- - - - -
-END - my $fullname = ''; - if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { - $fullname = "$firstname $lastname"; - $r->print("$fullname"); - } else { - if (defined($firstname) && $firstname ne '') { - $fullname = $firstname; - } elsif (defined($lastname) && $lastname ne '') { - $fullname= " $lastname"; - } - $r->print(''); - } - $r->print(<  -
-
-
-
- - - - -
$lt{'emad'}: -
- 		- - - - -
-
-
-
-
-
- - - - -
$lt{'unme'}/$lt{'doma'}: -
- 		- - - -
-END - my $udom_input = ''; - my $uname_input = ''; - if (defined($uname) && defined($udom)) { - $r->print(''.$lt{'unme'}.': '.$uname.'  '.$lt{'doma'}.': '.$udom.$udom_input.$uname_input); - } else { - my $udomform = ''; - my $unameform = ''; - if (defined($udom)) { - $udomform = ''.$lt{'doma'}.': '.$udom.$udom_input; - } elsif (defined($uname)) { - $unameform = ''.$lt{'unme'}.': '.$uname.'  '.$uname_input; - } - if ($udomform eq '') { - $udomform = ''.$lt{'doma'}.': '; - $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); + my @css = ('LC_evenrow_value','LC_oddrow_value'); + my $num = 1; + my $i = $num%2; + my $formtype; + if ($homeserver) { + $formtype = ' enctype="multipart/form-data"'; + } + my $topsubmit = '      '; + my $shownsubmit; + $r->print(''."\n"); + my $output = &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_headline(). + ''. + &mt('(All fields marked with * are required.)'). + ''. + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'username'} eq 'no') { + my ($reqd,$namefield,$fullname); + if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { + $fullname = "$firstname $lastname"; + $namefield = $fullname.'&').'" />'."\n"; + } else { + if (defined($firstname) && $firstname ne '') { + $fullname = $firstname; + } elsif (defined($lastname) && $lastname ne '') { + $fullname = " $lastname"; + } + $namefield = '&').'" />'."\n"; + if ($helpform{'username'} eq 'req') { + $reqd = '*'; + } } - if ($unameform eq '') { - $unameform= ''.$lt{'unme'}.':   '; + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield. + $topsubmit. + &Apache::lonhtmlcommon::row_closure()."\n"; + $shownsubmit = 1; + $num ++; + $i = $num%2; + } + $output .= &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'emad'}.' *' + ,undef,$css[$i]). + '&').'" />'."\n"; + unless ($shownsubmit) { + $output .= $topsubmit; + } + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'cc'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } } - $r->print($unameform.$udomform.'
'.$lt{'entr'}); } - $r->print(< -
-
-
-
- - - - -
$lt{'urlp'}: -
- 		- - - - -
- $server -
-
-
-
- - - - -
$lt{'phon'} #: -
- 		- - - - -
-
-
-
-
-
- - - - -
$lt{'crsd'}:$details_title -
- 		- - - -
-END - if ($cnum) { - if ($coursecodes{$cnum}) { - foreach my $item (@codetitles) { - $r->print(''.$item.': '.$codes{$cnum}{$item}.'; '); - } - $r->print(' '); + unless ($helpform{'user'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]); + my $udom_input = '&').'" />'."\n"; + my $uname_input = '&').'" />'."\n"; + if ($knownuser) { + $output .= ''.$html_lt{'unme'}.': '.$uname.'  '.$html_lt{'doma'}.': '.$udom.$udom_input.$uname_input; } else { - $r->print($lt{'enin'}.':  - '); + my $udomform = ''; + my $unameform = ''; + if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $output .= $html_lt{'entu'}; + } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + $output .= $html_lt{'chdo'}; + } else { + $output .= $html_lt{'entr'}; + } + $output .= '
'."\n"; + if (!$public) { + if ($env{'user.domain'} =~ /^$match_domain$/) { + $udomform = ''.$html_lt{'doma'}.': '.$udom.$udom_input; + } elsif ($env{'user.name'} =~ /^$match_username$/) { + $unameform = ''.$html_lt{'unme'}.': '.$uname.'  '.$uname_input; + } + } + if ($udomform eq '') { + $udomform = ''.$html_lt{'doma'}.': '; + $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n"; + } + if ($unameform eq '') { + $unameform= ''.$html_lt{'unme'}.':   '; + } + $output .= $unameform.$udomform; } - } else { + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + } + $i = $num%2; + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]). + $server."\n".'&').'" />'."\n". + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'phone'} eq 'no') { + my $reqd; + if ($helpform{'phone'} eq 'req') { + $reqd = '*'; + } + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value'). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless ($helpform{'course'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]); if ($totcodes > 0) { my $numtitles = @codetitles; if ($numtitles == 0) { - $r->print($lt{'enin'}.':  - '); + $output .= $html_lt{'enin'}.':  + '."\n"; } else { + my @standardnames = &Apache::loncommon::get_standard_codeitems(); my $lasttitle = $numtitles; if ($numtitles > 4) { $lasttitle = 4; - } - $r->print('
'.$codetitles[0].'
'."\n". - ''); + $output .= ''; for (my $i=1; $i<$numtitles; $i++) { - $r->print('' - ); + ''."\n"; } - $r->print('
'.$codetitles[0].'
'."\n". + '		'.$codetitles[$i].'
'."\n". - '		'.$codetitles[$i].'
'."\n". + ''."\n". - '
'); + $output .= '
'; if ($numtitles > 4) { - $r->print('

'.$codetitles[$numtitles].'
'."\n". - ''."\n"); + $output .= '

'.$codetitles[$numtitles].'
'."\n". + ''."\n"; } } } else { - $r->print($lt{'enin'}.':  - '); + $output .= $html_lt{'enin'}.':  + '."\n"; } - } - if ($ctitle) { - $r->print('
'.$lt{'titl'}.': '.$ctitle.''); - } else { - $r->print('
'.$lt{'enct'}.':  - '); - } - $r->print(< -
-
-
-
- - - - -
$lt{'secn'}: -
- 		- - - -
-END - if ($sectionlist) { - $r->print("&').'" />'."\n"; + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless ($helpform{'section'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]); + if ($sectionlist) { + $output .= "
'."\n". + ''."\n"; + } else { + $output .= ''."\n"; + } + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + $output .= &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'subj'}.' *' + ,undef,'LC_oddrow_value'). + ''."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'detd'}.' *' + ,undef,'LC_evenrow_value'). + ''."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'screenshot'} eq 'no') { + my $max = 1048576; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + } + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i]) + .' ' + .'' + .'
'."\n".$html_lt{'uplf'}."\n" + .&Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; } } - $r->print(""); } else { - $r->print(""); - } - $r->print(< -
-
-
-
- - - - -
$lt{'subj'} -
- 		- - - - -
- -
-
-
-
- - - - -
$lt{'detd'}: -
- 		- - - - -
- -
-
-
-
- - - - -
$lt{'opfi'}: -
- 		- - - - -
-
$lt{'uplf'} -
-
-
-
- - - - -
$lt{'fini'}: -
- 		+ $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]); + $output .= <
- -   + +     - +
-
-
-
- - - +END + $output .= &Apache::lonhtmlcommon::row_closure(1); + $output .= &Apache::lonhtmlcommon::end_pick_box(); + $r->print(< +
END $r->print(&Apache::loncommon::end_page()); return; @@ -688,79 +620,263 @@ END sub print_request_receipt { my ($r,$url,$function) = @_; + my $public; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } + my $lonhost = $r->dir_config('lonHostID'); + unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + my ($captcha_chk,$captcha_error) = + &Apache::loncommon::captcha_response('login',$lonhost); + if ($captcha_chk != 1) { + $r->print(&Apache::loncommon::start_page('Support request failed',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,})); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + $r->print( + '

'.&mt('Support request failed').'

'. + &Apache::lonhtmlcommon::confirm_success( + &mt('Validation of the code you entered failed.'),1). + '

'. + &Apache::lonhtmlcommon::actionbox([ + &mt('[_1]Go back[_2] and try again', + '','')]). + &Apache::loncommon::end_page()); + return; + } + } my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); my @cookievars = ('lonID'); my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; - my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; + my $defdom = &get_domain(); + my ($to,$bcc,$addtext) = + &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $defdom,$origmail); my $from = $admin; - my $reporttime = &Apache::lonlocal::locallocaltime(time); - my $fontcolor = &Apache::loncommon::designparm($function.'.font'); - my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink'); - my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg'); - my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); - - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); - my $coursecode = $env{'form.coursecode'}; - if ($coursecode eq '') { - if (defined($env{'form.Year'})) { - $coursecode .= $env{'form.Year'}; - } - if (defined($env{'form.Semester'})) { - $coursecode .= $env{'form.Semester'}; - } - if (defined($env{'form.Department'})) { - $coursecode .= $env{'form.Department'}; + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$defdom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; } - if (defined($env{'form.Number'})) { - $coursecode .= $env{'form.Number'}; + } + my $reporttime = &Apache::lonlocal::locallocaltime(time); + my %formvars = ( + email => 1, + sourceurl => 1, + subject => 1, + description => 1, + ); + unless ($helpform{'username'} eq 'no') { + $formvars{'username'} = 1; + } + unless ($helpform{'user'} eq 'no') { + $formvars{'uname'} = 1; + $formvars{'udom'} = 1; + } + unless ($helpform{'phone'} eq 'no') { + $formvars{'phone'} = 1; + } + unless ($helpform{'section'} eq 'no') { + $formvars{'section'} = 1; + } + unless ($helpform{'course'} eq 'no') { + $formvars{'course'} = 1; + } + unless ($helpform{'cc'} eq 'no') { + $formvars{'cc'} = 1; + } + unless ($helpform{'screenshot'} eq 'no') { + $formvars{'screenshot'} = 1; + } + my $coursecode; + if ($formvars{'course'}) { + $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + my $totcodes = 0; + my %coursecodes; + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom); + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + if ($totcodes > 0) { + my $noregexps = 1; + $coursecode = + &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps); + } + if ($coursecode eq '') { + foreach my $item (@standardnames) { + if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) { + $coursecode .= $env{'form.'.$item}; + } + } + } } } my %lt = &Apache::lonlocal::texthash ( - name => 'Name', - email => 'Email', - unme => 'Username/domain', - tel => 'Tel', - crsi => 'Course Information', - subj => 'Subject', - desc => 'Description', - date => 'Date/Time', - secn => 'Section', - asup => 'A support request has been sent to', - warn => 'Warning: Problem with support e-mail address', - your => 'Your support request contained the following information', - sect => 'section', - info => 'Information supplied', - adin => 'Additional information recorded', + username => 'Name', + email => 'E-mail', + cc => 'Cc', + user => 'Username/domain', + phone => 'Phone', + crsi => 'Course Information', + subject => 'Subject', + description => 'Description', + sourceurl => 'URL', + date => 'Date/Time', + secn => 'Section', + warn => 'Warning: Problem with support e-mail address', + your => 'Your support request contained the following information', + sect => 'section', + info => 'Information supplied', + adin => 'Additional information recorded', ); - my $supportmsg = qq| -$lt{'name'}: $env{'form.username'} -$lt{'email'}: $env{'form.email'} -$lt{'unme'}: $env{'form.uname'} - $env{'form.udom'} -$lt{'tel'}: $env{'form.phone'} -$lt{'crsi'}: $env{'form.title'} - $coursecode - $lt{'secn'}: $env{'form.section'} -$lt{'subj'}: $env{'form.subject'} -$lt{'desc'}: $env{'form.description'} -URL: $env{'form.sourceurl'} + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver); + unless ($public) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + } + } + my ($cid,$cdom,$cnum,$sectionlist,$ccode); + if ($homeserver) { + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + } + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + my @ccs; + if ($env{'form.cc'} =~ /,/) { + @ccs = split(/,/,$env{'form.cc'}); + } else { + $env{'form.cc'} =~ s/^\s+//; + $env{'form.cc'} =~ s/\s+$//; + @ccs = $env{'form.cc'}; + } + foreach my $cc (@ccs) { + $cc =~ s/^\s+//g; + $cc =~ s/\s+$//g; + if ($cc =~ m/^[^\@]+\@[^\@]+$/) { + if (!(grep(/^\Q$cc\E$/,@ok_ccs))) { + push(@ok_ccs,$cc); + } + } elsif ($cc ne '') { + if (!(grep(/^\Q$cc\E$/,@bad_ccs))) { + push(@bad_ccs,$cc); + } + } + } + if (@ok_ccs > 0) { + $okcclist = join(', ',@ok_ccs); + } + if (@bad_ccs == 1) { + if ($bad_ccs[0] ne '') { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]); + } + } elsif (@bad_ccs > 1) { + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs)); + } + } + $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; + if ($formvars{'course'}) { + $env{'form.crsi'} = $env{'form.title'}; + if ($coursecode ne '') { + $env{'form.crsi'} .= ' - '.$coursecode; + } + } + if ($formvars{'section'}) { + my $section; + if ($sectionlist) { + if ($coursecode eq $ccode) { + $section = $env{'form.sectionsel'} + } else { + $section = $env{'form.sectiontxt'}; + } + } else { + $section = $env{'form.section'}; + } + $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section; + } + my $supportmsg; + if ($formvars{'username'}) { + $supportmsg .= "$lt{'username'}: $env{'form.username'}\n"; + } + $supportmsg .= "$lt{'email'}: $env{'form.email'}\n"; + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { + $supportmsg .= "$lt{'cc'}: $okcclist\n"; + } + if ($formvars{'user'}) { + $supportmsg .= "$lt{'user'}: $env{'form.user'}\n"; + } + if ($formvars{'phone'}) { + $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n"; + } + if ($formvars{'course'}) { + $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n"; + } + $supportmsg .= "$lt{'subject'}: $env{'form.subject'} +$lt{'description'}: $env{'form.description'} +$lt{'sourceurl'}: $env{'form.sourceurl'} $lt{'date'}: $reporttime +"; - |; - my $descrip = $env{'form.description'}; - $descrip =~ s#\n#
#g; - my $displaymsg = qq| -$lt{'name'}: $env{'form.username'}
-$lt{'email'}: $env{'form.email'}
-$lt{'unme'}: $env{'form.uname'} - $env{'form.udom'}
-$lt{'tel'}: $env{'form.phone'}
-$lt{'crsi'}: $env{'form.title'} - $coursecode - $lt{'sect'}: $env{'form.section'}
-$lt{'subj'}: $env{'form.subject'}
-$lt{'desc'}: $descrip
-URL: $env{'form.sourceurl'}
-$lt{'date'}: $reporttime
- |; + my $displaymsg; + foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') { + if ($env{'form.'.$item} ne '') { + if ($item eq 'description') { + my $descrip = $env{'form.description'}; + $descrip = &Apache::loncommon::cleanup_html($descrip); + $descrip =~ s|[\n\r\f]|
|g; + $displaymsg .= + ''. + "$lt{$item}: $descrip
\n"; + } elsif ($item eq 'sourceurl') { + my $showurl = $env{'form.sourceurl'}; + $showurl =~ s/\?.*$//; + $showurl = &Apache::loncommon::cleanup_html($showurl); + $displaymsg .= + ''. + "$lt{$item}: $showurl
\n"; + } elsif ($item eq 'cc') { + next if ($helpform{'cc'} eq 'no'); + if ($okcclist) { + my $showcclist = &Apache::loncommon::cleanup_html($okcclist); + $displaymsg .= + ''. + "$lt{$item}: $showcclist
\n"; + } + } else { + if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) { + next if ($helpform{$item} eq 'no'); + } + next if (($item eq 'crsi') && ($helpform{'course'} eq 'no')); + my $showitem = $env{'form.'.$item}; + $showitem = &Apache::loncommon::cleanup_html($showitem); + $displaymsg .= + ''. + "$lt{$item}: $showitem
\n"; + } + } + } + $displaymsg .= ''. + $lt{'date'}.': '.$reporttime.'
'."\n"; my $start_page = &Apache::loncommon::start_page('Support request recorded',undef, @@ -773,50 +889,90 @@ $lt{'date'}: $reporttime $r->print(<<"END"); $start_page - - + + END if ($r->uri eq '/adm/helpdesk') { &print_header($r,$url,'process'); } - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print('

'.$lt{'asup'}.' '.$to.'

'); - } else { - $to = $admin; - if ($to =~ m/^[^\@]+\@[^\@]+$/) { - $r->print('

'.$lt{'asup'}.' '.$to.'

'); + my $bad_email = 0; + if ($to =~ /,/) { + my @ok_email; + foreach my $email (split(/,/,$to)) { + if ($email =~ m/^[^\@]+\@[^\@]+$/) { + if (!grep(/^\Q$email\E$/,@ok_email)) { + push(@ok_email,$email); + } + } + } + if (@ok_email > 0) { + $to = join(',',@ok_email); + } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; + } else { + $bad_email = 1; + } + } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) { + if ($admin =~ m/^[^\@]+\@[^\@]+$/) { + $to = $admin; } else { - $r->print(' -

'.$lt{'warn'}.'

'. -&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has not been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.')); - $to = 'helpdesk@lon-capa.org'; + $bad_email = 1; } } + + my $message; + if (!$bad_email) { + $message = &Apache::lonhtmlcommon::confirm_success( + &mt('A support request has been sent to [_1]',''.$to.'')); + } else { + $message = &Apache::lonhtmlcommon::confirm_success( + $lt{'warn'}.'
' + .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.',''.$to.'','','') + .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1); + $to = 'helpdesk@lon-capa.org'; + } + $r->print(&Apache::loncommon::confirmwrapper($message)); + if (defined($env{'form.email'})) { + $env{'form.email'} =~ s/^\s+//; + $env{'form.email'} =~ s/\s+$//; if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { $from = $env{'form.email'}; } } + if (defined($env{'form.cc'})) { + if ($badccmsg) { + $displaymsg .= $badccmsg; + } + } + my $subject = $env{'form.subject'}; - $subject =~ s#(`)#'#g; - $subject =~ s#\$#\(\$\)#g; - $supportmsg =~ s#(`)#'#g; - $supportmsg =~ s#\$#\(\$\)#g; - $displaymsg =~ s#(`)#'#g; - $displaymsg =~ s#\$#\(\$\)#g; + $subject =~ s/(`)/'/g; + $subject =~ s/\$/\(\$\)/g; + $supportmsg =~ s/(`)/'/g; + $supportmsg =~ s/\$/\(\$\)/g; + $displaymsg =~ s/(`)/'/g; + $displaymsg =~ s/\$/\(\$\)/g; my $fname; my $attachmentpath = ''; my $attachmentsize = ''; - if (defined($env{'user.name'})) { - if ($env{'form.screenshot.filename'}) { - $attachmentsize = length($env{'form.screenshot'}); - if ($attachmentsize > 131072) { - $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); - } else { - $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + if ((defined($env{'user.name'})) && (!$public)) { + if ($homeserver && $env{'form.screenshot.filename'}) { + unless ($helpform{'screenshot'} eq 'no') { + $attachmentsize = length($env{'form.screenshot'}); + my $max = 1048576; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + } + if ($attachmentsize > $max) { + $displaymsg .= '
'. + &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 1 MB, and has therefore been discarded.',$attachmentsize).''; + } else { + $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + } } } } @@ -829,7 +985,12 @@ END if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; - $displaymsg .= '
'.&mt('An uploaded screenshot file - [_1] ([_2] bytes) was included in the request sent by [_3] from LON-CAPA domain',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'}); + $displaymsg .= '
' + .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].' + ,''.$fname.'' + ,$attachmentsize + ,$env{'user.name'}.':'.$env{'user.domain'} + ); $supportmsg .= "\n"; foreach my $var (@cookievars) { $supportmsg .= "$var: $cookies{$var}\n"; @@ -842,22 +1003,15 @@ END } } - my $msg = MIME::Lite->new( - From => $from, - To => $to, - Subject => $subject, - Type =>'TEXT', - Data => $supportmsg, - ); - - if ($attachmentpath) { - my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); - $msg->attach(Type => $type, - Path => $attachmentpath, - Filename => $fname - ); + my $cc_string; + if ($homeserver) { + if (@ok_ccs > 0) { + $cc_string = join(', ',@ok_ccs); + } + } - } else { + my $attachment_text; + unless ($homeserver && $attachmentpath) { my $envdata = ''; foreach my $var (@cookievars) { $envdata .= "$var: $cookies{$var}\n"; @@ -871,167 +1025,154 @@ END foreach my $var (@loncvars) { $envdata .= "$var: $env{$var}\n"; } - $msg->attach(Type => 'TEXT', - Data => $envdata); + $attachment_text = $envdata; + } + + if ($addtext) { + my ($addloc,$addstr) = split(/:/,$addtext,2); + $addstr = &unescape($addstr); + if ($addloc eq 's') { + $subject = $addstr.' '.$subject; + } elsif ($addloc eq 'b') { + $supportmsg = $addstr."\n".$supportmsg; + } } -### Send it: - $msg->send('sendmail'); + # Compose and send a MIME email + &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc, + $attachmentpath, $fname, $attachment_text); - if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) { + if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { unlink($attachmentpath); } - $r->print(qq| - $lt{'your'}:

- - - - -
- - - - -
- - - - -
- - - - - - - - - - - - -
- - - - -
$lt{'info'} -
- 		- - - - -
$displaymsg
-
-
-
- - - - -
$lt{'adin'} -
- 		- - - - -
- |); + $r->print(''.$lt{'your'}.':

'."\n"); + $r->print('
'. + &Apache::lonhtmlcommon::start_pick_box(). + &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n". + &Apache::lonhtmlcommon::row_closure(). + &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value')); + my $envmsg; foreach my $var (@cookievars) { - unless($cookies{$var} eq '') { - $r->print("$var: $cookies{$var}, "); + if ($cookies{$var} ne '') { + $envmsg.= ''. + $var.': '.$cookies{$var}.', '; } } foreach my $var (@ENVvars) { - unless($ENV{$var} eq '') { - $r->print("$var: $ENV{$var}, "); + if ($ENV{$var} ne '') { + $envmsg .= ''. + $var.': '.$ENV{$var}.', '; } } foreach my $var (@envvars) { - unless($env{$var} eq '') { - $r->print("$var: $env{$var}, "); + if ($env{$var} ne '') { + $envmsg .= ''. + $var.': '.$env{$var}.', '; } } - $r->print(" -
-
-
-
-
- "); - $r->print(&Apache::loncommon::end_page()); + $envmsg =~ s/, $//; + $r->print($envmsg."\n". + &Apache::lonhtmlcommon::row_closure(1)."\n". + &Apache::lonhtmlcommon::end_pick_box(). + "\n". + &Apache::loncommon::end_page()); } sub print_header { - my ($r,$origurl,$action) = @_; + my ($r,$origurl,$command) = @_; my $location=&Apache::loncommon::lonhttpdurl("/adm"); - my $tablecolor = '#EEEE99'; my ($component_url); my $helpdesk_link = ''; - if ($action eq 'process') { + if ($command eq 'process') { $helpdesk_link = ''; } my %lt = &Apache::lonlocal::texthash ( - login => 'Log-in help', - ask => 'Ask helpdesk', - getst => 'Getting started guide', - back => 'Back to last location' + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location', + headline => 'help/support', + stud => 'Students', + ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.', + cont => 'Contact your instructor instead.', ); - my ($getstartlink,$getstarttext); + my ($getstartlink,$reviewtext); if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { $getstartlink = qq| $lt{'getst'}|; - $getstarttext = ' '.&mt('and the "Getting started" guide').' '; + $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.'); + } else { + $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.'); } - $r->print(<   - -
  LON-CAPA help/support - - - - + my $linkback; + if ($origurl eq '') { + $linkback = 'javascript:history.go(-1)'; + } else { + $linkback = &HTML::Entities::encode($origurl,'"<>&'); + } + my $loginhelp = &Apache::lonauth::loginhelpdisplay(); + if ($loginhelp eq '') { + $loginhelp = '/adm/loginproblems.html'; + } + $r->print(<<"END"); +
- - - - -
- - - - -
- - - - $getstartlink - - -
($lt{'login'}) $lt{'login'} $helpdesk_link($lt{'ask'}) $lt{'ask'}  ($lt{'back'}) $lt{'back'} 
-
-
-
+ + + - + - - + + END - unless ($action eq 'process') { - $r->print(' + if ($command ne 'process') { + my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.', + '',''); + $r->print(<<"END"); - - '); + +END } $r->print('
  +
+ + logo + LON-CAPA $lt{'headline'} + + + + + $getstartlink + +
  
 
 
'.&mt(' -Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.
'.&mt('Note').': '.&mt('Student questions about course content should be directed to the course instructor').'.

+ 		$reviewtext + $lt{'ifyo'} +

+$lt{'stud'}: +$stuwarn $lt{'cont'} +


'); return; } +sub get_domain { + my $codedom; + if (exists($env{'form.codedom'})) { + if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') { + return $env{'form.codedom'}; + } + } + if ($env{'request.course.id'}) { + $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'}; + } elsif ($env{'request.role.domain'}) { + $codedom = $env{'request.role.domain'}; + } else { + $codedom = &Apache::lonnet::default_login_domain(); + } + return $codedom; +} + 1;