--- loncom/interface/lonsupportreq.pm 2012/02/08 17:49:01 1.66.6.1 +++ loncom/interface/lonsupportreq.pm 2017/02/25 20:00:47 1.91 @@ -1,5 +1,7 @@ +# The LearningOnline Network with CAPA +# Helpdesk request form # -# $Id: lonsupportreq.pm,v 1.66.6.1 2012/02/08 17:49:01 raeburn Exp $ +# $Id: lonsupportreq.pm,v 1.91 2017/02/25 20:00:47 raeburn Exp $ # # Copyright Michigan State University Board of Trustees # @@ -27,8 +29,6 @@ package Apache::lonsupportreq; use strict; -use MIME::Types; -use MIME::Lite; use CGI::Cookie(); use Apache::Constants qw(:common); use Apache::loncommon(); @@ -36,8 +36,10 @@ use Apache::lonhtmlcommon; use Apache::lonnet; use Apache::lonlocal; use Apache::lonacc(); +use Apache::lonauth(); +use Apache::courseclassifier; use LONCAPA qw(:DEFAULT :match); - +use HTML::Entities; sub handler { my ($r) = @_; @@ -55,8 +57,19 @@ sub handler { if ($r->uri eq '/adm/helpdesk') { &Apache::lonacc::get_posted_cgi($r); } - my $function = $env{'form.function'}; + my $function; + if ($env{'form.function'}) { + if (($env{'form.function'} eq 'norole') || + ($env{'form.function'} eq 'student') || + ($env{'form.function'} eq 'admin') || + ($env{'form.function'} eq 'author')) { + $function = $env{'form.function'}; + } + } my $origurl = $env{'form.origurl'}; + $origurl =~ s{^https?://}{}; + $origurl =~ s/(`)//g; + $origurl =~ s/\$/\(\$\)/g; my $command = $env{'form.command'}; if ($command eq 'process') { @@ -66,42 +79,155 @@ sub handler { } return OK; } - + sub print_request_form { my ($r,$origurl,$function) = @_; - my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$email, - $lastname,$firstname,$server,$formname,$public); + my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid, + $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server, + $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error, + $captcha,$recaptcha_version,$extra_validations,%groupid); $function = &Apache::loncommon::get_users_function() if (!$function); $ccode = ''; $os = $env{'browser.os'}; $browser = $env{'browser.type'}; $bversion = $env{'browser.version'}; - $uhost = $env{'request.host'}; if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { $public = 1; } else { - $uname = $env{'user.name'}; - $udom = $env{'user.domain'}; + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + if ($homeserver eq 'no_host') { + undef($homeserver); + } else { + $uname = $env{'user.name'}; + $udom = $env{'user.domain'}; + } + } } - $uhome = $env{'user.home'}; - $formname = 'logproblem'; - my $machine = &Apache::lonnet::absolute_url(); - if ($origurl =~ m-^https?://-) { - $server = $origurl; + if (($env{'user.name'} =~ /^$match_username$/) && + ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $knownuser = 1; } else { - $server = $machine.$origurl; + my $lonhost = $r->dir_config('lonHostID'); + ($captcha_form,$captcha_error,$captcha,$recaptcha_version) = + &Apache::loncommon::captcha_display('login',$lonhost); } - my $showserver = $server; - $showserver =~ s/\?.*$//; - my %lt = &Apache::lonlocal::texthash ( + &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom', + 'useremail','useraccount']); + + if ($homeserver) { + $uhome = $env{'user.home'}; + $urole = $env{'request.role'}; + $usec = $env{'request.course.sec'}; + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ctitle = $csettings{'description'}; + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + my @sections = split(/,/,$sectionlist); + foreach my $section (@sections) { + my ($sec,$grp) = split(/:/,$section); + $groupid{$sec} = $grp; + } + } + + $formname = 'logproblem'; + my $codedom = &get_domain(); + my %helpform; + my %domconfig = + &Apache::lonnet::get_dom('configuration',['contacts'],$codedom); + if (ref($domconfig{'contacts'}) eq 'HASH') { + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } + } + + my %coursecodes; + my %codes; + my @codetitles; + my %cat_titles; + my %cat_order; + my %idlist; + my %idnums; + my %idlist_titles; + my $caller = 'global'; + my $totcodes = 0; + my $format_reply; + my $jscript = ''; + my $loaditems = qq| +function initialize_codes() { + return; +} + |; + unless ($helpform{'course'} eq 'no') { + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom); + if ($totcodes > 0) { + $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); + if ($format_reply eq 'ok') { + my $numtypes = @codetitles; + &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); + my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); + my $longtitles_str = join('","',@{$longtitles}); + my $allidlist = $idlist{$codetitles[0]}; + my $knowncodes; + if (($ccode ne '') && ($cnum ne '')) { + my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order); + my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes, + \@singlecodetitles,\%singlecat_titles,\%singlecat_order); + if (ref($singlecodes{$cnum}) eq 'HASH') { + $knowncodes = $singlecodes{$cnum}; + } + } + $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); + $jscript .= $scripttext; + $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist); + $loaditems = ''; + } + } + } + my %missing = &Apache::lonlocal::texthash( + username => 'You must include a name.', + phone => 'You must include a phone.', + ); + &js_escape(\%missing); + if (keys(%helpform)) { + foreach my $key (keys(%helpform)) { + if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) { + next if (($key eq 'username') && (($knownuser) || + (($env{'user.name'} =~ /^$match_username$/) && (!$public)))); + $extra_validations .= <<"END"; + + if (document.$formname.$key.value == '') { + alert("$missing{$key}"); + return; + } + +END + } + } + } + my $machine = &Apache::lonnet::absolute_url(); + my $sourceurl = $machine.$origurl; + $server = $machine.&Apache::loncommon::cleanup_html($origurl); + $server =~ s/\?.*$//; + my %js_lt = &Apache::lonlocal::texthash ( email => 'The e-mail address you entered', notv => 'is not a valid e-mail address', rsub => 'You must include a subject', rdes => 'You must include a description', + ); + my %html_lt = &Apache::lonlocal::texthash ( name => 'Name', subm => 'Submit Request', emad => 'Your e-mail address', - emac => 'Cc', + emac => 'Cc', unme => 'username', doma => 'domain', entu => 'Enter the username you use to log-in to LON-CAPA', @@ -109,50 +235,59 @@ sub print_request_form { entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.', urlp => 'URL of page', phon => 'Phone', + crsd => 'Course Details', + enin => 'Enter institutional course code', pick => 'Pick', + enct => 'Enter course title', + secn => 'Section Number', + sele => 'Select', + titl => 'Title', + lsec => 'LON-CAPA sec', subj => 'Subject', detd => 'Detailed Description', opfi => 'Optional file upload', - uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)', + uplf => 'Upload a file (e.g., a screenshot) relevant to your help request', fini => 'Finish', clfm => 'Clear Form', ); + &js_escape(\%js_lt); + &html_escape(\%html_lt); my $scripttag = (<<"END"); function validate() { if (validmail(document.logproblem.email) == false) { - alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}."); + alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}."); return; } if (document.logproblem.subject.value == '') { - alert("$lt{'rsub'}."); + alert("$js_lt{'rsub'}."); return; } if (document.logproblem.description.value == '') { - alert("$lt{'rdes'}."); + alert("$js_lt{'rdes'}."); return; } + $extra_validations document.logproblem.submit(); } END $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email(); - if ($env{'environment.permanentemail'}) { - $email = $env{'environment.permanentemail'}; - } elsif ($env{'environment.critnotification'}) { - $email = $env{'environment.critnotification'}; - } elsif ($env{'environment.notification'}) { - $email = $env{'environment.notification'}; - } - if ($env{'environment.lastname'}) { - $lastname = $env{'environment.lastname'}; - } - if ($env{'environment.firstname'}) { - $firstname = $env{'environment.firstname'}; + if ($homeserver) { + if ($env{'environment.permanentemail'}) { + $email = $env{'environment.permanentemail'}; + } elsif ($env{'environment.critnotification'}) { + $email = $env{'environment.critnotification'}; + } elsif ($env{'environment.notification'}) { + $email = $env{'environment.notification'}; + } + if ($env{'environment.lastname'}) { + $lastname = $env{'environment.lastname'}; + } + if ($env{'environment.firstname'}) { + $firstname = $env{'environment.firstname'}; + } } - - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom', - 'useremail','useraccount']); if ($env{'form.origurl'} eq '/adm/createaccount') { if ($email eq '') { if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) { @@ -165,15 +300,29 @@ END } } } - my $codedom = &get_domain(); - my $caller = 'global'; - my $format_reply; - my $jscript = ''; - my $js = ''; - my %add_entries = (topmargin => "0", - marginheight => "0", - ); + my $details_title; + if ($codedom) { + $details_title = '
('.$codedom.')'; + } + + my $js = <<"ENDJS"; + + +ENDJS + if ($recaptcha_version >=2) { + $js.= "\n".''."\n"; + } + my %add_entries = ( + style => "margin-top:0px;margin-bottom:0px;", + onload => "initialize_codes();", + ); + $r->print(&Apache::loncommon::start_page('Support Request',$js, { 'function' => $function, @@ -185,114 +334,278 @@ END my @css = ('LC_evenrow_value','LC_oddrow_value'); my $num = 1; my $i = $num%2; - $r->print('
'."\n"); + my $formtype; + if ($homeserver) { + $formtype = ' enctype="multipart/form-data"'; + } + my $topsubmit = '      '; + my $shownsubmit; + $r->print(''."\n"); my $output = &Apache::lonhtmlcommon::start_pick_box(). - &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n"; - my $fullname = ''; - if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { - $fullname = "$firstname $lastname"; - $output .= $fullname.'&').'" />'; - } else { - if (defined($firstname) && $firstname ne '') { - $fullname = $firstname; - } elsif (defined($lastname) && $lastname ne '') { - $fullname = " $lastname"; + &Apache::lonhtmlcommon::row_headline(). + ''. + &mt('(All fields marked with * are required.)'). + ''. + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'username'} eq 'no') { + my ($reqd,$namefield,$fullname); + if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { + $fullname = "$firstname $lastname"; + $namefield = $fullname.'&').'" />'."\n"; + } else { + if (defined($firstname) && $firstname ne '') { + $fullname = $firstname; + } elsif (defined($lastname) && $lastname ne '') { + $fullname = " $lastname"; + } + $namefield = '&').'" />'."\n"; + if ($helpform{'username'} eq 'req') { + $reqd = '*'; + } } - $output .= '&').'" />'; + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield. + $topsubmit. + &Apache::lonhtmlcommon::row_closure()."\n"; + $shownsubmit = 1; + $num ++; + $i = $num%2; } - $output .= '      '. - &Apache::lonhtmlcommon::row_closure()."\n"; - $num ++; - $i = $num%2; - $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]). + $output .= &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'emad'}.' *' + ,undef,$css[$i]). '&').'" />
'."\n". - &Apache::lonhtmlcommon::row_closure(); + &HTML::Entities::encode($email,'"<>&').'" />'."\n"; + unless ($shownsubmit) { + $output .= $topsubmit; + } + $output .= &Apache::lonhtmlcommon::row_closure(); $num ++; $i = $num%2; - if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { - $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]). - '
'."\n". + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'cc'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]). + '
'."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + } + } + unless ($helpform{'user'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]); + my $udom_input = '&').'" />'."\n"; + my $uname_input = '&').'" />'."\n"; + if ($knownuser) { + $output .= ''.$html_lt{'unme'}.': '.$uname.'  '.$html_lt{'doma'}.': '.$udom.$udom_input.$uname_input; + } else { + my $udomform = ''; + my $unameform = ''; + if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { + $output .= $html_lt{'entu'}; + } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + $output .= $html_lt{'chdo'}; + } else { + $output .= $html_lt{'entr'}; + } + $output .= '
'."\n"; + if (!$public) { + if ($env{'user.domain'} =~ /^$match_domain$/) { + $udomform = ''.$html_lt{'doma'}.': '.$udom.$udom_input; + } elsif ($env{'user.name'} =~ /^$match_username$/) { + $unameform = ''.$html_lt{'unme'}.': '.$uname.'  '.$uname_input; + } + } + if ($udomform eq '') { + $udomform = ''.$html_lt{'doma'}.': '; + $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n"; + } + if ($unameform eq '') { + $unameform= ''.$html_lt{'unme'}.':   '; + } + $output .= $unameform.$udomform; + } + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + } + $i = $num%2; + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]). + $server."\n".'&').'" />'."\n". + &Apache::lonhtmlcommon::row_closure(); + unless ($helpform{'phone'} eq 'no') { + my $reqd; + if ($helpform{'phone'} eq 'req') { + $reqd = '*'; + } + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value'). + '
'."\n". &Apache::lonhtmlcommon::row_closure(); $num ++; $i = $num%2; } - $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]); - my $udom_input = '&').'" />'; - my $uname_input = '&').'" />'; - if (($env{'user.name'} =~ /^$match_username$/) && - ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { - $output .= ''.$lt{'unme'}.': '.$uname.'  '.$lt{'doma'}.': '.$udom.$udom_input.$uname_input; - } else { - my $udomform = ''; - my $unameform = ''; - if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) { - $output .= $lt{'entu'}; - } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { - $output .= $lt{'chdo'}; + unless ($helpform{'course'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]); + if ($totcodes > 0) { + my $numtitles = @codetitles; + if ($numtitles == 0) { + $output .= $html_lt{'enin'}.':  + '."\n"; + } else { + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + my $lasttitle = $numtitles; + if ($numtitles > 4) { + $lasttitle = 4; + } + my $onchange; + if ($sectionlist) { + $onchange = 'toggleSecVis()'; + } + $output .= ''; + for (my $i=1; $i<$numtitles; $i++) { + $output .= ''."\n"; + } + $output .= '
'.$codetitles[0].'
'."\n". + '		'.$codetitles[$i].'
'."\n". + ''."\n". + '
'; + if ($numtitles > 4) { + $output .= '

'.$codetitles[$numtitles].'
'."\n". + ''."\n"; + } + } } else { - $output .= $lt{'entr'}; + $output .= $html_lt{'enin'}.':  + '."\n"; } - $output .= '
'; - if (!$public) { - if ($env{'user.domain'} =~ /^$match_domain$/) { - $udomform = ''.$lt{'doma'}.': '.$udom.$udom_input; - } elsif ($env{'user.name'} =~ /^$match_username$/) { - $unameform = ''.$lt{'unme'}.': '.$uname.'  '.$uname_input; + my $reqd; + if ($helpform{'course'} eq 'req') { + $reqd = '*'; + } + $output .= '
'.$html_lt{'enct'}.$reqd.':  + &').'" />'."\n"; + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + unless ($helpform{'section'} eq 'no') { + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]); + if ($sectionlist) { + $output .= "
'."\n". + ''."\n"; + } else { + $output .= ''."\n"; } - if ($udomform eq '') { - $udomform = ''.$lt{'doma'}.': '; - $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); - } - if ($unameform eq '') { - $unameform= ''.$lt{'unme'}.':   '; - } - $output .= $unameform.$udomform; + $output .= &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; } - $output .= &Apache::lonhtmlcommon::row_closure(); - $num ++; - $i = $num%2; - $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]). - $showserver.'&').'" />'. - &Apache::lonhtmlcommon::row_closure(). - $num ++; - $i = $num%2; - $output .= &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef, - 'LC_evenrow_value'). - '
'. - &Apache::lonhtmlcommon::row_closure(); - $num ++; - $i = $num%2; - $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value'). - ' '."\n". + $output .= &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'subj'}.' *' + ,undef,'LC_oddrow_value'). + ''."\n". &Apache::lonhtmlcommon::row_closure(). - &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value'). - ' '. + &Apache::lonhtmlcommon::row_title( + ''. + $html_lt{'detd'}.' *' + ,undef,'LC_evenrow_value'). + ''."\n". &Apache::lonhtmlcommon::row_closure(); $num ++; $i = $num%2; - if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { - $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]). - '
'.$lt{'uplf'}."\n". - &Apache::lonhtmlcommon::row_closure(); - $num ++; - $i = $num%2; + if ($knownuser) { + if ($homeserver) { + unless ($helpform{'screenshot'} eq 'no') { + my $max = 1048576; + my $showmax = 1.00; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + $showmax = $helpform{'maxsize'}; + } + $showmax = ' ('.sprintf("%.2f",$showmax).' '.&mt('MB max.').')'; + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i]) + .' ' + .'' + .'
'."\n".$html_lt{'uplf'}.$showmax."\n" + .&Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } + } + } else { + if ($captcha_form) { + $output .= &Apache::lonhtmlcommon::row_title( + ''. + &mt('Validation'). + ' *' + ,undef,$css[$i]). + $captcha_form."\n". + &Apache::lonhtmlcommon::row_closure(); + $num ++; + $i = $num%2; + } } - $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]); + $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]); $output .= < -   +     - + @@ -310,65 +623,153 @@ END sub print_request_receipt { my ($r,$url,$function) = @_; + my $public; + if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) { + $public = 1; + } + my $lonhost = $r->dir_config('lonHostID'); + unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) { + my ($captcha_chk,$captcha_error) = + &Apache::loncommon::captcha_response('login',$lonhost); + if ($captcha_chk != 1) { + $r->print(&Apache::loncommon::start_page('Support request failed',undef, + {'function' => $function, + 'add_entries' => { + topmargin => "0", + marginheight => "0", + }, + 'only_body' => 1,})); + if ($r->uri eq '/adm/helpdesk') { + &print_header($r,$url,'process'); + } + $r->print( + '

'.&mt('Support request failed').'

'. + &Apache::lonhtmlcommon::confirm_success( + &mt('Validation of the code you entered failed.'),1). + '

'. + &Apache::lonhtmlcommon::actionbox([ + &mt('[_1]Go back[_2] and try again', + '','')]). + &Apache::loncommon::end_page()); + return; + } + } my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); - my @cookievars = ('lonID'); + my @cookievars; + if ($ENV{'SERVER_PORT'} == 443) { + @cookievars = ('lonLinkID'); + } else { + @cookievars = ('lonID'); + } my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'}; my $defdom = &get_domain(); - my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', - $defdom,$origmail); + my ($to,$bcc,$addtext) = + &Apache::loncommon::build_recipient_list(undef,'helpdeskmail', + $defdom,$origmail); my $from = $admin; - my $bcc; + my %helpform; my %domconfig = &Apache::lonnet::get_dom('configuration',['contacts'],$defdom); if (ref($domconfig{'contacts'}) eq 'HASH') { - if (exists($domconfig{'contacts'}{'helpdeskmail'})) { - if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') { - my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'}; - if ($bccmail ne '') { - my @bccs = split(/,/,$bccmail); - my @ok_bccs; - foreach my $bcc (@bccs) { - $bcc =~ s/^\s+//g; - $bcc =~ s/\s+$//g; - if ($bcc =~ m/^[^\@]+\@[^\@]+$/) { - if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) { - push(@ok_bccs,$bcc); - } - } - } - if (@ok_bccs > 0) { - $bcc = join(', ',@ok_bccs); + if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') { + %helpform = %{$domconfig{'contacts'}{'helpform'}}; + } + } + my $reporttime = &Apache::lonlocal::locallocaltime(time); + my %formvars = ( + email => 1, + sourceurl => 1, + subject => 1, + description => 1, + ); + unless ($helpform{'username'} eq 'no') { + $formvars{'username'} = 1; + } + unless ($helpform{'user'} eq 'no') { + $formvars{'uname'} = 1; + $formvars{'udom'} = 1; + } + unless ($helpform{'phone'} eq 'no') { + $formvars{'phone'} = 1; + } + unless ($helpform{'section'} eq 'no') { + $formvars{'section'} = 1; + } + unless ($helpform{'course'} eq 'no') { + $formvars{'course'} = 1; + } + unless ($helpform{'cc'} eq 'no') { + $formvars{'cc'} = 1; + } + unless ($helpform{'screenshot'} eq 'no') { + $formvars{'screenshot'} = 1; + } + my $coursecode; + if ($formvars{'course'}) { + $coursecode = $env{'form.coursecode'}; + if ($coursecode eq '') { + my $totcodes = 0; + my %coursecodes; + $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom); + my @standardnames = &Apache::loncommon::get_standard_codeitems(); + if ($totcodes > 0) { + my $noregexps = 1; + $coursecode = + &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps); + } + if ($coursecode eq '') { + foreach my $item (@standardnames) { + if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) { + $coursecode .= $env{'form.'.$item}; } } } } } - my $reporttime = &Apache::lonlocal::locallocaltime(time); - my @formvars = ('username','email','uname','udom','sourceurl','phone', - 'subject','description','screenshot'); - &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); my %lt = &Apache::lonlocal::texthash ( username => 'Name', email => 'E-mail', cc => 'Cc', user => 'Username/domain', phone => 'Phone', + crsi => 'Course Information', subject => 'Subject', description => 'Description', sourceurl => 'URL', date => 'Date/Time', + secn => 'Section', warn => 'Warning: Problem with support e-mail address', your => 'Your support request contained the following information', + sect => 'section', info => 'Information supplied', adin => 'Additional information recorded', ); - my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist); - if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) { + my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver); + unless ($public) { + if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) { + $homeserver = &Apache::lonnet::homeserver($env{'user.name'}, + $env{'user.domain'}); + } + } + my ($cid,$cdom,$cnum,$sectionlist,$ccode); + if ($homeserver) { + $cid = $env{'request.course.id'}; + } + if ($cid) { + $cdom = $env{'course.'.$cid.'.domain'}; + $cnum = $env{'course.'.$cid.'.num'}; + } + if ($cdom && $cnum) { + my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); + $ccode = $csettings{'internal.coursecode'}; + $sectionlist = $csettings{'internal.sectionnums'}; + } + if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) { my @ccs; if ($env{'form.cc'} =~ /,/) { @ccs = split(/,/,$env{'form.cc'}); @@ -394,32 +795,62 @@ sub print_request_receipt { $okcclist = join(', ',@ok_ccs); } if (@bad_ccs == 1) { - $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0]; + if ($bad_ccs[0] ne '') { + $badccmsg .= '
'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]); + } } elsif (@bad_ccs > 1) { - my $bad_cc_string = join(', ',@bad_ccs); - $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string; + $badccmsg .= '
'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs)); } } $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; - my $supportmsg = <|g; $displaymsg .= ''. @@ -427,17 +858,25 @@ END } elsif ($item eq 'sourceurl') { my $showurl = $env{'form.sourceurl'}; $showurl =~ s/\?.*$//; - $showurl = &cleanup_html($showurl); + $showurl = &Apache::loncommon::cleanup_html($showurl); $displaymsg .= ''. "$lt{$item}: $showurl
\n"; } elsif ($item eq 'cc') { - $displaymsg .= - ''. - "$lt{$item}: $okcclist
\n"; + next if ($helpform{'cc'} eq 'no'); + if ($okcclist) { + my $showcclist = &Apache::loncommon::cleanup_html($okcclist); + $displaymsg .= + ''. + "$lt{$item}: $showcclist
\n"; + } } else { + if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) { + next if ($helpform{$item} eq 'no'); + } + next if (($item eq 'crsi') && ($helpform{'course'} eq 'no')); my $showitem = $env{'form.'.$item}; - $showitem = &cleanup_html($showitem); + $showitem = &Apache::loncommon::cleanup_html($showitem); $displaymsg .= ''. "$lt{$item}: $showitem
\n"; @@ -458,7 +897,7 @@ END $r->print(<<"END"); $start_page - + END @@ -527,15 +966,27 @@ END my $fname; my $attachmentpath = ''; - my $attachmentsize = ''; - if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public') - && ($env{'user.domain'} ne 'public')) { - if ($env{'form.screenshot.filename'}) { - $attachmentsize = length($env{'form.screenshot'}); - if ($attachmentsize > 131072) { - $displaymsg .= '
'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); - } else { - $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + my $showsize = ''; + + if ((defined($env{'user.name'})) && (!$public)) { + if ($homeserver && $env{'form.screenshot.filename'}) { + unless ($helpform{'screenshot'} eq 'no') { + my $attachmentsize = length($env{'form.screenshot'}); + my $max = 1048576; + my $showmax = 1.00; + if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) { + $max *= $helpform{'maxsize'}; + $showmax = $helpform{'maxsize'}; + } + $showmax = '('.sprintf("%.2f",$showmax).' MB)'; + $showsize = $attachmentsize/1048576; + $showsize = '('.sprintf("%.2f",$showsize).' MB)'; + if ($attachmentsize > $max) { + $displaymsg .= '
'. + &mt('The uploaded screenshot file [_1] included with your request exceeded the maximum allowed size [_2], and has therefore been discarded.',$showsize,$showmax).''; + } else { + $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); + } } } } @@ -545,13 +996,14 @@ END if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { $cookies{'lonID'} = $1; } - + if ($$cookie{'lonLinkID'} =~ /lonLinkID=([a-f0-9]+_linked);/) { + $cookies{'lonLinkID'} = $1; + } if ($attachmentpath =~ m-/([^/]+)$-) { $fname = $1; $displaymsg .= '
' - .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].' - ,''.$fname.'' - ,$attachmentsize + .&mt('An uploaded screenshot file [_1] was included in the request sent by [_2].' + ,''.$fname.' '.$showsize, ,$env{'user.name'}.':'.$env{'user.domain'} ); $supportmsg .= "\n"; @@ -565,51 +1017,44 @@ END $supportmsg .= "$var: $env{$var}\n"; } } - - my $msg = MIME::Lite->new( - From => $from, - To => $to, - Subject => $subject, - Type =>'TEXT', - Data => $supportmsg, - ); - if (@ok_ccs > 0) { - my $cc_string = join(', ',@ok_ccs); - $msg->add("Cc" => $cc_string); - } - if ($bcc ne '') { - $msg->add("Bcc" => $bcc); - } - $msg->attr("content-type" => "text/plain"); - $msg->attr("content-type.charset" => "UTF-8"); - - if ($attachmentpath) { - my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); - $msg->attach(Type => $type, - Path => $attachmentpath, - Filename => $fname - ); - } else { - my $envdata = ''; + my $cc_string; + if ($homeserver) { + if (@ok_ccs > 0) { + $cc_string = join(', ',@ok_ccs); + } + } + + my $attachment_text = ''; + unless ($homeserver && $attachmentpath) { foreach my $var (@cookievars) { - $envdata .= "$var: $cookies{$var}\n"; + $attachment_text .= "$var: $cookies{$var}\n"; } foreach my $var (@ENVvars) { - $envdata .= "$var: $ENV{$var}\n"; + $attachment_text .= "$var: $ENV{$var}\n"; } foreach my $var (@envvars) { - $envdata .= "$var: $env{$var}\n"; + $attachment_text .= "$var: $env{$var}\n"; } foreach my $var (@loncvars) { - $envdata .= "$var: $env{$var}\n"; + $attachment_text .= "$var: $env{$var}\n"; } - $msg->attach(Type => 'TEXT', - Data => $envdata); + $attachment_text = $envdata; } -### Send it: - $msg->send('sendmail'); + if ($addtext) { + my ($addloc,$addstr) = split(/:/,$addtext,2); + $addstr = &unescape($addstr); + if ($addloc eq 's') { + $subject = $addstr.' '.$subject; + } elsif ($addloc eq 'b') { + $supportmsg = $addstr."\n".$supportmsg; + } + } + + # Compose and send a MIME email + &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc, + $attachmentpath, $fname, $attachment_text); if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { unlink($attachmentpath); @@ -656,11 +1101,14 @@ sub print_header { $helpdesk_link = ''; } my %lt = &Apache::lonlocal::texthash ( - login => 'Log-in help', - ask => 'Ask helpdesk', - getst => 'Getting started guide', - back => 'Back to last location', + login => 'Log-in help', + ask => 'Ask helpdesk', + getst => 'Getting started guide', + back => 'Back to last location', headline => 'help/support', + stud => 'Students', + ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.', + cont => 'Contact your instructor instead.', ); my ($getstartlink,$reviewtext); if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { @@ -669,42 +1117,55 @@ sub print_header { } else { $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.'); } + my $linkback; if ($origurl eq '') { - $origurl = 'javascript:history.go(-1)'; + $linkback = 'javascript:history.go(-1)'; + } else { + $linkback = &HTML::Entities::encode($origurl,'"<>&'); } - $r->print(<   - + my $loginhelp = &Apache::lonauth::loginhelpdisplay(); + if ($loginhelp eq '') { + $loginhelp = '/adm/loginproblems.html'; + } + $r->print(<<"END"); + + + + - + - - + + END if ($command ne 'process') { - $r->print(' + my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.', + '',''); + $r->print(<<"END"); - - '); + +END } $r->print('
 
- + logo LON-CAPA $lt{'headline'} - - $getstartlink - + + $getstartlink +
  
 
 
'.$reviewtext.' ' -.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'
' -.''.&mt('Students').': '.&mt('Do not use this form to ask questions about course content.').' ' -.&mt('Contact your instructor instead.') -.'

+ 		$reviewtext + $lt{'ifyo'} +

+$lt{'stud'}: +$stuwarn $lt{'cont'} +


'); @@ -714,8 +1175,11 @@ END sub get_domain { my $codedom; if (exists($env{'form.codedom'})) { - $codedom = $env{'form.codedom'}; - } elsif ($env{'request.course.id'}) { + if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') { + return $env{'form.codedom'}; + } + } + if ($env{'request.course.id'}) { $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'}; } elsif ($env{'request.role.domain'}) { $codedom = $env{'request.role.domain'}; @@ -725,22 +1189,4 @@ sub get_domain { return $codedom; } -sub cleanup_html { - my ($incoming) = @_; - my $outgoing; - if ($incoming ne '') { - $outgoing = $incoming; - $outgoing =~ s/\#/#/g; - $outgoing =~ s/\&/&/g; - $outgoing =~ s//>/g; - $outgoing =~ s/\(/(/g; - $outgoing =~ s/\)/)/g; - $outgoing =~ s/"/"/g; - $outgoing =~ s/'/'/g; - $outgoing =~ s/\$/$/g; - } - return $outgoing; -} - 1;