Annotation of loncom/interface/lonsupportreq.pm, revision 1.5.2.1
1.1 raeburn 1: package Apache::lonsupportreq;
2:
3: use strict;
4: use lib qw(/home/httpd/lib/perl);
1.5 raeburn 5: use MIME::Types;
6: use MIME::Lite;
1.1 raeburn 7: use Apache::Constants qw(:common);
1.2 albertel 8: use Apache::loncommon();
9: use Apache::lonnet();
1.1 raeburn 10: use Apache::lonlocal;
11:
12: sub handler {
1.2 albertel 13: my ($r) = @_;
14: &Apache::loncommon::content_type($r,'text/html');
1.1 raeburn 15: $r->send_http_header;
16:
17: if ($r->header_only) {
18: return OK;
19: }
20:
21: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['action','origurl','function']);
22: my $action = $ENV{'form.action'};
23: my $function = $ENV{'form.function'};
24: my $origurl = &Apache::lonnet::unescape($ENV{'form.origurl'});
25: if ($action eq 'process') {
26: &print_request_receipt($r,$origurl,$function);
27: } else {
28: &print_request_form($r,$origurl,$function);
29: }
30: return OK;
31: }
32:
33: sub print_request_form {
34: my ($r,$origurl,$function) = @_;
35: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server);
36: my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0",marginheight="0"',1);
37: my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
1.5 raeburn 38: if (($tablecolor eq '') || ($tablecolor eq '#FFFFFF')) {
39: $tablecolor = '#CCCCFF';
40: }
1.1 raeburn 41: $os = $ENV{'browser.os'};
42: $browser = $ENV{'browser.type'};
43: $bversion = $ENV{'browser.version'};
44: $uhost = $ENV{'request.host'};
45: $uname = $ENV{'user.name'};
46: $udom = $ENV{'user.domain'};
47: $uhome = $ENV{'user.home'};
48: $urole = $ENV{'request.role'};
49: $usec = $ENV{'request.course.sec'};
50: $cid = $ENV{'request.course.id'};
51: $server = $ENV{'SERVER_NAME'};
1.5 raeburn 52: my $scripttag = (<<END);
53: <script>
54: function validate() {
55: if (document.logproblem.email.value.indexOf("\@") == -1) {
56: alert("You must enter a valid e-mail address");
57: return
58: }
59: document.logproblem.submit();
60: }
61: </script>
62: END
1.1 raeburn 63: if ($cid =~ m/_/) {
64: ($cdom,$cnum) = split/_/,$cid;
65: }
66: if ($cdom && $cnum) {
67: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
68: $ctitle = $csettings{'description'};
69: $ccode = $csettings{'internal.coursecode'};
70: $sectionlist = $csettings{'internal.sectionnums'};
71: }
72: if ($ENV{'environment.critnotification'}) {
73: $email = $ENV{'environment.critnotification'};
74: }
75: if (!$email && $ENV{'environment.notification'}) {
76: $email = $ENV{'environment.notification'};
77: }
78: if ($ENV{'environment.lastname'}) {
79: $lastname = $ENV{'environment.lastname'};
80: }
81: if ($ENV{'environment.firstname'}) {
82: $firstname = $ENV{'environment.firstname'};
83: }
84: my @sections = split/,/,$sectionlist;
85: my %groupid = ();
86: foreach (@sections) {
87: my ($sec,$grp) = split/:/,$_;
88: $groupid{$sec} = $grp;
89: }
90: my $defdom = $Apache::lonnet::perlvar{'lonDefDomain'};
91: my $codedom = $defdom;
92: my %coursecodes = ();
93: my %codes = ();
94: my @codetitles = ();
95: my %cat_titles = ();
96: my %cat_order = ();
97: my $caller = 'global';
98: my $totcodes = 0;
99: my $format_reply;
100:
101: if ($cdom) {
102: $codedom = $cdom;
103: }
104: if ($cnum) {
105: $coursecodes{$cnum} = $ccode;
106: if ($ccode eq '') {
107: $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
108: } else {
109: $coursecodes{$cnum} = $ccode;
110: $caller = $cnum;
111: $totcodes ++;
112: }
113: } else {
114: $totcodes = &retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
115: }
116: if ($totcodes > 0) {
117: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
118: }
119: $r->print(<<END);
120: <html>
121: <head>
122: <title>LON-CAPA support request</title>
123: $scripttag
124: </head>
125: $bodytag
126: <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
127: <tr>
128: <td>
129: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
130: <tr>
131: <td>
132: <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
133: <tr>
134: <td>
135: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
1.5 raeburn 136: <form method="post" name="logproblem" enctype="multipart/form-data">
1.1 raeburn 137: <tr>
138: <td width="140" bgcolor="$tablecolor">
139: <table width="140" border="0" cellpadding="8" cellspacing="0">
140: <tr>
141: <td align="right"><b>Name:</b>
142: </td>
143: </tr>
144: </table>
145: </td>
146: <td width="100%" valign="top">
147: <table width="100%" border="0" cellpadding="8" cellspacing="0">
148: <tr>
149: <td>
150: END
151: my $fullname = '';
152: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
153: $fullname = "$firstname $lastname";
154: $r->print("$fullname<input type=\"hidden\" name=\"username\" value=\"$fullname\" />");
155: } else {
156: if (defined($firstname) && $firstname ne '') {
157: $fullname = $firstname;
158: } elsif (defined($lastname) && $lastname ne '') {
159: $fullname= " $lastname";
160: }
161: $r->print('<input type="text" size="20" name="username" value="'.$fullname.'" /><br />');
162: }
163: $r->print(<<END);
164: </td>
165: </tr>
166: </table>
167: </td>
168: </tr>
169: <tr>
170: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 171: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 172: </td>
173: </tr>
174: <tr>
175: <td width="140" bgcolor="$tablecolor">
176: <table width="140" border="0" cellpadding="8" cellspacing="0">
177: <tr>
178: <td align="right"><b>E-mail address:</b>
179: </td>
180: </tr>
181: </table>
182: </td>
183: <td width="100%" valign="top">
184: <table width="100%" border="0" cellpadding="8" cellspacing="0">
185: <tr>
186: <td>
187: <input type="text" size="20" name="email" value="$email" /><br />
188: </td>
189: </tr>
190: </table>
191: </td>
192: </tr>
193: <tr>
194: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 195: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 196: </td>
197: </tr>
198: <tr>
199: <td width="140" bgcolor="$tablecolor">
200: <table width="140" border="0" cellpadding="8" cellspacing="0">
201: <tr>
202: <td align="right"><b>username/domain:</b>
203: </td>
204: </tr>
205: </table>
206: </td>
207: <td width="100%" valign="top">
208: <table width="100%" border="0" cellpadding="8" cellspacing="0">
209: <tr>
210: <td>
211: END
212: my $udom_input = '<input type="hidden" name="udom" value="'.$udom.'" />';
213: my $uname_input = '<input type="hidden" name="uname" value="'.$uname.'" />';
214: if (defined($uname) && defined($udom)) {
215: $r->print('<i>username</i>: '.$uname.' <i>domain</i>: '.$udom.$udom_input.$uname_input);
216: } else {
217: my $udomform = '';
218: my $unameform = '';
219: if (defined($udom)) {
220: $udomform = '<i>domain</i>: '.$udom.$udom_input;
221: } elsif (defined($uname)) {
222: $unameform = '<i>username</i>: '.$uname.' '.$uname_input;
223: }
224: if ($udomform eq '') {
225: $udomform = '<i>domain</i>: ';
226: $udomform .= &Apache::loncommon::select_dom_form('','udom');
227: }
228: if ($unameform eq '') {
229: $unameform= '<i>username</i>: <input type="text" size="20" name="loncname" value="'.$uname.'" /> ';
230: }
231: $r->print($unameform.$udomform.'<br />Enter the username you use to log-in to your LON-CAPA system, and choose your domain.');
232: }
233: $r->print(<<END);
234: </td>
235: </tr>
236: </table>
237: </td>
238: </tr>
239: <tr>
240: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 241: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 242: </td>
243: </tr>
244: <tr>
245: <td width="140" bgcolor="$tablecolor">
246: <table width="140" border="0" cellpadding="8" cellspacing="0">
247: <tr>
248: <td align="right"><b>URL of page:</b>
249: </td>
250: </tr>
251: </table>
252: </td>
253: <td width="100%" valign="top">
254: <table width="100%" border="0" cellpadding="8" cellspacing="0">
255: <tr>
256: <td>
1.5 raeburn 257: http://$server$origurl<input type="hidden" name="origurl" value="http://$server$origurl" />
1.1 raeburn 258: </td>
259: </tr>
260: </table>
261: </td>
262: </tr>
263: <tr>
264: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 265: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 266: </td>
267: </tr>
268: <tr>
269: <td width="140" bgcolor="$tablecolor">
270: <table width="140" border="0" cellpadding="8" cellspacing="0">
271: <tr>
272: <td align="right"><b>Phone #:</b>
273: </td>
274: </tr>
275: </table>
276: </td>
277: <td width="100%" valign="top">
278: <table width="100%" border="0" cellpadding="8" cellspacing="0">
279: <tr>
280: <td>
281: <input type="text" size="15" name="phone"><br>
282: </td>
283: </tr>
284: </table>
285: </td>
286: </tr>
287: <tr>
288: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 289: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 290: </td>
291: </tr>
292: <tr>
293: <td width="140" bgcolor="$tablecolor">
294: <table width="140" border="0" cellpadding="8" cellspacing="0">
295: <tr>
296: <td align="right"><b>Course Details:</b>
297: </td>
298: </tr>
299: </table>
300: </td>
301: <td width="100%" valign="top">
302: <table border="0" cellpadding="3" cellspacing="3">
303: <tr>
304: <td>
305: END
306: if ($coursecodes{$cnum}) {
307: foreach (@codetitles) {
1.5 raeburn 308: $r->print('<i>'.$_.'</i>: '.$codes{$cnum}{$_}.'; ');
1.1 raeburn 309: }
1.5 raeburn 310: $r->print(' <input type="hidden" name="coursecode" value="'.$coursecodes{$cnum}.'" />');
1.1 raeburn 311: } else {
312: $r->print('Enter institutional course code:
313: <input type="text" name="coursecode" size="15" value="" />');
314: }
315: if ($ctitle) {
316: $r->print('<br /><i>Title</i>: '.$ctitle.'<input type="hidden" name="title" value="'.$ctitle.'" />');
317: } else {
318: $r->print('<br />Enter course title:
319: <input type="text" name="title" size="15" value="" />');
320: }
321: $r->print(<<END);
322: </td>
323: </tr>
324: </table>
325: </td>
326: </tr>
327: <tr>
328: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 329: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 330: </td>
331: </tr>
332: <tr>
333: <td width="140" bgcolor="$tablecolor">
334: <table width="140" border="0" cellpadding="8" cellspacing="0">
335: <tr>
336: <td align="right"><b>Section Number: </b>
337: </td>
338: </tr>
339: </table>
340: </td>
341: <td width="100%" valign="top">
342: <table width="100%" border="0" cellpadding="8" cellspacing="0">
343: <tr>
344: <td>
345: END
346: if ($sectionlist) {
347: $r->print("<select name=\"section\">");
348: foreach (sort keys %groupid) {
349: if ($_ eq $groupid{$_} || $groupid{$_} eq '') {
350: $r->print("<option value=\"$_\" />$_");
351: } else {
1.5 raeburn 352: $r->print("<option value=\"$_\" />$_ - (LON-CAPA sec: $groupid{$_})");
1.1 raeburn 353: }
354: }
355: $r->print("</select>");
356: } else {
357: $r->print("<input type=\"text\" name=\"section\" size=\"10\"/>");
358: }
359: $r->print(<<END);
360: </td>
361: </tr>
362: </table>
363: </td>
364: </tr>
365: <tr>
366: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 367: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 368: </td>
369: </tr>
370: <tr>
371: <td width="140" bgcolor="$tablecolor">
372: <table width="140" border="0" cellpadding="8" cellspacing="0">
373: <tr>
374: <td align="right"><b>Subject</b>
375: </td>
376: </tr>
377: </table>
378: </td>
379: <td width="100%" valign="top">
380: <table width="100%" border="0" cellpadding="8" cellspacing="0">
381: <tr>
382: <td>
383: <input type="text" size="40" name="subject">
384: </td>
385: </tr>
386: </table>
387: </td>
388: </tr>
389: <tr>
390: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 391: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 392: </td>
393: </tr>
394: <tr>
395: <td width="140" bgcolor="$tablecolor">
396: <table width="140" border="0" cellpadding="8" cellspacing="0">
397: <tr>
398: <td align="right"><b>Detailed description:</b>
399: </td>
400: </tr>
401: </table>
402: </td>
403: <td width="100%" valign="top">
404: <table width="100%" border="0" cellpadding="8" cellspacing="0">
405: <tr>
406: <td>
407: <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>
408: </td>
409: </tr>
410: </table>
411: </td>
412: </tr>
413: <tr>
414: <td width="100%" colspan="2" bgcolor="#000000">
1.3 albertel 415: <img src="/adm/lonMisc/blackdot.gif" /><br />
1.1 raeburn 416: </td>
417: </tr>
1.5 raeburn 418: END
419: if (defined($ENV{'user.name'})) {
420: $r->print(<<END);
421: <tr>
422: <td width="140" bgcolor="$tablecolor">
423: <table width="140" border="0" cellpadding="8" cellspacing="0">
424: <tr>
425: <td align="right"><b>Optional file upload:</b>
426: </td>
427: </tr>
428: </table>
429: </td>
430: <td width="100%" valign="top">
431: <table width="100%" border="0" cellpadding="8" cellspacing="0">
432: <tr>
433: <td>
434: <input type="file" name="screenshot" size="20" /><br />Upload a file (e.g., a screenshot) relevant to your support request (128 KB max. size).
435: </td>
436: </tr>
437: </table>
438: </td>
439: </tr>
440: <tr>
441: <td width="100%" colspan="2" bgcolor="#000000">
442: <img src="/adm/lonMisc/blackdot.gif" /><br />
443: </td>
444: </tr>
445: END
446: }
447: $r->print(<<END);
1.1 raeburn 448: <tr>
449: <td width="140" bgcolor="$tablecolor">
450: <table width="140" border="0" cellpadding="8" cellspacing="0">
451: <tr>
452: <td align="right"><b>Finish:</b>
453: </td>
454: </tr>
455: </table>
456: </td>
457: <td width="100%" valign="top">
458: <table border="0" cellpadding="8" cellspacing="0">
459: <tr>
460: <td>
461: <input type="hidden" name="action" value="process" />
1.5 raeburn 462: <input type="button" value="Submit Request Form" onClick="validate()"/>
1.1 raeburn 463: </td>
464: <td> </td>
465: <td>
466: <input type="reset" value="Clear Form">
467: </td>
468: </tr>
469: </table>
470: </td>
471: </tr>
472: </table>
473: </td>
474: </tr>
475: </table>
476: </td>
477: </tr>
478: </table>
479: </td>
480: </tr>
481: </table>
482: END
1.5 raeburn 483: return;
1.1 raeburn 484: }
485:
486: sub print_request_receipt {
487: my ($r,$url,$function) = @_;
488: my @envvars = ('lonID','HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME','browser.os','browser.type','browser.version','user.home','request.role');
1.5 raeburn 489: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
490:
1.1 raeburn 491: my $bodytag = &Apache::loncommon::bodytag('',$function,'topmargin="0" marginheight="0"',1);
1.5 raeburn 492: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
1.1 raeburn 493: my $to = $Apache::lonnet::perlvar{'lonSupportEMail'};
1.5 raeburn 494: my $from = $admin;
1.1 raeburn 495: my $reporttime = &Apache::lonlocal::locallocaltime(time);
496: my $fontcolor = &Apache::loncommon::designparm($function.'.font');
497: my $vlinkcolor = &Apache::loncommon::designparm($function.'.vlink');
498: my $tablecolor = &Apache::loncommon::designparm($function.'.tabbg');
1.5 raeburn 499: my @formvars = ('username','email','uname','udom','origurl','phone','section','coursecode','title','subject','description','screenshot');
1.1 raeburn 500: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
501:
502: my $supportmsg = qq|
503: Name: $ENV{'form.username'}
504: Email: $ENV{'form.email'}
505: Username/domain: $ENV{'form.uname'} - $ENV{'form.udom'}
506: Tel: $ENV{'form.phone'}
507: Course Information: $ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}
508: Subject: $ENV{'form.subject'}
509: Description: $ENV{'form.description'}
510: URL: $ENV{'form.origurl'}
511: Date/Time: $reporttime
512:
513: |;
1.5 raeburn 514: my $descrip = $ENV{'form.description'};
515: $descrip =~ s#\n#<br />#g;
516: my $displaymsg = qq|
517: <font color="$fontcolor">Name:</font><font color="$vlinkcolor"> $ENV{'form.username'}</font><br />
518: <font color="$fontcolor">Email: </font><font color="$vlinkcolor">$ENV{'form.email'}</font><br />
519: <font color="$fontcolor">Username/domain: </font><font color="$vlinkcolor">$ENV{'form.uname'} - $ENV{'form.udom'}</font><br />
520: <font color="$fontcolor">Tel: </font><font color="$vlinkcolor">$ENV{'form.phone'}</font><br />
521: <font color="$fontcolor">Course Information: </font><font color="$vlinkcolor">$ENV{'form.title'} - $ENV{'form.coursecode'} - section: $ENV{'form.section'}</font><br />
522: <font color="$fontcolor">Subject: </font><font color="$vlinkcolor">$ENV{'form.subject'}</font><br />
523: <font color="$fontcolor">Description: </font><font color="$vlinkcolor">$descrip</font><br />
524: <font color="$fontcolor">URL: </font><font color="$vlinkcolor">$ENV{'form.origurl'}</font><br />
525: <font color="$fontcolor">Date/Time: </font><font color="$vlinkcolor">$reporttime</font><br />
526: |;
527:
1.1 raeburn 528: if ($to =~ m/^[^\@]+\@[^\@]+$/) {
529: $r->print(<<END);
530: <html>
531: <head>
532: <title>LON-CAPA support request recorded</title>
533: </head>
534: $bodytag
535: <h3>A support request has been sent to $to</h3>
536: END
537: } else {
1.5.2.1 ! albertel 538: $to = $admin;
! 539: if ($to =~ m/^[^\@]+\@[^\@]+$/) {
! 540: $r->print(<<END);
! 541: <html>
! 542: <head>
! 543: <title>LON-CAPA support request recorded</title>
! 544: </head>
! 545: $bodytag
! 546: <h3>A support request has been sent to $to</h3>
! 547: END
! 548: } else {
! 549: $r->print(<<END);
1.1 raeburn 550: <html>
551: <head>
552: <title>LON-CAPA support request recorded</title>
553: </head>
554: $bodytag
555: <h3>Warning: Problem with support e-mail address</h3>
1.5.2.1 ! albertel 556: As the e-mail address provided for this LON-CAPA server ($to) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution. Instead a copy has been sent to the LON-CAPA support team at Michigan State University.
1.1 raeburn 557: END
1.5.2.1 ! albertel 558: $to = 'helpdesk@lon-capa.org';
1.1 raeburn 559: }
1.5 raeburn 560: if (defined($ENV{'form.email'})) {
561: if ($ENV{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
562: $from = $ENV{'form.email'};
563: }
564: }
565:
566: my $subject = $ENV{'form.subject'};
567: $subject =~ s#(`)#'#g;
568: $subject =~ s#\$#\(\$\)#g;
569: $supportmsg =~ s#(`)#'#g;
570: $supportmsg =~ s#\$#\(\$\)#g;
571: $displaymsg =~ s#(`)#'#g;
572: $displaymsg =~ s#\$#\(\$\)#g;
573: my $fname;
574:
575: my $attachmentpath = '';
576: my $attachmentsize = '';
577: if (defined($ENV{'user.name'})) {
578: if ($ENV{'form.screenshot.filename'}) {
579: $attachmentsize = length($ENV{'form.screenshot'});
580: if ($attachmentsize > 131072) {
581: $displaymsg .= "<br />The uploaded screenshot file ($attachmentsize bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.";
582: } else {
583: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
584: }
585: }
586: }
587:
588: if ($attachmentpath =~ m-/([^/]+)$-) {
589: $fname = $1;
590: $displaymsg .= "<br />An uploaded screenshot file - $fname ($attachmentsize bytes) was included in the request sent by $ENV{'user.name'} from LON-CAPA domain: $ENV{'user.domain'}";
591: $supportmsg .= "\n";
592: foreach (@envvars) {
593: $supportmsg .= "$_: $ENV{$_}\n";
594: }
595: }
596:
597: my $msg = MIME::Lite->new(
598: From => $from,
599: To => $to,
600: Subject => $subject,
601: Type =>'TEXT',
602: Data => $supportmsg,
603: );
604:
605: if ($attachmentpath) {
606: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
607: $msg->attach(Type => $type,
608: Path => $attachmentpath,
609: Filename => $fname
610: );
611:
612: } else {
613: my $envdata = '';
614: foreach (@envvars) {
615: $envdata .= "$_: $ENV{$_}\n";
616: }
617: foreach (@loncvars) {
618: $envdata .= "$_: $ENV{$_}\n";
619: }
620: $msg->attach(Type => 'TEXT',
621: Data => $envdata);
622: }
623:
624: ### Send it:
625: # ->send can cause an sh launch which can pass all of %ENV along
1.4 albertel 626: # which can be to large for /bin/sh's little mind
627: my %oldENV=%ENV;
628: undef(%ENV);
1.5 raeburn 629: $msg->send('sendmail');
1.4 albertel 630: %ENV=%oldENV;
631: undef(%oldENV);
1.5 raeburn 632:
633: if ($attachmentpath =~ m#$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+#) {
634: unlink($attachmentpath);
635: }
636: $r->print(qq|
1.1 raeburn 637: <b>Your support request contained the following information</b>:<br /><br />
638: <table width="580" border="0" cellpadding="0" cellspacing="0" bgcolor="#000000">
639: <tr>
640: <td>
641: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#000000">
642: <tr>
643: <td>
644: <table width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff">
645: <tr>
646: <td>
647: <table width="100%" border="0" cellpadding="0" cellspacing="1" bgcolor="#ffffff">
648: <tr>
649: <td width="140" bgcolor="$tablecolor">
650: <table width="140" border="0" cellpadding="8" cellspacing="0">
651: <tr>
652: <td align="right"><b>Information supplied</b>
653: </td>
654: </tr>
655: </table>
656: </td>
657: <td width="100%" valign="top">
658: <table width="100%" border="0" cellpadding="8" cellspacing="0">
659: <tr>
1.5 raeburn 660: <td>$displaymsg</td>
1.1 raeburn 661: </tr>
662: </table>
663: </td>
664: </tr>
665: <tr>
1.5 raeburn 666: <td width="100%" colspan="2" bgcolor="#000000">
667: <img src="/adm/lonMisc/blackdot.gif" /><br />
668: </td>
669: </tr>
670: <tr>
671: <td width="140" bgcolor="$tablecolor">
672: <table width="140" border="0" cellpadding="8" cellspacing="0">
1.1 raeburn 673: <tr>
674: <td align="right"><b>Additional information recorded</b>
675: </td>
676: </tr>
677: </table>
678: </td>
679: <td width="100%" valign="top">
680: <table width="100%" border="0" cellpadding="8" cellspacing="0">
681: <tr>
682: <td>
1.5 raeburn 683: |);
1.1 raeburn 684: foreach (@envvars) {
1.5 raeburn 685: unless($ENV{$_} eq '') {
686: $r->print("$_: <font color='$vlinkcolor'>$ENV{$_}</font>, ");
687: }
1.1 raeburn 688: }
689: $r->print("
690: </td>
691: </tr>
692: </table>
693: </td>
694: </tr>
695: </table>
696: </td>
697: </tr>
698: </table>
699: </td>
700: </tr>
701: </table>
702: </td>
703: </tr>
704: </table>
705: ");
706: }
707:
708: sub retrieve_instcodes {
709: my ($coursecodes,$codedom,$totcodes) = @_;
710: my %courses = &Apache::lonnet::courseiddump($codedom,'.',1);
711: foreach my $course (keys %courses) {
712: if ($courses{$course} =~ m/^[^:]*:([^:]+)$/) {
713: $$coursecodes{$course} = &Apache::lonnet::unescape($1);
714: $totcodes ++;
715: }
716: }
717: return $totcodes;
718: }
719:
720: 1;
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