File:
[LON-CAPA] /
loncom /
interface /
lonsupportreq.pm
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1.86:
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Wed Jan 18 21:24:40 2017 UTC (7 years, 4 months ago) by
raeburn
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- Helpdesk web form
- Domain configuration to specify which form fields besides E-mail address,
Subject, and Description should be shown (some can be required fields).
- Domain configuration to send submitted form to specified e-mail address(es)
for user from other domains -- if no recipient set in user's domain for help).
- Domain configuration to automatically include a specified string in the e-mail
sent -- either prepended to the subject, or to the body.
- If form is visited by a logged-in user with a role selected in an official
course, the user can change the course code in the linked select boxes,
in order to ask about a different course.
1: # The LearningOnline Network with CAPA
2: # Helpdesk request form
3: #
4: # $Id: lonsupportreq.pm,v 1.86 2017/01/18 21:24:40 raeburn Exp $
5: #
6: # Copyright Michigan State University Board of Trustees
7: #
8: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
9: #
10: # LON-CAPA is free software; you can redistribute it and/or modify
11: # it under the terms of the GNU General Public License as published by
12: # the Free Software Foundation; either version 2 of the License, or
13: # (at your option) any later version.
14: #
15: # LON-CAPA is distributed in the hope that it will be useful,
16: # but WITHOUT ANY WARRANTY; without even the implied warranty of
17: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
18: # GNU General Public License for more details.
19: #
20: # You should have received a copy of the GNU General Public License
21: # along with LON-CAPA; if not, write to the Free Software
22: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
23: #
24: # /home/httpd/html/adm/gpl.txt
25: #
26: # http://www.lon-capa.org/
27: #
28:
29: package Apache::lonsupportreq;
30:
31: use strict;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::lonauth();
40: use Apache::courseclassifier;
41: use LONCAPA qw(:DEFAULT :match);
42: use HTML::Entities;
43:
44: sub handler {
45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
58: &Apache::lonacc::get_posted_cgi($r);
59: }
60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
69: my $origurl = $env{'form.origurl'};
70: $origurl =~ s{^https?://}{};
71: $origurl =~ s/(`)//g;
72: $origurl =~ s/\$/\(\$\)/g;
73: my $command = $env{'form.command'};
74:
75: if ($command eq 'process') {
76: &print_request_receipt($r,$origurl,$function);
77: } else {
78: &print_request_form($r,$origurl,$function);
79: }
80: return OK;
81: }
82:
83: sub print_request_form {
84: my ($r,$origurl,$function) = @_;
85: my ($os,$browser,$bversion,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
86: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
87: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
88: $captcha,$recaptcha_version,$extra_validations,%groupid);
89: $function = &Apache::loncommon::get_users_function() if (!$function);
90: $ccode = '';
91: $os = $env{'browser.os'};
92: $browser = $env{'browser.type'};
93: $bversion = $env{'browser.version'};
94: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
95: $public = 1;
96: } else {
97: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
98: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
99: $env{'user.domain'});
100: if ($homeserver eq 'no_host') {
101: undef($homeserver);
102: } else {
103: $uname = $env{'user.name'};
104: $udom = $env{'user.domain'};
105: }
106: }
107: }
108: if (($env{'user.name'} =~ /^$match_username$/) &&
109: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
110: $knownuser = 1;
111: } else {
112: my $lonhost = $r->dir_config('lonHostID');
113: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
114: &Apache::loncommon::captcha_display('login',$lonhost);
115: }
116: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
117: 'useremail','useraccount']);
118:
119: if ($homeserver) {
120: $uhome = $env{'user.home'};
121: $urole = $env{'request.role'};
122: $usec = $env{'request.course.sec'};
123: $cid = $env{'request.course.id'};
124: }
125: if ($cid) {
126: $cdom = $env{'course.'.$cid.'.domain'};
127: $cnum = $env{'course.'.$cid.'.num'};
128: }
129: if ($cdom && $cnum) {
130: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
131: $ctitle = $csettings{'description'};
132: $ccode = $csettings{'internal.coursecode'};
133: $sectionlist = $csettings{'internal.sectionnums'};
134: my @sections = split(/,/,$sectionlist);
135: foreach my $section (@sections) {
136: my ($sec,$grp) = split(/:/,$section);
137: $groupid{$sec} = $grp;
138: }
139: }
140:
141: $formname = 'logproblem';
142: my $codedom = &get_domain();
143: my %helpform;
144: my %domconfig =
145: &Apache::lonnet::get_dom('configuration',['contacts'],$codedom);
146: if (ref($domconfig{'contacts'}) eq 'HASH') {
147: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
148: %helpform = %{$domconfig{'contacts'}{'helpform'}};
149: }
150: }
151:
152: my %coursecodes;
153: my %codes;
154: my @codetitles;
155: my %cat_titles;
156: my %cat_order;
157: my %idlist;
158: my %idnums;
159: my %idlist_titles;
160: my $caller = 'global';
161: my $totcodes = 0;
162: my $format_reply;
163: my $jscript = '';
164: my $loaditems = qq|
165: function initialize_codes() {
166: return;
167: }
168: |;
169: unless ($helpform{'course'} eq 'no') {
170: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom);
171: if ($totcodes > 0) {
172: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
173: if ($format_reply eq 'ok') {
174: my $numtypes = @codetitles;
175: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
176: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
177: my $longtitles_str = join('","',@{$longtitles});
178: my $allidlist = $idlist{$codetitles[0]};
179: my $knowncodes;
180: if (($ccode ne '') && ($cnum ne '')) {
181: my (%singlecodes,@singlecodetitles,%singlecat_titles,%singlecat_order);
182: my $crscode_reply = &Apache::lonnet::auto_instcode_format($cnum,$codedom,{ $cnum => $ccode },\%singlecodes,
183: \@singlecodetitles,\%singlecat_titles,\%singlecat_order);
184: if (ref($singlecodes{$cnum}) eq 'HASH') {
185: $knowncodes = $singlecodes{$cnum};
186: }
187: }
188: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
189: $jscript .= $scripttext;
190: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,\@codetitles,$knowncodes,$sectionlist);
191: $loaditems = '';
192: }
193: }
194: }
195: my %missing = &Apache::lonlocal::texthash(
196: username => 'You must include a name.',
197: phone => 'You must include a phone.',
198: );
199: &js_escape(\%missing);
200: if (keys(%helpform)) {
201: foreach my $key (keys(%helpform)) {
202: if (($helpform{$key} eq 'req') && ($missing{$key} ne '')) {
203: next if (($key eq 'username') && (($knownuser) ||
204: (($env{'user.name'} =~ /^$match_username$/) && (!$public))));
205: $extra_validations .= <<"END";
206:
207: if (document.$formname.$key.value == '') {
208: alert("$missing{$key}");
209: return;
210: }
211:
212: END
213: }
214: }
215: }
216: my $machine = &Apache::lonnet::absolute_url();
217: my $sourceurl = $machine.$origurl;
218: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
219: $server =~ s/\?.*$//;
220: my %js_lt = &Apache::lonlocal::texthash (
221: email => 'The e-mail address you entered',
222: notv => 'is not a valid e-mail address',
223: rsub => 'You must include a subject',
224: rdes => 'You must include a description',
225: );
226: my %html_lt = &Apache::lonlocal::texthash (
227: name => 'Name',
228: subm => 'Submit Request',
229: emad => 'Your e-mail address',
230: emac => 'Cc',
231: unme => 'username',
232: doma => 'domain',
233: entu => 'Enter the username you use to log-in to LON-CAPA',
234: chdo => 'Choose your LON-CAPA domain',
235: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
236: urlp => 'URL of page',
237: phon => 'Phone',
238: crsd => 'Course Details',
239: enin => 'Enter institutional course code',
240: pick => 'Pick',
241: enct => 'Enter course title',
242: secn => 'Section Number',
243: sele => 'Select',
244: titl => 'Title',
245: lsec => 'LON-CAPA sec',
246: subj => 'Subject',
247: detd => 'Detailed Description',
248: opfi => 'Optional file upload',
249: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (1 MB max.)',
250: fini => 'Finish',
251: clfm => 'Clear Form',
252: );
253: &js_escape(\%js_lt);
254: &html_escape(\%html_lt);
255: my $scripttag = (<<"END");
256: function validate() {
257: if (validmail(document.logproblem.email) == false) {
258: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
259: return;
260: }
261: if (document.logproblem.subject.value == '') {
262: alert("$js_lt{'rsub'}.");
263: return;
264: }
265: if (document.logproblem.description.value == '') {
266: alert("$js_lt{'rdes'}.");
267: return;
268: }
269: $extra_validations
270: document.logproblem.submit();
271: }
272:
273: END
274: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
275:
276: if ($homeserver) {
277: if ($env{'environment.permanentemail'}) {
278: $email = $env{'environment.permanentemail'};
279: } elsif ($env{'environment.critnotification'}) {
280: $email = $env{'environment.critnotification'};
281: } elsif ($env{'environment.notification'}) {
282: $email = $env{'environment.notification'};
283: }
284: if ($env{'environment.lastname'}) {
285: $lastname = $env{'environment.lastname'};
286: }
287: if ($env{'environment.firstname'}) {
288: $firstname = $env{'environment.firstname'};
289: }
290: }
291: if ($env{'form.origurl'} eq '/adm/createaccount') {
292: if ($email eq '') {
293: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
294: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
295: }
296: }
297: if ($uname eq '') {
298: if ($env{'form.useraccount'} =~ /^$match_username$/) {
299: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
300: }
301: }
302: }
303: my $details_title;
304: if ($codedom) {
305: $details_title = '<br />('.$codedom.')';
306: }
307:
308: my $js = <<"ENDJS";
309: <script type="text/javascript">
310: // <![CDATA[
311: $scripttag
312: $jscript
313: $loaditems
314: // ]]>
315: </script>
316: <script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>
317: ENDJS
318: if ($recaptcha_version >=2) {
319: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
320: }
321: my %add_entries = (
322: style => "margin-top:0px;margin-bottom:0px;",
323: onload => "initialize_codes();",
324: );
325:
326:
327: $r->print(&Apache::loncommon::start_page('Support Request',$js,
328: { 'function' => $function,
329: 'add_entries' => \%add_entries,
330: 'only_body' => 1,}));
331: if ($r->uri eq '/adm/helpdesk') {
332: &print_header($r,$origurl);
333: }
334: my @css = ('LC_evenrow_value','LC_oddrow_value');
335: my $num = 1;
336: my $i = $num%2;
337: my $formtype;
338: if ($homeserver) {
339: $formtype = ' enctype="multipart/form-data"';
340: }
341: my $topsubmit = ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> ';
342: my $shownsubmit;
343: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
344: my $output = &Apache::lonhtmlcommon::start_pick_box().
345: &Apache::lonhtmlcommon::row_headline().
346: '<span class="LC_info">'.
347: &mt('(All fields marked with * are required.)').
348: '</span>'.
349: &Apache::lonhtmlcommon::row_closure();
350: unless ($helpform{'username'} eq 'no') {
351: my ($reqd,$namefield,$fullname);
352: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
353: $fullname = "$firstname $lastname";
354: $namefield = $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
355: } else {
356: if (defined($firstname) && $firstname ne '') {
357: $fullname = $firstname;
358: } elsif (defined($lastname) && $lastname ne '') {
359: $fullname = " $lastname";
360: }
361: $namefield = '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
362: if ($helpform{'username'} eq 'req') {
363: $reqd = '<span class="LC_info">*</span>';
364: }
365: }
366: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'name'}.$reqd,undef,$css[$num])."\n".$namefield.
367: $topsubmit.
368: &Apache::lonhtmlcommon::row_closure()."\n";
369: $shownsubmit = 1;
370: $num ++;
371: $i = $num%2;
372: }
373: $output .= &Apache::lonhtmlcommon::row_title(
374: '<span title="'.&mt('required').'">'.
375: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
376: ,undef,$css[$i]).
377: '<input type="text" size="20" name="email" value="'.
378: &HTML::Entities::encode($email,'"<>&').'" />'."\n";
379: unless ($shownsubmit) {
380: $output .= $topsubmit;
381: }
382: $output .= &Apache::lonhtmlcommon::row_closure();
383: $num ++;
384: $i = $num%2;
385: if ($knownuser) {
386: if ($homeserver) {
387: unless ($helpform{'cc'} eq 'no') {
388: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
389: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
390: &Apache::lonhtmlcommon::row_closure();
391: $num ++;
392: $i = $num%2;
393: }
394: }
395: }
396: unless ($helpform{'user'} eq 'no') {
397: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
398: my $udom_input = '<input type="hidden" name="udom" value="'.
399: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
400: my $uname_input = '<input type="hidden" name="uname" value="'.
401: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
402: if ($knownuser) {
403: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
404: } else {
405: my $udomform = '';
406: my $unameform = '';
407: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
408: $output .= $html_lt{'entu'};
409: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
410: $output .= $html_lt{'chdo'};
411: } else {
412: $output .= $html_lt{'entr'};
413: }
414: $output .= '<br />'."\n";
415: if (!$public) {
416: if ($env{'user.domain'} =~ /^$match_domain$/) {
417: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
418: } elsif ($env{'user.name'} =~ /^$match_username$/) {
419: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
420: }
421: }
422: if ($udomform eq '') {
423: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
424: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
425: }
426: if ($unameform eq '') {
427: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
428: }
429: $output .= $unameform.$udomform;
430: }
431: $output .= &Apache::lonhtmlcommon::row_closure();
432: $num ++;
433: }
434: $i = $num%2;
435: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
436: $server."\n".'<input type="hidden" name="sourceurl" value="'.
437: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
438: &Apache::lonhtmlcommon::row_closure();
439: unless ($helpform{'phone'} eq 'no') {
440: my $reqd;
441: if ($helpform{'phone'} eq 'req') {
442: $reqd = '<span class="LC_info">*</span>';
443: }
444: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'phon'}.$reqd,undef,'LC_evenrow_value').
445: '<input type="text" size="15" name="phone" /><br />'."\n".
446: &Apache::lonhtmlcommon::row_closure();
447: $num ++;
448: $i = $num%2;
449: }
450: unless ($helpform{'course'} eq 'no') {
451: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
452: if ($totcodes > 0) {
453: my $numtitles = @codetitles;
454: if ($numtitles == 0) {
455: $output .= $html_lt{'enin'}.':
456: <input type="text" name="coursecode" size="15" value="" />'."\n";
457: } else {
458: my @standardnames = &Apache::loncommon::get_standard_codeitems();
459: my $lasttitle = $numtitles;
460: if ($numtitles > 4) {
461: $lasttitle = 4;
462: }
463: my $onchange;
464: if ($sectionlist) {
465: $onchange = 'toggleSecVis()';
466: }
467: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
468: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".');'.$onchange.'">'."\n".
469: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
470: my @items = ();
471: my @longitems = ();
472: if ($idlist{$codetitles[0]} =~ /","/) {
473: @items = split(/","/,$idlist{$codetitles[0]});
474: } else {
475: $items[0] = $idlist{$codetitles[0]};
476: }
477: if (defined($idlist_titles{$codetitles[0]})) {
478: if ($idlist_titles{$codetitles[0]} =~ /","/) {
479: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
480: } else {
481: $longitems[0] = $idlist_titles{$codetitles[0]};
482: }
483: for (my $i=0; $i<@longitems; $i++) {
484: if ($longitems[$i] eq '') {
485: $longitems[$i] = $items[$i];
486: }
487: }
488: } else {
489: @longitems = @items;
490: }
491: for (my $i=0; $i<@items; $i++) {
492: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
493: }
494: $output .= '</select></td>';
495: for (my $i=1; $i<$numtitles; $i++) {
496: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
497: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".');'.$onchange.'">'."\n".
498: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
499: '</select>'."\n".
500: '</td>'."\n";
501: }
502: $output .= '</tr></table>';
503: if ($numtitles > 4) {
504: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
505: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".');'.$onchange.'">'."\n".
506: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
507: '</select>'."\n";
508: }
509: }
510: } else {
511: $output .= $html_lt{'enin'}.':
512: <input type="text" name="coursecode" size="15" value="" />'."\n";
513: }
514: my $reqd;
515: if ($helpform{'course'} eq 'req') {
516: $reqd = '<span class="LC_info">*</span>';
517: }
518: $output .= '<br />'.$html_lt{'enct'}.$reqd.':
519: <input type="text" name="title" size="25" value="'.
520: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
521: $output .= &Apache::lonhtmlcommon::row_closure();
522: $num ++;
523: $i = $num%2;
524: }
525: unless ($helpform{'section'} eq 'no') {
526: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
527: if ($sectionlist) {
528: $output .= "<div id=\"LC_helpdesk_sectionlist\"><select name=\"sectionsel\">\n".
529: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
530: foreach my $id (sort(keys(%groupid))) {
531: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
532: $output .= " <option value=".
533: &HTML::Entities::encode($id,'"<>&').
534: " >$id</option>\n";
535: } else {
536: $output .= " <option value=".
537: &HTML::Entities::encode($id,'"<>&').
538: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
539: }
540: }
541: $output .= '</select></div>'."\n".
542: '<div id="LC_helpdesk_section" style="display:none">'.
543: '<input type="text" name="sectiontxt" size="10" /></div>'."\n";
544: } else {
545: $output .= '<input type="text" name="section" size="10" />'."\n";
546: }
547: $output .= &Apache::lonhtmlcommon::row_closure();
548: $num ++;
549: $i = $num%2;
550: }
551: $output .= &Apache::lonhtmlcommon::row_title(
552: '<span title="'.&mt('required').'">'.
553: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
554: ,undef,'LC_oddrow_value').
555: '<input type="text" size="40" name="subject" />'."\n".
556: &Apache::lonhtmlcommon::row_closure().
557: &Apache::lonhtmlcommon::row_title(
558: '<span title="'.&mt('required').'">'.
559: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
560: ,undef,'LC_evenrow_value').
561: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
562: '</textarea>'."\n".
563: &Apache::lonhtmlcommon::row_closure();
564: $num ++;
565: $i = $num%2;
566: if ($knownuser) {
567: if ($homeserver) {
568: unless ($helpform{'screenshot'} eq 'no') {
569: my $max = 1048576;
570: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
571: $max *= $helpform{'maxsize'};
572: }
573: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
574: .' <input type="file" name="screenshot" class="flUpload" size="20" />'
575: .'<input type="hidden" id="free_space" value="'.$max.'" />'
576: .'<br />'."\n".$html_lt{'uplf'}."\n"
577: .&Apache::lonhtmlcommon::row_closure();
578: $num ++;
579: $i = $num%2;
580: }
581: }
582: } else {
583: if ($captcha_form) {
584: $output .= &Apache::lonhtmlcommon::row_title(
585: '<span title="'.&mt('required').'">'.
586: &mt('Validation').
587: ' <span class="LC_info">*</span></span>'
588: ,undef,$css[$i]).
589: $captcha_form."\n".
590: &Apache::lonhtmlcommon::row_closure();
591: $num ++;
592: $i = $num%2;
593: }
594: }
595: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
596: $output .= <<END;
597: <table border="0" cellpadding="8" cellspacing="0">
598: <tr>
599: <td>
600: <input type="hidden" name="command" value="process" />
601: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
602: </td>
603: <td> </td>
604: <td>
605: <input type="reset" value="$html_lt{'clfm'}" />
606: </td>
607: </tr>
608: </table>
609: END
610: $output .= &Apache::lonhtmlcommon::row_closure(1);
611: $output .= &Apache::lonhtmlcommon::end_pick_box();
612: $r->print(<<END);
613: $output
614: </form>
615: <br />
616: END
617: $r->print(&Apache::loncommon::end_page());
618: return;
619: }
620:
621: sub print_request_receipt {
622: my ($r,$url,$function) = @_;
623: my $public;
624: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
625: $public = 1;
626: }
627: my $lonhost = $r->dir_config('lonHostID');
628: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
629: my ($captcha_chk,$captcha_error) =
630: &Apache::loncommon::captcha_response('login',$lonhost);
631: if ($captcha_chk != 1) {
632: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
633: {'function' => $function,
634: 'add_entries' => {
635: topmargin => "0",
636: marginheight => "0",
637: },
638: 'only_body' => 1,}));
639: if ($r->uri eq '/adm/helpdesk') {
640: &print_header($r,$url,'process');
641: }
642: $r->print(
643: '<h2>'.&mt('Support request failed').'</h2>'.
644: &Apache::lonhtmlcommon::confirm_success(
645: &mt('Validation of the code you entered failed.'),1).
646: '<br /><br />'.
647: &Apache::lonhtmlcommon::actionbox([
648: &mt('[_1]Go back[_2] and try again',
649: '<a href="javascript:history.go(-1)">','</a>')]).
650: &Apache::loncommon::end_page());
651: return;
652: }
653: }
654: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
655: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
656: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
657: my @cookievars = ('lonID');
658:
659: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
660: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
661: my $defdom = &get_domain();
662: my ($to,$bcc,$addtext) =
663: &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
664: $defdom,$origmail);
665: my $from = $admin;
666: my %helpform;
667: my %domconfig =
668: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
669: if (ref($domconfig{'contacts'}) eq 'HASH') {
670: if (ref($domconfig{'contacts'}{'helpform'}) eq 'HASH') {
671: %helpform = %{$domconfig{'contacts'}{'helpform'}};
672: }
673: }
674: my $reporttime = &Apache::lonlocal::locallocaltime(time);
675: my %formvars = (
676: email => 1,
677: sourceurl => 1,
678: subject => 1,
679: description => 1,
680: );
681: unless ($helpform{'username'} eq 'no') {
682: $formvars{'username'} = 1;
683: }
684: unless ($helpform{'user'} eq 'no') {
685: $formvars{'uname'} = 1;
686: $formvars{'udom'} = 1;
687: }
688: unless ($helpform{'phone'} eq 'no') {
689: $formvars{'phone'} = 1;
690: }
691: unless ($helpform{'section'} eq 'no') {
692: $formvars{'section'} = 1;
693: }
694: unless ($helpform{'course'} eq 'no') {
695: $formvars{'course'} = 1;
696: }
697: unless ($helpform{'cc'} eq 'no') {
698: $formvars{'cc'} = 1;
699: }
700: unless ($helpform{'screenshot'} eq 'no') {
701: $formvars{'screenshot'} = 1;
702: }
703: my $coursecode;
704: if ($formvars{'course'}) {
705: $coursecode = $env{'form.coursecode'};
706: if ($coursecode eq '') {
707: my $totcodes = 0;
708: my %coursecodes;
709: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom);
710: my @standardnames = &Apache::loncommon::get_standard_codeitems();
711: if ($totcodes > 0) {
712: my $noregexps = 1;
713: $coursecode =
714: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
715: }
716: if ($coursecode eq '') {
717: foreach my $item (@standardnames) {
718: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
719: $coursecode .= $env{'form.'.$item};
720: }
721: }
722: }
723: }
724: }
725: my %lt = &Apache::lonlocal::texthash (
726: username => 'Name',
727: email => 'E-mail',
728: cc => 'Cc',
729: user => 'Username/domain',
730: phone => 'Phone',
731: crsi => 'Course Information',
732: subject => 'Subject',
733: description => 'Description',
734: sourceurl => 'URL',
735: date => 'Date/Time',
736: secn => 'Section',
737: warn => 'Warning: Problem with support e-mail address',
738: your => 'Your support request contained the following information',
739: sect => 'section',
740: info => 'Information supplied',
741: adin => 'Additional information recorded',
742: );
743:
744: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
745: unless ($public) {
746: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
747: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
748: $env{'user.domain'});
749: }
750: }
751: my ($cid,$cdom,$cnum,$sectionlist,$ccode);
752: if ($homeserver) {
753: $cid = $env{'request.course.id'};
754: }
755: if ($cid) {
756: $cdom = $env{'course.'.$cid.'.domain'};
757: $cnum = $env{'course.'.$cid.'.num'};
758: }
759: if ($cdom && $cnum) {
760: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
761: $ccode = $csettings{'internal.coursecode'};
762: $sectionlist = $csettings{'internal.sectionnums'};
763: }
764: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
765: my @ccs;
766: if ($env{'form.cc'} =~ /,/) {
767: @ccs = split(/,/,$env{'form.cc'});
768: } else {
769: $env{'form.cc'} =~ s/^\s+//;
770: $env{'form.cc'} =~ s/\s+$//;
771: @ccs = $env{'form.cc'};
772: }
773: foreach my $cc (@ccs) {
774: $cc =~ s/^\s+//g;
775: $cc =~ s/\s+$//g;
776: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
777: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
778: push(@ok_ccs,$cc);
779: }
780: } elsif ($cc ne '') {
781: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
782: push(@bad_ccs,$cc);
783: }
784: }
785: }
786: if (@ok_ccs > 0) {
787: $okcclist = join(', ',@ok_ccs);
788: }
789: if (@bad_ccs == 1) {
790: if ($bad_ccs[0] ne '') {
791: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
792: }
793: } elsif (@bad_ccs > 1) {
794: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
795: }
796: }
797: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
798: if ($formvars{'course'}) {
799: $env{'form.crsi'} = $env{'form.title'};
800: if ($coursecode ne '') {
801: $env{'form.crsi'} .= ' - '.$coursecode;
802: }
803: }
804: if ($formvars{'section'}) {
805: my $section;
806: if ($sectionlist) {
807: if ($coursecode eq $ccode) {
808: $section = $env{'form.sectionsel'}
809: } else {
810: $section = $env{'form.sectiontxt'};
811: }
812: } else {
813: $section = $env{'form.section'};
814: }
815: $env{'form.crsi'} .= ' - '.$lt{'sect'}.': '.$section;
816: }
817: my $supportmsg;
818: if ($formvars{'username'}) {
819: $supportmsg .= "$lt{'username'}: $env{'form.username'}\n";
820: }
821: $supportmsg .= "$lt{'email'}: $env{'form.email'}\n";
822: if (($homeserver) && (defined($env{'form.cc'})) && ($formvars{'cc'})) {
823: $supportmsg .= "$lt{'cc'}: $okcclist\n";
824: }
825: if ($formvars{'user'}) {
826: $supportmsg .= "$lt{'user'}: $env{'form.user'}\n";
827: }
828: if ($formvars{'phone'}) {
829: $supportmsg .= "$lt{'phone'}: $env{'form.phone'}\n";
830: }
831: if ($formvars{'course'}) {
832: $supportmsg .= "$lt{'crsi'}: $env{'form.crsi'}\n";
833: }
834: $supportmsg .= "$lt{'subject'}: $env{'form.subject'}
835: $lt{'description'}: $env{'form.description'}
836: $lt{'sourceurl'}: $env{'form.sourceurl'}
837: $lt{'date'}: $reporttime
838: ";
839:
840: my $displaymsg;
841: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
842: if ($env{'form.'.$item} ne '') {
843: if ($item eq 'description') {
844: my $descrip = $env{'form.description'};
845: $descrip = &Apache::loncommon::cleanup_html($descrip);
846: $descrip =~ s|[\n\r\f]|<br />|g;
847: $displaymsg .=
848: '<span class="LC_helpform_receipt_cat">'.
849: "$lt{$item}</span>: $descrip<br />\n";
850: } elsif ($item eq 'sourceurl') {
851: my $showurl = $env{'form.sourceurl'};
852: $showurl =~ s/\?.*$//;
853: $showurl = &Apache::loncommon::cleanup_html($showurl);
854: $displaymsg .=
855: '<span class="LC_helpform_receipt_cat">'.
856: "$lt{$item}</span>: $showurl<br />\n";
857: } elsif ($item eq 'cc') {
858: next if ($helpform{'cc'} eq 'no');
859: if ($okcclist) {
860: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
861: $displaymsg .=
862: '<span class="LC_helpform_receipt_cat">'.
863: "$lt{$item}</span>: $showcclist<br />\n";
864: }
865: } else {
866: if (($item eq 'username') || ($item eq 'user') || ($item eq 'phone')) {
867: next if ($helpform{$item} eq 'no');
868: }
869: next if (($item eq 'crsi') && ($helpform{'course'} eq 'no'));
870: my $showitem = $env{'form.'.$item};
871: $showitem = &Apache::loncommon::cleanup_html($showitem);
872: $displaymsg .=
873: '<span class="LC_helpform_receipt_cat">'.
874: "$lt{$item}</span>: $showitem<br />\n";
875: }
876: }
877: }
878: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
879: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
880:
881: my $start_page =
882: &Apache::loncommon::start_page('Support request recorded',undef,
883: {'function' => $function,
884: 'add_entries' => {
885: topmargin => "0",
886: marginheight => "0",
887: },
888: 'only_body' => 1,});
889:
890: $r->print(<<"END");
891: $start_page
892: <form name="logproblem" action="">
893: <input type="hidden" name="command" value="result" />
894: </form>
895: END
896: if ($r->uri eq '/adm/helpdesk') {
897: &print_header($r,$url,'process');
898: }
899: my $bad_email = 0;
900: if ($to =~ /,/) {
901: my @ok_email;
902: foreach my $email (split(/,/,$to)) {
903: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
904: if (!grep(/^\Q$email\E$/,@ok_email)) {
905: push(@ok_email,$email);
906: }
907: }
908: }
909: if (@ok_email > 0) {
910: $to = join(',',@ok_email);
911: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
912: $to = $admin;
913: } else {
914: $bad_email = 1;
915: }
916: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
917: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
918: $to = $admin;
919: } else {
920: $bad_email = 1;
921: }
922: }
923:
924: my $message;
925: if (!$bad_email) {
926: $message = &Apache::lonhtmlcommon::confirm_success(
927: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
928: } else {
929: $message = &Apache::lonhtmlcommon::confirm_success(
930: $lt{'warn'}.'<br />'
931: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
932: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
933: $to = 'helpdesk@lon-capa.org';
934: }
935: $r->print(&Apache::loncommon::confirmwrapper($message));
936:
937: if (defined($env{'form.email'})) {
938: $env{'form.email'} =~ s/^\s+//;
939: $env{'form.email'} =~ s/\s+$//;
940: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
941: $from = $env{'form.email'};
942: }
943: }
944:
945: if (defined($env{'form.cc'})) {
946: if ($badccmsg) {
947: $displaymsg .= $badccmsg;
948: }
949: }
950:
951: my $subject = $env{'form.subject'};
952: $subject =~ s/(`)/'/g;
953: $subject =~ s/\$/\(\$\)/g;
954: $supportmsg =~ s/(`)/'/g;
955: $supportmsg =~ s/\$/\(\$\)/g;
956: $displaymsg =~ s/(`)/'/g;
957: $displaymsg =~ s/\$/\(\$\)/g;
958: my $fname;
959:
960: my $attachmentpath = '';
961: my $attachmentsize = '';
962: if ((defined($env{'user.name'})) && (!$public)) {
963: if ($homeserver && $env{'form.screenshot.filename'}) {
964: unless ($helpform{'screenshot'} eq 'no') {
965: $attachmentsize = length($env{'form.screenshot'});
966: my $max = 1048576;
967: if ($helpform{'maxsize'} =~ /^\d+\.\d*$/) {
968: $max *= $helpform{'maxsize'};
969: }
970: if ($attachmentsize > $max) {
971: $displaymsg .= '<br /><span class="LC_warning">'.
972: &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 1 MB, and has therefore been discarded.',$attachmentsize).'</span>';
973: } else {
974: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
975: }
976: }
977: }
978: }
979:
980: my %cookies;
981: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
982: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
983: $cookies{'lonID'} = $1;
984: }
985:
986: if ($attachmentpath =~ m-/([^/]+)$-) {
987: $fname = $1;
988: $displaymsg .= '<br />'
989: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
990: ,'<span class="LC_filename">'.$fname.'</span>'
991: ,$attachmentsize
992: ,$env{'user.name'}.':'.$env{'user.domain'}
993: );
994: $supportmsg .= "\n";
995: foreach my $var (@cookievars) {
996: $supportmsg .= "$var: $cookies{$var}\n";
997: }
998: foreach my $var(@ENVvars) {
999: $supportmsg .= "$var: $ENV{$var}\n";
1000: }
1001: foreach my $var (@envvars) {
1002: $supportmsg .= "$var: $env{$var}\n";
1003: }
1004: }
1005:
1006: my $cc_string;
1007: if ($homeserver) {
1008: if (@ok_ccs > 0) {
1009: $cc_string = join(', ',@ok_ccs);
1010: }
1011: }
1012:
1013: my $attachment_text;
1014: unless ($homeserver && $attachmentpath) {
1015: my $envdata = '';
1016: foreach my $var (@cookievars) {
1017: $envdata .= "$var: $cookies{$var}\n";
1018: }
1019: foreach my $var (@ENVvars) {
1020: $envdata .= "$var: $ENV{$var}\n";
1021: }
1022: foreach my $var (@envvars) {
1023: $envdata .= "$var: $env{$var}\n";
1024: }
1025: foreach my $var (@loncvars) {
1026: $envdata .= "$var: $env{$var}\n";
1027: }
1028: $attachment_text = $envdata;
1029: }
1030:
1031: if ($addtext) {
1032: my ($addloc,$addstr) = split(/:/,$addtext,2);
1033: $addstr = &unescape($addstr);
1034: if ($addloc eq 's') {
1035: $subject = $addstr.' '.$subject;
1036: } elsif ($addloc eq 'b') {
1037: $supportmsg = $addstr."\n".$supportmsg;
1038: }
1039: }
1040:
1041: # Compose and send a MIME email
1042: &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc,
1043: $attachmentpath, $fname, $attachment_text);
1044:
1045: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
1046: unlink($attachmentpath);
1047: }
1048: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
1049: $r->print('<div style="width:620px;">'.
1050: &Apache::lonhtmlcommon::start_pick_box().
1051: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
1052: &Apache::lonhtmlcommon::row_closure().
1053: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
1054: my $envmsg;
1055: foreach my $var (@cookievars) {
1056: if ($cookies{$var} ne '') {
1057: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
1058: $var.'</span>: '.$cookies{$var}.', ';
1059: }
1060: }
1061: foreach my $var (@ENVvars) {
1062: if ($ENV{$var} ne '') {
1063: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1064: $var.'</span>: '.$ENV{$var}.', ';
1065: }
1066: }
1067: foreach my $var (@envvars) {
1068: if ($env{$var} ne '') {
1069: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
1070: $var.'</span>: '.$env{$var}.', ';
1071: }
1072: }
1073: $envmsg =~ s/, $//;
1074: $r->print($envmsg."\n".
1075: &Apache::lonhtmlcommon::row_closure(1)."\n".
1076: &Apache::lonhtmlcommon::end_pick_box().
1077: "</div>\n".
1078: &Apache::loncommon::end_page());
1079: }
1080:
1081: sub print_header {
1082: my ($r,$origurl,$command) = @_;
1083: my $location=&Apache::loncommon::lonhttpdurl("/adm");
1084: my ($component_url);
1085: my $helpdesk_link = '<a href="javascript:validate()">';
1086: if ($command eq 'process') {
1087: $helpdesk_link = '<a href="/adm/helpdesk">';
1088: }
1089: my %lt = &Apache::lonlocal::texthash (
1090: login => 'Log-in help',
1091: ask => 'Ask helpdesk',
1092: getst => 'Getting started guide',
1093: back => 'Back to last location',
1094: headline => 'help/support',
1095: stud => 'Students',
1096: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
1097: cont => 'Contact your instructor instead.',
1098: );
1099: my ($getstartlink,$reviewtext);
1100: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
1101: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
1102: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
1103: } else {
1104: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
1105: }
1106: my $linkback;
1107: if ($origurl eq '') {
1108: $linkback = 'javascript:history.go(-1)';
1109: } else {
1110: $linkback = &HTML::Entities::encode($origurl,'"<>&');
1111: }
1112: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
1113: if ($loginhelp eq '') {
1114: $loginhelp = '/adm/loginproblems.html';
1115: }
1116: $r->print(<<"END");
1117: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
1118: <tr>
1119: <td width="5" height="50"> </td>
1120: <td height="50">
1121: <fieldset>
1122: <legend>
1123: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1124: LON-CAPA $lt{'headline'}
1125: </legend>
1126: <table id="LC_helpmenu_links">
1127: <tr>
1128: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1129: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1130: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1131: </tr>
1132: </table>
1133: </fieldset>
1134: </td>
1135: <td width="5"> </td>
1136: </tr>
1137: <tr>
1138: <td colspan="3" height="5"> </td>
1139: </tr>
1140: END
1141: if ($command ne 'process') {
1142: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1143: '<b>','</b>');
1144: $r->print(<<"END");
1145: <tr>
1146: <td colspan="3">$reviewtext
1147: $lt{'ifyo'}
1148: <p class="LC_info">
1149: <b>$lt{'stud'}:</b>
1150: $stuwarn $lt{'cont'}
1151: </p><br />
1152: </td>
1153: </tr>
1154: END
1155: }
1156: $r->print('
1157: </table>');
1158: return;
1159: }
1160:
1161: sub get_domain {
1162: my $codedom;
1163: if (exists($env{'form.codedom'})) {
1164: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1165: return $env{'form.codedom'};
1166: }
1167: }
1168: if ($env{'request.course.id'}) {
1169: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1170: } elsif ($env{'request.role.domain'}) {
1171: $codedom = $env{'request.role.domain'};
1172: } else {
1173: $codedom = &Apache::lonnet::default_login_domain();
1174: }
1175: return $codedom;
1176: }
1177:
1178: 1;
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