1: #
2: # $Id: lonsupportreq.pm,v 1.55.6.2 2010/12/02 13:12:11 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::courseclassifier;
40: use LONCAPA;
41:
42:
43: sub handler {
44: my ($r) = @_;
45: &Apache::loncommon::content_type($r,'text/html');
46: $r->send_http_header;
47:
48: if ($r->header_only) {
49: return OK;
50: }
51: if ($r->uri eq '/adm/helpdesk') {
52: &Apache::lonlocal::get_language_handle($r);
53: }
54:
55: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
56: if ($r->uri eq '/adm/helpdesk') {
57: &Apache::lonacc::get_posted_cgi($r);
58: }
59: my $function = $env{'form.function'};
60: my $origurl = &unescape($env{'form.origurl'});
61: my $command = $env{'form.command'};
62:
63: if ($command eq 'process') {
64: &print_request_receipt($r,$origurl,$function);
65: } else {
66: &print_request_form($r,$origurl,$function);
67: }
68: return OK;
69: }
70:
71: sub print_request_form {
72: my ($r,$origurl,$function) = @_;
73: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
74: $function = &Apache::loncommon::get_users_function() if (!$function);
75: $ccode = '';
76: $os = $env{'browser.os'};
77: $browser = $env{'browser.type'};
78: $bversion = $env{'browser.version'};
79: $uhost = $env{'request.host'};
80: $uname = $env{'user.name'};
81: $udom = $env{'user.domain'};
82: $uhome = $env{'user.home'};
83: $urole = $env{'request.role'};
84: $usec = $env{'request.course.sec'};
85: $cid = $env{'request.course.id'};
86: $formname = 'logproblem';
87: my $machine = &Apache::lonnet::absolute_url();
88: if ($origurl =~ m-^https?://-) {
89: $server = $origurl;
90: } else {
91: $server = $machine.$origurl;
92: }
93: my $showserver = $server;
94: $showserver =~ s/\?.*$//;
95: my %lt = &Apache::lonlocal::texthash (
96: email => 'The e-mail address you entered',
97: notv => 'is not a valid e-mail address',
98: rsub => 'You must include a subject',
99: rdes => 'You must include a description',
100: name => 'Name',
101: subm => 'Submit Request',
102: emad => 'Your e-mail address',
103: emac => 'Cc',
104: unme => 'username',
105: doma => 'domain',
106: entu => 'Enter the username you use to log-in to LON-CAPA',
107: chdo => 'Choose your LON-CAPA domain',
108: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
109: urlp => 'URL of page',
110: phon => 'Phone',
111: crsd => 'Course Details',
112: enin => 'Enter institutional course code',
113: pick => 'Pick',
114: enct => 'Enter course title',
115: secn => 'Section Number',
116: sele => 'Select',
117: titl => 'Title',
118: lsec => 'LON-CAPA sec',
119: subj => 'Subject',
120: detd => 'Detailed Description',
121: opfi => 'Optional file upload',
122: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
123: fini => 'Finish',
124: clfm => 'Clear Form',
125: );
126: my $scripttag = (<<"END");
127: function validate() {
128: if (validmail(document.logproblem.email) == false) {
129: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
130: return;
131: }
132: if (document.logproblem.subject.value == '') {
133: alert("$lt{'rsub'}.");
134: return;
135: }
136: if (document.logproblem.description.value == '') {
137: alert("$lt{'rdes'}.");
138: return;
139: }
140: document.logproblem.submit();
141: }
142:
143: END
144: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
145: if ($cid) {
146: $cdom = $env{'course.'.$cid.'.domain'};
147: $cnum = $env{'course.'.$cid.'.num'};
148: }
149: if ($cdom && $cnum) {
150: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
151: $ctitle = $csettings{'description'};
152: $ccode = $csettings{'internal.coursecode'};
153: $sectionlist = $csettings{'internal.sectionnums'};
154: }
155:
156: if ($env{'environment.permanentemail'}) {
157: $email = $env{'environment.permanentemail'};
158: } elsif ($env{'environment.critnotification'}) {
159: $email = $env{'environment.critnotification'};
160: } elsif ($env{'environment.notification'}) {
161: $email = $env{'environment.notification'};
162: }
163: if ($env{'environment.lastname'}) {
164: $lastname = $env{'environment.lastname'};
165: }
166: if ($env{'environment.firstname'}) {
167: $firstname = $env{'environment.firstname'};
168: }
169: my @sections = split(/,/,$sectionlist);
170: my %groupid;
171: foreach my $section (@sections) {
172: my ($sec,$grp) = split(/:/,$section);
173: $groupid{$sec} = $grp;
174: }
175: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
176: my $codedom = &get_domain();
177: my $details_title;
178: if ($codedom) {
179: $details_title = '<br />('.$codedom.')';
180: }
181: my %coursecodes;
182: my %codes;
183: my @codetitles;
184: my %cat_titles;
185: my %cat_order;
186: my %idlist;
187: my %idnums;
188: my %idlist_titles;
189: my $caller = 'global';
190: my $totcodes = 0;
191: my $format_reply;
192: my $jscript = '';
193: my $loaditems = qq|
194: function initialize_codes() {
195: return;
196: }
197: |;
198: if ($cnum) {
199: $coursecodes{$cnum} = $ccode;
200: if ($ccode eq '') {
201: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
202: } else {
203: $coursecodes{$cnum} = $ccode;
204: $caller = $cnum;
205: $totcodes ++;
206: }
207: } else {
208: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
209: }
210: if ($totcodes > 0) {
211: if ($ccode eq '') {
212: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
213: if ($format_reply eq 'ok') {
214: my $numtypes = @codetitles;
215: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
216: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
217: my $longtitles_str = join('","',@{$longtitles});
218: my $allidlist = $idlist{$codetitles[0]};
219: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
220: $jscript .= $scripttext;
221: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
222: $loaditems = '';
223: }
224: }
225: }
226:
227: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
228: '</script>';
229: my %add_entries = (topmargin => "0",
230: marginheight => "0",
231: onLoad =>"initialize_codes()",);
232:
233:
234: $r->print(&Apache::loncommon::start_page('Support Request',$js,
235: { 'function' => $function,
236: 'add_entries' => \%add_entries,
237: 'only_body' => 1,}));
238: if ($r->uri eq '/adm/helpdesk') {
239: &print_header($r,$origurl);
240: }
241: my @css = ('LC_evenrow_value','LC_oddrow_value');
242: my $num = 1;
243: my $i = $num%2;
244: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
245: my $output = &Apache::lonhtmlcommon::start_pick_box().
246: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
247: my $fullname = '';
248: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
249: $fullname = "$firstname $lastname";
250: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
251: } else {
252: if (defined($firstname) && $firstname ne '') {
253: $fullname = $firstname;
254: } elsif (defined($lastname) && $lastname ne '') {
255: $fullname = " $lastname";
256: }
257: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
258: }
259: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
260: &Apache::lonhtmlcommon::row_closure()."\n";
261: $num ++;
262: $i = $num%2;
263: $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
264: '<input type="text" size="20" name="email" value="'.
265: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
266: &Apache::lonhtmlcommon::row_closure();
267: $num ++;
268: $i = $num%2;
269: if (defined($env{'user.name'})) {
270: $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
271: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
272: &Apache::lonhtmlcommon::row_closure();
273: $num ++;
274: $i = $num%2;
275: }
276: $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
277: my $udom_input = '<input type="hidden" name="udom" value="'.
278: &HTML::Entities::encode($udom,'"<>&').'" />';
279: my $uname_input = '<input type="hidden" name="uname" value="'.
280: &HTML::Entities::encode($uname,'"<>&').'" />';
281: if (defined($uname) && defined($udom)) {
282: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
283: } else {
284: my $udomform = '';
285: my $unameform = '';
286: if (defined($udom)) {
287: $output .= $lt{'entu'};
288: } elsif (defined($uname)) {
289: $output .= $lt{'chdo'};
290: } else {
291: $output .= $lt{'entr'};
292: }
293: $output .= '<br />';
294: if (defined($udom)) {
295: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
296: } elsif (defined($uname)) {
297: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
298: }
299: if ($udomform eq '') {
300: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
301: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
302: }
303: if ($unameform eq '') {
304: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="15" name="uname" value="'.$uname.'" /> ';
305: }
306: $output .= $unameform.$udomform;
307: }
308: $output .= &Apache::lonhtmlcommon::row_closure();
309: $num ++;
310: $i = $num%2;
311: $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
312: $showserver.'<input type="hidden" name="sourceurl" value="'.
313: &HTML::Entities::encode($server,'"<>&').'" />'.
314: &Apache::lonhtmlcommon::row_closure();
315: if (&Apache::loncommon::check_for_gci_dc()) {
316: $output .= &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,
317: 'LC_evenrow_value').
318: '<input type="text" size="15" name="phone" /><br />'.
319: &Apache::lonhtmlcommon::row_closure();
320: $num ++;
321: $i = $num%2;
322: $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
323: if ($cnum) {
324: if ($coursecodes{$cnum}) {
325: foreach my $item (@codetitles) {
326: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
327: }
328: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
329: } else {
330: $output .= $lt{'enin'}.':
331: <input type="text" name="coursecode" size="15" value="" />';
332: }
333: } else {
334: if ($totcodes > 0) {
335: my $numtitles = @codetitles;
336: if ($numtitles == 0) {
337: $output .= $lt{'enin'}.':
338: <input type="text" name="coursecode" size="15" value="" />';
339: } else {
340: my $lasttitle = $numtitles;
341: if ($numtitles > 4) {
342: $lasttitle = 4;
343: }
344: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
345: '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
346: ' <option value="-1" />'.$lt{'sele'}."\n";
347: my @items = ();
348: my @longitems = ();
349: if ($idlist{$codetitles[0]} =~ /","/) {
350: @items = split(/","/,$idlist{$codetitles[0]});
351: } else {
352: $items[0] = $idlist{$codetitles[0]};
353: }
354: if (defined($idlist_titles{$codetitles[0]})) {
355: if ($idlist_titles{$codetitles[0]} =~ /","/) {
356: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
357: } else {
358: $longitems[0] = $idlist_titles{$codetitles[0]};
359: }
360: for (my $i=0; $i<@longitems; $i++) {
361: if ($longitems[$i] eq '') {
362: $longitems[$i] = $items[$i];
363: }
364: }
365: } else {
366: @longitems = @items;
367: }
368: for (my $i=0; $i<@items; $i++) {
369: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
370: }
371: $output .= '</select></td>';
372: for (my $i=1; $i<$numtitles; $i++) {
373: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
374: '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
375: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
376: '</select>'."\n".
377: '</td>'."\n";
378: }
379: $output .= '</tr></table>';
380: if ($numtitles > 4) {
381: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
382: '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
383: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
384: '</select>'."\n";
385: }
386: }
387: } else {
388: $output .= $lt{'enin'}.':
389: <input type="text" name="coursecode" size="15" value="" />';
390: }
391: }
392: $output .= '<br />';
393: if ($ctitle) {
394: $output .= '<i>'.$lt{'titl'}.'</i>: '.$ctitle.
395: '<input type="hidden" name="title" value="'.
396: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
397: } else {
398: $output .= $lt{'enct'}.':
399: <input type="text" name="title" size="25" value="" />'."\n";
400: }
401: $output .= &Apache::lonhtmlcommon::row_closure();
402: $num ++;
403: $i = $num%2;
404: $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
405: if ($sectionlist) {
406: $output .= "<select name=\"section\"\n>".
407: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
408: foreach my $id (sort(keys(%groupid))) {
409: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
410: $output .= " <option value=".
411: &HTML::Entities::encode($id,'"<>&').
412: " >$id</option>\n";
413: } else {
414: $output .= " <option value=".
415: &HTML::Entities::encode($id,'"<>&').
416: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
417: }
418: }
419: $output .= "</select>";
420: } else {
421: $output .= '<input type="text" name="section" size="10" />';
422: }
423: $output .= &Apache::lonhtmlcommon::row_closure();
424: }
425: $num ++;
426: $i = $num%2;
427: $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
428: ' <input type="text" size="40" name="subject" />'."\n".
429: &Apache::lonhtmlcommon::row_closure().
430: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
431: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
432: &Apache::lonhtmlcommon::row_closure();
433: $num ++;
434: $i = $num%2;
435: if (defined($env{'user.name'})) {
436: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
437: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
438: &Apache::lonhtmlcommon::row_closure();
439: $num ++;
440: $i = $num%2;
441: }
442: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
443: $output .= <<END;
444: <table border="0" cellpadding="8" cellspacing="0">
445: <tr>
446: <td>
447: <input type="hidden" name="command" value="process" />
448: <input type="button" value="$lt{'subm'}" onclick="validate()" />
449: </td>
450: <td> </td>
451: <td>
452: <input type="reset" value="$lt{'clfm'}" />
453: </td>
454: </tr>
455: </table>
456: END
457: $output .= &Apache::lonhtmlcommon::row_closure(1);
458: $output .= &Apache::lonhtmlcommon::end_pick_box();
459: $r->print(<<END);
460: $output
461: </form>
462: <br />
463: END
464: $r->print(&Apache::loncommon::end_page());
465: return;
466: }
467:
468: sub print_request_receipt {
469: my ($r,$url,$function) = @_;
470: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
471: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
472: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
473: my @cookievars = ('lonID');
474:
475: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
476: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
477: my $defdom = &get_domain();
478: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
479: $defdom,$origmail);
480: my $from = $admin;
481: my $reporttime = &Apache::lonlocal::locallocaltime(time);
482: my @formvars = ('username','email','uname','udom','sourceurl');
483: if (&Apache::loncommon::check_for_gci_dc()) {
484: push(@formvars,('phone','section','coursecode','title'));
485: }
486: push(@formvars,('subject','description','screenshot'));
487: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
488: my $coursecode = $env{'form.coursecode'};
489: if (&Apache::loncommon::check_for_gci_dc()) {
490: if ($coursecode eq '') {
491: if (defined($env{'form.Year'})) {
492: $coursecode .= $env{'form.Year'};
493: }
494: if (defined($env{'form.Semester'})) {
495: $coursecode .= $env{'form.Semester'};
496: }
497: if (defined($env{'form.Department'})) {
498: $coursecode .= $env{'form.Department'};
499: }
500: if (defined($env{'form.Number'})) {
501: $coursecode .= $env{'form.Number'};
502: }
503: }
504: }
505: my %lt = &Apache::lonlocal::texthash (
506: username => 'Name',
507: email => 'E-mail',
508: cc => 'Cc',
509: user => 'Username/domain',
510: phone => 'Phone',
511: crsi => 'Course Information',
512: subject => 'Subject',
513: description => 'Description',
514: sourceurl => 'URL',
515: date => 'Date/Time',
516: secn => 'Section',
517: asup => 'A support request has been sent to',
518: warn => 'Warning: Problem with support e-mail address',
519: your => 'Your support request contained the following information',
520: sect => 'section',
521: info => 'Information supplied',
522: adin => 'Additional information recorded',
523: );
524:
525: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
526: if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
527: my @ccs;
528: if ($env{'form.cc'} =~ /,/) {
529: @ccs = split(/,/,$env{'form.cc'});
530: } else {
531: $env{'form.cc'} =~ s/^\s+//;
532: $env{'form.cc'} =~ s/\s+$//;
533: @ccs = $env{'form.cc'};
534: }
535: foreach my $cc (@ccs) {
536: $cc =~ s/^\s+//g;
537: $cc =~ s/\s+$//g;
538: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
539: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
540: push(@ok_ccs,$cc);
541: }
542: } else {
543: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
544: push(@bad_ccs,$cc);
545: }
546: }
547: }
548: if (@ok_ccs > 0) {
549: $okcclist = join(', ',@ok_ccs);
550: }
551: if (@bad_ccs == 1) {
552: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
553: } elsif (@bad_ccs > 1) {
554: my $bad_cc_string = join(', ',@bad_ccs);
555: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
556: }
557: }
558: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
559: if (&Apache::loncommon::check_for_gci_dc()) {
560: $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
561: }
562: my $supportmsg = <<END;
563: $lt{'username'}: $env{'form.username'}
564: $lt{'email'}: $env{'form.email'}
565: $lt{'cc'}: $okcclist
566: $lt{'user'}: $env{'form.user'}
567: END
568: if (&Apache::loncommon::check_for_gci_dc()) {
569: $supportmsg .= <<END
570: $lt{'phone'}: $env{'form.phone'}
571: $lt{'crsi'}: $env{'form.csri'}
572: END
573: }
574: $supportmsg = <<END;
575: $lt{'subject'}: $env{'form.subject'}
576: $lt{'description'}: $env{'form.description'}
577: $lt{'sourceurl'}: $env{'form.sourceurl'}
578: $lt{'date'}: $reporttime
579:
580: END
581: my $displaymsg;
582: my @items = ('username','email','cc','user');
583: if (&Apache::loncommon::check_for_gci_dc()) {
584: push(@items,'phone','crsi');
585: }
586: push(@items,('subject','description','sourceurl'));
587: foreach my $item (@items) {
588: if ($env{'form.'.$item} ne '') {
589: if ($item eq 'description') {
590: my $descrip = $env{'form.description'};
591: $descrip = &cleanup_html($descrip);
592: $descrip =~ s|[\n\r\f]|<br />|g;
593: $displaymsg .=
594: '<span class="LC_helpform_receipt_cat">'.
595: "$lt{$item}</span>: $descrip<br />\n";
596: } elsif ($item eq 'sourceurl') {
597: my $showurl = $env{'form.sourceurl'};
598: $showurl =~ s/\?.*$//;
599: $showurl = &cleanup_html($showurl);
600: $displaymsg .=
601: '<span class="LC_helpform_receipt_cat">'.
602: "$lt{$item}</span>: $showurl<br />\n";
603: } elsif ($item eq 'cc') {
604: $displaymsg .=
605: '<span class="LC_helpform_receipt_cat">'.
606: "$lt{$item}</span>: $okcclist<br />\n";
607: } else {
608: my $showitem = $env{'form.'.$item};
609: $showitem = &cleanup_html($showitem);
610: $displaymsg .=
611: '<span class="LC_helpform_receipt_cat">'.
612: "$lt{$item}</span>: $showitem<br />\n";
613: }
614: }
615: }
616: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
617: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
618:
619: my $start_page =
620: &Apache::loncommon::start_page('Support request recorded',undef,
621: {'function' => $function,
622: 'add_entries' => {
623: topmargin => "0",
624: marginheight => "0",
625: },
626: 'only_body' => 1,});
627:
628: $r->print(<<"END");
629: $start_page
630: <form name="logproblem">
631: <input type="hidden" name="command" value="result" />
632: </form>
633: END
634: if ($r->uri eq '/adm/helpdesk') {
635: &print_header($r,$url,'process');
636: }
637: my $bad_email = 0;
638: if ($to =~ /,/) {
639: my @ok_email;
640: foreach my $email (split(/,/,$to)) {
641: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
642: if (!grep(/^\Q$email\E$/,@ok_email)) {
643: push(@ok_email,$email);
644: }
645: }
646: }
647: if (@ok_email > 0) {
648: $to = join(',',@ok_email);
649: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
650: $to = $admin;
651: } else {
652: $bad_email = 1;
653: }
654: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
655: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
656: $to = $admin;
657: } else {
658: $bad_email = 1;
659: }
660: }
661: if ($bad_email) {
662: $r->print('
663: <h3>'.$lt{'warn'}.'</h3>'.
664: &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
665: $to = 'helpdesk@lon-capa.org';
666: } else {
667: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
668: }
669: if (defined($env{'form.email'})) {
670: $env{'form.email'} =~ s/^\s+//;
671: $env{'form.email'} =~ s/\s+$//;
672: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
673: $from = $env{'form.email'};
674: }
675: }
676:
677: if (defined($env{'form.cc'})) {
678: if ($badccmsg) {
679: $displaymsg .= $badccmsg;
680: }
681: }
682:
683: my $subject = $env{'form.subject'};
684: $subject =~ s/(`)/'/g;
685: $subject =~ s/\$/\(\$\)/g;
686: $supportmsg =~ s/(`)/'/g;
687: $supportmsg =~ s/\$/\(\$\)/g;
688: $displaymsg =~ s/(`)/'/g;
689: $displaymsg =~ s/\$/\(\$\)/g;
690: my $fname;
691:
692: my $attachmentpath = '';
693: my $attachmentsize = '';
694: if (defined($env{'user.name'})) {
695: if ($env{'form.screenshot.filename'}) {
696: $attachmentsize = length($env{'form.screenshot'});
697: if ($attachmentsize > 131072) {
698: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
699: } else {
700: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
701: }
702: }
703: }
704:
705: my %cookies;
706: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
707: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
708: $cookies{'lonID'} = $1;
709: }
710:
711: if ($attachmentpath =~ m-/([^/]+)$-) {
712: $fname = $1;
713: $displaymsg .= '<br />'
714: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
715: ,'<span class="LC_filename">'.$fname.'<span>'
716: ,$attachmentsize
717: ,$env{'user.name'}.':'.$env{'user.domain'}
718: );
719: $supportmsg .= "\n";
720: foreach my $var (@cookievars) {
721: $supportmsg .= "$var: $cookies{$var}\n";
722: }
723: foreach my $var(@ENVvars) {
724: $supportmsg .= "$var: $ENV{$var}\n";
725: }
726: foreach my $var (@envvars) {
727: $supportmsg .= "$var: $env{$var}\n";
728: }
729: }
730:
731: my $msg = MIME::Lite->new(
732: From => $from,
733: To => $to,
734: Subject => $subject,
735: Type =>'TEXT',
736: Data => $supportmsg,
737: );
738: if (@ok_ccs > 0) {
739: my $cc_string = join(', ',@ok_ccs);
740: $msg->add("Cc" => $cc_string);
741: }
742:
743: if ($attachmentpath) {
744: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
745: $msg->attach(Type => $type,
746: Path => $attachmentpath,
747: Filename => $fname
748: );
749:
750: } else {
751: my $envdata = '';
752: foreach my $var (@cookievars) {
753: $envdata .= "$var: $cookies{$var}\n";
754: }
755: foreach my $var (@ENVvars) {
756: $envdata .= "$var: $ENV{$var}\n";
757: }
758: foreach my $var (@envvars) {
759: $envdata .= "$var: $env{$var}\n";
760: }
761: foreach my $var (@loncvars) {
762: $envdata .= "$var: $env{$var}\n";
763: }
764: $msg->attach(Type => 'TEXT',
765: Data => $envdata);
766: }
767:
768: ### Send it:
769: $msg->send('sendmail');
770:
771: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
772: unlink($attachmentpath);
773: }
774: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
775: $r->print('<div style="width:620px;">'.
776: &Apache::lonhtmlcommon::start_pick_box().
777: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
778: &Apache::lonhtmlcommon::row_closure().
779: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
780: my $envmsg;
781: foreach my $var (@cookievars) {
782: if ($cookies{$var} ne '') {
783: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
784: $var.'</span>: '.$cookies{$var}.', ';
785: }
786: }
787: foreach my $var (@ENVvars) {
788: if ($ENV{$var} ne '') {
789: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
790: $var.'</span>: '.$ENV{$var}.', ';
791: }
792: }
793: foreach my $var (@envvars) {
794: if ($env{$var} ne '') {
795: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
796: $var.'</span>: '.$env{$var}.', ';
797: }
798: }
799: $envmsg =~ s/, $//;
800: $r->print($envmsg."\n".
801: &Apache::lonhtmlcommon::row_closure(1)."\n".
802: &Apache::lonhtmlcommon::end_pick_box().
803: "</div>\n".
804: &Apache::loncommon::end_page());
805: }
806:
807: sub print_header {
808: my ($r,$origurl,$command) = @_;
809: my $location=&Apache::loncommon::lonhttpdurl("/adm");
810: my ($component_url);
811: my $helpdesk_link = '<a href="javascript:validate()">';
812: if ($command eq 'process') {
813: $helpdesk_link = '<a href="/adm/helpdesk">';
814: }
815: my %lt = &Apache::lonlocal::texthash (
816: login => 'Log-in help',
817: ask => 'Ask helpdesk',
818: getst => 'Getting started guide',
819: back => 'Back to last location',
820: headline => 'help/support',
821: );
822: my ($getstartlink,$reviewtext);
823: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
824: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
825: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
826: } else {
827: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
828: }
829: if ($origurl eq '') {
830: $origurl = 'javascript:history.go(-1)';
831: }
832: $r->print(<<END);
833: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
834: <td>
835: <fieldset>
836: <legend>
837: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
838: LON-CAPA $lt{'headline'}
839: </legend>
840: <table id="LC_helpmenu_links">
841: <tr>
842: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
843: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
844: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
845: </tr>
846: </table>
847: </fieldset>
848: </td>
849: <td width='5'> </td>
850: </tr>
851: <tr height='5'>
852: <td colspan='3' height='5'> </td>
853: </tr>
854: END
855: if ($command ne 'process') {
856: $r->print('
857: <tr>
858: <td colspan="3">'.$reviewtext.' '
859: .&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
860: .'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
861: .&mt('Contact your instructor instead.')
862: .'</font><br /><br />
863: </td>
864: </tr>');
865: }
866: $r->print('
867: </table>');
868: return;
869: }
870:
871: sub get_domain {
872: my $codedom;
873: if (exists($env{'form.codedom'})) {
874: $codedom = $env{'form.codedom'};
875: } elsif ($env{'request.course.id'}) {
876: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
877: } elsif ($env{'request.role.domain'}) {
878: $codedom = $env{'request.role.domain'};
879: } else {
880: $codedom = &Apache::lonnet::default_login_domain();
881: }
882: return $codedom;
883: }
884:
885: sub cleanup_html {
886: my ($incoming) = @_;
887: my $outgoing;
888: if ($incoming ne '') {
889: $outgoing = $incoming;
890: $outgoing =~ s/\#/#/g;
891: $outgoing =~ s/\&/&/g;
892: $outgoing =~ s/</</g;
893: $outgoing =~ s/>/>/g;
894: $outgoing =~ s/\(/(/g;
895: $outgoing =~ s/\)/)/g;
896: $outgoing =~ s/"/"/g;
897: $outgoing =~ s/'/'/g;
898: $outgoing =~ s/\$/$/g;
899: }
900: return $outgoing;
901: }
902:
903: 1;
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