1: #
2: # $Id: lonsupportreq.pm,v 1.63 2011/03/02 22:43:42 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::courseclassifier;
40: use LONCAPA qw(:DEFAULT :match);
41:
42:
43: sub handler {
44: my ($r) = @_;
45: &Apache::loncommon::content_type($r,'text/html');
46: $r->send_http_header;
47:
48: if ($r->header_only) {
49: return OK;
50: }
51: if ($r->uri eq '/adm/helpdesk') {
52: &Apache::lonlocal::get_language_handle($r);
53: }
54:
55: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
56: if ($r->uri eq '/adm/helpdesk') {
57: &Apache::lonacc::get_posted_cgi($r);
58: }
59: my $function = $env{'form.function'};
60: my $origurl = $env{'form.origurl'};
61: my $command = $env{'form.command'};
62:
63: if ($command eq 'process') {
64: &print_request_receipt($r,$origurl,$function);
65: } else {
66: &print_request_form($r,$origurl,$function);
67: }
68: return OK;
69: }
70:
71: sub print_request_form {
72: my ($r,$origurl,$function) = @_;
73: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
74: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
75: $formname,$public);
76: $function = &Apache::loncommon::get_users_function() if (!$function);
77: $ccode = '';
78: $os = $env{'browser.os'};
79: $browser = $env{'browser.type'};
80: $bversion = $env{'browser.version'};
81: $uhost = $env{'request.host'};
82: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
83: $public = 1;
84: } else {
85: $uname = $env{'user.name'};
86: $udom = $env{'user.domain'};
87: }
88: $uhome = $env{'user.home'};
89: $urole = $env{'request.role'};
90: $usec = $env{'request.course.sec'};
91: $cid = $env{'request.course.id'};
92: $formname = 'logproblem';
93: my $machine = &Apache::lonnet::absolute_url();
94: if ($origurl =~ m-^https?://-) {
95: $server = $origurl;
96: } else {
97: $server = $machine.$origurl;
98: }
99: my $showserver = $server;
100: $showserver =~ s/\?.*$//;
101: my %lt = &Apache::lonlocal::texthash (
102: email => 'The e-mail address you entered',
103: notv => 'is not a valid e-mail address',
104: rsub => 'You must include a subject',
105: rdes => 'You must include a description',
106: name => 'Name',
107: subm => 'Submit Request',
108: emad => 'Your e-mail address',
109: emac => 'Cc',
110: unme => 'username',
111: doma => 'domain',
112: entu => 'Enter the username you use to log-in to LON-CAPA',
113: chdo => 'Choose your LON-CAPA domain',
114: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
115: urlp => 'URL of page',
116: phon => 'Phone',
117: crsd => 'Course Details',
118: enin => 'Enter institutional course code',
119: pick => 'Pick',
120: enct => 'Enter course title',
121: secn => 'Section Number',
122: sele => 'Select',
123: titl => 'Title',
124: lsec => 'LON-CAPA sec',
125: subj => 'Subject',
126: detd => 'Detailed Description',
127: opfi => 'Optional file upload',
128: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
129: fini => 'Finish',
130: clfm => 'Clear Form',
131: );
132: my $scripttag = (<<"END");
133: function validate() {
134: if (validmail(document.logproblem.email) == false) {
135: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
136: return;
137: }
138: if (document.logproblem.subject.value == '') {
139: alert("$lt{'rsub'}.");
140: return;
141: }
142: if (document.logproblem.description.value == '') {
143: alert("$lt{'rdes'}.");
144: return;
145: }
146: document.logproblem.submit();
147: }
148:
149: END
150: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
151: if ($cid) {
152: $cdom = $env{'course.'.$cid.'.domain'};
153: $cnum = $env{'course.'.$cid.'.num'};
154: }
155: if ($cdom && $cnum) {
156: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
157: $ctitle = $csettings{'description'};
158: $ccode = $csettings{'internal.coursecode'};
159: $sectionlist = $csettings{'internal.sectionnums'};
160: }
161:
162: if ($env{'environment.permanentemail'}) {
163: $email = $env{'environment.permanentemail'};
164: } elsif ($env{'environment.critnotification'}) {
165: $email = $env{'environment.critnotification'};
166: } elsif ($env{'environment.notification'}) {
167: $email = $env{'environment.notification'};
168: }
169: if ($env{'environment.lastname'}) {
170: $lastname = $env{'environment.lastname'};
171: }
172: if ($env{'environment.firstname'}) {
173: $firstname = $env{'environment.firstname'};
174: }
175: my @sections = split(/,/,$sectionlist);
176: my %groupid;
177: foreach my $section (@sections) {
178: my ($sec,$grp) = split(/:/,$section);
179: $groupid{$sec} = $grp;
180: }
181: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
182: 'useremail','useraccount']);
183: if ($env{'form.origurl'} eq '/adm/createaccount') {
184: if ($email eq '') {
185: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
186: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
187: }
188: }
189: if ($uname eq '') {
190: if ($env{'form.useraccount'} =~ /^$match_username$/) {
191: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
192: }
193: }
194: }
195: my $codedom = &get_domain();
196: my $details_title;
197: if ($codedom) {
198: $details_title = '<br />('.$codedom.')';
199: }
200: my %coursecodes;
201: my %codes;
202: my @codetitles;
203: my %cat_titles;
204: my %cat_order;
205: my %idlist;
206: my %idnums;
207: my %idlist_titles;
208: my $caller = 'global';
209: my $totcodes = 0;
210: my $format_reply;
211: my $jscript = '';
212: my $loaditems = qq|
213: function initialize_codes() {
214: return;
215: }
216: |;
217: if ($cnum) {
218: $coursecodes{$cnum} = $ccode;
219: if ($ccode eq '') {
220: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
221: } else {
222: $coursecodes{$cnum} = $ccode;
223: $caller = $cnum;
224: $totcodes ++;
225: }
226: } else {
227: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
228: }
229: if ($totcodes > 0) {
230: if ($ccode eq '') {
231: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
232: if ($format_reply eq 'ok') {
233: my $numtypes = @codetitles;
234: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
235: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
236: my $longtitles_str = join('","',@{$longtitles});
237: my $allidlist = $idlist{$codetitles[0]};
238: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
239: $jscript .= $scripttext;
240: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
241: $loaditems = '';
242: }
243: }
244: }
245:
246: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
247: $loaditems.'</script>';
248: my %add_entries = (topmargin => "0",
249: marginheight => "0",
250: onLoad =>"initialize_codes()",);
251:
252:
253: $r->print(&Apache::loncommon::start_page('Support Request',$js,
254: { 'function' => $function,
255: 'add_entries' => \%add_entries,
256: 'only_body' => 1,}));
257: if ($r->uri eq '/adm/helpdesk') {
258: &print_header($r,$origurl);
259: }
260: my @css = ('LC_evenrow_value','LC_oddrow_value');
261: my $num = 1;
262: my $i = $num%2;
263: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
264: my $output = &Apache::lonhtmlcommon::start_pick_box().
265: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
266: my $fullname = '';
267: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
268: $fullname = "$firstname $lastname";
269: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
270: } else {
271: if (defined($firstname) && $firstname ne '') {
272: $fullname = $firstname;
273: } elsif (defined($lastname) && $lastname ne '') {
274: $fullname = " $lastname";
275: }
276: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
277: }
278: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
279: &Apache::lonhtmlcommon::row_closure()."\n";
280: $num ++;
281: $i = $num%2;
282: $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
283: '<input type="text" size="20" name="email" value="'.
284: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
285: &Apache::lonhtmlcommon::row_closure();
286: $num ++;
287: $i = $num%2;
288: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
289: $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
290: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
291: &Apache::lonhtmlcommon::row_closure();
292: $num ++;
293: $i = $num%2;
294: }
295: $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
296: my $udom_input = '<input type="hidden" name="udom" value="'.
297: &HTML::Entities::encode($udom,'"<>&').'" />';
298: my $uname_input = '<input type="hidden" name="uname" value="'.
299: &HTML::Entities::encode($uname,'"<>&').'" />';
300: if (($env{'user.name'} =~ /^$match_username$/) &&
301: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
302: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
303: } else {
304: my $udomform = '';
305: my $unameform = '';
306: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
307: $output .= $lt{'entu'};
308: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
309: $output .= $lt{'chdo'};
310: } else {
311: $output .= $lt{'entr'};
312: }
313: $output .= '<br />';
314: if (!$public) {
315: if ($env{'user.domain'} =~ /^$match_domain$/) {
316: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
317: } elsif ($env{'user.name'} =~ /^$match_username$/) {
318: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
319: }
320: }
321: if ($udomform eq '') {
322: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
323: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
324: }
325: if ($unameform eq '') {
326: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
327: }
328: $output .= $unameform.$udomform;
329: }
330: $output .= &Apache::lonhtmlcommon::row_closure();
331: $num ++;
332: $i = $num%2;
333: $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
334: $showserver.'<input type="hidden" name="sourceurl" value="'.
335: &HTML::Entities::encode($server,'"<>&').'" />'.
336: &Apache::lonhtmlcommon::row_closure().
337: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
338: '<input type="text" size="15" name="phone" /><br />'.
339: &Apache::lonhtmlcommon::row_closure();
340: $num ++;
341: $i = $num%2;
342: $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
343: if ($cnum) {
344: if ($coursecodes{$cnum}) {
345: foreach my $item (@codetitles) {
346: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
347: }
348: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
349: } else {
350: $output .= $lt{'enin'}.':
351: <input type="text" name="coursecode" size="15" value="" />';
352: }
353: } else {
354: if ($totcodes > 0) {
355: my $numtitles = @codetitles;
356: if ($numtitles == 0) {
357: $output .= $lt{'enin'}.':
358: <input type="text" name="coursecode" size="15" value="" />';
359: } else {
360: my @standardnames = &Apache::loncommon::get_standard_codeitems();
361: my $lasttitle = $numtitles;
362: if ($numtitles > 4) {
363: $lasttitle = 4;
364: }
365: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
366: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
367: ' <option value="-1" />'.$lt{'sele'}."\n";
368: my @items = ();
369: my @longitems = ();
370: if ($idlist{$codetitles[0]} =~ /","/) {
371: @items = split(/","/,$idlist{$codetitles[0]});
372: } else {
373: $items[0] = $idlist{$codetitles[0]};
374: }
375: if (defined($idlist_titles{$codetitles[0]})) {
376: if ($idlist_titles{$codetitles[0]} =~ /","/) {
377: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
378: } else {
379: $longitems[0] = $idlist_titles{$codetitles[0]};
380: }
381: for (my $i=0; $i<@longitems; $i++) {
382: if ($longitems[$i] eq '') {
383: $longitems[$i] = $items[$i];
384: }
385: }
386: } else {
387: @longitems = @items;
388: }
389: for (my $i=0; $i<@items; $i++) {
390: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
391: }
392: $output .= '</select></td>';
393: for (my $i=1; $i<$numtitles; $i++) {
394: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
395: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
396: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
397: '</select>'."\n".
398: '</td>'."\n";
399: }
400: $output .= '</tr></table>';
401: if ($numtitles > 4) {
402: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
403: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
404: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
405: '</select>'."\n";
406: }
407: }
408: } else {
409: $output .= $lt{'enin'}.':
410: <input type="text" name="coursecode" size="15" value="" />';
411: }
412: }
413: if ($ctitle) {
414: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
415: '<input type="hidden" name="title" value="'.
416: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
417: } else {
418: $output .= '<br />'.$lt{'enct'}.':
419: <input type="text" name="title" size="25" value="" />'."\n";
420: }
421: $output .= &Apache::lonhtmlcommon::row_closure();
422: $num ++;
423: $i = $num%2;
424: $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
425: if ($sectionlist) {
426: $output .= "<select name=\"section\"\n>".
427: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
428: foreach my $id (sort(keys(%groupid))) {
429: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
430: $output .= " <option value=".
431: &HTML::Entities::encode($id,'"<>&').
432: " >$id</option>\n";
433: } else {
434: $output .= " <option value=".
435: &HTML::Entities::encode($id,'"<>&').
436: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
437: }
438: }
439: $output .= "</select>";
440: } else {
441: $output .= '<input type="text" name="section" size="10" />';
442: }
443: $output .= &Apache::lonhtmlcommon::row_closure();
444: $num ++;
445: $i = $num%2;
446: $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
447: ' <input type="text" size="40" name="subject" />'."\n".
448: &Apache::lonhtmlcommon::row_closure().
449: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
450: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
451: &Apache::lonhtmlcommon::row_closure();
452: $num ++;
453: $i = $num%2;
454: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
455: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
456: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
457: &Apache::lonhtmlcommon::row_closure();
458: $num ++;
459: $i = $num%2;
460: }
461: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
462: $output .= <<END;
463: <table border="0" cellpadding="8" cellspacing="0">
464: <tr>
465: <td>
466: <input type="hidden" name="command" value="process" />
467: <input type="button" value="$lt{'subm'}" onclick="validate()" />
468: </td>
469: <td> </td>
470: <td>
471: <input type="reset" value="$lt{'clfm'}" />
472: </td>
473: </tr>
474: </table>
475: END
476: $output .= &Apache::lonhtmlcommon::row_closure(1);
477: $output .= &Apache::lonhtmlcommon::end_pick_box();
478: $r->print(<<END);
479: $output
480: </form>
481: <br />
482: END
483: $r->print(&Apache::loncommon::end_page());
484: return;
485: }
486:
487: sub print_request_receipt {
488: my ($r,$url,$function) = @_;
489: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
490: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
491: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
492: my @cookievars = ('lonID');
493:
494: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
495: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
496: my $defdom = &get_domain();
497: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
498: $defdom,$origmail);
499: my $from = $admin;
500: my $bcc;
501: my %domconfig =
502: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
503: if (ref($domconfig{'contacts'}) eq 'HASH') {
504: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
505: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
506: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
507: if ($bccmail ne '') {
508: my @bccs = split(/,/,$bccmail);
509: my @ok_bccs;
510: foreach my $bcc (@bccs) {
511: $bcc =~ s/^\s+//g;
512: $bcc =~ s/\s+$//g;
513: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
514: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
515: push(@ok_bccs,$bcc);
516: }
517: }
518: }
519: if (@ok_bccs > 0) {
520: $bcc = join(', ',@ok_bccs);
521: }
522: }
523: }
524: }
525: }
526: my $reporttime = &Apache::lonlocal::locallocaltime(time);
527: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
528:
529: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
530: my $coursecode = $env{'form.coursecode'};
531: if ($coursecode eq '') {
532: my $totcodes = 0;
533: my %coursecodes;
534: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
535: my @standardnames = &Apache::loncommon::get_standard_codeitems();
536: if ($totcodes > 0) {
537: $coursecode = &Apache::courseclassifier::instcode_from_selectors($defdom);
538: }
539: if ($coursecode eq '') {
540: foreach my $item (@standardnames) {
541: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
542: $coursecode .= $env{'form.'.$item};
543: }
544: }
545: }
546: }
547: my %lt = &Apache::lonlocal::texthash (
548: username => 'Name',
549: email => 'E-mail',
550: cc => 'Cc',
551: user => 'Username/domain',
552: phone => 'Phone',
553: crsi => 'Course Information',
554: subject => 'Subject',
555: description => 'Description',
556: sourceurl => 'URL',
557: date => 'Date/Time',
558: secn => 'Section',
559: asup => 'A support request has been sent to',
560: warn => 'Warning: Problem with support e-mail address',
561: your => 'Your support request contained the following information',
562: sect => 'section',
563: info => 'Information supplied',
564: adin => 'Additional information recorded',
565: );
566:
567: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
568: if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
569: my @ccs;
570: if ($env{'form.cc'} =~ /,/) {
571: @ccs = split(/,/,$env{'form.cc'});
572: } else {
573: $env{'form.cc'} =~ s/^\s+//;
574: $env{'form.cc'} =~ s/\s+$//;
575: @ccs = $env{'form.cc'};
576: }
577: foreach my $cc (@ccs) {
578: $cc =~ s/^\s+//g;
579: $cc =~ s/\s+$//g;
580: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
581: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
582: push(@ok_ccs,$cc);
583: }
584: } elsif ($cc ne '') {
585: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
586: push(@bad_ccs,$cc);
587: }
588: }
589: }
590: if (@ok_ccs > 0) {
591: $okcclist = join(', ',@ok_ccs);
592: }
593: if (@bad_ccs == 1) {
594: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
595: } elsif (@bad_ccs > 1) {
596: my $bad_cc_string = join(', ',@bad_ccs);
597: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
598: }
599: }
600: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
601: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
602: my $supportmsg = <<END;
603: $lt{'username'}: $env{'form.username'}
604: $lt{'email'}: $env{'form.email'}
605: $lt{'cc'}: $okcclist
606: $lt{'user'}: $env{'form.user'}
607: $lt{'phone'}: $env{'form.phone'}
608: $lt{'crsi'}: $env{'form.crsi'}
609: $lt{'subject'}: $env{'form.subject'}
610: $lt{'description'}: $env{'form.description'}
611: $lt{'sourceurl'}: $env{'form.sourceurl'}
612: $lt{'date'}: $reporttime
613:
614: END
615: my $displaymsg;
616: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
617: if ($env{'form.'.$item} ne '') {
618: if ($item eq 'description') {
619: my $descrip = $env{'form.description'};
620: $descrip = &cleanup_html($descrip);
621: $descrip =~ s|[\n\r\f]|<br />|g;
622: $displaymsg .=
623: '<span class="LC_helpform_receipt_cat">'.
624: "$lt{$item}</span>: $descrip<br />\n";
625: } elsif ($item eq 'sourceurl') {
626: my $showurl = $env{'form.sourceurl'};
627: $showurl =~ s/\?.*$//;
628: $showurl = &cleanup_html($showurl);
629: $displaymsg .=
630: '<span class="LC_helpform_receipt_cat">'.
631: "$lt{$item}</span>: $showurl<br />\n";
632: } elsif ($item eq 'cc') {
633: $displaymsg .=
634: '<span class="LC_helpform_receipt_cat">'.
635: "$lt{$item}</span>: $okcclist<br />\n";
636: } else {
637: my $showitem = $env{'form.'.$item};
638: $showitem = &cleanup_html($showitem);
639: $displaymsg .=
640: '<span class="LC_helpform_receipt_cat">'.
641: "$lt{$item}</span>: $showitem<br />\n";
642: }
643: }
644: }
645: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
646: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
647:
648: my $start_page =
649: &Apache::loncommon::start_page('Support request recorded',undef,
650: {'function' => $function,
651: 'add_entries' => {
652: topmargin => "0",
653: marginheight => "0",
654: },
655: 'only_body' => 1,});
656:
657: $r->print(<<"END");
658: $start_page
659: <form name="logproblem">
660: <input type="hidden" name="command" value="result" />
661: </form>
662: END
663: if ($r->uri eq '/adm/helpdesk') {
664: &print_header($r,$url,'process');
665: }
666: my $bad_email = 0;
667: if ($to =~ /,/) {
668: my @ok_email;
669: foreach my $email (split(/,/,$to)) {
670: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
671: if (!grep(/^\Q$email\E$/,@ok_email)) {
672: push(@ok_email,$email);
673: }
674: }
675: }
676: if (@ok_email > 0) {
677: $to = join(',',@ok_email);
678: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
679: $to = $admin;
680: } else {
681: $bad_email = 1;
682: }
683: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
684: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
685: $to = $admin;
686: } else {
687: $bad_email = 1;
688: }
689: }
690: if ($bad_email) {
691: $r->print('
692: <h3>'.$lt{'warn'}.'</h3>'.
693: &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
694: $to = 'helpdesk@lon-capa.org';
695: } else {
696: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
697: }
698: if (defined($env{'form.email'})) {
699: $env{'form.email'} =~ s/^\s+//;
700: $env{'form.email'} =~ s/\s+$//;
701: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
702: $from = $env{'form.email'};
703: }
704: }
705:
706: if (defined($env{'form.cc'})) {
707: if ($badccmsg) {
708: $displaymsg .= $badccmsg;
709: }
710: }
711:
712: my $subject = $env{'form.subject'};
713: $subject =~ s/(`)/'/g;
714: $subject =~ s/\$/\(\$\)/g;
715: $supportmsg =~ s/(`)/'/g;
716: $supportmsg =~ s/\$/\(\$\)/g;
717: $displaymsg =~ s/(`)/'/g;
718: $displaymsg =~ s/\$/\(\$\)/g;
719: my $fname;
720:
721: my $attachmentpath = '';
722: my $attachmentsize = '';
723: if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
724: && ($env{'user.domain'} ne 'public')) {
725: if ($env{'form.screenshot.filename'}) {
726: $attachmentsize = length($env{'form.screenshot'});
727: if ($attachmentsize > 131072) {
728: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
729: } else {
730: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
731: }
732: }
733: }
734:
735: my %cookies;
736: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
737: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
738: $cookies{'lonID'} = $1;
739: }
740:
741: if ($attachmentpath =~ m-/([^/]+)$-) {
742: $fname = $1;
743: $displaymsg .= '<br />'
744: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
745: ,'<span class="LC_filename">'.$fname.'<span>'
746: ,$attachmentsize
747: ,$env{'user.name'}.':'.$env{'user.domain'}
748: );
749: $supportmsg .= "\n";
750: foreach my $var (@cookievars) {
751: $supportmsg .= "$var: $cookies{$var}\n";
752: }
753: foreach my $var(@ENVvars) {
754: $supportmsg .= "$var: $ENV{$var}\n";
755: }
756: foreach my $var (@envvars) {
757: $supportmsg .= "$var: $env{$var}\n";
758: }
759: }
760:
761: my $msg = MIME::Lite->new(
762: From => $from,
763: To => $to,
764: Subject => $subject,
765: Type =>'TEXT',
766: Data => $supportmsg,
767: );
768: if (@ok_ccs > 0) {
769: my $cc_string = join(', ',@ok_ccs);
770: $msg->add("Cc" => $cc_string);
771: }
772: if ($bcc ne '') {
773: $msg->add("Bcc" => $bcc);
774: }
775: $msg->add('Content-type','text/plain; charset=UTF-8');
776:
777: if ($attachmentpath) {
778: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
779: $msg->attach(Type => $type,
780: Path => $attachmentpath,
781: Filename => $fname
782: );
783:
784: } else {
785: my $envdata = '';
786: foreach my $var (@cookievars) {
787: $envdata .= "$var: $cookies{$var}\n";
788: }
789: foreach my $var (@ENVvars) {
790: $envdata .= "$var: $ENV{$var}\n";
791: }
792: foreach my $var (@envvars) {
793: $envdata .= "$var: $env{$var}\n";
794: }
795: foreach my $var (@loncvars) {
796: $envdata .= "$var: $env{$var}\n";
797: }
798: $msg->attach(Type => 'TEXT',
799: Data => $envdata);
800: }
801:
802: ### Send it:
803: $msg->send('sendmail');
804:
805: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
806: unlink($attachmentpath);
807: }
808: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
809: $r->print('<div style="width:620px;">'.
810: &Apache::lonhtmlcommon::start_pick_box().
811: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
812: &Apache::lonhtmlcommon::row_closure().
813: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
814: my $envmsg;
815: foreach my $var (@cookievars) {
816: if ($cookies{$var} ne '') {
817: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
818: $var.'</span>: '.$cookies{$var}.', ';
819: }
820: }
821: foreach my $var (@ENVvars) {
822: if ($ENV{$var} ne '') {
823: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
824: $var.'</span>: '.$ENV{$var}.', ';
825: }
826: }
827: foreach my $var (@envvars) {
828: if ($env{$var} ne '') {
829: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
830: $var.'</span>: '.$env{$var}.', ';
831: }
832: }
833: $envmsg =~ s/, $//;
834: $r->print($envmsg."\n".
835: &Apache::lonhtmlcommon::row_closure(1)."\n".
836: &Apache::lonhtmlcommon::end_pick_box().
837: "</div>\n".
838: &Apache::loncommon::end_page());
839: }
840:
841: sub print_header {
842: my ($r,$origurl,$command) = @_;
843: my $location=&Apache::loncommon::lonhttpdurl("/adm");
844: my ($component_url);
845: my $helpdesk_link = '<a href="javascript:validate()">';
846: if ($command eq 'process') {
847: $helpdesk_link = '<a href="/adm/helpdesk">';
848: }
849: my %lt = &Apache::lonlocal::texthash (
850: login => 'Log-in help',
851: ask => 'Ask helpdesk',
852: getst => 'Getting started guide',
853: back => 'Back to last location',
854: headline => 'help/support',
855: );
856: my ($getstartlink,$reviewtext);
857: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
858: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
859: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
860: } else {
861: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
862: }
863: if ($origurl eq '') {
864: $origurl = 'javascript:history.go(-1)';
865: }
866: $r->print(<<END);
867: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
868: <td>
869: <fieldset>
870: <legend>
871: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
872: LON-CAPA $lt{'headline'}
873: </legend>
874: <table id="LC_helpmenu_links">
875: <tr>
876: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
877: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
878: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
879: </tr>
880: </table>
881: </fieldset>
882: </td>
883: <td width='5'> </td>
884: </tr>
885: <tr height='5'>
886: <td colspan='3' height='5'> </td>
887: </tr>
888: END
889: if ($command ne 'process') {
890: $r->print('
891: <tr>
892: <td colspan="3">'.$reviewtext.' '
893: .&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
894: .'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
895: .&mt('Contact your instructor instead.')
896: .'</font><br /><br />
897: </td>
898: </tr>');
899: }
900: $r->print('
901: </table>');
902: return;
903: }
904:
905: sub get_domain {
906: my $codedom;
907: if (exists($env{'form.codedom'})) {
908: $codedom = $env{'form.codedom'};
909: } elsif ($env{'request.course.id'}) {
910: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
911: } elsif ($env{'request.role.domain'}) {
912: $codedom = $env{'request.role.domain'};
913: } else {
914: $codedom = &Apache::lonnet::default_login_domain();
915: }
916: return $codedom;
917: }
918:
919: sub cleanup_html {
920: my ($incoming) = @_;
921: my $outgoing;
922: if ($incoming ne '') {
923: $outgoing = $incoming;
924: $outgoing =~ s/\#/#/g;
925: $outgoing =~ s/\&/&/g;
926: $outgoing =~ s/</</g;
927: $outgoing =~ s/>/>/g;
928: $outgoing =~ s/\(/(/g;
929: $outgoing =~ s/\)/)/g;
930: $outgoing =~ s/"/"/g;
931: $outgoing =~ s/'/'/g;
932: $outgoing =~ s/\$/$/g;
933: }
934: return $outgoing;
935: }
936:
937: 1;
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