1: #
2: # $Id: lonsupportreq.pm,v 1.70 2013/01/04 16:57:38 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::lonauth();
40: use Apache::courseclassifier;
41: use LONCAPA qw(:DEFAULT :match);
42: use HTML::Entities;
43:
44: sub handler {
45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
58: &Apache::lonacc::get_posted_cgi($r);
59: }
60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
69: my $origurl = $env{'form.origurl'};
70: $origurl =~ s{^https?://}{};
71: $origurl =~ s/(`)//g;
72: $origurl =~ s/\$/\(\$\)/g;
73: my $command = $env{'form.command'};
74:
75: if ($command eq 'process') {
76: &print_request_receipt($r,$origurl,$function);
77: } else {
78: &print_request_form($r,$origurl,$function);
79: }
80: return OK;
81: }
82:
83: sub print_request_form {
84: my ($r,$origurl,$function) = @_;
85: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
86: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
87: $formname,$public,$homeserver);
88: $function = &Apache::loncommon::get_users_function() if (!$function);
89: $ccode = '';
90: $os = $env{'browser.os'};
91: $browser = $env{'browser.type'};
92: $bversion = $env{'browser.version'};
93: $uhost = $env{'request.host'};
94: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
95: $public = 1;
96: } else {
97: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
98: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
99: $env{'user.domain'});
100: if ($homeserver eq 'no_host') {
101: undef($homeserver);
102: } else {
103: $uname = $env{'user.name'};
104: $udom = $env{'user.domain'};
105: }
106: }
107: }
108: if ($homeserver) {
109: $uhome = $env{'user.home'};
110: $urole = $env{'request.role'};
111: $usec = $env{'request.course.sec'};
112: $cid = $env{'request.course.id'};
113: }
114: $formname = 'logproblem';
115: my $machine = &Apache::lonnet::absolute_url();
116: my $sourceurl = $machine.$origurl;
117: $server = $machine.&cleanup_html($origurl);
118: $server =~ s/\?.*$//;
119: my %lt = &Apache::lonlocal::texthash (
120: email => 'The e-mail address you entered',
121: notv => 'is not a valid e-mail address',
122: rsub => 'You must include a subject',
123: rdes => 'You must include a description',
124: name => 'Name',
125: subm => 'Submit Request',
126: emad => 'Your e-mail address',
127: emac => 'Cc',
128: unme => 'username',
129: doma => 'domain',
130: entu => 'Enter the username you use to log-in to LON-CAPA',
131: chdo => 'Choose your LON-CAPA domain',
132: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
133: urlp => 'URL of page',
134: phon => 'Phone',
135: crsd => 'Course Details',
136: enin => 'Enter institutional course code',
137: pick => 'Pick',
138: enct => 'Enter course title',
139: secn => 'Section Number',
140: sele => 'Select',
141: titl => 'Title',
142: lsec => 'LON-CAPA sec',
143: subj => 'Subject',
144: detd => 'Detailed Description',
145: opfi => 'Optional file upload',
146: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
147: fini => 'Finish',
148: clfm => 'Clear Form',
149: );
150: my $scripttag = (<<"END");
151: function validate() {
152: if (validmail(document.logproblem.email) == false) {
153: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
154: return;
155: }
156: if (document.logproblem.subject.value == '') {
157: alert("$lt{'rsub'}.");
158: return;
159: }
160: if (document.logproblem.description.value == '') {
161: alert("$lt{'rdes'}.");
162: return;
163: }
164: document.logproblem.submit();
165: }
166:
167: END
168: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
169: if ($cid) {
170: $cdom = $env{'course.'.$cid.'.domain'};
171: $cnum = $env{'course.'.$cid.'.num'};
172: }
173: if ($cdom && $cnum) {
174: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
175: $ctitle = $csettings{'description'};
176: $ccode = $csettings{'internal.coursecode'};
177: $sectionlist = $csettings{'internal.sectionnums'};
178: }
179:
180: if ($homeserver) {
181: if ($env{'environment.permanentemail'}) {
182: $email = $env{'environment.permanentemail'};
183: } elsif ($env{'environment.critnotification'}) {
184: $email = $env{'environment.critnotification'};
185: } elsif ($env{'environment.notification'}) {
186: $email = $env{'environment.notification'};
187: }
188: if ($env{'environment.lastname'}) {
189: $lastname = $env{'environment.lastname'};
190: }
191: if ($env{'environment.firstname'}) {
192: $firstname = $env{'environment.firstname'};
193: }
194: }
195: my @sections = split(/,/,$sectionlist);
196: my %groupid;
197: foreach my $section (@sections) {
198: my ($sec,$grp) = split(/:/,$section);
199: $groupid{$sec} = $grp;
200: }
201: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
202: 'useremail','useraccount']);
203: if ($env{'form.origurl'} eq '/adm/createaccount') {
204: if ($email eq '') {
205: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
206: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
207: }
208: }
209: if ($uname eq '') {
210: if ($env{'form.useraccount'} =~ /^$match_username$/) {
211: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
212: }
213: }
214: }
215: my $codedom = &get_domain();
216: my $details_title;
217: if ($codedom) {
218: $details_title = '<br />('.$codedom.')';
219: }
220: my %coursecodes;
221: my %codes;
222: my @codetitles;
223: my %cat_titles;
224: my %cat_order;
225: my %idlist;
226: my %idnums;
227: my %idlist_titles;
228: my $caller = 'global';
229: my $totcodes = 0;
230: my $format_reply;
231: my $jscript = '';
232: my $loaditems = qq|
233: function initialize_codes() {
234: return;
235: }
236: |;
237: if ($cnum) {
238: $coursecodes{$cnum} = $ccode;
239: if ($ccode eq '') {
240: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
241: } else {
242: $coursecodes{$cnum} = $ccode;
243: $caller = $cnum;
244: $totcodes ++;
245: }
246: } else {
247: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
248: }
249: if ($totcodes > 0) {
250: if ($ccode eq '') {
251: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
252: if ($format_reply eq 'ok') {
253: my $numtypes = @codetitles;
254: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
255: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
256: my $longtitles_str = join('","',@{$longtitles});
257: my $allidlist = $idlist{$codetitles[0]};
258: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
259: $jscript .= $scripttext;
260: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
261: $loaditems = '';
262: }
263: }
264: }
265:
266: my $js = <<"ENDJS";
267: <script type="text/javascript">
268: // <![CDATA[
269: $scripttag
270: $jscript
271: $loaditems
272: // ]]>
273: </script>
274: ENDJS
275: my %add_entries = (
276: style => "margin-top:0px;margin-bottom:0px;",
277: onload => "initialize_codes();",
278: );
279:
280:
281: $r->print(&Apache::loncommon::start_page('Support Request',$js,
282: { 'function' => $function,
283: 'add_entries' => \%add_entries,
284: 'only_body' => 1,}));
285: if ($r->uri eq '/adm/helpdesk') {
286: &print_header($r,$origurl);
287: }
288: my @css = ('LC_evenrow_value','LC_oddrow_value');
289: my $num = 1;
290: my $i = $num%2;
291: my $formtype;
292: if ($homeserver) {
293: $formtype = ' enctype="multipart/form-data"';
294: }
295: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
296: my $output = &Apache::lonhtmlcommon::start_pick_box().
297: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
298: my $fullname = '';
299: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
300: $fullname = "$firstname $lastname";
301: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
302: } else {
303: if (defined($firstname) && $firstname ne '') {
304: $fullname = $firstname;
305: } elsif (defined($lastname) && $lastname ne '') {
306: $fullname = " $lastname";
307: }
308: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
309: }
310: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
311: &Apache::lonhtmlcommon::row_closure()."\n";
312: $num ++;
313: $i = $num%2;
314: $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
315: '<input type="text" size="20" name="email" value="'.
316: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
317: &Apache::lonhtmlcommon::row_closure();
318: $num ++;
319: $i = $num%2;
320: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
321: if ($homeserver) {
322: $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
323: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
324: &Apache::lonhtmlcommon::row_closure();
325: $num ++;
326: $i = $num%2;
327: }
328: }
329: $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
330: my $udom_input = '<input type="hidden" name="udom" value="'.
331: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
332: my $uname_input = '<input type="hidden" name="uname" value="'.
333: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
334: if (($env{'user.name'} =~ /^$match_username$/) &&
335: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
336: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
337: } else {
338: my $udomform = '';
339: my $unameform = '';
340: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
341: $output .= $lt{'entu'};
342: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
343: $output .= $lt{'chdo'};
344: } else {
345: $output .= $lt{'entr'};
346: }
347: $output .= '<br />'."\n";
348: if (!$public) {
349: if ($env{'user.domain'} =~ /^$match_domain$/) {
350: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
351: } elsif ($env{'user.name'} =~ /^$match_username$/) {
352: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
353: }
354: }
355: if ($udomform eq '') {
356: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
357: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
358: }
359: if ($unameform eq '') {
360: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
361: }
362: $output .= $unameform.$udomform;
363: }
364: $output .= &Apache::lonhtmlcommon::row_closure();
365: $num ++;
366: $i = $num%2;
367: $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
368: $server."\n".'<input type="hidden" name="sourceurl" value="'.
369: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
370: &Apache::lonhtmlcommon::row_closure().
371: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
372: '<input type="text" size="15" name="phone" /><br />'."\n".
373: &Apache::lonhtmlcommon::row_closure();
374: $num ++;
375: $i = $num%2;
376: $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
377: if ($cnum) {
378: if ($coursecodes{$cnum}) {
379: foreach my $item (@codetitles) {
380: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
381: }
382: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'."\n";
383: } else {
384: $output .= $lt{'enin'}.':
385: <input type="text" name="coursecode" size="15" value="" />'."\n";
386: }
387: } else {
388: if ($totcodes > 0) {
389: my $numtitles = @codetitles;
390: if ($numtitles == 0) {
391: $output .= $lt{'enin'}.':
392: <input type="text" name="coursecode" size="15" value="" />'."\n";
393: } else {
394: my @standardnames = &Apache::loncommon::get_standard_codeitems();
395: my $lasttitle = $numtitles;
396: if ($numtitles > 4) {
397: $lasttitle = 4;
398: }
399: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
400: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
401: ' <option value="-1">'.$lt{'sele'}."</option>\n";
402: my @items = ();
403: my @longitems = ();
404: if ($idlist{$codetitles[0]} =~ /","/) {
405: @items = split(/","/,$idlist{$codetitles[0]});
406: } else {
407: $items[0] = $idlist{$codetitles[0]};
408: }
409: if (defined($idlist_titles{$codetitles[0]})) {
410: if ($idlist_titles{$codetitles[0]} =~ /","/) {
411: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
412: } else {
413: $longitems[0] = $idlist_titles{$codetitles[0]};
414: }
415: for (my $i=0; $i<@longitems; $i++) {
416: if ($longitems[$i] eq '') {
417: $longitems[$i] = $items[$i];
418: }
419: }
420: } else {
421: @longitems = @items;
422: }
423: for (my $i=0; $i<@items; $i++) {
424: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
425: }
426: $output .= '</select></td>';
427: for (my $i=1; $i<$numtitles; $i++) {
428: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
429: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
430: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
431: '</select>'."\n".
432: '</td>'."\n";
433: }
434: $output .= '</tr></table>';
435: if ($numtitles > 4) {
436: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
437: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
438: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
439: '</select>'."\n";
440: }
441: }
442: } else {
443: $output .= $lt{'enin'}.':
444: <input type="text" name="coursecode" size="15" value="" />'."\n";
445: }
446: }
447: if ($ctitle) {
448: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
449: '<input type="hidden" name="title" value="'.
450: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
451: } else {
452: $output .= '<br />'.$lt{'enct'}.':
453: <input type="text" name="title" size="25" value="" />'."\n";
454: }
455: $output .= &Apache::lonhtmlcommon::row_closure();
456: $num ++;
457: $i = $num%2;
458: $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
459: if ($sectionlist) {
460: $output .= "<select name=\"section\"\n>".
461: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
462: foreach my $id (sort(keys(%groupid))) {
463: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
464: $output .= " <option value=".
465: &HTML::Entities::encode($id,'"<>&').
466: " >$id</option>\n";
467: } else {
468: $output .= " <option value=".
469: &HTML::Entities::encode($id,'"<>&').
470: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
471: }
472: }
473: $output .= "</select>";
474: } else {
475: $output .= '<input type="text" name="section" size="10" />'."\n";
476: }
477: $output .= &Apache::lonhtmlcommon::row_closure();
478: $num ++;
479: $i = $num%2;
480: $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
481: ' <input type="text" size="40" name="subject" />'."\n".
482: &Apache::lonhtmlcommon::row_closure().
483: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
484: ' <textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
485: '</textarea>'."\n".
486: &Apache::lonhtmlcommon::row_closure();
487: $num ++;
488: $i = $num%2;
489: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
490: if ($homeserver) {
491: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
492: ' <input type="file" name="screenshot" size="20" /><br />'.
493: "\n".$lt{'uplf'}."\n".
494: &Apache::lonhtmlcommon::row_closure();
495: $num ++;
496: $i = $num%2;
497: }
498: } else {
499: my $lonhost = $r->dir_config('lonHostID');
500: my ($captchaform,$error) =
501: &Apache::loncommon::captcha_display('login',$lonhost);
502: if ($captchaform) {
503: $output .= &Apache::lonhtmlcommon::row_title(&mt('Validation'),undef,
504: $css[$i])."\n".
505: $captchaform."\n".
506: &Apache::lonhtmlcommon::row_closure();
507: $num ++;
508: $i = $num%2;
509: }
510: }
511: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
512: $output .= <<END;
513: <table border="0" cellpadding="8" cellspacing="0">
514: <tr>
515: <td>
516: <input type="hidden" name="command" value="process" />
517: <input type="button" value="$lt{'subm'}" onclick="validate()" />
518: </td>
519: <td> </td>
520: <td>
521: <input type="reset" value="$lt{'clfm'}" />
522: </td>
523: </tr>
524: </table>
525: END
526: $output .= &Apache::lonhtmlcommon::row_closure(1);
527: $output .= &Apache::lonhtmlcommon::end_pick_box();
528: $r->print(<<END);
529: $output
530: </form>
531: <br />
532: END
533: $r->print(&Apache::loncommon::end_page());
534: return;
535: }
536:
537: sub print_request_receipt {
538: my ($r,$url,$function) = @_;
539: my $public;
540: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
541: $public = 1;
542: }
543: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
544: my $lonhost = $r->dir_config('lonHostID');
545: my ($captcha_chk,$captcha_error) =
546: &Apache::loncommon::captcha_response('login',$lonhost);
547: if ($captcha_chk != 1) {
548: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
549: {'function' => $function,
550: 'add_entries' => {
551: topmargin => "0",
552: marginheight => "0",
553: },
554: 'only_body' => 1,}));
555: if ($r->uri eq '/adm/helpdesk') {
556: &print_header($r,$url,'process');
557: }
558: $r->print('<h3>'.&mt('Support request failed').'</h3>'.
559: '<span class="LC_error">'.
560: &mt('Validation of the code you entered failed.').
561: &Apache::loncommon::end_page());
562: return;
563: }
564: }
565: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
566: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
567: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
568: my @cookievars = ('lonID');
569:
570: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
571: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
572: my $defdom = &get_domain();
573: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
574: $defdom,$origmail);
575: my $from = $admin;
576: my $bcc;
577: my %domconfig =
578: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
579: if (ref($domconfig{'contacts'}) eq 'HASH') {
580: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
581: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
582: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
583: if ($bccmail ne '') {
584: my @bccs = split(/,/,$bccmail);
585: my @ok_bccs;
586: foreach my $bcc (@bccs) {
587: $bcc =~ s/^\s+//g;
588: $bcc =~ s/\s+$//g;
589: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
590: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
591: push(@ok_bccs,$bcc);
592: }
593: }
594: }
595: if (@ok_bccs > 0) {
596: $bcc = join(', ',@ok_bccs);
597: }
598: }
599: }
600: }
601: }
602: my $reporttime = &Apache::lonlocal::locallocaltime(time);
603: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
604:
605: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
606: my $coursecode = $env{'form.coursecode'};
607: if ($coursecode eq '') {
608: my $totcodes = 0;
609: my %coursecodes;
610: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
611: my @standardnames = &Apache::loncommon::get_standard_codeitems();
612: if ($totcodes > 0) {
613: my $noregexps = 1;
614: $coursecode =
615: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
616: }
617: if ($coursecode eq '') {
618: foreach my $item (@standardnames) {
619: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
620: $coursecode .= $env{'form.'.$item};
621: }
622: }
623: }
624: }
625: my %lt = &Apache::lonlocal::texthash (
626: username => 'Name',
627: email => 'E-mail',
628: cc => 'Cc',
629: user => 'Username/domain',
630: phone => 'Phone',
631: crsi => 'Course Information',
632: subject => 'Subject',
633: description => 'Description',
634: sourceurl => 'URL',
635: date => 'Date/Time',
636: secn => 'Section',
637: warn => 'Warning: Problem with support e-mail address',
638: your => 'Your support request contained the following information',
639: sect => 'section',
640: info => 'Information supplied',
641: adin => 'Additional information recorded',
642: );
643:
644: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$public,$homeserver);
645: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
646: $public = 1;
647: } else {
648: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
649: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
650: $env{'user.domain'});
651: }
652: }
653:
654: if (($homeserver) && (defined($env{'form.cc'}))) {
655: my @ccs;
656: if ($env{'form.cc'} =~ /,/) {
657: @ccs = split(/,/,$env{'form.cc'});
658: } else {
659: $env{'form.cc'} =~ s/^\s+//;
660: $env{'form.cc'} =~ s/\s+$//;
661: @ccs = $env{'form.cc'};
662: }
663: foreach my $cc (@ccs) {
664: $cc =~ s/^\s+//g;
665: $cc =~ s/\s+$//g;
666: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
667: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
668: push(@ok_ccs,$cc);
669: }
670: } elsif ($cc ne '') {
671: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
672: push(@bad_ccs,$cc);
673: }
674: }
675: }
676: if (@ok_ccs > 0) {
677: $okcclist = join(', ',@ok_ccs);
678: }
679: if (@bad_ccs == 1) {
680: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
681: } elsif (@bad_ccs > 1) {
682: my $bad_cc_string = join(', ',@bad_ccs);
683: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
684: }
685: }
686: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
687: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
688: my $supportmsg = <<END;
689: $lt{'username'}: $env{'form.username'}
690: $lt{'email'}: $env{'form.email'}
691: $lt{'cc'}: $okcclist
692: $lt{'user'}: $env{'form.user'}
693: $lt{'phone'}: $env{'form.phone'}
694: $lt{'crsi'}: $env{'form.crsi'}
695: $lt{'subject'}: $env{'form.subject'}
696: $lt{'description'}: $env{'form.description'}
697: $lt{'sourceurl'}: $env{'form.sourceurl'}
698: $lt{'date'}: $reporttime
699:
700: END
701: my $displaymsg;
702: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
703: if ($env{'form.'.$item} ne '') {
704: if ($item eq 'description') {
705: my $descrip = $env{'form.description'};
706: $descrip = &cleanup_html($descrip);
707: $descrip =~ s|[\n\r\f]|<br />|g;
708: $displaymsg .=
709: '<span class="LC_helpform_receipt_cat">'.
710: "$lt{$item}</span>: $descrip<br />\n";
711: } elsif ($item eq 'sourceurl') {
712: my $showurl = $env{'form.sourceurl'};
713: $showurl =~ s/\?.*$//;
714: $showurl = &cleanup_html($showurl);
715: $displaymsg .=
716: '<span class="LC_helpform_receipt_cat">'.
717: "$lt{$item}</span>: $showurl<br />\n";
718: } elsif ($item eq 'cc') {
719: $displaymsg .=
720: '<span class="LC_helpform_receipt_cat">'.
721: "$lt{$item}</span>: $okcclist<br />\n";
722: } else {
723: my $showitem = $env{'form.'.$item};
724: $showitem = &cleanup_html($showitem);
725: $displaymsg .=
726: '<span class="LC_helpform_receipt_cat">'.
727: "$lt{$item}</span>: $showitem<br />\n";
728: }
729: }
730: }
731: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
732: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
733:
734: my $start_page =
735: &Apache::loncommon::start_page('Support request recorded',undef,
736: {'function' => $function,
737: 'add_entries' => {
738: topmargin => "0",
739: marginheight => "0",
740: },
741: 'only_body' => 1,});
742:
743: $r->print(<<"END");
744: $start_page
745: <form name="logproblem">
746: <input type="hidden" name="command" value="result" />
747: </form>
748: END
749: if ($r->uri eq '/adm/helpdesk') {
750: &print_header($r,$url,'process');
751: }
752: my $bad_email = 0;
753: if ($to =~ /,/) {
754: my @ok_email;
755: foreach my $email (split(/,/,$to)) {
756: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
757: if (!grep(/^\Q$email\E$/,@ok_email)) {
758: push(@ok_email,$email);
759: }
760: }
761: }
762: if (@ok_email > 0) {
763: $to = join(',',@ok_email);
764: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
765: $to = $admin;
766: } else {
767: $bad_email = 1;
768: }
769: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
770: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
771: $to = $admin;
772: } else {
773: $bad_email = 1;
774: }
775: }
776:
777: my $message;
778: if (!$bad_email) {
779: $message = &Apache::lonhtmlcommon::confirm_success(
780: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
781: } else {
782: $message = &Apache::lonhtmlcommon::confirm_success(
783: $lt{'warn'}.'<br />'
784: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
785: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
786: $to = 'helpdesk@lon-capa.org';
787: }
788: $r->print(&Apache::loncommon::confirmwrapper($message));
789:
790: if (defined($env{'form.email'})) {
791: $env{'form.email'} =~ s/^\s+//;
792: $env{'form.email'} =~ s/\s+$//;
793: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
794: $from = $env{'form.email'};
795: }
796: }
797:
798: if (defined($env{'form.cc'})) {
799: if ($badccmsg) {
800: $displaymsg .= $badccmsg;
801: }
802: }
803:
804: my $subject = $env{'form.subject'};
805: $subject =~ s/(`)/'/g;
806: $subject =~ s/\$/\(\$\)/g;
807: $supportmsg =~ s/(`)/'/g;
808: $supportmsg =~ s/\$/\(\$\)/g;
809: $displaymsg =~ s/(`)/'/g;
810: $displaymsg =~ s/\$/\(\$\)/g;
811: my $fname;
812:
813: my $attachmentpath = '';
814: my $attachmentsize = '';
815: if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
816: && ($env{'user.domain'} ne 'public')) {
817: if ($homeserver && $env{'form.screenshot.filename'}) {
818: $attachmentsize = length($env{'form.screenshot'});
819: if ($attachmentsize > 131072) {
820: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
821: } else {
822: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
823: }
824: }
825: }
826:
827: my %cookies;
828: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
829: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
830: $cookies{'lonID'} = $1;
831: }
832:
833: if ($attachmentpath =~ m-/([^/]+)$-) {
834: $fname = $1;
835: $displaymsg .= '<br />'
836: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
837: ,'<span class="LC_filename">'.$fname.'</span>'
838: ,$attachmentsize
839: ,$env{'user.name'}.':'.$env{'user.domain'}
840: );
841: $supportmsg .= "\n";
842: foreach my $var (@cookievars) {
843: $supportmsg .= "$var: $cookies{$var}\n";
844: }
845: foreach my $var(@ENVvars) {
846: $supportmsg .= "$var: $ENV{$var}\n";
847: }
848: foreach my $var (@envvars) {
849: $supportmsg .= "$var: $env{$var}\n";
850: }
851: }
852:
853: my $msg = MIME::Lite->new(
854: From => $from,
855: To => $to,
856: Subject => $subject,
857: Type =>'TEXT',
858: Data => $supportmsg,
859: );
860: if ($homeserver) {
861: if (@ok_ccs > 0) {
862: my $cc_string = join(', ',@ok_ccs);
863: $msg->add("Cc" => $cc_string);
864: }
865: }
866: if ($bcc ne '') {
867: $msg->add("Bcc" => $bcc);
868: }
869: $msg->attr("content-type" => "text/plain");
870: $msg->attr("content-type.charset" => "UTF-8");
871:
872: if ($homeserver && $attachmentpath) {
873: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
874: $msg->attach(Type => $type,
875: Path => $attachmentpath,
876: Filename => $fname
877: );
878:
879: } else {
880: my $envdata = '';
881: foreach my $var (@cookievars) {
882: $envdata .= "$var: $cookies{$var}\n";
883: }
884: foreach my $var (@ENVvars) {
885: $envdata .= "$var: $ENV{$var}\n";
886: }
887: foreach my $var (@envvars) {
888: $envdata .= "$var: $env{$var}\n";
889: }
890: foreach my $var (@loncvars) {
891: $envdata .= "$var: $env{$var}\n";
892: }
893: $msg->attach(Type => 'TEXT',
894: Data => $envdata);
895: }
896:
897: ### Send it:
898: $msg->send('sendmail');
899:
900: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
901: unlink($attachmentpath);
902: }
903: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
904: $r->print('<div style="width:620px;">'.
905: &Apache::lonhtmlcommon::start_pick_box().
906: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
907: &Apache::lonhtmlcommon::row_closure().
908: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
909: my $envmsg;
910: foreach my $var (@cookievars) {
911: if ($cookies{$var} ne '') {
912: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
913: $var.'</span>: '.$cookies{$var}.', ';
914: }
915: }
916: foreach my $var (@ENVvars) {
917: if ($ENV{$var} ne '') {
918: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
919: $var.'</span>: '.$ENV{$var}.', ';
920: }
921: }
922: foreach my $var (@envvars) {
923: if ($env{$var} ne '') {
924: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
925: $var.'</span>: '.$env{$var}.', ';
926: }
927: }
928: $envmsg =~ s/, $//;
929: $r->print($envmsg."\n".
930: &Apache::lonhtmlcommon::row_closure(1)."\n".
931: &Apache::lonhtmlcommon::end_pick_box().
932: "</div>\n".
933: &Apache::loncommon::end_page());
934: }
935:
936: sub print_header {
937: my ($r,$origurl,$command) = @_;
938: my $location=&Apache::loncommon::lonhttpdurl("/adm");
939: my ($component_url);
940: my $helpdesk_link = '<a href="javascript:validate()">';
941: if ($command eq 'process') {
942: $helpdesk_link = '<a href="/adm/helpdesk">';
943: }
944: my %lt = &Apache::lonlocal::texthash (
945: login => 'Log-in help',
946: ask => 'Ask helpdesk',
947: getst => 'Getting started guide',
948: back => 'Back to last location',
949: headline => 'help/support',
950: stud => 'Students',
951: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
952: cont => 'Contact your instructor instead.',
953: );
954: my ($getstartlink,$reviewtext);
955: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
956: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
957: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
958: } else {
959: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
960: }
961: my $linkback;
962: if ($origurl eq '') {
963: $linkback = 'javascript:history.go(-1)';
964: } else {
965: $linkback = &HTML::Entities::encode($origurl,'"<>&');
966: }
967: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
968: if ($loginhelp eq '') {
969: $loginhelp = '/adm/loginproblems.html';
970: }
971: $r->print(<<"END");
972: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
973: <tr>
974: <td width="5" height="50"> </td>
975: <td height="50">
976: <fieldset>
977: <legend>
978: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
979: LON-CAPA $lt{'headline'}
980: </legend>
981: <table id="LC_helpmenu_links">
982: <tr>
983: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
984: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
985: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
986: </tr>
987: </table>
988: </fieldset>
989: </td>
990: <td width="5"> </td>
991: </tr>
992: <tr>
993: <td colspan="3" height="5"> </td>
994: </tr>
995: END
996: if ($command ne 'process') {
997: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
998: '<b>','</b>');
999: $r->print(<<"END");
1000: <tr>
1001: <td colspan="3">$reviewtext
1002: $lt{'ifyo'}<br />
1003: <span style="font-size:90%;"><b>$lt{'stud'}</b>:
1004: $stuwarn $lt{'cont'}</span>
1005: <br /><br />
1006: </td>
1007: </tr>
1008: END
1009: }
1010: $r->print('
1011: </table>');
1012: return;
1013: }
1014:
1015: sub get_domain {
1016: my $codedom;
1017: if (exists($env{'form.codedom'})) {
1018: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1019: return $env{'form.codedom'};
1020: }
1021: }
1022: if ($env{'request.course.id'}) {
1023: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1024: } elsif ($env{'request.role.domain'}) {
1025: $codedom = $env{'request.role.domain'};
1026: } else {
1027: $codedom = &Apache::lonnet::default_login_domain();
1028: }
1029: return $codedom;
1030: }
1031:
1032: sub cleanup_html {
1033: my ($incoming) = @_;
1034: my $outgoing;
1035: if ($incoming ne '') {
1036: $outgoing = $incoming;
1037: $outgoing =~ s/;/;/g;
1038: $outgoing =~ s/\#/#/g;
1039: $outgoing =~ s/\&/&/g;
1040: $outgoing =~ s/</</g;
1041: $outgoing =~ s/>/>/g;
1042: $outgoing =~ s/\(/(/g;
1043: $outgoing =~ s/\)/)/g;
1044: $outgoing =~ s/"/"/g;
1045: $outgoing =~ s/'/'/g;
1046: $outgoing =~ s/\$/$/g;
1047: $outgoing =~ s{/}{/}g;
1048: $outgoing =~ s/=/=/g;
1049: $outgoing =~ s/\\/\/g
1050: }
1051: return $outgoing;
1052: }
1053:
1054: 1;
FreeBSD-CVSweb <freebsd-cvsweb@FreeBSD.org>
![[BACK]](/icons/back.gif){kind=icon}
Return to lonsupportreq.pm CVS log ![[TXT]](/icons/text.gif){kind=icon}
![[DIR]](/icons/dir.gif){kind=icon}
Up to [LON-CAPA] / loncom / interface