1: #
2: # $Id: lonsupportreq.pm,v 1.82 2016/02/19 02:39:07 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use CGI::Cookie();
31: use Apache::Constants qw(:common);
32: use Apache::loncommon();
33: use Apache::lonhtmlcommon;
34: use Apache::lonnet;
35: use Apache::lonlocal;
36: use Apache::lonacc();
37: use Apache::lonauth();
38: use Apache::courseclassifier;
39: use LONCAPA qw(:DEFAULT :match);
40: use HTML::Entities;
41:
42: sub handler {
43: my ($r) = @_;
44: &Apache::loncommon::content_type($r,'text/html');
45: $r->send_http_header;
46:
47: if ($r->header_only) {
48: return OK;
49: }
50: if ($r->uri eq '/adm/helpdesk') {
51: &Apache::lonlocal::get_language_handle($r);
52: }
53:
54: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
55: if ($r->uri eq '/adm/helpdesk') {
56: &Apache::lonacc::get_posted_cgi($r);
57: }
58: my $function;
59: if ($env{'form.function'}) {
60: if (($env{'form.function'} eq 'norole') ||
61: ($env{'form.function'} eq 'student') ||
62: ($env{'form.function'} eq 'admin') ||
63: ($env{'form.function'} eq 'author')) {
64: $function = $env{'form.function'};
65: }
66: }
67: my $origurl = $env{'form.origurl'};
68: $origurl =~ s{^https?://}{};
69: $origurl =~ s/(`)//g;
70: $origurl =~ s/\$/\(\$\)/g;
71: my $command = $env{'form.command'};
72:
73: if ($command eq 'process') {
74: &print_request_receipt($r,$origurl,$function);
75: } else {
76: &print_request_form($r,$origurl,$function);
77: }
78: return OK;
79: }
80:
81: sub print_request_form {
82: my ($r,$origurl,$function) = @_;
83: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
84: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
85: $formname,$public,$homeserver,$knownuser,$captcha_form,$captcha_error,
86: $captcha,$recaptcha_version);
87: $function = &Apache::loncommon::get_users_function() if (!$function);
88: $ccode = '';
89: $os = $env{'browser.os'};
90: $browser = $env{'browser.type'};
91: $bversion = $env{'browser.version'};
92: $uhost = $env{'request.host'};
93: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
94: $public = 1;
95: } else {
96: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
97: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
98: $env{'user.domain'});
99: if ($homeserver eq 'no_host') {
100: undef($homeserver);
101: } else {
102: $uname = $env{'user.name'};
103: $udom = $env{'user.domain'};
104: }
105: }
106: }
107: if (($env{'user.name'} =~ /^$match_username$/) &&
108: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
109: $knownuser = 1;
110: } else {
111: my $lonhost = $r->dir_config('lonHostID');
112: ($captcha_form,$captcha_error,$captcha,$recaptcha_version) =
113: &Apache::loncommon::captcha_display('login',$lonhost);
114: }
115: if ($homeserver) {
116: $uhome = $env{'user.home'};
117: $urole = $env{'request.role'};
118: $usec = $env{'request.course.sec'};
119: $cid = $env{'request.course.id'};
120: }
121: $formname = 'logproblem';
122: my $machine = &Apache::lonnet::absolute_url();
123: my $sourceurl = $machine.$origurl;
124: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
125: $server =~ s/\?.*$//;
126: my %js_lt = &Apache::lonlocal::texthash (
127: email => 'The e-mail address you entered',
128: notv => 'is not a valid e-mail address',
129: rsub => 'You must include a subject',
130: rdes => 'You must include a description',
131: );
132: my %html_lt = &Apache::lonlocal::texthash (
133: name => 'Name',
134: subm => 'Submit Request',
135: emad => 'Your e-mail address',
136: emac => 'Cc',
137: unme => 'username',
138: doma => 'domain',
139: entu => 'Enter the username you use to log-in to LON-CAPA',
140: chdo => 'Choose your LON-CAPA domain',
141: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
142: urlp => 'URL of page',
143: phon => 'Phone',
144: crsd => 'Course Details',
145: enin => 'Enter institutional course code',
146: pick => 'Pick',
147: enct => 'Enter course title',
148: secn => 'Section Number',
149: sele => 'Select',
150: titl => 'Title',
151: lsec => 'LON-CAPA sec',
152: subj => 'Subject',
153: detd => 'Detailed Description',
154: opfi => 'Optional file upload',
155: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (1 MB max.)',
156: fini => 'Finish',
157: clfm => 'Clear Form',
158: );
159: &js_escape(\%js_lt);
160: &html_escape(\%html_lt);
161: my $scripttag = (<<"END");
162: function validate() {
163: if (validmail(document.logproblem.email) == false) {
164: alert("$js_lt{'email'}: "+document.logproblem.email.value+" $js_lt{'notv'}.");
165: return;
166: }
167: if (document.logproblem.subject.value == '') {
168: alert("$js_lt{'rsub'}.");
169: return;
170: }
171: if (document.logproblem.description.value == '') {
172: alert("$js_lt{'rdes'}.");
173: return;
174: }
175: document.logproblem.submit();
176: }
177:
178: END
179: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
180: if ($cid) {
181: $cdom = $env{'course.'.$cid.'.domain'};
182: $cnum = $env{'course.'.$cid.'.num'};
183: }
184: if ($cdom && $cnum) {
185: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
186: $ctitle = $csettings{'description'};
187: $ccode = $csettings{'internal.coursecode'};
188: $sectionlist = $csettings{'internal.sectionnums'};
189: }
190:
191: if ($homeserver) {
192: if ($env{'environment.permanentemail'}) {
193: $email = $env{'environment.permanentemail'};
194: } elsif ($env{'environment.critnotification'}) {
195: $email = $env{'environment.critnotification'};
196: } elsif ($env{'environment.notification'}) {
197: $email = $env{'environment.notification'};
198: }
199: if ($env{'environment.lastname'}) {
200: $lastname = $env{'environment.lastname'};
201: }
202: if ($env{'environment.firstname'}) {
203: $firstname = $env{'environment.firstname'};
204: }
205: }
206: my @sections = split(/,/,$sectionlist);
207: my %groupid;
208: foreach my $section (@sections) {
209: my ($sec,$grp) = split(/:/,$section);
210: $groupid{$sec} = $grp;
211: }
212: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
213: 'useremail','useraccount']);
214: if ($env{'form.origurl'} eq '/adm/createaccount') {
215: if ($email eq '') {
216: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
217: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
218: }
219: }
220: if ($uname eq '') {
221: if ($env{'form.useraccount'} =~ /^$match_username$/) {
222: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
223: }
224: }
225: }
226: my $codedom = &get_domain();
227: my $details_title;
228: if ($codedom) {
229: $details_title = '<br />('.$codedom.')';
230: }
231: my %coursecodes;
232: my %codes;
233: my @codetitles;
234: my %cat_titles;
235: my %cat_order;
236: my %idlist;
237: my %idnums;
238: my %idlist_titles;
239: my $caller = 'global';
240: my $totcodes = 0;
241: my $format_reply;
242: my $jscript = '';
243: my $loaditems = qq|
244: function initialize_codes() {
245: return;
246: }
247: |;
248: if ($cnum) {
249: $coursecodes{$cnum} = $ccode;
250: if ($ccode eq '') {
251: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
252: } else {
253: $coursecodes{$cnum} = $ccode;
254: $caller = $cnum;
255: $totcodes ++;
256: }
257: } else {
258: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
259: }
260: if ($totcodes > 0) {
261: if ($ccode eq '') {
262: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
263: if ($format_reply eq 'ok') {
264: my $numtypes = @codetitles;
265: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
266: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
267: my $longtitles_str = join('","',@{$longtitles});
268: my $allidlist = $idlist{$codetitles[0]};
269: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
270: $jscript .= $scripttext;
271: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
272: $loaditems = '';
273: }
274: }
275: }
276:
277: my $js = <<"ENDJS";
278: <script type="text/javascript">
279: // <![CDATA[
280: $scripttag
281: $jscript
282: $loaditems
283: // ]]>
284: </script>
285: <script type="text/javascript" src="/res/adm/includes/file_upload.js"></script>
286: ENDJS
287: if ($recaptcha_version >=2) {
288: $js.= "\n".'<script src="https://www.google.com/recaptcha/api.js"></script>'."\n";
289: }
290: my %add_entries = (
291: style => "margin-top:0px;margin-bottom:0px;",
292: onload => "initialize_codes();",
293: );
294:
295:
296: $r->print(&Apache::loncommon::start_page('Support Request',$js,
297: { 'function' => $function,
298: 'add_entries' => \%add_entries,
299: 'only_body' => 1,}));
300: if ($r->uri eq '/adm/helpdesk') {
301: &print_header($r,$origurl);
302: }
303: my @css = ('LC_evenrow_value','LC_oddrow_value');
304: my $num = 1;
305: my $i = $num%2;
306: my $formtype;
307: if ($homeserver) {
308: $formtype = ' enctype="multipart/form-data"';
309: }
310: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
311: my $output = &Apache::lonhtmlcommon::start_pick_box().
312: &Apache::lonhtmlcommon::row_headline().
313: '<span class="LC_info">'.
314: &mt('(All fields marked with * are required.)').
315: '</span>'.
316: &Apache::lonhtmlcommon::row_closure().
317: &Apache::lonhtmlcommon::row_title($html_lt{'name'},undef,$css[$num])."\n";
318: my $fullname = '';
319: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
320: $fullname = "$firstname $lastname";
321: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
322: } else {
323: if (defined($firstname) && $firstname ne '') {
324: $fullname = $firstname;
325: } elsif (defined($lastname) && $lastname ne '') {
326: $fullname = " $lastname";
327: }
328: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
329: }
330: $output .= ' <input type="button" value="'.$html_lt{'subm'}.'" onclick="validate()" /> '.
331: &Apache::lonhtmlcommon::row_closure()."\n";
332: $num ++;
333: $i = $num%2;
334: $output .= &Apache::lonhtmlcommon::row_title(
335: '<span title="'.&mt('required').'">'.
336: $html_lt{'emad'}.' <span class="LC_info">*</span></span>'
337: ,undef,$css[$i]).
338: '<input type="text" size="20" name="email" value="'.
339: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
340: &Apache::lonhtmlcommon::row_closure();
341: $num ++;
342: $i = $num%2;
343: if ($knownuser) {
344: if ($homeserver) {
345: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'emac'},undef,$css[$i]).
346: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
347: &Apache::lonhtmlcommon::row_closure();
348: $num ++;
349: $i = $num%2;
350: }
351: }
352: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'unme'}/$html_lt{'doma'}",undef,$css[$i]);
353: my $udom_input = '<input type="hidden" name="udom" value="'.
354: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
355: my $uname_input = '<input type="hidden" name="uname" value="'.
356: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
357: if ($knownuser) {
358: $output .= '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' <i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
359: } else {
360: my $udomform = '';
361: my $unameform = '';
362: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
363: $output .= $html_lt{'entu'};
364: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
365: $output .= $html_lt{'chdo'};
366: } else {
367: $output .= $html_lt{'entr'};
368: }
369: $output .= '<br />'."\n";
370: if (!$public) {
371: if ($env{'user.domain'} =~ /^$match_domain$/) {
372: $udomform = '<i>'.$html_lt{'doma'}.'</i>: '.$udom.$udom_input;
373: } elsif ($env{'user.name'} =~ /^$match_username$/) {
374: $unameform = '<i>'.$html_lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
375: }
376: }
377: if ($udomform eq '') {
378: $udomform = '<i>'.$html_lt{'doma'}.'</i>: ';
379: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
380: }
381: if ($unameform eq '') {
382: $unameform= '<i>'.$html_lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
383: }
384: $output .= $unameform.$udomform;
385: }
386: $output .= &Apache::lonhtmlcommon::row_closure();
387: $num ++;
388: $i = $num%2;
389: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'urlp'}",undef,$css[$i]).
390: $server."\n".'<input type="hidden" name="sourceurl" value="'.
391: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
392: &Apache::lonhtmlcommon::row_closure().
393: &Apache::lonhtmlcommon::row_title("$html_lt{'phon'}",undef,'LC_evenrow_value').
394: '<input type="text" size="15" name="phone" /><br />'."\n".
395: &Apache::lonhtmlcommon::row_closure();
396: $num ++;
397: $i = $num%2;
398: $output .= &Apache::lonhtmlcommon::row_title("$html_lt{'crsd'}$details_title",undef,$css[$i]);
399: if ($cnum) {
400: if ($coursecodes{$cnum}) {
401: foreach my $item (@codetitles) {
402: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
403: }
404: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'."\n";
405: } else {
406: $output .= $html_lt{'enin'}.':
407: <input type="text" name="coursecode" size="15" value="" />'."\n";
408: }
409: } else {
410: if ($totcodes > 0) {
411: my $numtitles = @codetitles;
412: if ($numtitles == 0) {
413: $output .= $html_lt{'enin'}.':
414: <input type="text" name="coursecode" size="15" value="" />'."\n";
415: } else {
416: my @standardnames = &Apache::loncommon::get_standard_codeitems();
417: my $lasttitle = $numtitles;
418: if ($numtitles > 4) {
419: $lasttitle = 4;
420: }
421: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
422: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
423: ' <option value="-1">'.$html_lt{'sele'}."</option>\n";
424: my @items = ();
425: my @longitems = ();
426: if ($idlist{$codetitles[0]} =~ /","/) {
427: @items = split(/","/,$idlist{$codetitles[0]});
428: } else {
429: $items[0] = $idlist{$codetitles[0]};
430: }
431: if (defined($idlist_titles{$codetitles[0]})) {
432: if ($idlist_titles{$codetitles[0]} =~ /","/) {
433: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
434: } else {
435: $longitems[0] = $idlist_titles{$codetitles[0]};
436: }
437: for (my $i=0; $i<@longitems; $i++) {
438: if ($longitems[$i] eq '') {
439: $longitems[$i] = $items[$i];
440: }
441: }
442: } else {
443: @longitems = @items;
444: }
445: for (my $i=0; $i<@items; $i++) {
446: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
447: }
448: $output .= '</select></td>';
449: for (my $i=1; $i<$numtitles; $i++) {
450: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
451: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
452: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
453: '</select>'."\n".
454: '</td>'."\n";
455: }
456: $output .= '</tr></table>';
457: if ($numtitles > 4) {
458: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
459: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
460: '<option value="-1"><-'.$html_lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
461: '</select>'."\n";
462: }
463: }
464: } else {
465: $output .= $html_lt{'enin'}.':
466: <input type="text" name="coursecode" size="15" value="" />'."\n";
467: }
468: }
469: if ($ctitle) {
470: $output .= '<br /><i>'.$html_lt{'titl'}.'</i>: '.$ctitle.
471: '<input type="hidden" name="title" value="'.
472: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
473: } else {
474: $output .= '<br />'.$html_lt{'enct'}.':
475: <input type="text" name="title" size="25" value="" />'."\n";
476: }
477: $output .= &Apache::lonhtmlcommon::row_closure();
478: $num ++;
479: $i = $num%2;
480: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'secn'},undef,$css[$i]);
481: if ($sectionlist) {
482: $output .= "<select name=\"section\"\n>".
483: " <option value=\"\" selected=\"selected\">$html_lt{'sele'}</option>\n";
484: foreach my $id (sort(keys(%groupid))) {
485: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
486: $output .= " <option value=".
487: &HTML::Entities::encode($id,'"<>&').
488: " >$id</option>\n";
489: } else {
490: $output .= " <option value=".
491: &HTML::Entities::encode($id,'"<>&').
492: " >$id - ($html_lt{'lsec'}: $groupid{$id})</option>\n";
493: }
494: }
495: $output .= "</select>";
496: } else {
497: $output .= '<input type="text" name="section" size="10" />'."\n";
498: }
499: $output .= &Apache::lonhtmlcommon::row_closure();
500: $num ++;
501: $i = $num%2;
502: $output .= &Apache::lonhtmlcommon::row_title(
503: '<span title="'.&mt('required').'">'.
504: $html_lt{'subj'}.' <span class="LC_info">*</span></span>'
505: ,undef,'LC_oddrow_value').
506: '<input type="text" size="40" name="subject" />'."\n".
507: &Apache::lonhtmlcommon::row_closure().
508: &Apache::lonhtmlcommon::row_title(
509: '<span title="'.&mt('required').'">'.
510: $html_lt{'detd'}.' <span class="LC_info">*</span></span>'
511: ,undef,'LC_evenrow_value').
512: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
513: '</textarea>'."\n".
514: &Apache::lonhtmlcommon::row_closure();
515: $num ++;
516: $i = $num%2;
517: if ($knownuser) {
518: if ($homeserver) {
519: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'opfi'},undef,$css[$i])
520: .' <input type="file" name="screenshot" class="flUpload" size="20" />'
521: .'<input type="hidden" id="free_space" value="1048576" />'
522: .'<br />'."\n".$html_lt{'uplf'}."\n"
523: .&Apache::lonhtmlcommon::row_closure();
524: $num ++;
525: $i = $num%2;
526: }
527: } else {
528: if ($captcha_form) {
529: $output .= &Apache::lonhtmlcommon::row_title(
530: '<span title="'.&mt('required').'">'.
531: &mt('Validation').
532: ' <span class="LC_info">*</span></span>'
533: ,undef,$css[$i]).
534: $captcha_form."\n".
535: &Apache::lonhtmlcommon::row_closure();
536: $num ++;
537: $i = $num%2;
538: }
539: }
540: $output .= &Apache::lonhtmlcommon::row_title($html_lt{'fini'},undef,$css[$i]);
541: $output .= <<END;
542: <table border="0" cellpadding="8" cellspacing="0">
543: <tr>
544: <td>
545: <input type="hidden" name="command" value="process" />
546: <input type="button" value="$html_lt{'subm'}" onclick="validate()" />
547: </td>
548: <td> </td>
549: <td>
550: <input type="reset" value="$html_lt{'clfm'}" />
551: </td>
552: </tr>
553: </table>
554: END
555: $output .= &Apache::lonhtmlcommon::row_closure(1);
556: $output .= &Apache::lonhtmlcommon::end_pick_box();
557: $r->print(<<END);
558: $output
559: </form>
560: <br />
561: END
562: $r->print(&Apache::loncommon::end_page());
563: return;
564: }
565:
566: sub print_request_receipt {
567: my ($r,$url,$function) = @_;
568: my $public;
569: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
570: $public = 1;
571: }
572: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
573: my $lonhost = $r->dir_config('lonHostID');
574: my ($captcha_chk,$captcha_error) =
575: &Apache::loncommon::captcha_response('login',$lonhost);
576: if ($captcha_chk != 1) {
577: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
578: {'function' => $function,
579: 'add_entries' => {
580: topmargin => "0",
581: marginheight => "0",
582: },
583: 'only_body' => 1,}));
584: if ($r->uri eq '/adm/helpdesk') {
585: &print_header($r,$url,'process');
586: }
587: $r->print(
588: '<h2>'.&mt('Support request failed').'</h2>'.
589: &Apache::lonhtmlcommon::confirm_success(
590: &mt('Validation of the code you entered failed.'),1).
591: '<br /><br />'.
592: &Apache::lonhtmlcommon::actionbox([
593: &mt('[_1]Go back[_2] and try again',
594: '<a href="javascript:history.go(-1)">','</a>')]).
595: &Apache::loncommon::end_page());
596: return;
597: }
598: }
599: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
600: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
601: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
602: my @cookievars = ('lonID');
603:
604: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
605: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
606: my $defdom = &get_domain();
607: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
608: $defdom,$origmail);
609: my $from = $admin;
610: my $bcc;
611: my %domconfig =
612: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
613: if (ref($domconfig{'contacts'}) eq 'HASH') {
614: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
615: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
616: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
617: if ($bccmail ne '') {
618: my @bccs = split(/,/,$bccmail);
619: my @ok_bccs;
620: foreach my $bcc (@bccs) {
621: $bcc =~ s/^\s+//g;
622: $bcc =~ s/\s+$//g;
623: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
624: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
625: push(@ok_bccs,$bcc);
626: }
627: }
628: }
629: if (@ok_bccs > 0) {
630: $bcc = join(', ',@ok_bccs);
631: }
632: }
633: }
634: }
635: }
636: my $reporttime = &Apache::lonlocal::locallocaltime(time);
637: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
638:
639: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
640: my $coursecode = $env{'form.coursecode'};
641: if ($coursecode eq '') {
642: my $totcodes = 0;
643: my %coursecodes;
644: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
645: my @standardnames = &Apache::loncommon::get_standard_codeitems();
646: if ($totcodes > 0) {
647: my $noregexps = 1;
648: $coursecode =
649: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
650: }
651: if ($coursecode eq '') {
652: foreach my $item (@standardnames) {
653: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
654: $coursecode .= $env{'form.'.$item};
655: }
656: }
657: }
658: }
659: my %lt = &Apache::lonlocal::texthash (
660: username => 'Name',
661: email => 'E-mail',
662: cc => 'Cc',
663: user => 'Username/domain',
664: phone => 'Phone',
665: crsi => 'Course Information',
666: subject => 'Subject',
667: description => 'Description',
668: sourceurl => 'URL',
669: date => 'Date/Time',
670: secn => 'Section',
671: warn => 'Warning: Problem with support e-mail address',
672: your => 'Your support request contained the following information',
673: sect => 'section',
674: info => 'Information supplied',
675: adin => 'Additional information recorded',
676: );
677:
678: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
679: unless ($public) {
680: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
681: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
682: $env{'user.domain'});
683: }
684: }
685:
686: if (($homeserver) && (defined($env{'form.cc'}))) {
687: my @ccs;
688: if ($env{'form.cc'} =~ /,/) {
689: @ccs = split(/,/,$env{'form.cc'});
690: } else {
691: $env{'form.cc'} =~ s/^\s+//;
692: $env{'form.cc'} =~ s/\s+$//;
693: @ccs = $env{'form.cc'};
694: }
695: foreach my $cc (@ccs) {
696: $cc =~ s/^\s+//g;
697: $cc =~ s/\s+$//g;
698: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
699: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
700: push(@ok_ccs,$cc);
701: }
702: } elsif ($cc ne '') {
703: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
704: push(@bad_ccs,$cc);
705: }
706: }
707: }
708: if (@ok_ccs > 0) {
709: $okcclist = join(', ',@ok_ccs);
710: }
711: if (@bad_ccs == 1) {
712: if ($bad_ccs[0] ne '') {
713: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
714: }
715: } elsif (@bad_ccs > 1) {
716: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
717: }
718: }
719: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
720: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
721: my $supportmsg = <<END;
722: $lt{'username'}: $env{'form.username'}
723: $lt{'email'}: $env{'form.email'}
724: $lt{'cc'}: $okcclist
725: $lt{'user'}: $env{'form.user'}
726: $lt{'phone'}: $env{'form.phone'}
727: $lt{'crsi'}: $env{'form.crsi'}
728: $lt{'subject'}: $env{'form.subject'}
729: $lt{'description'}: $env{'form.description'}
730: $lt{'sourceurl'}: $env{'form.sourceurl'}
731: $lt{'date'}: $reporttime
732:
733: END
734: my $displaymsg;
735: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
736: if ($env{'form.'.$item} ne '') {
737: if ($item eq 'description') {
738: my $descrip = $env{'form.description'};
739: $descrip = &Apache::loncommon::cleanup_html($descrip);
740: $descrip =~ s|[\n\r\f]|<br />|g;
741: $displaymsg .=
742: '<span class="LC_helpform_receipt_cat">'.
743: "$lt{$item}</span>: $descrip<br />\n";
744: } elsif ($item eq 'sourceurl') {
745: my $showurl = $env{'form.sourceurl'};
746: $showurl =~ s/\?.*$//;
747: $showurl = &Apache::loncommon::cleanup_html($showurl);
748: $displaymsg .=
749: '<span class="LC_helpform_receipt_cat">'.
750: "$lt{$item}</span>: $showurl<br />\n";
751: } elsif ($item eq 'cc') {
752: if ($okcclist) {
753: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
754: $displaymsg .=
755: '<span class="LC_helpform_receipt_cat">'.
756: "$lt{$item}</span>: $showcclist<br />\n";
757: }
758: } else {
759: my $showitem = $env{'form.'.$item};
760: $showitem = &Apache::loncommon::cleanup_html($showitem);
761: $displaymsg .=
762: '<span class="LC_helpform_receipt_cat">'.
763: "$lt{$item}</span>: $showitem<br />\n";
764: }
765: }
766: }
767: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
768: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
769:
770: my $start_page =
771: &Apache::loncommon::start_page('Support request recorded',undef,
772: {'function' => $function,
773: 'add_entries' => {
774: topmargin => "0",
775: marginheight => "0",
776: },
777: 'only_body' => 1,});
778:
779: $r->print(<<"END");
780: $start_page
781: <form name="logproblem" action="">
782: <input type="hidden" name="command" value="result" />
783: </form>
784: END
785: if ($r->uri eq '/adm/helpdesk') {
786: &print_header($r,$url,'process');
787: }
788: my $bad_email = 0;
789: if ($to =~ /,/) {
790: my @ok_email;
791: foreach my $email (split(/,/,$to)) {
792: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
793: if (!grep(/^\Q$email\E$/,@ok_email)) {
794: push(@ok_email,$email);
795: }
796: }
797: }
798: if (@ok_email > 0) {
799: $to = join(',',@ok_email);
800: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
801: $to = $admin;
802: } else {
803: $bad_email = 1;
804: }
805: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
806: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
807: $to = $admin;
808: } else {
809: $bad_email = 1;
810: }
811: }
812:
813: my $message;
814: if (!$bad_email) {
815: $message = &Apache::lonhtmlcommon::confirm_success(
816: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
817: } else {
818: $message = &Apache::lonhtmlcommon::confirm_success(
819: $lt{'warn'}.'<br />'
820: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
821: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
822: $to = 'helpdesk@lon-capa.org';
823: }
824: $r->print(&Apache::loncommon::confirmwrapper($message));
825:
826: if (defined($env{'form.email'})) {
827: $env{'form.email'} =~ s/^\s+//;
828: $env{'form.email'} =~ s/\s+$//;
829: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
830: $from = $env{'form.email'};
831: }
832: }
833:
834: if (defined($env{'form.cc'})) {
835: if ($badccmsg) {
836: $displaymsg .= $badccmsg;
837: }
838: }
839:
840: my $subject = $env{'form.subject'};
841: $subject =~ s/(`)/'/g;
842: $subject =~ s/\$/\(\$\)/g;
843: $supportmsg =~ s/(`)/'/g;
844: $supportmsg =~ s/\$/\(\$\)/g;
845: $displaymsg =~ s/(`)/'/g;
846: $displaymsg =~ s/\$/\(\$\)/g;
847: my $fname;
848:
849: my $attachmentpath = '';
850: my $attachmentsize = '';
851: if ((defined($env{'user.name'})) && (!$public)) {
852: if ($homeserver && $env{'form.screenshot.filename'}) {
853: $attachmentsize = length($env{'form.screenshot'});
854: if ($attachmentsize > 1048576) {
855: $displaymsg .= '<br /><span class="LC_warning">'.
856: &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 1 MB, and has therefore been discarded.',$attachmentsize).'</span>';
857: } else {
858: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
859: }
860: }
861: }
862:
863: my %cookies;
864: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
865: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
866: $cookies{'lonID'} = $1;
867: }
868:
869: if ($attachmentpath =~ m-/([^/]+)$-) {
870: $fname = $1;
871: $displaymsg .= '<br />'
872: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
873: ,'<span class="LC_filename">'.$fname.'</span>'
874: ,$attachmentsize
875: ,$env{'user.name'}.':'.$env{'user.domain'}
876: );
877: $supportmsg .= "\n";
878: foreach my $var (@cookievars) {
879: $supportmsg .= "$var: $cookies{$var}\n";
880: }
881: foreach my $var(@ENVvars) {
882: $supportmsg .= "$var: $ENV{$var}\n";
883: }
884: foreach my $var (@envvars) {
885: $supportmsg .= "$var: $env{$var}\n";
886: }
887: }
888:
889: my $cc_string;
890: if ($homeserver) {
891: if (@ok_ccs > 0) {
892: $cc_string = join(', ',@ok_ccs);
893: }
894: }
895:
896: my $attachment_text;
897: unless ($homeserver && $attachmentpath) {
898: my $envdata = '';
899: foreach my $var (@cookievars) {
900: $envdata .= "$var: $cookies{$var}\n";
901: }
902: foreach my $var (@ENVvars) {
903: $envdata .= "$var: $ENV{$var}\n";
904: }
905: foreach my $var (@envvars) {
906: $envdata .= "$var: $env{$var}\n";
907: }
908: foreach my $var (@loncvars) {
909: $envdata .= "$var: $env{$var}\n";
910: }
911: $attachment_text = $envdata;
912: }
913:
914: # Compose and send a MIME email
915: &Apache::loncommon::mime_email($from, $to, $subject, $supportmsg, $cc_string, $bcc,
916: $attachmentpath, $fname, $attachment_text);
917:
918: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
919: unlink($attachmentpath);
920: }
921: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
922: $r->print('<div style="width:620px;">'.
923: &Apache::lonhtmlcommon::start_pick_box().
924: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
925: &Apache::lonhtmlcommon::row_closure().
926: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
927: my $envmsg;
928: foreach my $var (@cookievars) {
929: if ($cookies{$var} ne '') {
930: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
931: $var.'</span>: '.$cookies{$var}.', ';
932: }
933: }
934: foreach my $var (@ENVvars) {
935: if ($ENV{$var} ne '') {
936: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
937: $var.'</span>: '.$ENV{$var}.', ';
938: }
939: }
940: foreach my $var (@envvars) {
941: if ($env{$var} ne '') {
942: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
943: $var.'</span>: '.$env{$var}.', ';
944: }
945: }
946: $envmsg =~ s/, $//;
947: $r->print($envmsg."\n".
948: &Apache::lonhtmlcommon::row_closure(1)."\n".
949: &Apache::lonhtmlcommon::end_pick_box().
950: "</div>\n".
951: &Apache::loncommon::end_page());
952: }
953:
954: sub print_header {
955: my ($r,$origurl,$command) = @_;
956: my $location=&Apache::loncommon::lonhttpdurl("/adm");
957: my ($component_url);
958: my $helpdesk_link = '<a href="javascript:validate()">';
959: if ($command eq 'process') {
960: $helpdesk_link = '<a href="/adm/helpdesk">';
961: }
962: my %lt = &Apache::lonlocal::texthash (
963: login => 'Log-in help',
964: ask => 'Ask helpdesk',
965: getst => 'Getting started guide',
966: back => 'Back to last location',
967: headline => 'help/support',
968: stud => 'Students',
969: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
970: cont => 'Contact your instructor instead.',
971: );
972: my ($getstartlink,$reviewtext);
973: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
974: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
975: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
976: } else {
977: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
978: }
979: my $linkback;
980: if ($origurl eq '') {
981: $linkback = 'javascript:history.go(-1)';
982: } else {
983: $linkback = &HTML::Entities::encode($origurl,'"<>&');
984: }
985: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
986: if ($loginhelp eq '') {
987: $loginhelp = '/adm/loginproblems.html';
988: }
989: $r->print(<<"END");
990: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
991: <tr>
992: <td width="5" height="50"> </td>
993: <td height="50">
994: <fieldset>
995: <legend>
996: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
997: LON-CAPA $lt{'headline'}
998: </legend>
999: <table id="LC_helpmenu_links">
1000: <tr>
1001: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1002: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1003: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1004: </tr>
1005: </table>
1006: </fieldset>
1007: </td>
1008: <td width="5"> </td>
1009: </tr>
1010: <tr>
1011: <td colspan="3" height="5"> </td>
1012: </tr>
1013: END
1014: if ($command ne 'process') {
1015: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1016: '<b>','</b>');
1017: $r->print(<<"END");
1018: <tr>
1019: <td colspan="3">$reviewtext
1020: $lt{'ifyo'}
1021: <p class="LC_info">
1022: <b>$lt{'stud'}:</b>
1023: $stuwarn $lt{'cont'}
1024: </p><br />
1025: </td>
1026: </tr>
1027: END
1028: }
1029: $r->print('
1030: </table>');
1031: return;
1032: }
1033:
1034: sub get_domain {
1035: my $codedom;
1036: if (exists($env{'form.codedom'})) {
1037: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1038: return $env{'form.codedom'};
1039: }
1040: }
1041: if ($env{'request.course.id'}) {
1042: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1043: } elsif ($env{'request.role.domain'}) {
1044: $codedom = $env{'request.role.domain'};
1045: } else {
1046: $codedom = &Apache::lonnet::default_login_domain();
1047: }
1048: return $codedom;
1049: }
1050:
1051: 1;
FreeBSD-CVSweb <freebsd-cvsweb@FreeBSD.org>
![[BACK]](/icons/back.gif){kind=icon}
Return to lonsupportreq.pm CVS log ![[TXT]](/icons/text.gif){kind=icon}
![[DIR]](/icons/dir.gif){kind=icon}
Up to [LON-CAPA] / loncom / interface