loncom/interface/lonsupportreq.pm - view

File: [LON-CAPA] / loncom / interface / lonsupportreq.pm
Revision 1.44: download - view: text, annotated - select for diffs
Wed Sep 5 05:46:19 2007 UTC (16 years, 8 months ago) by raeburn
Branches: MAIN
CVS tags: version_2_5_X, version_2_5_99_0, version_2_5_2, HEAD

- css replacement for existing data tabling (nested tables).
- use lonhtml::pick_box()
- remove variables no longer used ($tablecolor, $fontcolor, $vlinkcolor etc.)
- use HTML::Entities::encode() to encode form input
- style (remove unless, change delimiters in regexps etc.)
- change message to students
- do not display blank fields when echoing data submitted on receipt page
- use LC_nobreak span for link items in help link in "Contact Helpdesk" page linked from log-in page.
- a few wording changes

1: # 2: # $Id: lonsupportreq.pm,v 1.44 2007/09/05 05:46:19 raeburn Exp $ 3: # 4: # Copyright Michigan State University Board of Trustees 5: # 6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA). 7: # 8: # LON-CAPA is free software; you can redistribute it and/or modify 9: # it under the terms of the GNU General Public License as published by 10: # the Free Software Foundation; either version 2 of the License, or 11: # (at your option) any later version. 12: # 13: # LON-CAPA is distributed in the hope that it will be useful, 14: # but WITHOUT ANY WARRANTY; without even the implied warranty of 15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the 16: # GNU General Public License for more details. 17: # 18: # You should have received a copy of the GNU General Public License 19: # along with LON-CAPA; if not, write to the Free Software 20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA 21: # 22: # /home/httpd/html/adm/gpl.txt 23: # 24: # http://www.lon-capa.org/ 25: # 26: 27: package Apache::lonsupportreq; 28: 29: use strict; 30: use MIME::Types; 31: use MIME::Lite; 32: use CGI::Cookie(); 33: use Apache::Constants qw(:common); 34: use Apache::loncommon(); 35: use Apache::lonhtmlcommon; 36: use Apache::lonnet; 37: use Apache::lonlocal; 38: use Apache::lonacc(); 39: use Apache::courseclassifier; 40: use LONCAPA; 41: 42: 43: sub handler { 44: my ($r) = @_; 45: &Apache::loncommon::content_type($r,'text/html'); 46: $r->send_http_header; 47: 48: if ($r->header_only) { 49: return OK; 50: } 51: if ($r->uri eq '/adm/helpdesk') { 52: &Apache::lonlocal::get_language_handle($r); 53: } 54: 55: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']); 56: if ($r->uri eq '/adm/helpdesk') { 57: &Apache::lonacc::get_posted_cgi($r); 58: } 59: my $function = $env{'form.function'}; 60: my $origurl = &unescape($env{'form.origurl'}); 61: my $command = $env{'form.command'}; 62: 63: if ($command eq 'process') { 64: &print_request_receipt($r,$origurl,$function); 65: } else { 66: &print_request_form($r,$origurl,$function); 67: } 68: return OK; 69: } 70: 71: sub print_request_form { 72: my ($r,$origurl,$function) = @_; 73: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname); 74: $function = &Apache::loncommon::get_users_function() if (!$function); 75: $ccode = ''; 76: $os = $env{'browser.os'}; 77: $browser = $env{'browser.type'}; 78: $bversion = $env{'browser.version'}; 79: $uhost = $env{'request.host'}; 80: $uname = $env{'user.name'}; 81: $udom = $env{'user.domain'}; 82: $uhome = $env{'user.home'}; 83: $urole = $env{'request.role'}; 84: $usec = $env{'request.course.sec'}; 85: $cid = $env{'request.course.id'}; 86: $formname = 'logproblem'; 87: my $machine = &Apache::lonnet::absolute_url(); 88: if ($origurl =~ m-^https?://-) { 89: $server = $origurl; 90: } else { 91: $server = $machine.$origurl; 92: } 93: my $showserver = $server; 94: $showserver =~ s/\?.*$//; 95: my %lt = &Apache::lonlocal::texthash ( 96: email => 'The e-mail address you entered', 97: notv => 'is not a valid e-mail address', 98: rsub => 'You must include a subject', 99: rdes => 'You must include a description', 100: name => 'Name', 101: subm => 'Submit Request', 102: emad => 'E-mail address', 103: unme => 'username', 104: doma => 'domain', 105: entu => 'Enter the username you use to log-in to LON-CAPA', 106: chdo => 'Choose your LON-CAPA domain', 107: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.', 108: urlp => 'URL of page', 109: phon => 'Phone', 110: crsd => 'Course Details', 111: enin => 'Enter institutional course code', 112: pick => 'Pick', 113: enct => 'Enter course title', 114: secn => 'Section Number', 115: sele => 'Select', 116: titl => 'Title', 117: lsec => 'LON-CAPA sec', 118: subj => 'Subject', 119: detd => 'Detailed Description', 120: opfi => 'Optional file upload', 121: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)', 122: fini => 'Finish', 123: clfm => 'Clear Form', 124: ); 125: my $scripttag = (<<"END"); 126: function validate() { 127: if (validmail(document.logproblem.email) == false) { 128: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}."); 129: return; 130: } 131: if (document.logproblem.subject.value == '') { 132: alert("$lt{'rsub'}."); 133: return; 134: } 135: if (document.logproblem.description.value == '') { 136: alert("$lt{'rdes'}."); 137: return; 138: } 139: document.logproblem.submit(); 140: } 141: 142: END 143: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email(); 144: if ($cid) { 145: $cdom = $env{'course.'.$cid.'.domain'}; 146: $cnum = $env{'course.'.$cid.'.num'}; 147: } 148: if ($cdom && $cnum) { 149: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum); 150: $ctitle = $csettings{'description'}; 151: $ccode = $csettings{'internal.coursecode'}; 152: $sectionlist = $csettings{'internal.sectionnums'}; 153: } 154: 155: if ($env{'environment.permanentemail'}) { 156: $email = $env{'environment.permanentemail'}; 157: } elsif ($env{'environment.critnotification'}) { 158: $email = $env{'environment.critnotification'}; 159: } elsif ($env{'environment.notification'}) { 160: $email = $env{'environment.notification'}; 161: } 162: if ($env{'environment.lastname'}) { 163: $lastname = $env{'environment.lastname'}; 164: } 165: if ($env{'environment.firstname'}) { 166: $firstname = $env{'environment.firstname'}; 167: } 168: my @sections = split(/,/,$sectionlist); 169: my %groupid; 170: foreach my $section (@sections) { 171: my ($sec,$grp) = split(/:/,$section); 172: $groupid{$sec} = $grp; 173: } 174: my $codedom = $Apache::lonnet::perlvar{'lonDefDomain'}; 175: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']); 176: if (exists($env{'form.codedom'})) { 177: $codedom = $env{'form.codedom'}; 178: } 179: my $details_title; 180: if ($codedom) { 181: $details_title = '<br />('.$codedom.')'; 182: } 183: my %coursecodes; 184: my %codes; 185: my @codetitles; 186: my %cat_titles; 187: my %cat_order; 188: my %idlist; 189: my %idnums; 190: my %idlist_titles; 191: my $caller = 'global'; 192: my $totcodes = 0; 193: my $format_reply; 194: my $jscript = ''; 195: my $loaditems = qq| 196: function initialize_codes() { 197: return; 198: } 199: |; 200: if ($cdom) { 201: $codedom = $cdom; 202: } 203: if ($cnum) { 204: $coursecodes{$cnum} = $ccode; 205: if ($ccode eq '') { 206: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); 207: } else { 208: $coursecodes{$cnum} = $ccode; 209: $caller = $cnum; 210: $totcodes ++; 211: } 212: } else { 213: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes); 214: } 215: if ($totcodes > 0) { 216: if ($ccode eq '') { 217: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order); 218: if ($format_reply eq 'ok') { 219: my $numtypes = @codetitles; 220: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles); 221: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles); 222: my $longtitles_str = join('","',@{$longtitles}); 223: my $allidlist = $idlist{$codetitles[0]}; 224: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist); 225: $jscript .= $scripttext; 226: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles); 227: $loaditems = ''; 228: } 229: } 230: } 231: 232: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n". 233: '</script>'; 234: my %add_entries = (topmargin => "0", 235: marginheight => "0", 236: onLoad =>"initialize_codes()",); 237: 238: 239: $r->print(&Apache::loncommon::start_page('Support Request',$js, 240: { 'function' => $function, 241: 'add_entries' => \%add_entries, 242: 'only_body' => 1,})); 243: if ($r->uri eq '/adm/helpdesk') { 244: &print_header($r,$origurl); 245: } 246: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n"); 247: my $output = &Apache::lonhtmlcommon::start_pick_box(). 248: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,'LC_oddrow_value')."\n"; 249: my $fullname = ''; 250: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) { 251: $fullname = "$firstname $lastname"; 252: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'; 253: } else { 254: if (defined($firstname) && $firstname ne '') { 255: $fullname = $firstname; 256: } elsif (defined($lastname) && $lastname ne '') { 257: $fullname = " $lastname"; 258: } 259: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'; 260: } 261: $output .= '     <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '. 262: &Apache::lonhtmlcommon::row_closure()."\n". 263: &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,'LC_evenrow_value'). 264: '<input type="text" size="20" name="email" value="'. 265: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n". 266: &Apache::lonhtmlcommon::row_closure(). 267: &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,'LC_oddrow_value'); 268: my $udom_input = '<input type="hidden" name="udom" value="'. 269: &HTML::Entities::encode($udom,'"<>&').'" />'; 270: my $uname_input = '<input type="hidden" name="uname" value="'. 271: &HTML::Entities::encode($uname,'"<>&').'" />'; 272: if (defined($uname) && defined($udom)) { 273: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.'  <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input; 274: } else { 275: my $udomform = ''; 276: my $unameform = ''; 277: if (defined($udom)) { 278: $output .= $lt{'entu'}; 279: } elsif (defined($uname)) { 280: $output .= $lt{'chdo'}; 281: } else { 282: $output .= $lt{'entr'}; 283: } 284: $output .= '<br />'; 285: if (defined($udom)) { 286: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input; 287: } elsif (defined($uname)) { 288: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.'  '.$uname_input; 289: } 290: if ($udomform eq '') { 291: $udomform = '<i>'.$lt{'doma'}.'</i>: '; 292: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom'); 293: } 294: if ($unameform eq '') { 295: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="12" name="uname" value="'.$uname.'" />  '; 296: } 297: $output .= $unameform.$udomform; 298: } 299: $output .= &Apache::lonhtmlcommon::row_closure(). 300: &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,'LC_evenrow_value'). 301: $showserver.'<input type="hidden" name="sourceurl" value="'. 302: &HTML::Entities::encode($server,'"<>&').'" />'. 303: &Apache::lonhtmlcommon::row_closure(). 304: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_oddrow_value'). 305: '<input type="text" size="15" name="phone" /><br />'. 306: &Apache::lonhtmlcommon::row_closure(). 307: &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,'LC_evenrow_value'); 308: if ($cnum) { 309: if ($coursecodes{$cnum}) { 310: foreach my $item (@codetitles) { 311: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; '; 312: } 313: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'; 314: } else { 315: $output .= $lt{'enin'}.':  316: <input type="text" name="coursecode" size="15" value="" />'; 317: } 318: } else { 319: if ($totcodes > 0) { 320: my $numtitles = @codetitles; 321: if ($numtitles == 0) { 322: $output .= $lt{'enin'}.':  323: <input type="text" name="coursecode" size="15" value="" />'; 324: } else { 325: my $lasttitle = $numtitles; 326: if ($numtitles > 4) { 327: $lasttitle = 4; 328: } 329: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n". 330: '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n". 331: ' <option value="-1" />'.$lt{'sele'}."\n"; 332: my @items = (); 333: my @longitems = (); 334: if ($idlist{$codetitles[0]} =~ /","/) { 335: @items = split(/","/,$idlist{$codetitles[0]}); 336: } else { 337: $items[0] = $idlist{$codetitles[0]}; 338: } 339: if (defined($idlist_titles{$codetitles[0]})) { 340: if ($idlist_titles{$codetitles[0]} =~ /","/) { 341: @longitems = split(/","/,$idlist_titles{$codetitles[0]}); 342: } else { 343: $longitems[0] = $idlist_titles{$codetitles[0]}; 344: } 345: for (my $i=0; $i<@longitems; $i++) { 346: if ($longitems[$i] eq '') { 347: $longitems[$i] = $items[$i]; 348: } 349: } 350: } else { 351: @longitems = @items; 352: } 353: for (my $i=0; $i<@items; $i++) { 354: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n"; 355: } 356: $output .= '</select></td>'; 357: for (my $i=1; $i<$numtitles; $i++) { 358: $output .= '<td>'.$codetitles[$i].'<br />'."\n". 359: '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n". 360: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n". 361: '</select>'."\n". 362: '</td>'."\n"; 363: } 364: $output .= '</tr></table>'; 365: if ($numtitles > 4) { 366: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n". 367: '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n". 368: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n". 369: '</select>'."\n"; 370: } 371: } 372: } else { 373: $output .= $lt{'enin'}.':  374: <input type="text" name="coursecode" size="15" value="" />'; 375: } 376: } 377: if ($ctitle) { 378: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle. 379: '<input type="hidden" name="title" value="'. 380: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n"; 381: } else { 382: $output .= '<br />'.$lt{'enct'}.':  383: <input type="text" name="title" size="25" value="" />'."\n"; 384: } 385: $output .= &Apache::lonhtmlcommon::row_closure(). 386: &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,'LC_oddrow_value'); 387: if ($sectionlist) { 388: $output .= "<select name=\"section\"\n>". 389: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n"; 390: foreach my $id (sort(keys(%groupid))) { 391: if ($id eq $groupid{$id} || $groupid{$id} eq '') { 392: $output .= " <option value=". 393: &HTML::Entities::encode($id,'"<>&'). 394: " >$id</option>\n"; 395: } else { 396: $output .= " <option value=". 397: &HTML::Entities::encode($id,'"<>&'). 398: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n"; 399: } 400: } 401: $output .= "</select>"; 402: } else { 403: $output .= '<input type="text" name="section" size="10" />'; 404: } 405: $output .= &Apache::lonhtmlcommon::row_closure(). 406: &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_evenrow_value'). 407: ' <input type="text" size="40" name="subject" />'."\n". 408: &Apache::lonhtmlcommon::row_closure(). 409: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_oddrow_value'). 410: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'. 411: &Apache::lonhtmlcommon::row_closure(); 412: my $lastrow = 'LC_evenrow_value'; 413: if (defined($env{'user.name'})) { 414: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,'LC_evenrow_value'). 415: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n". 416: &Apache::lonhtmlcommon::row_closure(); 417: $lastrow = 'LC_oddrow_value'; 418: } 419: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$lastrow); 420: $output .= <<END; 421: <table border="0" cellpadding="8" cellspacing="0"> 422: <tr> 423: <td> 424: <input type="hidden" name="command" value="process" /> 425: <input type="button" value="$lt{'subm'}" onclick="validate()" />   426: </td> 427: <td> </td> 428: <td> 429: <input type="reset" value="$lt{'clfm'}" /> 430: </td> 431: </tr> 432: </table> 433: END 434: $output .= &Apache::lonhtmlcommon::row_closure(1); 435: $output .= &Apache::lonhtmlcommon::end_pick_box(); 436: $r->print(<<END); 437: $output 438: </form> 439: <br /> 440: END 441: $r->print(&Apache::loncommon::end_page()); 442: return; 443: } 444: 445: sub print_request_receipt { 446: my ($r,$url,$function) = @_; 447: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME'); 448: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role'); 449: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id'); 450: my @cookievars = ('lonID'); 451: 452: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'}; 453: my $to = $Apache::lonnet::perlvar{'lonSupportEMail'}; 454: my $from = $admin; 455: my $reporttime = &Apache::lonlocal::locallocaltime(time); 456: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot'); 457: 458: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars); 459: my $coursecode = $env{'form.coursecode'}; 460: if ($coursecode eq '') { 461: if (defined($env{'form.Year'})) { 462: $coursecode .= $env{'form.Year'}; 463: } 464: if (defined($env{'form.Semester'})) { 465: $coursecode .= $env{'form.Semester'}; 466: } 467: if (defined($env{'form.Department'})) { 468: $coursecode .= $env{'form.Department'}; 469: } 470: if (defined($env{'form.Number'})) { 471: $coursecode .= $env{'form.Number'}; 472: } 473: } 474: my %lt = &Apache::lonlocal::texthash ( 475: username => 'Name', 476: email => 'Email', 477: user => 'Username/domain', 478: phone => 'Phone', 479: crsi => 'Course Information', 480: subject => 'Subject', 481: description => 'Description', 482: sourceurl => 'URL', 483: date => 'Date/Time', 484: secn => 'Section', 485: asup => 'A support request has been sent to', 486: warn => 'Warning: Problem with support e-mail address', 487: your => 'Your support request contained the following information', 488: sect => 'section', 489: info => 'Information supplied', 490: adin => 'Additional information recorded', 491: ); 492: 493: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'"; 494: $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'}; 495: my $supportmsg = <<END; 496: $lt{'username'}: $env{'form.username'} 497: $lt{'email'}: $env{'form.email'} 498: $lt{'user'}: $env{'form.user'} 499: $lt{'phone'}: $env{'form.phone'} 500: $lt{'crsi'}: $env{'form.csri'} 501: $lt{'subject'}: $env{'form.subject'} 502: $lt{'description'}: $env{'form.description'} 503: $lt{'sourceurl'}: $env{'form.sourceurl'} 504: $lt{'date'}: $reporttime 505: 506: END 507: my $displaymsg; 508: foreach my $item ('username','email','user','phone','crsi','subject','description','sourceurl') { 509: if ($env{'form.'.$item} ne '') { 510: if ($item eq 'description') { 511: my $descrip = $env{'form.description'}; 512: $descrip =~ s|\n|<br />|g; 513: $displaymsg .= 514: '<span class="LC_helpform_receipt_cat">'. 515: "$lt{$item}</span>: $descrip<br />\n"; 516: } elsif ($item eq 'sourceurl') { 517: my $showurl = $env{'form.sourceurl'}; 518: $showurl =~ s/\?.*$//; 519: $displaymsg .= 520: '<span class="LC_helpform_receipt_cat">'. 521: "$lt{$item}</span>: $showurl<br />\n"; 522: } else { 523: $displaymsg .= 524: '<span class="LC_helpform_receipt_cat">'. 525: "$lt{$item}</span>: $env{'form.'.$item}<br />\n"; 526: } 527: } 528: } 529: $displaymsg .= '<span class="LC_helpform_receipt_cat">'. 530: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n"; 531: 532: my $start_page = 533: &Apache::loncommon::start_page('Support request recorded',undef, 534: {'function' => $function, 535: 'add_entries' => { 536: topmargin => "0", 537: marginheight => "0", 538: }, 539: 'only_body' => 1,}); 540: 541: $r->print(<<"END"); 542: $start_page 543: <form name="logproblem"> 544: <input type="hidden" name="command" value="result" /> 545: </form> 546: END 547: if ($r->uri eq '/adm/helpdesk') { 548: &print_header($r,$url,'process'); 549: } 550: if ($to =~ m/^[^\@]+\@[^\@]+$/) { 551: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>'); 552: } else { 553: $to = $admin; 554: if ($to =~ m/^[^\@]+\@[^\@]+$/) { 555: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>'); 556: } else { 557: $r->print(' 558: <h3>'.$lt{'warn'}.'</h3>'. 559: &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.')); 560: $to = 'helpdesk@lon-capa.org'; 561: } 562: } 563: if (defined($env{'form.email'})) { 564: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) { 565: $from = $env{'form.email'}; 566: } 567: } 568: 569: my $subject = $env{'form.subject'}; 570: $subject =~ s/(`)/'/g; 571: $subject =~ s/\$/$\$$/g; 572: $supportmsg =~ s/(`)/'/g; 573: $supportmsg =~ s/\$/$\$$/g; 574: $displaymsg =~ s/(`)/'/g; 575: $displaymsg =~ s/\$/$\$$/g; 576: my $fname; 577: 578: my $attachmentpath = ''; 579: my $attachmentsize = ''; 580: if (defined($env{'user.name'})) { 581: if ($env{'form.screenshot.filename'}) { 582: $attachmentsize = length($env{'form.screenshot'}); 583: if ($attachmentsize > 131072) { 584: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize); 585: } else { 586: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests'); 587: } 588: } 589: } 590: 591: my %cookies; 592: my $cookie=CGI::Cookie->parse($r->header_in('Cookie')); 593: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) { 594: $cookies{'lonID'} = $1; 595: } 596: 597: if ($attachmentpath =~ m-/([^/]+)$-) { 598: $fname = $1; 599: $displaymsg .= '<br />'.&mt('An uploaded screenshot file \'[_1]\' ([_2] bytes) was included in the request sent by [_3].',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'}); 600: $supportmsg .= "\n"; 601: foreach my $var (@cookievars) { 602: $supportmsg .= "$var: $cookies{$var}\n"; 603: } 604: foreach my $var(@ENVvars) { 605: $supportmsg .= "$var: $ENV{$var}\n"; 606: } 607: foreach my $var (@envvars) { 608: $supportmsg .= "$var: $env{$var}\n"; 609: } 610: } 611: 612: my $msg = MIME::Lite->new( 613: From => $from, 614: To => $to, 615: Subject => $subject, 616: Type =>'TEXT', 617: Data => $supportmsg, 618: ); 619: 620: if ($attachmentpath) { 621: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath); 622: $msg->attach(Type => $type, 623: Path => $attachmentpath, 624: Filename => $fname 625: ); 626: 627: } else { 628: my $envdata = ''; 629: foreach my $var (@cookievars) { 630: $envdata .= "$var: $cookies{$var}\n"; 631: } 632: foreach my $var (@ENVvars) { 633: $envdata .= "$var: $ENV{$var}\n"; 634: } 635: foreach my $var (@envvars) { 636: $envdata .= "$var: $env{$var}\n"; 637: } 638: foreach my $var (@loncvars) { 639: $envdata .= "$var: $env{$var}\n"; 640: } 641: $msg->attach(Type => 'TEXT', 642: Data => $envdata); 643: } 644: 645: ### Send it: 646: $msg->send('sendmail'); 647: 648: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) { 649: unlink($attachmentpath); 650: } 651: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n"); 652: $r->print(&Apache::lonhtmlcommon::start_pick_box('LC_helpform_receipt'). 653: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n". 654: &Apache::lonhtmlcommon::row_closure(). 655: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value')); 656: my $envmsg; 657: foreach my $var (@cookievars) { 658: if ($cookies{$var} ne '') { 659: $envmsg.= '<span class="LC_helpform_receipt_cat">'. 660: $var.'</span>: '.$cookies{$var}.', '; 661: } 662: } 663: foreach my $var (@ENVvars) { 664: if ($ENV{$var} ne '') { 665: $envmsg .= '<span class="LC_helpform_receipt_cat">'. 666: $var.'</span>: '.$ENV{$var}.', '; 667: } 668: } 669: foreach my $var (@envvars) { 670: if ($env{$var} ne '') { 671: $envmsg .= '<span class="LC_helpform_receipt_cat">'. 672: $var.'</span>: '.$env{$var}.', '; 673: } 674: } 675: $envmsg =~ s/, $//; 676: $r->print($envmsg."\n". 677: &Apache::lonhtmlcommon::row_closure(1)."\n". 678: &Apache::lonhtmlcommon::end_pick_box()."\n". 679: &Apache::loncommon::end_page()); 680: } 681: 682: sub print_header { 683: my ($r,$origurl,$command) = @_; 684: my $location=&Apache::loncommon::lonhttpdurl("/adm"); 685: my ($component_url); 686: my $helpdesk_link = '<a href="javascript:validate()">'; 687: if ($command eq 'process') { 688: $helpdesk_link = '<a href="/adm/helpdesk">'; 689: } 690: my %lt = &Apache::lonlocal::texthash ( 691: login => 'Log-in help', 692: ask => 'Ask helpdesk', 693: getst => 'Getting started guide', 694: back => 'Back to last location' 695: ); 696: my ($getstartlink,$getstarttext); 697: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') { 698: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|; 699: $getstarttext = ' '.&mt('and the "Getting started" guide').' '; 700: } 701: $r->print(<<END); 702: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td> 703: <td> 704: <fieldset><legend><img src="$location/lonIcons/minilogo.gif" height='20' width='29' valign='bottom' />  <b><font size="+1">LON-CAPA help/support</font></b></legend> 705: <table id="LC_helpmenu_links"> 706: <tr> 707: <td align="center"><span class="LC_nobreak"><img src="$location/help/gif/smallHelp.gif" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td> 708: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink 709: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td> 710: </tr> 711: </table> 712: </fieldset> 713: </td> 714: <td width='5'> </td> 715: </tr> 716: <tr height='5'> 717: <td colspan='3' height='5'> </td> 718: </tr> 719: END 720: if ($command ne 'process') { 721: $r->print(' 722: <tr> 723: <td colspan="3">'.&mt(' 724: Please review the information in "Log-in help"').$getstarttext.' '.&mt('if you are unable to log-in').'. '.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk').'.<br /><font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '.&mt('Contact your instructor instead.').'</font><br /><br /> 725: </td> 726: </tr>'); 727: } 728: $r->print(' 729: </table>'); 730: return; 731: } 732: 733: 1;