1: #
2: # $Id: lonsupportreq.pm,v 1.49 2008/07/08 01:08:57 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::courseclassifier;
40: use LONCAPA;
41:
42:
43: sub handler {
44: my ($r) = @_;
45: &Apache::loncommon::content_type($r,'text/html');
46: $r->send_http_header;
47:
48: if ($r->header_only) {
49: return OK;
50: }
51: if ($r->uri eq '/adm/helpdesk') {
52: &Apache::lonlocal::get_language_handle($r);
53: }
54:
55: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
56: if ($r->uri eq '/adm/helpdesk') {
57: &Apache::lonacc::get_posted_cgi($r);
58: }
59: my $function = $env{'form.function'};
60: my $origurl = &unescape($env{'form.origurl'});
61: my $command = $env{'form.command'};
62:
63: if ($command eq 'process') {
64: &print_request_receipt($r,$origurl,$function);
65: } else {
66: &print_request_form($r,$origurl,$function);
67: }
68: return OK;
69: }
70:
71: sub print_request_form {
72: my ($r,$origurl,$function) = @_;
73: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
74: $function = &Apache::loncommon::get_users_function() if (!$function);
75: $ccode = '';
76: $os = $env{'browser.os'};
77: $browser = $env{'browser.type'};
78: $bversion = $env{'browser.version'};
79: $uhost = $env{'request.host'};
80: $uname = $env{'user.name'};
81: $udom = $env{'user.domain'};
82: $uhome = $env{'user.home'};
83: $urole = $env{'request.role'};
84: $usec = $env{'request.course.sec'};
85: $cid = $env{'request.course.id'};
86: $formname = 'logproblem';
87: my $machine = &Apache::lonnet::absolute_url();
88: if ($origurl =~ m-^https?://-) {
89: $server = $origurl;
90: } else {
91: $server = $machine.$origurl;
92: }
93: my $showserver = $server;
94: $showserver =~ s/\?.*$//;
95: my %lt = &Apache::lonlocal::texthash (
96: email => 'The e-mail address you entered',
97: notv => 'is not a valid e-mail address',
98: rsub => 'You must include a subject',
99: rdes => 'You must include a description',
100: name => 'Name',
101: subm => 'Submit Request',
102: emad => 'Your e-mail address',
103: emac => 'Cc',
104: unme => 'username',
105: doma => 'domain',
106: entu => 'Enter the username you use to log-in to LON-CAPA',
107: chdo => 'Choose your LON-CAPA domain',
108: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
109: urlp => 'URL of page',
110: phon => 'Phone',
111: crsd => 'Course Details',
112: enin => 'Enter institutional course code',
113: pick => 'Pick',
114: enct => 'Enter course title',
115: secn => 'Section Number',
116: sele => 'Select',
117: titl => 'Title',
118: lsec => 'LON-CAPA sec',
119: subj => 'Subject',
120: detd => 'Detailed Description',
121: opfi => 'Optional file upload',
122: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
123: fini => 'Finish',
124: clfm => 'Clear Form',
125: );
126: my $scripttag = (<<"END");
127: function validate() {
128: if (validmail(document.logproblem.email) == false) {
129: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
130: return;
131: }
132: if (document.logproblem.subject.value == '') {
133: alert("$lt{'rsub'}.");
134: return;
135: }
136: if (document.logproblem.description.value == '') {
137: alert("$lt{'rdes'}.");
138: return;
139: }
140: document.logproblem.submit();
141: }
142:
143: END
144: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
145: if ($cid) {
146: $cdom = $env{'course.'.$cid.'.domain'};
147: $cnum = $env{'course.'.$cid.'.num'};
148: }
149: if ($cdom && $cnum) {
150: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
151: $ctitle = $csettings{'description'};
152: $ccode = $csettings{'internal.coursecode'};
153: $sectionlist = $csettings{'internal.sectionnums'};
154: }
155:
156: if ($env{'environment.permanentemail'}) {
157: $email = $env{'environment.permanentemail'};
158: } elsif ($env{'environment.critnotification'}) {
159: $email = $env{'environment.critnotification'};
160: } elsif ($env{'environment.notification'}) {
161: $email = $env{'environment.notification'};
162: }
163: if ($env{'environment.lastname'}) {
164: $lastname = $env{'environment.lastname'};
165: }
166: if ($env{'environment.firstname'}) {
167: $firstname = $env{'environment.firstname'};
168: }
169: my @sections = split(/,/,$sectionlist);
170: my %groupid;
171: foreach my $section (@sections) {
172: my ($sec,$grp) = split(/:/,$section);
173: $groupid{$sec} = $grp;
174: }
175: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
176: my $codedom = &get_domain();
177: my $details_title;
178: if ($codedom) {
179: $details_title = '<br />('.$codedom.')';
180: }
181: my %coursecodes;
182: my %codes;
183: my @codetitles;
184: my %cat_titles;
185: my %cat_order;
186: my %idlist;
187: my %idnums;
188: my %idlist_titles;
189: my $caller = 'global';
190: my $totcodes = 0;
191: my $format_reply;
192: my $jscript = '';
193: my $loaditems = qq|
194: function initialize_codes() {
195: return;
196: }
197: |;
198: if ($cnum) {
199: $coursecodes{$cnum} = $ccode;
200: if ($ccode eq '') {
201: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
202: } else {
203: $coursecodes{$cnum} = $ccode;
204: $caller = $cnum;
205: $totcodes ++;
206: }
207: } else {
208: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
209: }
210: if ($totcodes > 0) {
211: if ($ccode eq '') {
212: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
213: if ($format_reply eq 'ok') {
214: my $numtypes = @codetitles;
215: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
216: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
217: my $longtitles_str = join('","',@{$longtitles});
218: my $allidlist = $idlist{$codetitles[0]};
219: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
220: $jscript .= $scripttext;
221: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
222: $loaditems = '';
223: }
224: }
225: }
226:
227: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
228: '</script>';
229: my %add_entries = (topmargin => "0",
230: marginheight => "0",
231: onLoad =>"initialize_codes()",);
232:
233:
234: $r->print(&Apache::loncommon::start_page('Support Request',$js,
235: { 'function' => $function,
236: 'add_entries' => \%add_entries,
237: 'only_body' => 1,}));
238: if ($r->uri eq '/adm/helpdesk') {
239: &print_header($r,$origurl);
240: }
241: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
242: my $output = &Apache::lonhtmlcommon::start_pick_box().
243: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,'LC_oddrow_value')."\n";
244: my $fullname = '';
245: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
246: $fullname = "$firstname $lastname";
247: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
248: } else {
249: if (defined($firstname) && $firstname ne '') {
250: $fullname = $firstname;
251: } elsif (defined($lastname) && $lastname ne '') {
252: $fullname = " $lastname";
253: }
254: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
255: }
256: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
257: &Apache::lonhtmlcommon::row_closure()."\n".
258: &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,'LC_evenrow_value').
259: '<input type="text" size="20" name="email" value="'.
260: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
261: &Apache::lonhtmlcommon::row_closure().
262: &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,'LC_oddrow_value').
263: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
264: &Apache::lonhtmlcommon::row_closure().
265: &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,'LC_evenrow_value');
266: my $udom_input = '<input type="hidden" name="udom" value="'.
267: &HTML::Entities::encode($udom,'"<>&').'" />';
268: my $uname_input = '<input type="hidden" name="uname" value="'.
269: &HTML::Entities::encode($uname,'"<>&').'" />';
270: if (defined($uname) && defined($udom)) {
271: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
272: } else {
273: my $udomform = '';
274: my $unameform = '';
275: if (defined($udom)) {
276: $output .= $lt{'entu'};
277: } elsif (defined($uname)) {
278: $output .= $lt{'chdo'};
279: } else {
280: $output .= $lt{'entr'};
281: }
282: $output .= '<br />';
283: if (defined($udom)) {
284: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
285: } elsif (defined($uname)) {
286: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
287: }
288: if ($udomform eq '') {
289: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
290: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
291: }
292: if ($unameform eq '') {
293: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="12" name="uname" value="'.$uname.'" /> ';
294: }
295: $output .= $unameform.$udomform;
296: }
297: $output .= &Apache::lonhtmlcommon::row_closure().
298: &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,'LC_oddrow_value').
299: $showserver.'<input type="hidden" name="sourceurl" value="'.
300: &HTML::Entities::encode($server,'"<>&').'" />'.
301: &Apache::lonhtmlcommon::row_closure().
302: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
303: '<input type="text" size="15" name="phone" /><br />'.
304: &Apache::lonhtmlcommon::row_closure().
305: &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,'LC_oddrow_value');
306: if ($cnum) {
307: if ($coursecodes{$cnum}) {
308: foreach my $item (@codetitles) {
309: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
310: }
311: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
312: } else {
313: $output .= $lt{'enin'}.':
314: <input type="text" name="coursecode" size="15" value="" />';
315: }
316: } else {
317: if ($totcodes > 0) {
318: my $numtitles = @codetitles;
319: if ($numtitles == 0) {
320: $output .= $lt{'enin'}.':
321: <input type="text" name="coursecode" size="15" value="" />';
322: } else {
323: my $lasttitle = $numtitles;
324: if ($numtitles > 4) {
325: $lasttitle = 4;
326: }
327: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
328: '<select name="'.$codetitles[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
329: ' <option value="-1" />'.$lt{'sele'}."\n";
330: my @items = ();
331: my @longitems = ();
332: if ($idlist{$codetitles[0]} =~ /","/) {
333: @items = split(/","/,$idlist{$codetitles[0]});
334: } else {
335: $items[0] = $idlist{$codetitles[0]};
336: }
337: if (defined($idlist_titles{$codetitles[0]})) {
338: if ($idlist_titles{$codetitles[0]} =~ /","/) {
339: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
340: } else {
341: $longitems[0] = $idlist_titles{$codetitles[0]};
342: }
343: for (my $i=0; $i<@longitems; $i++) {
344: if ($longitems[$i] eq '') {
345: $longitems[$i] = $items[$i];
346: }
347: }
348: } else {
349: @longitems = @items;
350: }
351: for (my $i=0; $i<@items; $i++) {
352: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
353: }
354: $output .= '</select></td>';
355: for (my $i=1; $i<$numtitles; $i++) {
356: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
357: '<select name="'.$codetitles[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
358: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
359: '</select>'."\n".
360: '</td>'."\n";
361: }
362: $output .= '</tr></table>';
363: if ($numtitles > 4) {
364: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
365: '<select name="'.$codetitles[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
366: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
367: '</select>'."\n";
368: }
369: }
370: } else {
371: $output .= $lt{'enin'}.':
372: <input type="text" name="coursecode" size="15" value="" />';
373: }
374: }
375: if ($ctitle) {
376: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
377: '<input type="hidden" name="title" value="'.
378: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
379: } else {
380: $output .= '<br />'.$lt{'enct'}.':
381: <input type="text" name="title" size="25" value="" />'."\n";
382: }
383: $output .= &Apache::lonhtmlcommon::row_closure().
384: &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,'LC_evenrow_value');
385: if ($sectionlist) {
386: $output .= "<select name=\"section\"\n>".
387: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
388: foreach my $id (sort(keys(%groupid))) {
389: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
390: $output .= " <option value=".
391: &HTML::Entities::encode($id,'"<>&').
392: " >$id</option>\n";
393: } else {
394: $output .= " <option value=".
395: &HTML::Entities::encode($id,'"<>&').
396: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
397: }
398: }
399: $output .= "</select>";
400: } else {
401: $output .= '<input type="text" name="section" size="10" />';
402: }
403: $output .= &Apache::lonhtmlcommon::row_closure().
404: &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
405: ' <input type="text" size="40" name="subject" />'."\n".
406: &Apache::lonhtmlcommon::row_closure().
407: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
408: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
409: &Apache::lonhtmlcommon::row_closure();
410: my $lastrow = 'LC_evenrow_value';
411: if (defined($env{'user.name'})) {
412: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,'LC_oddrow_value').
413: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
414: &Apache::lonhtmlcommon::row_closure();
415: $lastrow = 'LC_oddrow_value';
416: }
417: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$lastrow);
418: $output .= <<END;
419: <table border="0" cellpadding="8" cellspacing="0">
420: <tr>
421: <td>
422: <input type="hidden" name="command" value="process" />
423: <input type="button" value="$lt{'subm'}" onclick="validate()" />
424: </td>
425: <td> </td>
426: <td>
427: <input type="reset" value="$lt{'clfm'}" />
428: </td>
429: </tr>
430: </table>
431: END
432: $output .= &Apache::lonhtmlcommon::row_closure(1);
433: $output .= &Apache::lonhtmlcommon::end_pick_box();
434: $r->print(<<END);
435: $output
436: </form>
437: <br />
438: END
439: $r->print(&Apache::loncommon::end_page());
440: return;
441: }
442:
443: sub print_request_receipt {
444: my ($r,$url,$function) = @_;
445: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
446: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
447: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
448: my @cookievars = ('lonID');
449:
450: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
451: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
452: my $defdom = &get_domain();
453: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
454: $defdom,$origmail);
455: my $from = $admin;
456: my $reporttime = &Apache::lonlocal::locallocaltime(time);
457: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
458:
459: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
460: my $coursecode = $env{'form.coursecode'};
461: if ($coursecode eq '') {
462: if (defined($env{'form.Year'})) {
463: $coursecode .= $env{'form.Year'};
464: }
465: if (defined($env{'form.Semester'})) {
466: $coursecode .= $env{'form.Semester'};
467: }
468: if (defined($env{'form.Department'})) {
469: $coursecode .= $env{'form.Department'};
470: }
471: if (defined($env{'form.Number'})) {
472: $coursecode .= $env{'form.Number'};
473: }
474: }
475: my %lt = &Apache::lonlocal::texthash (
476: username => 'Name',
477: email => 'Email',
478: cc => 'Cc',
479: user => 'Username/domain',
480: phone => 'Phone',
481: crsi => 'Course Information',
482: subject => 'Subject',
483: description => 'Description',
484: sourceurl => 'URL',
485: date => 'Date/Time',
486: secn => 'Section',
487: asup => 'A support request has been sent to',
488: warn => 'Warning: Problem with support e-mail address',
489: your => 'Your support request contained the following information',
490: sect => 'section',
491: info => 'Information supplied',
492: adin => 'Additional information recorded',
493: );
494:
495: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
496: if (defined($env{'form.cc'})) {
497: my @ccs;
498: if ($env{'form.cc'} =~ /,/) {
499: @ccs = split(/,/,$env{'form.cc'});
500: } else {
501: $env{'form.cc'} =~ s/^\s+//;
502: $env{'form.cc'} =~ s/\s+$//;
503: @ccs = $env{'form.cc'};
504: }
505: foreach my $cc (@ccs) {
506: $cc =~ s/^\s+//g;
507: $cc =~ s/\s+$//g;
508: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
509: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
510: push(@ok_ccs,$cc);
511: }
512: } else {
513: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
514: push(@bad_ccs,$cc);
515: }
516: }
517: }
518: if (@ok_ccs > 0) {
519: $okcclist = join(', ',@ok_ccs);
520: }
521: if (@bad_ccs == 1) {
522: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
523: } elsif (@bad_ccs > 1) {
524: my $bad_cc_string = join(', ',@bad_ccs);
525: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
526: }
527: }
528: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
529: $env{'form.csri'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
530: my $supportmsg = <<END;
531: $lt{'username'}: $env{'form.username'}
532: $lt{'email'}: $env{'form.email'}
533: $lt{'cc'}: $okcclist
534: $lt{'user'}: $env{'form.user'}
535: $lt{'phone'}: $env{'form.phone'}
536: $lt{'crsi'}: $env{'form.csri'}
537: $lt{'subject'}: $env{'form.subject'}
538: $lt{'description'}: $env{'form.description'}
539: $lt{'sourceurl'}: $env{'form.sourceurl'}
540: $lt{'date'}: $reporttime
541:
542: END
543: my $displaymsg;
544: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
545: if ($env{'form.'.$item} ne '') {
546: if ($item eq 'description') {
547: my $descrip = $env{'form.description'};
548: $descrip =~ s|\n|<br />|g;
549: $displaymsg .=
550: '<span class="LC_helpform_receipt_cat">'.
551: "$lt{$item}</span>: $descrip<br />\n";
552: } elsif ($item eq 'sourceurl') {
553: my $showurl = $env{'form.sourceurl'};
554: $showurl =~ s/\?.*$//;
555: $displaymsg .=
556: '<span class="LC_helpform_receipt_cat">'.
557: "$lt{$item}</span>: $showurl<br />\n";
558: } elsif ($item eq 'cc') {
559: $displaymsg .=
560: '<span class="LC_helpform_receipt_cat">'.
561: "$lt{$item}</span>: $okcclist<br />\n";
562: } else {
563: $displaymsg .=
564: '<span class="LC_helpform_receipt_cat">'.
565: "$lt{$item}</span>: $env{'form.'.$item}<br />\n";
566: }
567: }
568: }
569: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
570: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
571:
572: my $start_page =
573: &Apache::loncommon::start_page('Support request recorded',undef,
574: {'function' => $function,
575: 'add_entries' => {
576: topmargin => "0",
577: marginheight => "0",
578: },
579: 'only_body' => 1,});
580:
581: $r->print(<<"END");
582: $start_page
583: <form name="logproblem">
584: <input type="hidden" name="command" value="result" />
585: </form>
586: END
587: if ($r->uri eq '/adm/helpdesk') {
588: &print_header($r,$url,'process');
589: }
590: my $bad_email = 0;
591: if ($to =~ /,/) {
592: my @ok_email;
593: foreach my $email (split(/,/,$to)) {
594: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
595: if (!grep(/^\Q$email\E$/,@ok_email)) {
596: push(@ok_email,$email);
597: }
598: }
599: }
600: if (@ok_email > 0) {
601: $to = join(',',@ok_email);
602: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
603: $to = $admin;
604: } else {
605: $bad_email = 1;
606: }
607: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
608: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
609: $to = $admin;
610: } else {
611: $bad_email = 1;
612: }
613: }
614: if ($bad_email) {
615: $r->print('
616: <h3>'.$lt{'warn'}.'</h3>'.
617: &mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
618: $to = 'helpdesk@lon-capa.org';
619: } else {
620: $r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
621: }
622: if (defined($env{'form.email'})) {
623: $env{'form.email'} =~ s/^\s+//;
624: $env{'form.email'} =~ s/\s+$//;
625: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
626: $from = $env{'form.email'};
627: }
628: }
629:
630: if (defined($env{'form.cc'})) {
631: if ($badccmsg) {
632: $displaymsg .= $badccmsg;
633: }
634: }
635:
636: my $subject = $env{'form.subject'};
637: $subject =~ s/(`)/'/g;
638: $subject =~ s/\$/\(\$\)/g;
639: $supportmsg =~ s/(`)/'/g;
640: $supportmsg =~ s/\$/\(\$\)/g;
641: $displaymsg =~ s/(`)/'/g;
642: $displaymsg =~ s/\$/\(\$\)/g;
643: my $fname;
644:
645: my $attachmentpath = '';
646: my $attachmentsize = '';
647: if (defined($env{'user.name'})) {
648: if ($env{'form.screenshot.filename'}) {
649: $attachmentsize = length($env{'form.screenshot'});
650: if ($attachmentsize > 131072) {
651: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
652: } else {
653: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
654: }
655: }
656: }
657:
658: my %cookies;
659: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
660: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
661: $cookies{'lonID'} = $1;
662: }
663:
664: if ($attachmentpath =~ m-/([^/]+)$-) {
665: $fname = $1;
666: $displaymsg .= '<br />'.&mt('An uploaded screenshot file \'[_1]\' ([_2] bytes) was included in the request sent by [_3].',$fname,$attachmentsize,$env{'user.name'}.': '.$env{'user.domain'});
667: $supportmsg .= "\n";
668: foreach my $var (@cookievars) {
669: $supportmsg .= "$var: $cookies{$var}\n";
670: }
671: foreach my $var(@ENVvars) {
672: $supportmsg .= "$var: $ENV{$var}\n";
673: }
674: foreach my $var (@envvars) {
675: $supportmsg .= "$var: $env{$var}\n";
676: }
677: }
678:
679: my $msg = MIME::Lite->new(
680: From => $from,
681: To => $to,
682: Subject => $subject,
683: Type =>'TEXT',
684: Data => $supportmsg,
685: );
686: if (@ok_ccs > 0) {
687: my $cc_string = join(', ',@ok_ccs);
688: $msg->add("Cc" => $cc_string);
689: }
690:
691: if ($attachmentpath) {
692: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
693: $msg->attach(Type => $type,
694: Path => $attachmentpath,
695: Filename => $fname
696: );
697:
698: } else {
699: my $envdata = '';
700: foreach my $var (@cookievars) {
701: $envdata .= "$var: $cookies{$var}\n";
702: }
703: foreach my $var (@ENVvars) {
704: $envdata .= "$var: $ENV{$var}\n";
705: }
706: foreach my $var (@envvars) {
707: $envdata .= "$var: $env{$var}\n";
708: }
709: foreach my $var (@loncvars) {
710: $envdata .= "$var: $env{$var}\n";
711: }
712: $msg->attach(Type => 'TEXT',
713: Data => $envdata);
714: }
715:
716: ### Send it:
717: $msg->send('sendmail');
718:
719: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
720: unlink($attachmentpath);
721: }
722: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
723: $r->print(&Apache::lonhtmlcommon::start_pick_box('LC_helpform_receipt').
724: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
725: &Apache::lonhtmlcommon::row_closure().
726: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
727: my $envmsg;
728: foreach my $var (@cookievars) {
729: if ($cookies{$var} ne '') {
730: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
731: $var.'</span>: '.$cookies{$var}.', ';
732: }
733: }
734: foreach my $var (@ENVvars) {
735: if ($ENV{$var} ne '') {
736: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
737: $var.'</span>: '.$ENV{$var}.', ';
738: }
739: }
740: foreach my $var (@envvars) {
741: if ($env{$var} ne '') {
742: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
743: $var.'</span>: '.$env{$var}.', ';
744: }
745: }
746: $envmsg =~ s/, $//;
747: $r->print($envmsg."\n".
748: &Apache::lonhtmlcommon::row_closure(1)."\n".
749: &Apache::lonhtmlcommon::end_pick_box()."\n".
750: &Apache::loncommon::end_page());
751: }
752:
753: sub print_header {
754: my ($r,$origurl,$command) = @_;
755: my $location=&Apache::loncommon::lonhttpdurl("/adm");
756: my ($component_url);
757: my $helpdesk_link = '<a href="javascript:validate()">';
758: if ($command eq 'process') {
759: $helpdesk_link = '<a href="/adm/helpdesk">';
760: }
761: my %lt = &Apache::lonlocal::texthash (
762: login => 'Log-in help',
763: ask => 'Ask helpdesk',
764: getst => 'Getting started guide',
765: back => 'Back to last location',
766: headline => 'help/support',
767: );
768: my ($getstartlink,$reviewtext);
769: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
770: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
771: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
772: } else {
773: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
774: }
775: $r->print(<<END);
776: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
777: <td>
778: <fieldset><legend><img src="$location/lonIcons/minilogo.gif" height='20' width='29' valign='bottom' /> <b><font size="+1">LON-CAPA $lt{'headline'}</font></b></legend>
779: <table id="LC_helpmenu_links">
780: <tr>
781: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
782: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
783: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
784: </tr>
785: </table>
786: </fieldset>
787: </td>
788: <td width='5'> </td>
789: </tr>
790: <tr height='5'>
791: <td colspan='3' height='5'> </td>
792: </tr>
793: END
794: if ($command ne 'process') {
795: $r->print('
796: <tr>
797: <td colspan="3">'.$reviewtext.' '
798: .&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
799: .'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
800: .&mt('Contact your instructor instead.')
801: .'</font><br /><br />
802: </td>
803: </tr>');
804: }
805: $r->print('
806: </table>');
807: return;
808: }
809:
810: sub get_domain {
811: my $codedom;
812: if (exists($env{'form.codedom'})) {
813: $codedom = $env{'form.codedom'};
814: } elsif ($env{'request.course.id'}) {
815: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
816: } elsif ($env{'request.role.domain'}) {
817: $codedom = $env{'request.role.domain'};
818: } else {
819: $codedom = $Apache::lonnet::perlvar{'lonDefDomain'};
820: }
821: return $codedom;
822: }
823:
824: 1;
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