File:
[LON-CAPA] /
loncom /
interface /
lonsupportreq.pm
Revision
1.57:
download - view:
text,
annotated -
select for diffs
Fri Jul 9 14:40:20 2010 UTC (13 years, 10 months ago) by
raeburn
Branches:
MAIN
CVS tags:
version_2_10_0_RC1,
HEAD
- Bug 6333.
Ensure that form element names for select boxes for institutional codes
are always named Year, Semester, Department, Number, for consistency with
names used in javascript to update select box items dynamically.
- Bug 5848.
Assembly of institutional code from components conforms to order defined in
localenroll::instcode_defaults().
#
# $Id: lonsupportreq.pm,v 1.57 2010/07/09 14:40:20 raeburn Exp $
#
# Copyright Michigan State University Board of Trustees
#
# This file is part of the LearningOnline Network with CAPA (LON-CAPA).
#
# LON-CAPA is free software; you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation; either version 2 of the License, or
# (at your option) any later version.
#
# LON-CAPA is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with LON-CAPA; if not, write to the Free Software
# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
#
# /home/httpd/html/adm/gpl.txt
#
# http://www.lon-capa.org/
#
package Apache::lonsupportreq;
use strict;
use MIME::Types;
use MIME::Lite;
use CGI::Cookie();
use Apache::Constants qw(:common);
use Apache::loncommon();
use Apache::lonhtmlcommon;
use Apache::lonnet;
use Apache::lonlocal;
use Apache::lonacc();
use Apache::courseclassifier;
use LONCAPA;
sub handler {
my ($r) = @_;
&Apache::loncommon::content_type($r,'text/html');
$r->send_http_header;
if ($r->header_only) {
return OK;
}
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonlocal::get_language_handle($r);
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
if ($r->uri eq '/adm/helpdesk') {
&Apache::lonacc::get_posted_cgi($r);
}
my $function = $env{'form.function'};
my $origurl = &unescape($env{'form.origurl'});
my $command = $env{'form.command'};
if ($command eq 'process') {
&print_request_receipt($r,$origurl,$function);
} else {
&print_request_form($r,$origurl,$function);
}
return OK;
}
sub print_request_form {
my ($r,$origurl,$function) = @_;
my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,$cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,$formname);
$function = &Apache::loncommon::get_users_function() if (!$function);
$ccode = '';
$os = $env{'browser.os'};
$browser = $env{'browser.type'};
$bversion = $env{'browser.version'};
$uhost = $env{'request.host'};
my ($uname,$udom);
if (($env{'user.name'} ne 'public') && ($env{'user.domain'} ne 'public')) {
$uname = $env{'user.name'};
$udom = $env{'user.domain'};
}
$uhome = $env{'user.home'};
$urole = $env{'request.role'};
$usec = $env{'request.course.sec'};
$cid = $env{'request.course.id'};
$formname = 'logproblem';
my $machine = &Apache::lonnet::absolute_url();
if ($origurl =~ m-^https?://-) {
$server = $origurl;
} else {
$server = $machine.$origurl;
}
my $showserver = $server;
$showserver =~ s/\?.*$//;
my %lt = &Apache::lonlocal::texthash (
email => 'The e-mail address you entered',
notv => 'is not a valid e-mail address',
rsub => 'You must include a subject',
rdes => 'You must include a description',
name => 'Name',
subm => 'Submit Request',
emad => 'Your e-mail address',
emac => 'Cc',
unme => 'username',
doma => 'domain',
entu => 'Enter the username you use to log-in to LON-CAPA',
chdo => 'Choose your LON-CAPA domain',
entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
urlp => 'URL of page',
phon => 'Phone',
crsd => 'Course Details',
enin => 'Enter institutional course code',
pick => 'Pick',
enct => 'Enter course title',
secn => 'Section Number',
sele => 'Select',
titl => 'Title',
lsec => 'LON-CAPA sec',
subj => 'Subject',
detd => 'Detailed Description',
opfi => 'Optional file upload',
uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
fini => 'Finish',
clfm => 'Clear Form',
);
my $scripttag = (<<"END");
function validate() {
if (validmail(document.logproblem.email) == false) {
alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
return;
}
if (document.logproblem.subject.value == '') {
alert("$lt{'rsub'}.");
return;
}
if (document.logproblem.description.value == '') {
alert("$lt{'rdes'}.");
return;
}
document.logproblem.submit();
}
END
$scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
if ($cid) {
$cdom = $env{'course.'.$cid.'.domain'};
$cnum = $env{'course.'.$cid.'.num'};
}
if ($cdom && $cnum) {
my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
$ctitle = $csettings{'description'};
$ccode = $csettings{'internal.coursecode'};
$sectionlist = $csettings{'internal.sectionnums'};
}
if ($env{'environment.permanentemail'}) {
$email = $env{'environment.permanentemail'};
} elsif ($env{'environment.critnotification'}) {
$email = $env{'environment.critnotification'};
} elsif ($env{'environment.notification'}) {
$email = $env{'environment.notification'};
}
if ($env{'environment.lastname'}) {
$lastname = $env{'environment.lastname'};
}
if ($env{'environment.firstname'}) {
$firstname = $env{'environment.firstname'};
}
my @sections = split(/,/,$sectionlist);
my %groupid;
foreach my $section (@sections) {
my ($sec,$grp) = split(/:/,$section);
$groupid{$sec} = $grp;
}
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom']);
my $codedom = &get_domain();
my $details_title;
if ($codedom) {
$details_title = '<br />('.$codedom.')';
}
my %coursecodes;
my %codes;
my @codetitles;
my %cat_titles;
my %cat_order;
my %idlist;
my %idnums;
my %idlist_titles;
my $caller = 'global';
my $totcodes = 0;
my $format_reply;
my $jscript = '';
my $loaditems = qq|
function initialize_codes() {
return;
}
|;
if ($cnum) {
$coursecodes{$cnum} = $ccode;
if ($ccode eq '') {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
} else {
$coursecodes{$cnum} = $ccode;
$caller = $cnum;
$totcodes ++;
}
} else {
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
}
if ($totcodes > 0) {
if ($ccode eq '') {
$format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
if ($format_reply eq 'ok') {
my $numtypes = @codetitles;
&Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
my $longtitles_str = join('","',@{$longtitles});
my $allidlist = $idlist{$codetitles[0]};
$jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
$jscript .= $scripttext;
$jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
$loaditems = '';
}
}
}
my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
'</script>';
my %add_entries = (topmargin => "0",
marginheight => "0",
onLoad =>"initialize_codes()",);
$r->print(&Apache::loncommon::start_page('Support Request',$js,
{ 'function' => $function,
'add_entries' => \%add_entries,
'only_body' => 1,}));
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$origurl);
}
my @css = ('LC_evenrow_value','LC_oddrow_value');
my $num = 1;
my $i = $num%2;
$r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
my $output = &Apache::lonhtmlcommon::start_pick_box().
&Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
my $fullname = '';
if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
$fullname = "$firstname $lastname";
$output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
} else {
if (defined($firstname) && $firstname ne '') {
$fullname = $firstname;
} elsif (defined($lastname) && $lastname ne '') {
$fullname = " $lastname";
}
$output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
}
$output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
&Apache::lonhtmlcommon::row_closure()."\n";
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
'<input type="text" size="20" name="email" value="'.
&HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
if (defined($uname)) {
$output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
'<input type="text" size="50" name="cc" value="" /><br />'."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
}
$output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
my $udom_input = '<input type="hidden" name="udom" value="'.
&HTML::Entities::encode($udom,'"<>&').'" />';
my $uname_input = '<input type="hidden" name="uname" value="'.
&HTML::Entities::encode($uname,'"<>&').'" />';
if (defined($uname) && defined($udom)) {
$output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
} else {
my $udomform = '';
my $unameform = '';
if (defined($udom)) {
$output .= $lt{'entu'};
} elsif (defined($uname)) {
$output .= $lt{'chdo'};
} else {
$output .= $lt{'entr'};
}
$output .= '<br />';
if (defined($udom)) {
$udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
} elsif (defined($uname)) {
$unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
}
if ($udomform eq '') {
$udomform = '<i>'.$lt{'doma'}.'</i>: ';
$udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
}
if ($unameform eq '') {
$unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="12" name="uname" value="'.$uname.'" /> ';
}
$output .= $unameform.$udomform;
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
$showserver.'<input type="hidden" name="sourceurl" value="'.
&HTML::Entities::encode($server,'"<>&').'" />'.
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
'<input type="text" size="15" name="phone" /><br />'.
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
if ($cnum) {
if ($coursecodes{$cnum}) {
foreach my $item (@codetitles) {
$output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
}
$output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />';
} else {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
}
} else {
if ($totcodes > 0) {
my $numtitles = @codetitles;
if ($numtitles == 0) {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
} else {
my @standardnames = &Apache::loncommon::get_standard_codeitems();
my $lasttitle = $numtitles;
if ($numtitles > 4) {
$lasttitle = 4;
}
$output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
'<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
' <option value="-1" />'.$lt{'sele'}."\n";
my @items = ();
my @longitems = ();
if ($idlist{$codetitles[0]} =~ /","/) {
@items = split(/","/,$idlist{$codetitles[0]});
} else {
$items[0] = $idlist{$codetitles[0]};
}
if (defined($idlist_titles{$codetitles[0]})) {
if ($idlist_titles{$codetitles[0]} =~ /","/) {
@longitems = split(/","/,$idlist_titles{$codetitles[0]});
} else {
$longitems[0] = $idlist_titles{$codetitles[0]};
}
for (my $i=0; $i<@longitems; $i++) {
if ($longitems[$i] eq '') {
$longitems[$i] = $items[$i];
}
}
} else {
@longitems = @items;
}
for (my $i=0; $i<@items; $i++) {
$output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
}
$output .= '</select></td>';
for (my $i=1; $i<$numtitles; $i++) {
$output .= '<td>'.$codetitles[$i].'<br />'."\n".
'<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
'</select>'."\n".
'</td>'."\n";
}
$output .= '</tr></table>';
if ($numtitles > 4) {
$output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
'<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
'<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
'</select>'."\n";
}
}
} else {
$output .= $lt{'enin'}.':
<input type="text" name="coursecode" size="15" value="" />';
}
}
if ($ctitle) {
$output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
'<input type="hidden" name="title" value="'.
&HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
} else {
$output .= '<br />'.$lt{'enct'}.':
<input type="text" name="title" size="25" value="" />'."\n";
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
if ($sectionlist) {
$output .= "<select name=\"section\"\n>".
" <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
foreach my $id (sort(keys(%groupid))) {
if ($id eq $groupid{$id} || $groupid{$id} eq '') {
$output .= " <option value=".
&HTML::Entities::encode($id,'"<>&').
" >$id</option>\n";
} else {
$output .= " <option value=".
&HTML::Entities::encode($id,'"<>&').
" >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
}
}
$output .= "</select>";
} else {
$output .= '<input type="text" name="section" size="10" />';
}
$output .= &Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
$output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
' <input type="text" size="40" name="subject" />'."\n".
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
if (defined($uname)) {
$output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
&Apache::lonhtmlcommon::row_closure();
$num ++;
$i = $num%2;
}
$output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
$output .= <<END;
<table border="0" cellpadding="8" cellspacing="0">
<tr>
<td>
<input type="hidden" name="command" value="process" />
<input type="button" value="$lt{'subm'}" onclick="validate()" />
</td>
<td> </td>
<td>
<input type="reset" value="$lt{'clfm'}" />
</td>
</tr>
</table>
END
$output .= &Apache::lonhtmlcommon::row_closure(1);
$output .= &Apache::lonhtmlcommon::end_pick_box();
$r->print(<<END);
$output
</form>
<br />
END
$r->print(&Apache::loncommon::end_page());
return;
}
sub print_request_receipt {
my ($r,$url,$function) = @_;
my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
my @cookievars = ('lonID');
my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
my $defdom = &get_domain();
my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
$defdom,$origmail);
my $from = $admin;
my $bcc;
my %domconfig =
&Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
if (ref($domconfig{'contacts'}) eq 'HASH') {
if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
if ($bccmail ne '') {
my @bccs = split(/,/,$bccmail);
my @ok_bccs;
foreach my $bcc (@bccs) {
$bcc =~ s/^\s+//g;
$bcc =~ s/\s+$//g;
if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
push(@ok_bccs,$bcc);
}
}
}
if (@ok_bccs > 0) {
$bcc = join(', ',@ok_bccs);
}
}
}
}
}
my $reporttime = &Apache::lonlocal::locallocaltime(time);
my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
&Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
my $coursecode = $env{'form.coursecode'};
if ($coursecode eq '') {
my $totcodes = 0;
my %coursecodes;
$totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
my $coursecode;
my @standardnames = &Apache::loncommon::get_standard_codeitems();
if ($totcodes > 0) {
$coursecode = &Apache::courseclassifier::instcode_from_selectors($defdom);
}
if ($coursecode eq '') {
foreach my $item (@standardnames) {
if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
$coursecode .= $env{'form.'.$item};
}
}
}
}
my %lt = &Apache::lonlocal::texthash (
username => 'Name',
email => 'E-mail',
cc => 'Cc',
user => 'Username/domain',
phone => 'Phone',
crsi => 'Course Information',
subject => 'Subject',
description => 'Description',
sourceurl => 'URL',
date => 'Date/Time',
secn => 'Section',
asup => 'A support request has been sent to',
warn => 'Warning: Problem with support e-mail address',
your => 'Your support request contained the following information',
sect => 'section',
info => 'Information supplied',
adin => 'Additional information recorded',
);
my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
my @ccs;
if ($env{'form.cc'} =~ /,/) {
@ccs = split(/,/,$env{'form.cc'});
} else {
$env{'form.cc'} =~ s/^\s+//;
$env{'form.cc'} =~ s/\s+$//;
@ccs = $env{'form.cc'};
}
foreach my $cc (@ccs) {
$cc =~ s/^\s+//g;
$cc =~ s/\s+$//g;
if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
push(@ok_ccs,$cc);
}
} elsif ($cc ne '') {
if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
push(@bad_ccs,$cc);
}
}
}
if (@ok_ccs > 0) {
$okcclist = join(', ',@ok_ccs);
}
if (@bad_ccs == 1) {
$badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
} elsif (@bad_ccs > 1) {
my $bad_cc_string = join(', ',@bad_ccs);
$badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
}
}
$env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
$env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
my $supportmsg = <<END;
$lt{'username'}: $env{'form.username'}
$lt{'email'}: $env{'form.email'}
$lt{'cc'}: $okcclist
$lt{'user'}: $env{'form.user'}
$lt{'phone'}: $env{'form.phone'}
$lt{'crsi'}: $env{'form.crsi'}
$lt{'subject'}: $env{'form.subject'}
$lt{'description'}: $env{'form.description'}
$lt{'sourceurl'}: $env{'form.sourceurl'}
$lt{'date'}: $reporttime
END
my $displaymsg;
foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
if ($env{'form.'.$item} ne '') {
if ($item eq 'description') {
my $descrip = $env{'form.description'};
$descrip = &cleanup_html($descrip);
$descrip =~ s|[\n\r\f]|<br />|g;
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $descrip<br />\n";
} elsif ($item eq 'sourceurl') {
my $showurl = $env{'form.sourceurl'};
$showurl =~ s/\?.*$//;
$showurl = &cleanup_html($showurl);
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $showurl<br />\n";
} elsif ($item eq 'cc') {
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $okcclist<br />\n";
} else {
my $showitem = $env{'form.'.$item};
$showitem = &cleanup_html($showitem);
$displaymsg .=
'<span class="LC_helpform_receipt_cat">'.
"$lt{$item}</span>: $showitem<br />\n";
}
}
}
$displaymsg .= '<span class="LC_helpform_receipt_cat">'.
$lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
my $start_page =
&Apache::loncommon::start_page('Support request recorded',undef,
{'function' => $function,
'add_entries' => {
topmargin => "0",
marginheight => "0",
},
'only_body' => 1,});
$r->print(<<"END");
$start_page
<form name="logproblem">
<input type="hidden" name="command" value="result" />
</form>
END
if ($r->uri eq '/adm/helpdesk') {
&print_header($r,$url,'process');
}
my $bad_email = 0;
if ($to =~ /,/) {
my @ok_email;
foreach my $email (split(/,/,$to)) {
if ($email =~ m/^[^\@]+\@[^\@]+$/) {
if (!grep(/^\Q$email\E$/,@ok_email)) {
push(@ok_email,$email);
}
}
}
if (@ok_email > 0) {
$to = join(',',@ok_email);
} elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
$to = $admin;
} else {
$bad_email = 1;
}
} elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
$to = $admin;
} else {
$bad_email = 1;
}
}
if ($bad_email) {
$r->print('
<h3>'.$lt{'warn'}.'</h3>'.
&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has <b>not</b> been sent to the LON-CAPA support staff or administrator at your institution.',$to).' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'));
$to = 'helpdesk@lon-capa.org';
} else {
$r->print('<h3>'.$lt{'asup'}.' '.$to.'</h3>');
}
if (defined($env{'form.email'})) {
$env{'form.email'} =~ s/^\s+//;
$env{'form.email'} =~ s/\s+$//;
if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
$from = $env{'form.email'};
}
}
if (defined($env{'form.cc'})) {
if ($badccmsg) {
$displaymsg .= $badccmsg;
}
}
my $subject = $env{'form.subject'};
$subject =~ s/(`)/'/g;
$subject =~ s/\$/\(\$\)/g;
$supportmsg =~ s/(`)/'/g;
$supportmsg =~ s/\$/\(\$\)/g;
$displaymsg =~ s/(`)/'/g;
$displaymsg =~ s/\$/\(\$\)/g;
my $fname;
my $attachmentpath = '';
my $attachmentsize = '';
if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
&& ($env{'user.domain'} ne 'public')) {
if ($env{'form.screenshot.filename'}) {
$attachmentsize = length($env{'form.screenshot'});
if ($attachmentsize > 131072) {
$displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
} else {
$attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
}
}
}
my %cookies;
my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
$cookies{'lonID'} = $1;
}
if ($attachmentpath =~ m-/([^/]+)$-) {
$fname = $1;
$displaymsg .= '<br />'
.&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
,'<span class="LC_filename">'.$fname.'<span>'
,$attachmentsize
,$env{'user.name'}.':'.$env{'user.domain'}
);
$supportmsg .= "\n";
foreach my $var (@cookievars) {
$supportmsg .= "$var: $cookies{$var}\n";
}
foreach my $var(@ENVvars) {
$supportmsg .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$supportmsg .= "$var: $env{$var}\n";
}
}
my $msg = MIME::Lite->new(
From => $from,
To => $to,
Subject => $subject,
Type =>'TEXT',
Data => $supportmsg,
);
if (@ok_ccs > 0) {
my $cc_string = join(', ',@ok_ccs);
$msg->add("Cc" => $cc_string);
}
if ($bcc ne '') {
$msg->add("Bcc" => $bcc);
}
if ($attachmentpath) {
my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
$msg->attach(Type => $type,
Path => $attachmentpath,
Filename => $fname
);
} else {
my $envdata = '';
foreach my $var (@cookievars) {
$envdata .= "$var: $cookies{$var}\n";
}
foreach my $var (@ENVvars) {
$envdata .= "$var: $ENV{$var}\n";
}
foreach my $var (@envvars) {
$envdata .= "$var: $env{$var}\n";
}
foreach my $var (@loncvars) {
$envdata .= "$var: $env{$var}\n";
}
$msg->attach(Type => 'TEXT',
Data => $envdata);
}
### Send it:
$msg->send('sendmail');
if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
unlink($attachmentpath);
}
$r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
$r->print('<div style="width:620px;">'.
&Apache::lonhtmlcommon::start_pick_box().
&Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
&Apache::lonhtmlcommon::row_closure().
&Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
my $envmsg;
foreach my $var (@cookievars) {
if ($cookies{$var} ne '') {
$envmsg.= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$cookies{$var}.', ';
}
}
foreach my $var (@ENVvars) {
if ($ENV{$var} ne '') {
$envmsg .= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$ENV{$var}.', ';
}
}
foreach my $var (@envvars) {
if ($env{$var} ne '') {
$envmsg .= '<span class="LC_helpform_receipt_cat">'.
$var.'</span>: '.$env{$var}.', ';
}
}
$envmsg =~ s/, $//;
$r->print($envmsg."\n".
&Apache::lonhtmlcommon::row_closure(1)."\n".
&Apache::lonhtmlcommon::end_pick_box().
"</div>\n".
&Apache::loncommon::end_page());
}
sub print_header {
my ($r,$origurl,$command) = @_;
my $location=&Apache::loncommon::lonhttpdurl("/adm");
my ($component_url);
my $helpdesk_link = '<a href="javascript:validate()">';
if ($command eq 'process') {
$helpdesk_link = '<a href="/adm/helpdesk">';
}
my %lt = &Apache::lonlocal::texthash (
login => 'Log-in help',
ask => 'Ask helpdesk',
getst => 'Getting started guide',
back => 'Back to last location',
headline => 'help/support',
);
my ($getstartlink,$reviewtext);
if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
$getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
$reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
} else {
$reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
}
$r->print(<<END);
<table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
<td>
<fieldset>
<legend>
<img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
LON-CAPA $lt{'headline'}
</legend>
<table id="LC_helpmenu_links">
<tr>
<td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
<td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
<td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
</tr>
</table>
</fieldset>
</td>
<td width='5'> </td>
</tr>
<tr height='5'>
<td colspan='3' height='5'> </td>
</tr>
END
if ($command ne 'process') {
$r->print('
<tr>
<td colspan="3">'.$reviewtext.' '
.&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
.'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
.&mt('Contact your instructor instead.')
.'</font><br /><br />
</td>
</tr>');
}
$r->print('
</table>');
return;
}
sub get_domain {
my $codedom;
if (exists($env{'form.codedom'})) {
$codedom = $env{'form.codedom'};
} elsif ($env{'request.course.id'}) {
$codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
} elsif ($env{'request.role.domain'}) {
$codedom = $env{'request.role.domain'};
} else {
$codedom = &Apache::lonnet::default_login_domain();
}
return $codedom;
}
sub cleanup_html {
my ($incoming) = @_;
my $outgoing;
if ($incoming ne '') {
$outgoing = $incoming;
$outgoing =~ s/\#/#/g;
$outgoing =~ s/\&/&/g;
$outgoing =~ s/</</g;
$outgoing =~ s/>/>/g;
$outgoing =~ s/\(/(/g;
$outgoing =~ s/\)/)/g;
$outgoing =~ s/"/"/g;
$outgoing =~ s/'/'/g;
$outgoing =~ s/\$/$/g;
}
return $outgoing;
}
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