1: #
2: # $Id: lonsupportreq.pm,v 1.66.6.2 2012/02/10 19:22:19 raeburn Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use LONCAPA qw(:DEFAULT :match);
40:
41:
42: sub handler {
43: my ($r) = @_;
44: &Apache::loncommon::content_type($r,'text/html');
45: $r->send_http_header;
46:
47: if ($r->header_only) {
48: return OK;
49: }
50: if ($r->uri eq '/adm/helpdesk') {
51: &Apache::lonlocal::get_language_handle($r);
52: }
53:
54: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
55: if ($r->uri eq '/adm/helpdesk') {
56: &Apache::lonacc::get_posted_cgi($r);
57: }
58: my $function = $env{'form.function'};
59: my $origurl = $env{'form.origurl'};
60: my $command = $env{'form.command'};
61:
62: if ($command eq 'process') {
63: &print_request_receipt($r,$origurl,$function);
64: } else {
65: &print_request_form($r,$origurl,$function);
66: }
67: return OK;
68: }
69:
70: sub print_request_form {
71: my ($r,$origurl,$function) = @_;
72: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$email,
73: $lastname,$firstname,$server,$formname,$public);
74: $function = &Apache::loncommon::get_users_function() if (!$function);
75: $os = $env{'browser.os'};
76: $browser = $env{'browser.type'};
77: $bversion = $env{'browser.version'};
78: $uhost = $env{'request.host'};
79: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
80: $public = 1;
81: } else {
82: $uname = $env{'user.name'};
83: $udom = $env{'user.domain'};
84: }
85: $uhome = $env{'user.home'};
86: $formname = 'logproblem';
87: my $machine = &Apache::lonnet::absolute_url();
88: if ($origurl =~ m-^https?://-) {
89: $server = $origurl;
90: } else {
91: $server = $machine.$origurl;
92: }
93: my $showserver = $server;
94: $showserver =~ s/\?.*$//;
95: my %lt = &Apache::lonlocal::texthash (
96: email => 'The e-mail address you entered',
97: notv => 'is not a valid e-mail address',
98: rsub => 'You must include a subject',
99: rdes => 'You must include a description',
100: name => 'Name',
101: subm => 'Submit Request',
102: emad => 'Your e-mail address',
103: emac => 'Cc',
104: unme => 'username',
105: doma => 'domain',
106: entu => 'Enter the username you use to log-in to LON-CAPA',
107: chdo => 'Choose your LON-CAPA domain',
108: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
109: urlp => 'URL of page',
110: phon => 'Phone',
111: pick => 'Pick',
112: subj => 'Subject',
113: detd => 'Detailed Description',
114: opfi => 'Optional file upload',
115: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
116: fini => 'Finish',
117: clfm => 'Clear Form',
118: );
119: my $scripttag = (<<"END");
120: function validate() {
121: if (validmail(document.logproblem.email) == false) {
122: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
123: return;
124: }
125: if (document.logproblem.subject.value == '') {
126: alert("$lt{'rsub'}.");
127: return;
128: }
129: if (document.logproblem.description.value == '') {
130: alert("$lt{'rdes'}.");
131: return;
132: }
133: document.logproblem.submit();
134: }
135:
136: END
137: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
138:
139: if ($env{'environment.permanentemail'}) {
140: $email = $env{'environment.permanentemail'};
141: } elsif ($env{'environment.critnotification'}) {
142: $email = $env{'environment.critnotification'};
143: } elsif ($env{'environment.notification'}) {
144: $email = $env{'environment.notification'};
145: }
146: if ($env{'environment.lastname'}) {
147: $lastname = $env{'environment.lastname'};
148: }
149: if ($env{'environment.firstname'}) {
150: $firstname = $env{'environment.firstname'};
151: }
152:
153: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
154: 'useremail','useraccount']);
155: if ($env{'form.origurl'} eq '/adm/createaccount') {
156: if ($email eq '') {
157: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
158: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
159: }
160: }
161: if ($uname eq '') {
162: if ($env{'form.useraccount'} =~ /^$match_username$/) {
163: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
164: }
165: }
166: }
167: my $codedom = &get_domain();
168: my $caller = 'global';
169: my $format_reply;
170: my $jscript = '';
171: my $js = '<script type="text/javascript">'."\n$scripttag\n$jscript\n".
172: '</script>';
173: my %add_entries = (topmargin => "0",
174: marginheight => "0",
175: );
176:
177: $r->print(&Apache::loncommon::start_page('Support Request',$js,
178: { 'function' => $function,
179: 'add_entries' => \%add_entries,
180: 'only_body' => 1,}));
181: if ($r->uri eq '/adm/helpdesk') {
182: &print_header($r,$origurl);
183: }
184: my @css = ('LC_evenrow_value','LC_oddrow_value');
185: my $num = 1;
186: my $i = $num%2;
187: $r->print('<form method="post" name="logproblem" enctype="multipart/form-data">'."\n");
188: my $output = &Apache::lonhtmlcommon::start_pick_box().
189: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
190: my $fullname = '';
191: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
192: $fullname = "$firstname $lastname";
193: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
194: } else {
195: if (defined($firstname) && $firstname ne '') {
196: $fullname = $firstname;
197: } elsif (defined($lastname) && $lastname ne '') {
198: $fullname = " $lastname";
199: }
200: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />';
201: }
202: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
203: &Apache::lonhtmlcommon::row_closure()."\n";
204: $num ++;
205: $i = $num%2;
206: $output .= &Apache::lonhtmlcommon::row_title($lt{'emad'},undef,$css[$i]).
207: '<input type="text" size="20" name="email" value="'.
208: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
209: &Apache::lonhtmlcommon::row_closure();
210: $num ++;
211: $i = $num%2;
212: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
213: $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
214: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
215: &Apache::lonhtmlcommon::row_closure();
216: $num ++;
217: $i = $num%2;
218: }
219: $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
220: my $udom_input = '<input type="hidden" name="udom" value="'.
221: &HTML::Entities::encode($udom,'"<>&').'" />';
222: my $uname_input = '<input type="hidden" name="uname" value="'.
223: &HTML::Entities::encode($uname,'"<>&').'" />';
224: if (($env{'user.name'} =~ /^$match_username$/) &&
225: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
226: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
227: } else {
228: my $udomform = '';
229: my $unameform = '';
230: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
231: $output .= $lt{'entu'};
232: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
233: $output .= $lt{'chdo'};
234: } else {
235: $output .= $lt{'entr'};
236: }
237: $output .= '<br />';
238: if (!$public) {
239: if ($env{'user.domain'} =~ /^$match_domain$/) {
240: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
241: } elsif ($env{'user.name'} =~ /^$match_username$/) {
242: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
243: }
244: }
245: if ($udomform eq '') {
246: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
247: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom');
248: }
249: if ($unameform eq '') {
250: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
251: }
252: $output .= $unameform.$udomform;
253: }
254: $output .= &Apache::lonhtmlcommon::row_closure();
255: $num ++;
256: $i = $num%2;
257: $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
258: $showserver.'<input type="hidden" name="sourceurl" value="'.
259: &HTML::Entities::encode($server,'"<>&').'" />'.
260: &Apache::lonhtmlcommon::row_closure();
261: $num ++;
262: $i = $num%2;
263: $output .= &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,
264: 'LC_evenrow_value').
265: '<input type="text" size="15" name="phone" /><br />'.
266: &Apache::lonhtmlcommon::row_closure();
267: $num ++;
268: $i = $num%2;
269: $output .= &Apache::lonhtmlcommon::row_title($lt{'subj'},undef,'LC_oddrow_value').
270: ' <input type="text" size="40" name="subject" />'."\n".
271: &Apache::lonhtmlcommon::row_closure().
272: &Apache::lonhtmlcommon::row_title($lt{'detd'},undef,'LC_evenrow_value').
273: ' <textarea rows="10" cols="45" name="description" wrap="virtual"></textarea>'.
274: &Apache::lonhtmlcommon::row_closure();
275: $num ++;
276: $i = $num%2;
277: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
278: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
279: ' <input type="file" name="screenshot" size="20" /><br />'.$lt{'uplf'}."\n".
280: &Apache::lonhtmlcommon::row_closure();
281: $num ++;
282: $i = $num%2;
283: }
284: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
285: $output .= <<END;
286: <table border="0" cellpadding="8" cellspacing="0">
287: <tr>
288: <td>
289: <input type="hidden" name="command" value="process" />
290: <input type="button" value="$lt{'subm'}" onclick="validate()" />
291: </td>
292: <td> </td>
293: <td>
294: <input type="reset" value="$lt{'clfm'}" />
295: </td>
296: </tr>
297: </table>
298: END
299: $output .= &Apache::lonhtmlcommon::row_closure(1);
300: $output .= &Apache::lonhtmlcommon::end_pick_box();
301: $r->print(<<END);
302: $output
303: </form>
304: <br />
305: END
306: $r->print(&Apache::loncommon::end_page());
307: return;
308: }
309:
310: sub print_request_receipt {
311: my ($r,$url,$function) = @_;
312: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
313: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
314: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
315: my @cookievars = ('lonID');
316:
317: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
318: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
319: my $defdom = &get_domain();
320: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
321: $defdom,$origmail);
322: my $from = $admin;
323: my $bcc;
324: my %domconfig =
325: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
326: if (ref($domconfig{'contacts'}) eq 'HASH') {
327: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
328: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
329: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
330: if ($bccmail ne '') {
331: my @bccs = split(/,/,$bccmail);
332: my @ok_bccs;
333: foreach my $bcc (@bccs) {
334: $bcc =~ s/^\s+//g;
335: $bcc =~ s/\s+$//g;
336: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
337: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
338: push(@ok_bccs,$bcc);
339: }
340: }
341: }
342: if (@ok_bccs > 0) {
343: $bcc = join(', ',@ok_bccs);
344: }
345: }
346: }
347: }
348: }
349: my $reporttime = &Apache::lonlocal::locallocaltime(time);
350: my @formvars = ('username','email','uname','udom','sourceurl','phone',
351: 'subject','description','screenshot');
352: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
353: my %lt = &Apache::lonlocal::texthash (
354: username => 'Name',
355: email => 'E-mail',
356: cc => 'Cc',
357: user => 'Username/domain',
358: phone => 'Phone',
359: subject => 'Subject',
360: description => 'Description',
361: sourceurl => 'URL',
362: date => 'Date/Time',
363: warn => 'Warning: Problem with support e-mail address',
364: your => 'Your support request contained the following information',
365: info => 'Information supplied',
366: adin => 'Additional information recorded',
367: );
368:
369: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist);
370: if ((defined($env{'user.name'})) && (defined($env{'form.cc'}))) {
371: my @ccs;
372: if ($env{'form.cc'} =~ /,/) {
373: @ccs = split(/,/,$env{'form.cc'});
374: } else {
375: $env{'form.cc'} =~ s/^\s+//;
376: $env{'form.cc'} =~ s/\s+$//;
377: @ccs = $env{'form.cc'};
378: }
379: foreach my $cc (@ccs) {
380: $cc =~ s/^\s+//g;
381: $cc =~ s/\s+$//g;
382: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
383: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
384: push(@ok_ccs,$cc);
385: }
386: } elsif ($cc ne '') {
387: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
388: push(@bad_ccs,$cc);
389: }
390: }
391: }
392: if (@ok_ccs > 0) {
393: $okcclist = join(', ',@ok_ccs);
394: }
395: if (@bad_ccs == 1) {
396: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').$bad_ccs[0];
397: } elsif (@bad_ccs > 1) {
398: my $bad_cc_string = join(', ',@bad_ccs);
399: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: ').$bad_cc_string;
400: }
401: }
402: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
403: my $supportmsg = <<END;
404: $lt{'username'}: $env{'form.username'}
405: $lt{'email'}: $env{'form.email'}
406: $lt{'cc'}: $okcclist
407: $lt{'user'}: $env{'form.user'}
408: $lt{'phone'}: $env{'form.phone'}
409: $lt{'subject'}: $env{'form.subject'}
410: $lt{'description'}: $env{'form.description'}
411: $lt{'sourceurl'}: $env{'form.sourceurl'}
412: $lt{'date'}: $reporttime
413:
414: END
415: my $displaymsg;
416: foreach my $item ('username','email','cc','user','phone','subject',
417: 'description','sourceurl') {
418: if ($env{'form.'.$item} ne '') {
419: if ($item eq 'description') {
420: my $descrip = $env{'form.description'};
421: $descrip = &cleanup_html($descrip);
422: $descrip =~ s|[\n\r\f]|<br />|g;
423: $displaymsg .=
424: '<span class="LC_helpform_receipt_cat">'.
425: "$lt{$item}</span>: $descrip<br />\n";
426: } elsif ($item eq 'sourceurl') {
427: my $showurl = $env{'form.sourceurl'};
428: $showurl =~ s/\?.*$//;
429: $showurl = &cleanup_html($showurl);
430: $displaymsg .=
431: '<span class="LC_helpform_receipt_cat">'.
432: "$lt{$item}</span>: $showurl<br />\n";
433: } elsif ($item eq 'cc') {
434: $displaymsg .=
435: '<span class="LC_helpform_receipt_cat">'.
436: "$lt{$item}</span>: $okcclist<br />\n";
437: } else {
438: my $showitem = $env{'form.'.$item};
439: $showitem = &cleanup_html($showitem);
440: $displaymsg .=
441: '<span class="LC_helpform_receipt_cat">'.
442: "$lt{$item}</span>: $showitem<br />\n";
443: }
444: }
445: }
446: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
447: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
448:
449: my $start_page =
450: &Apache::loncommon::start_page('Support request recorded',undef,
451: {'function' => $function,
452: 'add_entries' => {
453: topmargin => "0",
454: marginheight => "0",
455: },
456: 'only_body' => 1,});
457:
458: $r->print(<<"END");
459: $start_page
460: <form name="logproblem">
461: <input type="hidden" name="command" value="result" />
462: </form>
463: END
464: if ($r->uri eq '/adm/helpdesk') {
465: &print_header($r,$url,'process');
466: }
467: my $bad_email = 0;
468: if ($to =~ /,/) {
469: my @ok_email;
470: foreach my $email (split(/,/,$to)) {
471: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
472: if (!grep(/^\Q$email\E$/,@ok_email)) {
473: push(@ok_email,$email);
474: }
475: }
476: }
477: if (@ok_email > 0) {
478: $to = join(',',@ok_email);
479: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
480: $to = $admin;
481: } else {
482: $bad_email = 1;
483: }
484: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
485: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
486: $to = $admin;
487: } else {
488: $bad_email = 1;
489: }
490: }
491:
492: my $message;
493: if (!$bad_email) {
494: $message = &Apache::lonhtmlcommon::confirm_success(
495: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
496: } else {
497: $message = &Apache::lonhtmlcommon::confirm_success(
498: $lt{'warn'}.'<br />'
499: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
500: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
501: $to = 'helpdesk@lon-capa.org';
502: }
503: $r->print(&Apache::loncommon::confirmwrapper($message));
504:
505: if (defined($env{'form.email'})) {
506: $env{'form.email'} =~ s/^\s+//;
507: $env{'form.email'} =~ s/\s+$//;
508: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
509: $from = $env{'form.email'};
510: }
511: }
512:
513: if (defined($env{'form.cc'})) {
514: if ($badccmsg) {
515: $displaymsg .= $badccmsg;
516: }
517: }
518:
519: my $subject = $env{'form.subject'};
520: $subject =~ s/(`)/'/g;
521: $subject =~ s/\$/\(\$\)/g;
522: $supportmsg =~ s/(`)/'/g;
523: $supportmsg =~ s/\$/\(\$\)/g;
524: $displaymsg =~ s/(`)/'/g;
525: $displaymsg =~ s/\$/\(\$\)/g;
526: my $fname;
527:
528: my $attachmentpath = '';
529: my $attachmentsize = '';
530: if ((defined($env{'user.name'})) && ($env{'user.name'} ne 'public')
531: && ($env{'user.domain'} ne 'public')) {
532: if ($env{'form.screenshot.filename'}) {
533: $attachmentsize = length($env{'form.screenshot'});
534: if ($attachmentsize > 131072) {
535: $displaymsg .= '<br />'.&mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize);
536: } else {
537: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
538: }
539: }
540: }
541:
542: my %cookies;
543: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
544: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
545: $cookies{'lonID'} = $1;
546: }
547:
548: if ($attachmentpath =~ m-/([^/]+)$-) {
549: $fname = $1;
550: $displaymsg .= '<br />'
551: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
552: ,'<span class="LC_filename">'.$fname.'</span>'
553: ,$attachmentsize
554: ,$env{'user.name'}.':'.$env{'user.domain'}
555: );
556: $supportmsg .= "\n";
557: foreach my $var (@cookievars) {
558: $supportmsg .= "$var: $cookies{$var}\n";
559: }
560: foreach my $var(@ENVvars) {
561: $supportmsg .= "$var: $ENV{$var}\n";
562: }
563: foreach my $var (@envvars) {
564: $supportmsg .= "$var: $env{$var}\n";
565: }
566: }
567:
568: my $msg = MIME::Lite->new(
569: From => $from,
570: To => $to,
571: Subject => $subject,
572: Type =>'TEXT',
573: Data => $supportmsg,
574: );
575: if (@ok_ccs > 0) {
576: my $cc_string = join(', ',@ok_ccs);
577: $msg->add("Cc" => $cc_string);
578: }
579: if ($bcc ne '') {
580: $msg->add("Bcc" => $bcc);
581: }
582: $msg->attr("content-type" => "text/plain");
583: $msg->attr("content-type.charset" => "UTF-8");
584:
585: if ($attachmentpath) {
586: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
587: $msg->attach(Type => $type,
588: Path => $attachmentpath,
589: Filename => $fname
590: );
591:
592: } else {
593: my $envdata = '';
594: foreach my $var (@cookievars) {
595: $envdata .= "$var: $cookies{$var}\n";
596: }
597: foreach my $var (@ENVvars) {
598: $envdata .= "$var: $ENV{$var}\n";
599: }
600: foreach my $var (@envvars) {
601: $envdata .= "$var: $env{$var}\n";
602: }
603: foreach my $var (@loncvars) {
604: $envdata .= "$var: $env{$var}\n";
605: }
606: $msg->attach(Type => 'TEXT',
607: Data => $envdata);
608: }
609:
610: ### Send it:
611: $msg->send('sendmail');
612:
613: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
614: unlink($attachmentpath);
615: }
616: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
617: $r->print('<div style="width:620px;">'.
618: &Apache::lonhtmlcommon::start_pick_box().
619: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
620: &Apache::lonhtmlcommon::row_closure().
621: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
622: my $envmsg;
623: foreach my $var (@cookievars) {
624: if ($cookies{$var} ne '') {
625: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
626: $var.'</span>: '.$cookies{$var}.', ';
627: }
628: }
629: foreach my $var (@ENVvars) {
630: if ($ENV{$var} ne '') {
631: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
632: $var.'</span>: '.$ENV{$var}.', ';
633: }
634: }
635: foreach my $var (@envvars) {
636: if ($env{$var} ne '') {
637: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
638: $var.'</span>: '.$env{$var}.', ';
639: }
640: }
641: $envmsg =~ s/, $//;
642: $r->print($envmsg."\n".
643: &Apache::lonhtmlcommon::row_closure(1)."\n".
644: &Apache::lonhtmlcommon::end_pick_box().
645: "</div>\n".
646: &Apache::loncommon::end_page());
647: }
648:
649: sub print_header {
650: my ($r,$origurl,$command) = @_;
651: my $location=&Apache::loncommon::lonhttpdurl("/adm");
652: my ($component_url);
653: my $helpdesk_link = '<a href="javascript:validate()">';
654: if ($command eq 'process') {
655: $helpdesk_link = '<a href="/adm/helpdesk">';
656: }
657: my %lt = &Apache::lonlocal::texthash (
658: login => 'Log-in help',
659: ask => 'Ask helpdesk',
660: getst => 'Getting started guide',
661: back => 'Back to last location',
662: headline => 'help/support',
663: );
664: my ($getstartlink,$reviewtext);
665: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
666: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
667: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
668: } else {
669: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
670: }
671: if ($origurl eq '') {
672: $origurl = 'javascript:history.go(-1)';
673: }
674: $r->print(<<END);
675: <table width="620" border="0" cellspacing="0" cellpadding="0" height="55"> <tr height="50"> <td width='5'> </td>
676: <td>
677: <fieldset>
678: <legend>
679: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" valign="bottom" />
680: LON-CAPA $lt{'headline'}
681: </legend>
682: <table id="LC_helpmenu_links">
683: <tr>
684: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" valign="middle" /> <b><a href="/adm/loginproblems.html">$lt{'login'}</a></b> </span></td>
685: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" valign="middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
686: <td align="center"><span class="LC_nobreak"> <b><a href="$origurl" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" valign="middle" /> $lt{'back'}</a></b> </span></td>
687: </tr>
688: </table>
689: </fieldset>
690: </td>
691: <td width='5'> </td>
692: </tr>
693: <tr height='5'>
694: <td colspan='3' height='5'> </td>
695: </tr>
696: END
697: if ($command ne 'process') {
698: $r->print('
699: <tr>
700: <td colspan="3">'.$reviewtext.' '
701: .&mt('If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.').'<br />'
702: .'<font size="-1"><b>'.&mt('Students').'</b>: '.&mt('Do <b>not</b> use this form to ask questions about course content.').' '
703: .&mt('Contact your instructor instead.')
704: .'</font><br /><br />
705: </td>
706: </tr>');
707: }
708: $r->print('
709: </table>');
710: return;
711: }
712:
713: sub get_domain {
714: my $codedom;
715: if (exists($env{'form.codedom'})) {
716: $codedom = $env{'form.codedom'};
717: } elsif ($env{'request.course.id'}) {
718: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
719: } elsif ($env{'request.role.domain'}) {
720: $codedom = $env{'request.role.domain'};
721: } else {
722: $codedom = &Apache::lonnet::default_login_domain();
723: }
724: return $codedom;
725: }
726:
727: sub cleanup_html {
728: my ($incoming) = @_;
729: my $outgoing;
730: if ($incoming ne '') {
731: $outgoing = $incoming;
732: $outgoing =~ s/\#/#/g;
733: $outgoing =~ s/\&/&/g;
734: $outgoing =~ s/</</g;
735: $outgoing =~ s/>/>/g;
736: $outgoing =~ s/\(/(/g;
737: $outgoing =~ s/\)/)/g;
738: $outgoing =~ s/"/"/g;
739: $outgoing =~ s/'/'/g;
740: $outgoing =~ s/\$/$/g;
741: }
742: return $outgoing;
743: }
744:
745: 1;
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