1: #
2: # $Id: lonsupportreq.pm,v 1.78 2014/01/20 17:25:41 bisitz Exp $
3: #
4: # Copyright Michigan State University Board of Trustees
5: #
6: # This file is part of the LearningOnline Network with CAPA (LON-CAPA).
7: #
8: # LON-CAPA is free software; you can redistribute it and/or modify
9: # it under the terms of the GNU General Public License as published by
10: # the Free Software Foundation; either version 2 of the License, or
11: # (at your option) any later version.
12: #
13: # LON-CAPA is distributed in the hope that it will be useful,
14: # but WITHOUT ANY WARRANTY; without even the implied warranty of
15: # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
16: # GNU General Public License for more details.
17: #
18: # You should have received a copy of the GNU General Public License
19: # along with LON-CAPA; if not, write to the Free Software
20: # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
21: #
22: # /home/httpd/html/adm/gpl.txt
23: #
24: # http://www.lon-capa.org/
25: #
26:
27: package Apache::lonsupportreq;
28:
29: use strict;
30: use MIME::Types;
31: use MIME::Lite;
32: use CGI::Cookie();
33: use Apache::Constants qw(:common);
34: use Apache::loncommon();
35: use Apache::lonhtmlcommon;
36: use Apache::lonnet;
37: use Apache::lonlocal;
38: use Apache::lonacc();
39: use Apache::lonauth();
40: use Apache::courseclassifier;
41: use LONCAPA qw(:DEFAULT :match);
42: use HTML::Entities;
43:
44: sub handler {
45: my ($r) = @_;
46: &Apache::loncommon::content_type($r,'text/html');
47: $r->send_http_header;
48:
49: if ($r->header_only) {
50: return OK;
51: }
52: if ($r->uri eq '/adm/helpdesk') {
53: &Apache::lonlocal::get_language_handle($r);
54: }
55:
56: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['origurl','function']);
57: if ($r->uri eq '/adm/helpdesk') {
58: &Apache::lonacc::get_posted_cgi($r);
59: }
60: my $function;
61: if ($env{'form.function'}) {
62: if (($env{'form.function'} eq 'norole') ||
63: ($env{'form.function'} eq 'student') ||
64: ($env{'form.function'} eq 'admin') ||
65: ($env{'form.function'} eq 'author')) {
66: $function = $env{'form.function'};
67: }
68: }
69: my $origurl = $env{'form.origurl'};
70: $origurl =~ s{^https?://}{};
71: $origurl =~ s/(`)//g;
72: $origurl =~ s/\$/\(\$\)/g;
73: my $command = $env{'form.command'};
74:
75: if ($command eq 'process') {
76: &print_request_receipt($r,$origurl,$function);
77: } else {
78: &print_request_form($r,$origurl,$function);
79: }
80: return OK;
81: }
82:
83: sub print_request_form {
84: my ($r,$origurl,$function) = @_;
85: my ($os,$browser,$bversion,$uhost,$uname,$udom,$uhome,$urole,$usec,$email,$cid,
86: $cdom,$cnum,$ctitle,$ccode,$sectionlist,$lastname,$firstname,$server,
87: $formname,$public,$homeserver);
88: $function = &Apache::loncommon::get_users_function() if (!$function);
89: $ccode = '';
90: $os = $env{'browser.os'};
91: $browser = $env{'browser.type'};
92: $bversion = $env{'browser.version'};
93: $uhost = $env{'request.host'};
94: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
95: $public = 1;
96: } else {
97: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
98: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
99: $env{'user.domain'});
100: if ($homeserver eq 'no_host') {
101: undef($homeserver);
102: } else {
103: $uname = $env{'user.name'};
104: $udom = $env{'user.domain'};
105: }
106: }
107: }
108: if ($homeserver) {
109: $uhome = $env{'user.home'};
110: $urole = $env{'request.role'};
111: $usec = $env{'request.course.sec'};
112: $cid = $env{'request.course.id'};
113: }
114: $formname = 'logproblem';
115: my $machine = &Apache::lonnet::absolute_url();
116: my $sourceurl = $machine.$origurl;
117: $server = $machine.&Apache::loncommon::cleanup_html($origurl);
118: $server =~ s/\?.*$//;
119: my %lt = &Apache::lonlocal::texthash (
120: email => 'The e-mail address you entered',
121: notv => 'is not a valid e-mail address',
122: rsub => 'You must include a subject',
123: rdes => 'You must include a description',
124: name => 'Name',
125: subm => 'Submit Request',
126: emad => 'Your e-mail address',
127: emac => 'Cc',
128: unme => 'username',
129: doma => 'domain',
130: entu => 'Enter the username you use to log-in to LON-CAPA',
131: chdo => 'Choose your LON-CAPA domain',
132: entr => 'Enter the username you use to log-in to LON-CAPA, and your domain.',
133: urlp => 'URL of page',
134: phon => 'Phone',
135: crsd => 'Course Details',
136: enin => 'Enter institutional course code',
137: pick => 'Pick',
138: enct => 'Enter course title',
139: secn => 'Section Number',
140: sele => 'Select',
141: titl => 'Title',
142: lsec => 'LON-CAPA sec',
143: subj => 'Subject',
144: detd => 'Detailed Description',
145: opfi => 'Optional file upload',
146: uplf => 'Upload a file (e.g., a screenshot) relevant to your help request (128 KB max.)',
147: fini => 'Finish',
148: clfm => 'Clear Form',
149: );
150: my $scripttag = (<<"END");
151: function validate() {
152: if (validmail(document.logproblem.email) == false) {
153: alert("$lt{'email'}: "+document.logproblem.email.value+" $lt{'notv'}.");
154: return;
155: }
156: if (document.logproblem.subject.value == '') {
157: alert("$lt{'rsub'}.");
158: return;
159: }
160: if (document.logproblem.description.value == '') {
161: alert("$lt{'rdes'}.");
162: return;
163: }
164: document.logproblem.submit();
165: }
166:
167: END
168: $scripttag .= &Apache::lonhtmlcommon::javascript_valid_email();
169: if ($cid) {
170: $cdom = $env{'course.'.$cid.'.domain'};
171: $cnum = $env{'course.'.$cid.'.num'};
172: }
173: if ($cdom && $cnum) {
174: my %csettings = &Apache::lonnet::get('environment',['description','internal.coursecode','internal.sectionnums'],$cdom,$cnum);
175: $ctitle = $csettings{'description'};
176: $ccode = $csettings{'internal.coursecode'};
177: $sectionlist = $csettings{'internal.sectionnums'};
178: }
179:
180: if ($homeserver) {
181: if ($env{'environment.permanentemail'}) {
182: $email = $env{'environment.permanentemail'};
183: } elsif ($env{'environment.critnotification'}) {
184: $email = $env{'environment.critnotification'};
185: } elsif ($env{'environment.notification'}) {
186: $email = $env{'environment.notification'};
187: }
188: if ($env{'environment.lastname'}) {
189: $lastname = $env{'environment.lastname'};
190: }
191: if ($env{'environment.firstname'}) {
192: $firstname = $env{'environment.firstname'};
193: }
194: }
195: my @sections = split(/,/,$sectionlist);
196: my %groupid;
197: foreach my $section (@sections) {
198: my ($sec,$grp) = split(/:/,$section);
199: $groupid{$sec} = $grp;
200: }
201: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},['codedom',
202: 'useremail','useraccount']);
203: if ($env{'form.origurl'} eq '/adm/createaccount') {
204: if ($email eq '') {
205: if ($env{'form.useremail'} =~ /^[^\@]+\@[^\@]+$/) {
206: $email = &HTML::Entities::encode($env{'form.useremail'},'"<>&');
207: }
208: }
209: if ($uname eq '') {
210: if ($env{'form.useraccount'} =~ /^$match_username$/) {
211: $uname = &HTML::Entities::encode($env{'form.useraccount'},'"<>&');
212: }
213: }
214: }
215: my $codedom = &get_domain();
216: my $details_title;
217: if ($codedom) {
218: $details_title = '<br />('.$codedom.')';
219: }
220: my %coursecodes;
221: my %codes;
222: my @codetitles;
223: my %cat_titles;
224: my %cat_order;
225: my %idlist;
226: my %idnums;
227: my %idlist_titles;
228: my $caller = 'global';
229: my $totcodes = 0;
230: my $format_reply;
231: my $jscript = '';
232: my $loaditems = qq|
233: function initialize_codes() {
234: return;
235: }
236: |;
237: if ($cnum) {
238: $coursecodes{$cnum} = $ccode;
239: if ($ccode eq '') {
240: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
241: } else {
242: $coursecodes{$cnum} = $ccode;
243: $caller = $cnum;
244: $totcodes ++;
245: }
246: } else {
247: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$codedom,$totcodes);
248: }
249: if ($totcodes > 0) {
250: if ($ccode eq '') {
251: $format_reply = &Apache::lonnet::auto_instcode_format($caller,$codedom,\%coursecodes,\%codes,\@codetitles,\%cat_titles,\%cat_order);
252: if ($format_reply eq 'ok') {
253: my $numtypes = @codetitles;
254: &Apache::courseclassifier::build_code_selections(\%codes,\@codetitles,\%cat_titles,\%cat_order,\%idlist,\%idnums,\%idlist_titles);
255: my ($scripttext,$longtitles) = &Apache::courseclassifier::javascript_definitions(\@codetitles,\%idlist,\%idlist_titles,\%idnums,\%cat_titles);
256: my $longtitles_str = join('","',@{$longtitles});
257: my $allidlist = $idlist{$codetitles[0]};
258: $jscript .= &Apache::courseclassifier::courseset_js_start($formname,$longtitles_str,$allidlist);
259: $jscript .= $scripttext;
260: $jscript .= &Apache::courseclassifier::javascript_code_selections($formname,@codetitles);
261: $loaditems = '';
262: }
263: }
264: }
265:
266: my $js = <<"ENDJS";
267: <script type="text/javascript">
268: // <![CDATA[
269: $scripttag
270: $jscript
271: $loaditems
272: // ]]>
273: </script>
274: ENDJS
275: my %add_entries = (
276: style => "margin-top:0px;margin-bottom:0px;",
277: onload => "initialize_codes();",
278: );
279:
280:
281: $r->print(&Apache::loncommon::start_page('Support Request',$js,
282: { 'function' => $function,
283: 'add_entries' => \%add_entries,
284: 'only_body' => 1,}));
285: if ($r->uri eq '/adm/helpdesk') {
286: &print_header($r,$origurl);
287: }
288: my @css = ('LC_evenrow_value','LC_oddrow_value');
289: my $num = 1;
290: my $i = $num%2;
291: my $formtype;
292: if ($homeserver) {
293: $formtype = ' enctype="multipart/form-data"';
294: }
295: $r->print('<form method="post" action="" name="logproblem"'.$formtype.'>'."\n");
296: my $output = &Apache::lonhtmlcommon::start_pick_box().
297: &Apache::lonhtmlcommon::row_headline().
298: '<span class="LC_info">'.
299: &mt('(All fields marked with * are required.)').
300: '</span>'.
301: &Apache::lonhtmlcommon::row_closure().
302: &Apache::lonhtmlcommon::row_title($lt{'name'},undef,$css[$num])."\n";
303: my $fullname = '';
304: if ((defined($lastname) && $lastname ne '') && (defined($firstname) && $firstname ne '')) {
305: $fullname = "$firstname $lastname";
306: $output .= $fullname.'<input type="hidden" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
307: } else {
308: if (defined($firstname) && $firstname ne '') {
309: $fullname = $firstname;
310: } elsif (defined($lastname) && $lastname ne '') {
311: $fullname = " $lastname";
312: }
313: $output .= '<input type="text" size="20" name="username" value="'.&HTML::Entities::encode($fullname,'"<>&').'" />'."\n";
314: }
315: $output .= ' <input type="button" value="'.$lt{'subm'}.'" onclick="validate()" /> '.
316: &Apache::lonhtmlcommon::row_closure()."\n";
317: $num ++;
318: $i = $num%2;
319: $output .= &Apache::lonhtmlcommon::row_title(
320: '<span title="'.&mt('required').'">'.
321: $lt{'emad'}.' <span class="LC_info">*</span></span>'
322: ,undef,$css[$i]).
323: '<input type="text" size="20" name="email" value="'.
324: &HTML::Entities::encode($email,'"<>&').'" /><br />'."\n".
325: &Apache::lonhtmlcommon::row_closure();
326: $num ++;
327: $i = $num%2;
328: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
329: if ($homeserver) {
330: $output .= &Apache::lonhtmlcommon::row_title($lt{'emac'},undef,$css[$i]).
331: '<input type="text" size="50" name="cc" value="" /><br />'."\n".
332: &Apache::lonhtmlcommon::row_closure();
333: $num ++;
334: $i = $num%2;
335: }
336: }
337: $output .= &Apache::lonhtmlcommon::row_title("$lt{'unme'}/$lt{'doma'}",undef,$css[$i]);
338: my $udom_input = '<input type="hidden" name="udom" value="'.
339: &HTML::Entities::encode($udom,'"<>&').'" />'."\n";
340: my $uname_input = '<input type="hidden" name="uname" value="'.
341: &HTML::Entities::encode($uname,'"<>&').'" />'."\n";
342: if (($env{'user.name'} =~ /^$match_username$/) &&
343: ($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
344: $output .= '<i>'.$lt{'unme'}.'</i>: '.$uname.' <i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input.$uname_input;
345: } else {
346: my $udomform = '';
347: my $unameform = '';
348: if (($env{'user.domain'} =~ /^$match_domain$/) && (!$public)) {
349: $output .= $lt{'entu'};
350: } elsif (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
351: $output .= $lt{'chdo'};
352: } else {
353: $output .= $lt{'entr'};
354: }
355: $output .= '<br />'."\n";
356: if (!$public) {
357: if ($env{'user.domain'} =~ /^$match_domain$/) {
358: $udomform = '<i>'.$lt{'doma'}.'</i>: '.$udom.$udom_input;
359: } elsif ($env{'user.name'} =~ /^$match_username$/) {
360: $unameform = '<i>'.$lt{'unme'}.'</i>: '.$uname.' '.$uname_input;
361: }
362: }
363: if ($udomform eq '') {
364: $udomform = '<i>'.$lt{'doma'}.'</i>: ';
365: $udomform .= &Apache::loncommon::select_dom_form($codedom,'udom')."\n";
366: }
367: if ($unameform eq '') {
368: $unameform= '<i>'.$lt{'unme'}.'</i>: <input type="text" size="20" name="uname" value="'.$uname.'" /> ';
369: }
370: $output .= $unameform.$udomform;
371: }
372: $output .= &Apache::lonhtmlcommon::row_closure();
373: $num ++;
374: $i = $num%2;
375: $output .= &Apache::lonhtmlcommon::row_title("$lt{'urlp'}",undef,$css[$i]).
376: $server."\n".'<input type="hidden" name="sourceurl" value="'.
377: &HTML::Entities::encode($sourceurl,'"<>&').'" />'."\n".
378: &Apache::lonhtmlcommon::row_closure().
379: &Apache::lonhtmlcommon::row_title("$lt{'phon'}",undef,'LC_evenrow_value').
380: '<input type="text" size="15" name="phone" /><br />'."\n".
381: &Apache::lonhtmlcommon::row_closure();
382: $num ++;
383: $i = $num%2;
384: $output .= &Apache::lonhtmlcommon::row_title("$lt{'crsd'}$details_title",undef,$css[$i]);
385: if ($cnum) {
386: if ($coursecodes{$cnum}) {
387: foreach my $item (@codetitles) {
388: $output .= '<i>'.$item.'</i>: '.$codes{$cnum}{$item}.'; ';
389: }
390: $output .= ' <input type="hidden" name="coursecode" value="'.&HTML::Entities::encode($coursecodes{$cnum},'"<>&').'" />'."\n";
391: } else {
392: $output .= $lt{'enin'}.':
393: <input type="text" name="coursecode" size="15" value="" />'."\n";
394: }
395: } else {
396: if ($totcodes > 0) {
397: my $numtitles = @codetitles;
398: if ($numtitles == 0) {
399: $output .= $lt{'enin'}.':
400: <input type="text" name="coursecode" size="15" value="" />'."\n";
401: } else {
402: my @standardnames = &Apache::loncommon::get_standard_codeitems();
403: my $lasttitle = $numtitles;
404: if ($numtitles > 4) {
405: $lasttitle = 4;
406: }
407: $output .= '<table><tr><td>'.$codetitles[0].'<br />'."\n".
408: '<select name="'.$standardnames[0].'" onchange="courseSet('."'$codetitles[0]'".')">'."\n".
409: ' <option value="-1">'.$lt{'sele'}."</option>\n";
410: my @items = ();
411: my @longitems = ();
412: if ($idlist{$codetitles[0]} =~ /","/) {
413: @items = split(/","/,$idlist{$codetitles[0]});
414: } else {
415: $items[0] = $idlist{$codetitles[0]};
416: }
417: if (defined($idlist_titles{$codetitles[0]})) {
418: if ($idlist_titles{$codetitles[0]} =~ /","/) {
419: @longitems = split(/","/,$idlist_titles{$codetitles[0]});
420: } else {
421: $longitems[0] = $idlist_titles{$codetitles[0]};
422: }
423: for (my $i=0; $i<@longitems; $i++) {
424: if ($longitems[$i] eq '') {
425: $longitems[$i] = $items[$i];
426: }
427: }
428: } else {
429: @longitems = @items;
430: }
431: for (my $i=0; $i<@items; $i++) {
432: $output .= ' <option value="'.$items[$i].'">'.$longitems[$i].'</option>'."\n";
433: }
434: $output .= '</select></td>';
435: for (my $i=1; $i<$numtitles; $i++) {
436: $output .= '<td>'.$codetitles[$i].'<br />'."\n".
437: '<select name="'.$standardnames[$i].'" onchange="courseSet('."'$codetitles[$i]'".')">'."\n".
438: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$i-1].'</option>'."\n".
439: '</select>'."\n".
440: '</td>'."\n";
441: }
442: $output .= '</tr></table>';
443: if ($numtitles > 4) {
444: $output .= '<br /><br />'.$codetitles[$numtitles].'<br />'."\n".
445: '<select name="'.$standardnames[$numtitles].'" onchange="courseSet('."'$codetitles[$numtitles]'".')">'."\n".
446: '<option value="-1"><-'.$lt{'pick'}.' '.$codetitles[$numtitles-1].'</option>'."\n".
447: '</select>'."\n";
448: }
449: }
450: } else {
451: $output .= $lt{'enin'}.':
452: <input type="text" name="coursecode" size="15" value="" />'."\n";
453: }
454: }
455: if ($ctitle) {
456: $output .= '<br /><i>'.$lt{'titl'}.'</i>: '.$ctitle.
457: '<input type="hidden" name="title" value="'.
458: &HTML::Entities::encode($ctitle,'"<>&').'" />'."\n";
459: } else {
460: $output .= '<br />'.$lt{'enct'}.':
461: <input type="text" name="title" size="25" value="" />'."\n";
462: }
463: $output .= &Apache::lonhtmlcommon::row_closure();
464: $num ++;
465: $i = $num%2;
466: $output .= &Apache::lonhtmlcommon::row_title($lt{'secn'},undef,$css[$i]);
467: if ($sectionlist) {
468: $output .= "<select name=\"section\"\n>".
469: " <option value=\"\" selected=\"selected\">$lt{'sele'}</option>\n";
470: foreach my $id (sort(keys(%groupid))) {
471: if ($id eq $groupid{$id} || $groupid{$id} eq '') {
472: $output .= " <option value=".
473: &HTML::Entities::encode($id,'"<>&').
474: " >$id</option>\n";
475: } else {
476: $output .= " <option value=".
477: &HTML::Entities::encode($id,'"<>&').
478: " >$id - ($lt{'lsec'}: $groupid{$id})</option>\n";
479: }
480: }
481: $output .= "</select>";
482: } else {
483: $output .= '<input type="text" name="section" size="10" />'."\n";
484: }
485: $output .= &Apache::lonhtmlcommon::row_closure();
486: $num ++;
487: $i = $num%2;
488: $output .= &Apache::lonhtmlcommon::row_title(
489: '<span title="'.&mt('required').'">'.
490: $lt{'subj'}.' <span class="LC_info">*</span></span>'
491: ,undef,'LC_oddrow_value').
492: '<input type="text" size="40" name="subject" />'."\n".
493: &Apache::lonhtmlcommon::row_closure().
494: &Apache::lonhtmlcommon::row_title(
495: '<span title="'.&mt('required').'">'.
496: $lt{'detd'}.' <span class="LC_info">*</span></span>'
497: ,undef,'LC_evenrow_value').
498: '<textarea rows="10" cols="45" name="description" style="word-wrap:normal;">'.
499: '</textarea>'."\n".
500: &Apache::lonhtmlcommon::row_closure();
501: $num ++;
502: $i = $num%2;
503: if (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
504: if ($homeserver) {
505: $output .= &Apache::lonhtmlcommon::row_title($lt{'opfi'},undef,$css[$i]).
506: ' <input type="file" name="screenshot" size="20" /><br />'.
507: "\n".$lt{'uplf'}."\n".
508: &Apache::lonhtmlcommon::row_closure();
509: $num ++;
510: $i = $num%2;
511: }
512: } else {
513: my $lonhost = $r->dir_config('lonHostID');
514: my ($captchaform,$error) =
515: &Apache::loncommon::captcha_display('login',$lonhost);
516: if ($captchaform) {
517: $output .= &Apache::lonhtmlcommon::row_title(
518: '<span title="'.&mt('required').'">'.
519: &mt('Validation').
520: ' <span class="LC_info">*</span></span>'
521: ,undef,$css[$i]).
522: $captchaform."\n".
523: &Apache::lonhtmlcommon::row_closure();
524: $num ++;
525: $i = $num%2;
526: }
527: }
528: $output .= &Apache::lonhtmlcommon::row_title($lt{'fini'},undef,$css[$i]);
529: $output .= <<END;
530: <table border="0" cellpadding="8" cellspacing="0">
531: <tr>
532: <td>
533: <input type="hidden" name="command" value="process" />
534: <input type="button" value="$lt{'subm'}" onclick="validate()" />
535: </td>
536: <td> </td>
537: <td>
538: <input type="reset" value="$lt{'clfm'}" />
539: </td>
540: </tr>
541: </table>
542: END
543: $output .= &Apache::lonhtmlcommon::row_closure(1);
544: $output .= &Apache::lonhtmlcommon::end_pick_box();
545: $r->print(<<END);
546: $output
547: </form>
548: <br />
549: END
550: $r->print(&Apache::loncommon::end_page());
551: return;
552: }
553:
554: sub print_request_receipt {
555: my ($r,$url,$function) = @_;
556: my $public;
557: if (($env{'user.name'} eq 'public') && ($env{'user.domain'} eq 'public')) {
558: $public = 1;
559: }
560: unless (($env{'user.name'} =~ /^$match_username$/) && (!$public)) {
561: my $lonhost = $r->dir_config('lonHostID');
562: my ($captcha_chk,$captcha_error) =
563: &Apache::loncommon::captcha_response('login',$lonhost);
564: if ($captcha_chk != 1) {
565: $r->print(&Apache::loncommon::start_page('Support request failed',undef,
566: {'function' => $function,
567: 'add_entries' => {
568: topmargin => "0",
569: marginheight => "0",
570: },
571: 'only_body' => 1,}));
572: if ($r->uri eq '/adm/helpdesk') {
573: &print_header($r,$url,'process');
574: }
575: $r->print(
576: '<h2>'.&mt('Support request failed').'</h2>'.
577: &Apache::lonhtmlcommon::confirm_success(
578: &mt('Validation of the code you entered failed.'),1).
579: '<br /><br />'.
580: &Apache::lonhtmlcommon::actionbox([
581: &mt('[_1]Go back[_2] and try again',
582: '<a href="javascript:history.go(-1)">','</a>')]).
583: &Apache::loncommon::end_page());
584: return;
585: }
586: }
587: my @ENVvars = ('HTTP_HOST','HTTP_USER_AGENT','REMOTE_ADDR','SERVER_ADDR','SERVER_NAME');
588: my @envvars = ('browser.os','browser.type','browser.version','user.home','request.role');
589: my @loncvars = ('user.name','user.domain','request.course.sec','request.course.id');
590: my @cookievars = ('lonID');
591:
592: my $admin = $Apache::lonnet::perlvar{'lonAdminMail'};
593: my $origmail = $Apache::lonnet::perlvar{'lonSupportEMail'};
594: my $defdom = &get_domain();
595: my $to = &Apache::loncommon::build_recipient_list(undef,'helpdeskmail',
596: $defdom,$origmail);
597: my $from = $admin;
598: my $bcc;
599: my %domconfig =
600: &Apache::lonnet::get_dom('configuration',['contacts'],$defdom);
601: if (ref($domconfig{'contacts'}) eq 'HASH') {
602: if (exists($domconfig{'contacts'}{'helpdeskmail'})) {
603: if (ref($domconfig{'contacts'}{'helpdeskmail'}) eq 'HASH') {
604: my $bccmail = $domconfig{'contacts'}{'helpdeskmail'}{'bcc'};
605: if ($bccmail ne '') {
606: my @bccs = split(/,/,$bccmail);
607: my @ok_bccs;
608: foreach my $bcc (@bccs) {
609: $bcc =~ s/^\s+//g;
610: $bcc =~ s/\s+$//g;
611: if ($bcc =~ m/^[^\@]+\@[^\@]+$/) {
612: if (!(grep(/^\Q$bcc\E$/,@ok_bccs))) {
613: push(@ok_bccs,$bcc);
614: }
615: }
616: }
617: if (@ok_bccs > 0) {
618: $bcc = join(', ',@ok_bccs);
619: }
620: }
621: }
622: }
623: }
624: my $reporttime = &Apache::lonlocal::locallocaltime(time);
625: my @formvars = ('username','email','uname','udom','sourceurl','phone','section','coursecode','title','subject','description','screenshot');
626:
627: &Apache::loncommon::get_unprocessed_cgi($ENV{'QUERY_STRING'},\@formvars);
628: my $coursecode = $env{'form.coursecode'};
629: if ($coursecode eq '') {
630: my $totcodes = 0;
631: my %coursecodes;
632: $totcodes = &Apache::courseclassifier::retrieve_instcodes(\%coursecodes,$defdom,$totcodes);
633: my @standardnames = &Apache::loncommon::get_standard_codeitems();
634: if ($totcodes > 0) {
635: my $noregexps = 1;
636: $coursecode =
637: &Apache::courseclassifier::instcode_from_selectors($defdom,$noregexps);
638: }
639: if ($coursecode eq '') {
640: foreach my $item (@standardnames) {
641: if ((defined($env{'form.'.$item})) && ($env{'form.'.$item} ne '-1')) {
642: $coursecode .= $env{'form.'.$item};
643: }
644: }
645: }
646: }
647: my %lt = &Apache::lonlocal::texthash (
648: username => 'Name',
649: email => 'E-mail',
650: cc => 'Cc',
651: user => 'Username/domain',
652: phone => 'Phone',
653: crsi => 'Course Information',
654: subject => 'Subject',
655: description => 'Description',
656: sourceurl => 'URL',
657: date => 'Date/Time',
658: secn => 'Section',
659: warn => 'Warning: Problem with support e-mail address',
660: your => 'Your support request contained the following information',
661: sect => 'section',
662: info => 'Information supplied',
663: adin => 'Additional information recorded',
664: );
665:
666: my (@ok_ccs,@bad_ccs,$badccmsg,$okcclist,$homeserver);
667: unless ($public) {
668: if (($env{'user.name'} ne '') && ($env{'user.domain'} ne '')) {
669: $homeserver = &Apache::lonnet::homeserver($env{'user.name'},
670: $env{'user.domain'});
671: }
672: }
673:
674: if (($homeserver) && (defined($env{'form.cc'}))) {
675: my @ccs;
676: if ($env{'form.cc'} =~ /,/) {
677: @ccs = split(/,/,$env{'form.cc'});
678: } else {
679: $env{'form.cc'} =~ s/^\s+//;
680: $env{'form.cc'} =~ s/\s+$//;
681: @ccs = $env{'form.cc'};
682: }
683: foreach my $cc (@ccs) {
684: $cc =~ s/^\s+//g;
685: $cc =~ s/\s+$//g;
686: if ($cc =~ m/^[^\@]+\@[^\@]+$/) {
687: if (!(grep(/^\Q$cc\E$/,@ok_ccs))) {
688: push(@ok_ccs,$cc);
689: }
690: } elsif ($cc ne '') {
691: if (!(grep(/^\Q$cc\E$/,@bad_ccs))) {
692: push(@bad_ccs,$cc);
693: }
694: }
695: }
696: if (@ok_ccs > 0) {
697: $okcclist = join(', ',@ok_ccs);
698: }
699: if (@bad_ccs == 1) {
700: if ($bad_ccs[0] ne '') {
701: $badccmsg .= '<br />'.&mt('The following Cc e-mail address is invalid: ').&Apache::loncommon::cleanup_html($bad_ccs[0]);
702: }
703: } elsif (@bad_ccs > 1) {
704: $badccmsg .= '<br />'.&mt('The following Cc e-mail addresses are invalid: '). &Apache::loncommon::cleanup_html(join(', ',@bad_ccs));
705: }
706: }
707: $env{'form.user'} = "'".$env{'form.uname'}.':'.$env{'form.udom'}."'";
708: $env{'form.crsi'} = $env{'form.title'}.' - '.$coursecode.' - '.$lt{'sect'}.': '.$env{'form.section'};
709: my $supportmsg = <<END;
710: $lt{'username'}: $env{'form.username'}
711: $lt{'email'}: $env{'form.email'}
712: $lt{'cc'}: $okcclist
713: $lt{'user'}: $env{'form.user'}
714: $lt{'phone'}: $env{'form.phone'}
715: $lt{'crsi'}: $env{'form.crsi'}
716: $lt{'subject'}: $env{'form.subject'}
717: $lt{'description'}: $env{'form.description'}
718: $lt{'sourceurl'}: $env{'form.sourceurl'}
719: $lt{'date'}: $reporttime
720:
721: END
722: my $displaymsg;
723: foreach my $item ('username','email','cc','user','phone','crsi','subject','description','sourceurl') {
724: if ($env{'form.'.$item} ne '') {
725: if ($item eq 'description') {
726: my $descrip = $env{'form.description'};
727: $descrip = &Apache::loncommon::cleanup_html($descrip);
728: $descrip =~ s|[\n\r\f]|<br />|g;
729: $displaymsg .=
730: '<span class="LC_helpform_receipt_cat">'.
731: "$lt{$item}</span>: $descrip<br />\n";
732: } elsif ($item eq 'sourceurl') {
733: my $showurl = $env{'form.sourceurl'};
734: $showurl =~ s/\?.*$//;
735: $showurl = &Apache::loncommon::cleanup_html($showurl);
736: $displaymsg .=
737: '<span class="LC_helpform_receipt_cat">'.
738: "$lt{$item}</span>: $showurl<br />\n";
739: } elsif ($item eq 'cc') {
740: if ($okcclist) {
741: my $showcclist = &Apache::loncommon::cleanup_html($okcclist);
742: $displaymsg .=
743: '<span class="LC_helpform_receipt_cat">'.
744: "$lt{$item}</span>: $showcclist<br />\n";
745: }
746: } else {
747: my $showitem = $env{'form.'.$item};
748: $showitem = &Apache::loncommon::cleanup_html($showitem);
749: $displaymsg .=
750: '<span class="LC_helpform_receipt_cat">'.
751: "$lt{$item}</span>: $showitem<br />\n";
752: }
753: }
754: }
755: $displaymsg .= '<span class="LC_helpform_receipt_cat">'.
756: $lt{'date'}.'</span>: '.$reporttime.'<br />'."\n";
757:
758: my $start_page =
759: &Apache::loncommon::start_page('Support request recorded',undef,
760: {'function' => $function,
761: 'add_entries' => {
762: topmargin => "0",
763: marginheight => "0",
764: },
765: 'only_body' => 1,});
766:
767: $r->print(<<"END");
768: $start_page
769: <form name="logproblem" action="">
770: <input type="hidden" name="command" value="result" />
771: </form>
772: END
773: if ($r->uri eq '/adm/helpdesk') {
774: &print_header($r,$url,'process');
775: }
776: my $bad_email = 0;
777: if ($to =~ /,/) {
778: my @ok_email;
779: foreach my $email (split(/,/,$to)) {
780: if ($email =~ m/^[^\@]+\@[^\@]+$/) {
781: if (!grep(/^\Q$email\E$/,@ok_email)) {
782: push(@ok_email,$email);
783: }
784: }
785: }
786: if (@ok_email > 0) {
787: $to = join(',',@ok_email);
788: } elsif ($admin =~ m/^[^\@]+\@[^\@]+$/) {
789: $to = $admin;
790: } else {
791: $bad_email = 1;
792: }
793: } elsif ($to !~ m/^[^\@]+\@[^\@]+$/) {
794: if ($admin =~ m/^[^\@]+\@[^\@]+$/) {
795: $to = $admin;
796: } else {
797: $bad_email = 1;
798: }
799: }
800:
801: my $message;
802: if (!$bad_email) {
803: $message = &Apache::lonhtmlcommon::confirm_success(
804: &mt('A support request has been sent to [_1]','<tt>'.$to.'</tt>'));
805: } else {
806: $message = &Apache::lonhtmlcommon::confirm_success(
807: $lt{'warn'}.'<br />'
808: .&mt('As the e-mail address provided for this LON-CAPA server ([_1]) does not appear to be a valid e-mail address, your support request has [_2]not[_3] been sent to the LON-CAPA support staff or administrator at your institution.','<tt>'.$to.'</tt>','<b>','</b>')
809: .' '.&mt('Instead a copy has been sent to the LON-CAPA support team at Michigan State University.'),1);
810: $to = 'helpdesk@lon-capa.org';
811: }
812: $r->print(&Apache::loncommon::confirmwrapper($message));
813:
814: if (defined($env{'form.email'})) {
815: $env{'form.email'} =~ s/^\s+//;
816: $env{'form.email'} =~ s/\s+$//;
817: if ($env{'form.email'} =~ m/^[^\@]+\@[^\@]+$/) {
818: $from = $env{'form.email'};
819: }
820: }
821:
822: if (defined($env{'form.cc'})) {
823: if ($badccmsg) {
824: $displaymsg .= $badccmsg;
825: }
826: }
827:
828: my $subject = $env{'form.subject'};
829: $subject =~ s/(`)/'/g;
830: $subject =~ s/\$/\(\$\)/g;
831: $supportmsg =~ s/(`)/'/g;
832: $supportmsg =~ s/\$/\(\$\)/g;
833: $displaymsg =~ s/(`)/'/g;
834: $displaymsg =~ s/\$/\(\$\)/g;
835: my $fname;
836:
837: my $attachmentpath = '';
838: my $attachmentsize = '';
839: if ((defined($env{'user.name'})) && (!$public)) {
840: if ($homeserver && $env{'form.screenshot.filename'}) {
841: $attachmentsize = length($env{'form.screenshot'});
842: if ($attachmentsize > 131072) {
843: $displaymsg .= '<br /><span class="LC_warning">'.
844: &mt('The uploaded screenshot file ([_1] bytes) included with your request exceeded the maximum allowed size - 128 KB, and has therefore been discarded.',$attachmentsize).'</span>';
845: } else {
846: $attachmentpath=&Apache::lonnet::userfileupload('screenshot',undef,'helprequests');
847: }
848: }
849: }
850:
851: my %cookies;
852: my $cookie=CGI::Cookie->parse($r->header_in('Cookie'));
853: if ($$cookie{'lonID'} =~ /lonID=($LONCAPA::handle_re);/) {
854: $cookies{'lonID'} = $1;
855: }
856:
857: if ($attachmentpath =~ m-/([^/]+)$-) {
858: $fname = $1;
859: $displaymsg .= '<br />'
860: .&mt('An uploaded screenshot file [_1] ([_2] bytes) was included in the request sent by [_3].'
861: ,'<span class="LC_filename">'.$fname.'</span>'
862: ,$attachmentsize
863: ,$env{'user.name'}.':'.$env{'user.domain'}
864: );
865: $supportmsg .= "\n";
866: foreach my $var (@cookievars) {
867: $supportmsg .= "$var: $cookies{$var}\n";
868: }
869: foreach my $var(@ENVvars) {
870: $supportmsg .= "$var: $ENV{$var}\n";
871: }
872: foreach my $var (@envvars) {
873: $supportmsg .= "$var: $env{$var}\n";
874: }
875: }
876:
877: my $msg = MIME::Lite->new(
878: From => $from,
879: To => $to,
880: Subject => $subject,
881: Type =>'TEXT',
882: Data => $supportmsg,
883: );
884: if ($homeserver) {
885: if (@ok_ccs > 0) {
886: my $cc_string = join(', ',@ok_ccs);
887: $msg->add("Cc" => $cc_string);
888: }
889: }
890: if ($bcc ne '') {
891: $msg->add("Bcc" => $bcc);
892: }
893: $msg->attr("content-type" => "text/plain");
894: $msg->attr("content-type.charset" => "UTF-8");
895:
896: if ($homeserver && $attachmentpath) {
897: my ($type, $encoding) = MIME::Types::by_suffix($attachmentpath);
898: $msg->attach(Type => $type,
899: Path => $attachmentpath,
900: Filename => $fname
901: );
902:
903: } else {
904: my $envdata = '';
905: foreach my $var (@cookievars) {
906: $envdata .= "$var: $cookies{$var}\n";
907: }
908: foreach my $var (@ENVvars) {
909: $envdata .= "$var: $ENV{$var}\n";
910: }
911: foreach my $var (@envvars) {
912: $envdata .= "$var: $env{$var}\n";
913: }
914: foreach my $var (@loncvars) {
915: $envdata .= "$var: $env{$var}\n";
916: }
917: $msg->attach(Type => 'TEXT',
918: Data => $envdata);
919: }
920:
921: ### Send it:
922: $msg->send('sendmail');
923:
924: if ($attachmentpath =~ m|$Apache::lonnet::perlvar{'lonDaemons'}/tmp/helprequests/(\d+)/[^/]+|) {
925: unlink($attachmentpath);
926: }
927: $r->print('<b>'.$lt{'your'}.'</b>:<br /><br />'."\n");
928: $r->print('<div style="width:620px;">'.
929: &Apache::lonhtmlcommon::start_pick_box().
930: &Apache::lonhtmlcommon::row_title($lt{'info'},undef,'LC_oddrow_value')."\n".$displaymsg."\n".
931: &Apache::lonhtmlcommon::row_closure().
932: &Apache::lonhtmlcommon::row_title($lt{'adin'},undef,'LC_evenrow_value'));
933: my $envmsg;
934: foreach my $var (@cookievars) {
935: if ($cookies{$var} ne '') {
936: $envmsg.= '<span class="LC_helpform_receipt_cat">'.
937: $var.'</span>: '.$cookies{$var}.', ';
938: }
939: }
940: foreach my $var (@ENVvars) {
941: if ($ENV{$var} ne '') {
942: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
943: $var.'</span>: '.$ENV{$var}.', ';
944: }
945: }
946: foreach my $var (@envvars) {
947: if ($env{$var} ne '') {
948: $envmsg .= '<span class="LC_helpform_receipt_cat">'.
949: $var.'</span>: '.$env{$var}.', ';
950: }
951: }
952: $envmsg =~ s/, $//;
953: $r->print($envmsg."\n".
954: &Apache::lonhtmlcommon::row_closure(1)."\n".
955: &Apache::lonhtmlcommon::end_pick_box().
956: "</div>\n".
957: &Apache::loncommon::end_page());
958: }
959:
960: sub print_header {
961: my ($r,$origurl,$command) = @_;
962: my $location=&Apache::loncommon::lonhttpdurl("/adm");
963: my ($component_url);
964: my $helpdesk_link = '<a href="javascript:validate()">';
965: if ($command eq 'process') {
966: $helpdesk_link = '<a href="/adm/helpdesk">';
967: }
968: my %lt = &Apache::lonlocal::texthash (
969: login => 'Log-in help',
970: ask => 'Ask helpdesk',
971: getst => 'Getting started guide',
972: back => 'Back to last location',
973: headline => 'help/support',
974: stud => 'Students',
975: ifyo => 'If your problem is still unresolved, the form below can be used to send a question to the LON-CAPA helpdesk.',
976: cont => 'Contact your instructor instead.',
977: );
978: my ($getstartlink,$reviewtext);
979: if (-e $Apache::lonnet::perlvar{'lonDocRoot'}.'/adm/gettingstarted.html') {
980: $getstartlink = qq|<td align="center"> <b><a href="/adm/gettingstarted.html">$lt{'getst'}</a></td>|;
981: $reviewtext = &mt('Please review the information in "Log-in help" and the "Getting started" guide if you are unable to log-in.');
982: } else {
983: $reviewtext = &mt('Please review the information in "Log-in help" if you are unable to log-in.');
984: }
985: my $linkback;
986: if ($origurl eq '') {
987: $linkback = 'javascript:history.go(-1)';
988: } else {
989: $linkback = &HTML::Entities::encode($origurl,'"<>&');
990: }
991: my $loginhelp = &Apache::lonauth::loginhelpdisplay();
992: if ($loginhelp eq '') {
993: $loginhelp = '/adm/loginproblems.html';
994: }
995: $r->print(<<"END");
996: <table width="620" border="0" cellspacing="0" cellpadding="0" style="height: 55px;">
997: <tr>
998: <td width="5" height="50"> </td>
999: <td height="50">
1000: <fieldset>
1001: <legend>
1002: <img src="$location/lonIcons/minilogo.gif" height="20" width="29" alt="logo" style="vertical-align:bottom" />
1003: LON-CAPA $lt{'headline'}
1004: </legend>
1005: <table id="LC_helpmenu_links">
1006: <tr>
1007: <td align="center"><span class="LC_nobreak"><img src="$location/help/help.png" border="0" alt="($lt{'login'})" style="vertical-align:middle" /> <b><a href="$loginhelp">$lt{'login'}</a></b> </span></td>
1008: <td align="center"><span class="LC_nobreak"> <b>$helpdesk_link<img src="$location/lonIcons/helpdesk.gif" border="0" alt="($lt{'ask'})" style="vertical-align:middle" /> $lt{'ask'}</a></b> </span></td>$getstartlink
1009: <td align="center"><span class="LC_nobreak"> <b><a href="$linkback" target="_top"><img src="$location/lonIcons/move_up.gif" border="0" alt="($lt{'back'})" style="vertical-align:middle" /> $lt{'back'}</a></b> </span></td>
1010: </tr>
1011: </table>
1012: </fieldset>
1013: </td>
1014: <td width="5"> </td>
1015: </tr>
1016: <tr>
1017: <td colspan="3" height="5"> </td>
1018: </tr>
1019: END
1020: if ($command ne 'process') {
1021: my $stuwarn = &mt('Do [_1]not[_2] use this form to ask about course content.',
1022: '<b>','</b>');
1023: $r->print(<<"END");
1024: <tr>
1025: <td colspan="3">$reviewtext
1026: $lt{'ifyo'}
1027: <p class="LC_info">
1028: <b>$lt{'stud'}:</b>
1029: $stuwarn $lt{'cont'}
1030: </p><br />
1031: </td>
1032: </tr>
1033: END
1034: }
1035: $r->print('
1036: </table>');
1037: return;
1038: }
1039:
1040: sub get_domain {
1041: my $codedom;
1042: if (exists($env{'form.codedom'})) {
1043: if (&Apache::lonnet::domain($env{'form.codedom'}) ne '') {
1044: return $env{'form.codedom'};
1045: }
1046: }
1047: if ($env{'request.course.id'}) {
1048: $codedom = $env{'course.'.$env{'request.course.id'}.'.domain'};
1049: } elsif ($env{'request.role.domain'}) {
1050: $codedom = $env{'request.role.domain'};
1051: } else {
1052: $codedom = &Apache::lonnet::default_login_domain();
1053: }
1054: return $codedom;
1055: }
1056:
1057: 1;
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